Operations Associate/Manager (Bangalore)

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ABOUT FOOD CLOCK

NOTE:

This forward-looking statement is based on current plans and market conditions and is subject to change. We invite you to join us on this exciting journey of growth and transformation.

Food Clock (www.foodclock.in) is a B2B food aggregator company operational since 2017 in Bangalore and Hyderabad. Boutique clientele includes:

•       EY, CRED, Truecaller, ZoomCar, redBus

•       Narayana Education, Rubrik, Talent Sprint

•       Gartner, TotalEnergies, and many more

Mission: “Bringing the Best of Bengaluru, in Every Bite” We deliver gourmet meals and curated experiences for corporate clients.

POSITION OVERVIEW

As Operations Manager, you will lead, optimize, and scale daily operations. You’ll oversee vendor management, logistics, customer service, and quality control across Bangalore and occasionally Hyderabad operations - delivering an exceptional experience to clients and partners. The role demands people leadership, process improvement, and strong hospitality sensibility.

KEY RESPONSIBILITIES

Operations & Process Management

1.      Establish, streamline, and enforce best-in-class operational processes for food delivery, packaging, logistics, and supply management

2.     Map, manage, and optimize delivery fleet operations (food runners, logistics)

3.     Oversee timely dispatches and ensure safe, hygienic food packaging and delivery

4.     Prepare and communicate weekly menus with client organizations; coordinate customization requests

Partner & Vendor Management

5.     Onboard and actively manage external partner kitchens

6.     Conduct regular audits and provide actionable feedback to kitchen partners on taste, profile, recipe quality, and hygiene

7.     Negotiate contracts and oversee the procurement of ingredients, packaging, and supplies

8.     Build and maintain long-term relationships with kitchen vendors and delivery partners

People Management

9.     Lead, train, and motivate operations staff and ground personnel; set clear KPIs and performance standards

10.  Resolve ground-level challenges through coaching and process improvement

11.   Foster a collaborative, customer-first team culture

Quality Assurance & Client Engagement

12.  Deeply understand food taste, profile, trends, and recipes to ensure customer delight

13.  Handle customer escalations with urgency and professionalism; ensure rapid and effective resolution of service issues

14.  Implement systems to gather and act upon customer feedback

Reporting & Analysis

15.  Analyze process performance and prepare weekly/monthly operational reports (including Excel-based KPIs)

16.  Use data analytics for continuous improvement in speed, quality, and cost management

17.  Manage budgets and inventory; control wastage and promote sustainability

Additional Duties

18.  Collaborate with sales/marketing teams for new client onboarding, menu launches, events, and campaigns

19.  Ensure compliance with FSSAI and regulatory standards

20. Drive process automation and adoption of digital tools

REQUIRED QUALIFICATIONS

Education

•       Graduate degree in Business, Supply Chain, Operations, Hospitality, or Hotel Management (hotel management preferred)

•       Master's degree or specialized certification (F&B/Hospitality/Logistics) is a plus

Experience & Skills

•       2+ years in operations management in food delivery, hospitality, restaurant/QSR, or supply chain (highly preferred)

•       Direct experience in people management, ground team leadership

•       Proven hands-on experience with food quality monitoring and vendor feedback

•       Strong negotiation and vendor management skills

•       Intermediate to advanced skills in Excel, operational analytics, and reporting tools

•       Knowledge of FSSAI, hygiene and food safety protocols

Core Competencies

•       Excellent verbal and written communication in English (must), Hindi (must), and local language (optional)

•       Ability to lead by example and motivate ground teams

•       Strong customer service mindset and quick problem-solving abilities

•       Process-driven with relentless attention to detail

•       Entrepreneurial, energetic, and results-oriented

LANGUAGE REQUIREMENTS

•       English (fluent

•       Hindi (fluent & must)

•       Kannada (for Bangalore & optional)

•       Telugu (for Hyderabad & optional)

WORK ENVIRONMENT & LOGISTICS

•       Primary Location: Bangalore

•       Additional Operations: Hyderabad

•       On-site/In-office role; significant ground engagement with kitchens and delivery staff

•       Standard hours: 8am-6pm, with flexibility for field work, client meetings, and events

•       Outstation travel may be required (~10%) to Hyderabad

PERFORMANCE METRICS

•       Service delivery timeliness (% on-time deliveries)

•       Customer satisfaction and escalation resolution rate

•       Food quality audit scores and vendor feedback improvement

•       Cost control and operational efficiency KPIs

•       Vendor compliance & partnership growth

COMPENSATION & BENEFITS

•       Base salary above industry standards (with performance incentives)

•       Quarterly/annual bonuses linked to operational KPIs

•       Free all-day food

•       Medical insurance (self, spouse, kids)

•       Paid leaves, team outings and trips

•       Support for professional certifications

•       Fast-track promotion track for high-performers

APPLICATION & INTERVIEW PROCESS

HOW TO APPLY

Submit your application with:

1.    LinkedIn job application

2.    Then take 16 personality profile free test on https://www.16personalitylab.com/ and

download the pdf report

3.     Send an email with Subject: Application for Operations Associate/Manager on hr@endgategroup.com .

4.     Attach 16 personality profile pdf report and mention your LinkedIn link

5. Share Cover Letter highlighting your marketing and sales experience and motivation, references from previous employers or clients

Selection Stages

1.      Application & Initial Screening:

Phone Interview:

In-Person Interview:

Role Play:

Final Round:

Background Check & Reference Verification

Expected Timeline

·       Application to offer: 2-3 weeks

EQUAL OPPORTUNITY STATEMENT

Food Clock and The Apprize, as a part of EndGate Global, are equal opportunity employers committed to building a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of gender, age, religion, caste, creed, disability, or background.

FREQUENTLY ASKED QUESTIONS

Q: Is relocation assistance provided?

A: Relocation assistance can be discussed based on candidate profile and experience.

Q: What is the onboarding timeline?

A: Standard onboarding is 2-3 weeks, including product training, client interaction, and market familiarization.

Q: Is there work-from-home flexibility?

A: Operations-heavy roles require in-office presence and field visits. WFH is not available for this position.

Q: Is Hospitality/Hotel Management degree necessary?

A: No, however, hospitality/hotel management degree holders or those pursuing it may have advantage in growth opportunities.