Manager Account Management

Role

Location

Note

Role Description

This is a full-time, on-site role based in Mumbai for a Key Accounts - Manager. The role involves managing end-to-end relationships with key accounts to ensure client retention and satisfaction. Responsibilities include crafting business plans, analyzing account performance, identifying upsell opportunities, and executing customer service strategies.

Role & Responsibilities

• Client Relationship Management: Cultivate and nurture deep relationships with assigned advertisers, serving as their trusted advisor and advocate.
• Campaign Optimization: Collaborate closely with internal teams to analyze campaign performance, identify areas for improvement, and deliver actionable insights.
• Data-Driven Strategy: Leverage campaign data to provide expert analysis, reporting, and troubleshooting, informing future client strategies and ensuring optimal results.
• Goal Alignment: Understand clients' marketing objectives in depth, track key performance indicators, and measure success against defined metrics.
• Business Development: Identify opportunities for account growth and upselling, proactively seeking to expand the scope of client relationships and revenue generation.
• Subject Matter Expertise: Serve as the go-to expert for affiliate, ad network, OEM, social & programmatic advertising; providing valuable guidance and support to clients.
• Client Communication: Conduct regular business reviews to discuss goals, product updates, and market trends, fostering open and transparent communication with clients.
• Product Feedback: Facilitate client product feature requests with the internal product team, ensuring that client needs are effectively communicated and addressed.

Key Requirements

• Experience: 3+ years of client success/account management/sales management experience in performance marketing, demonstrating a proven track record of success.
• Communication: Excellent written and verbal communication skills, capable of effectively conveying complex information to clients and internal stakeholders.
• Ability to make concrete business reviews using tools such as PPT, Google slides etc.
• Strong proficiency in data analytics using Excel & similar tools. 
• Organization and Multitasking: Exceptional organizational skills and the ability to manage multiple responsibilities effectively, while maintaining a high level of attention to detail.
• Technical Proficiency: Experience in mobile and website advertising. Solid understanding of tracking tools like Google Analytics, Adobe Analytics & MMPs such as Appsflyer, Branch & Adjust. Mindset: Open-mindedness, flexibility, positivity, and a curious approach to problem-solving.
• Business Acumen: Proven ability to drive revenue growth and achieve quarterly business goals, demonstrating a strong understanding of business metrics and KPIs.
• Teamwork: A collaborative spirit and adaptability to a growing company, working effectively with cross-functional teams to achieve shared objectives.
• Passion: A strong interest in online advertising and a drive for success, coupled with a passion for helping clients achieve their marketing goals.

Mobavenue is a growth & tech platform dedicated to empowering brands, agencies, and publishers with Martech & AdTech solutions to drive growth, engagement, and monetization. Their product suites are purpose-built for certain categories to drive brand performance. It aims to boost mobile and digital businesses success through full-stack programmatic products and services from supply-side to demand-side. These include an SSP, monetization platform, ad exchange, DSP, self-service advertiser platform, first party data platforms, a creative studio and automation platform. We partnered with 200+ direct brands across various Industries such as Fintech, BFSI, Ecommerce, OTT, D2C and Gaming