Manager Account Management

Roles & Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive
  

• Ensure the timely and successful delivery of our solutions according to customer needs and
  

• Clearly communicate the progress of monthly/quarterly initiatives to internal and external
  

• Develop new business with existing clients and/or identify areas of improvement to meet sales
  

• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an
  

• Upselling and Cross selling of MediBuddy services / products
  

Skills & Qualifications

• Proven experience in Account Management or KAM or Customer Success in B2B Industry
• Proficient level with MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs in a B2B Industry
• Proven ability to juggle multiple account management projects at a time, while maintaining
  

• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Master’s/Bachelor’s degree