Role Overview: Were seeking a passionate and experienced Technical Support Team Lead to empower, grow, and lead our high-performing support team. In this role, you wont just be resolving tickets you'll be building a proactive, customer-obsessed support function that plays a critical role in our customers success and our companys growth. You’ll work cross-functionally with Customer Success, Engineering, Product, Onboarding , and Enablement teams — serving as the glue that brings together technical problem-solving and exceptional customer experience. What You’ll Own: Lead and mentor a team of 7–11 Support Engineers , driving daily operations and ensuring SLAs are met with quality and care. Create and manage support schedules , training plans, and ongoing enablement to ensure full team readiness. Step in to resolve complex or escalated technical issues with speed and empathy. Monitor and evaluate team performance, providing real-time feedback, coaching, and growth plans. Align technical support with business impact — ensuring customer happiness, reduced churn, and increased product adoption. Coordinate support-related activities with Onboarding, CSMs, and Product/Engineering teams. Own and enforce best-in-class SOPs, processes, and escalation frameworks . Drive a culture of accountability, learning, and innovation across the support team. Represent Support in internal reviews and customer-facing meetings — bringing data, insights, and solutions to the table. Help build the next generation of support excellence — scaling systems, tools, and processes as we grow. Your Superpowers: 8+ years of experience in Customer Support/Tech Support, with at least 2–3 years in a leadership role . Deep understanding of SaaS environments , technical debugging, and customer workflows. Strong command of SQL and the ability to troubleshoot technical issues through data analysis. Outstanding communication skills — both verbal and written. Able to speak "engineer" and "customer" fluently. Proven experience in hiring, coaching, and managing high-performance teams . Proficiency with support tools , collaboration platforms , and Microsoft Office (Word, Excel, PowerPoint). Experience collaborating with Product, Engineering, and GTM teams to close feedback loops and drive product enhancements. Naturally curious and proactive — you don’t wait for problems to be handed to you. Strong multitasking ability; thrives in a fast-paced, high-growth environment . Why You’ll Love Working Here: Be part of a fast-scaling tech company that’s shaping the future of local business. Collaborate with industry leaders and passionate problem-solvers. Enjoy true ownership — your work will directly impact customer satisfaction and revenue. Join a culture built on innovation, grit, and accountability . We're not about bureaucracy — we're about building, learning, and growing fast.

This is a unique opportunity to join Birdeye s founding Enterprise GTM team in India , where you will play a pivotal role in launching and scaling our presence in one of the worlds fastest-growing markets. As an Enterprise Account Executive, you will bring the world s leading AI-powered hyperlocal marketing and customer experience platform to India s largest and most recognized brands specifically targeting enterprises with 100+ physical locations. You ll be empowered to operate with the autonomy of a startup builder while backed by the global scale, resources, and category leadership of Birdeye. If you are entrepreneurial, driven, and excited to shape how India s biggest brands engage with customers in the AI era we want to meet you. Why Birdeye Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isnt just a goal its our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. What Youll Do As a Founding Enterprise Account Executive, you will be instrumental in defining and building Birdeye s India Enterprise business. You will take our globally proven platform to market and help India s top brands transform how they manage reputation, engage with customers, and drive hyperlocal marketing performance. Your responsibilities will include: Drive new business sales within Enterprise Accounts (100+ physical locations). Prospect and develop relationships with key stakeholders, including CMOs, CXOs, and digital leaders. Partner closely with your BDR counterpart to generate pipeline and maximize territory coverage. Navigate and manage complex sales cycles involving multiple decision-makers. Build and deliver customized product presentations and live demonstrations. Lead Proof of Concept initiatives to showcase Birdeyes unique value. Collaborate with Product and Customer Success teams to continuously enhance product adoption and onboarding. Maintain accurate pipeline, forecasting, and sales activity reporting in CRM. Operate with a strong sense of ownership, urgency, and entrepreneurship as part of the founding India team. requirements What Youll Bring 8+ years of quota-carrying SaaS/technology sales experience, with success in complex, enterprise sales cycles. Experience selling SaaS solutions to senior marketing and CX leaders (CMO, Head of Digital, CXO). Track record of new business generation and closing deals in enterprise or multi-location environments. Proven ability to build trust and relationships at the executive level. Strong entrepreneurial spirit excited by the opportunity to build a market and shape a GTM strategy. Bachelor s degree required; continued education and sales training a plus. Why You ll Join Us At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We dont just set goals we surpass them. This role offers a rare opportunity to help launch and build Birdeye s India enterprise business from the ground up , with the backing of a global category leader and the freedom to make a real impact. You ll have the autonomy, trust, and resources to bring the world s most advanced AI-powered hyperlocal marketing platform to some of India s biggest and most exciting brands. Working at Birdeye means embracing a culture of action, accountability, and ownership where every team member is empowered to make an impact. If youre passionate about technology, excited to be part of a market-defining AI company , and ready to help shape the future of hyperlocal marketing in India wed love to connect.

Once upon a time, local businesses could attract customers through advertising and word of mouth. However, that has all changed. Today consumers choose where to spend their money based on online reputation and digital experiences. Modern companies must deliver exceptional experiences that create repeat customers and need a platform that can do this at scale. Local businesses often need help to overcome the complexity and inefficiencies of using multiple applications to manage and optimize their marketing and customer experience operations. Their use of fragmented point solutions keeps them from achieving true customer insights and acting upon them in real time. This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 100,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools. We are seeking a talented Content Writer to join our team. The ideal candidate should have experience writing high-quality content for B2B SaaS companies in North America. The candidate will be responsible for creating compelling and informative content tailored to our target audiences needs. Key Responsibilities: Create high-quality and engaging content for the product user experience. Edit and proofread content created by designers, product managers to ensure it meets the companys high standards for quality, tone, and style. Research to ensure that all content is informative and accurate and stays up-to-date with industry trends and best practices. Develop a deep understanding of the target audience and create content that speaks directly to their needs and pain points. Collaborate with internal teams, including the marketing team, to create content that aligns with the companys overall strategy and messaging. Manage and prioritize multiple projects simultaneously, ensuring that all deadlines are met. requirements Bachelors degree in English, Journalism, Communications, or a related field. At least 3-4 years of experience writing content for B2B SaaS companies in North America. Strong writing, editing, and proofreading skills, with the ability to create engaging and informative content that resonates with the target audience. Excellent research skills, with the ability to conduct thorough research on a wide range of topics. Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously. Ability to work collaboratively with internal teams and external partners. Excellent communication and interpersonal skills. Why You ll Love Working Here Join a design-forward team that values collaboration, clarity, and craft. Help shape a product that serves 150,000 customers Flexible work environment with opportunities for growth and ownership. Why You ll Join Us At Birdeye, we know that our success is tied to our customers success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results. We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit. Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO. Working at Birdeye means being part of a tight-knit family that helps you succeed and loves to celebrate with you! We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.

We are seeking a Principal lead with strong technical expertise in Java, Spring framework, Kafka, MySQL, and NoSQL databases . The ideal candidate will be responsible for defining system architecture, ensuring scalability, and driving technical innovation. This role requires hands-on experience in designing large-scale backend systems, optimizing performance, and mentoring engineering teams. Responsibilities: Define system architecture and ensure scalability, security, and performance of backend services. Lead end-to-end execution of complex projects , from design to deployment. Drive PoCs and evaluate new technologies for improving backend efficiency and innovation. Optimize system efficiency, troubleshoot critical production issues, and improve system reliability. Architect and implement scalable solutions for real-time data processing using Kafka and NiFi. Design, optimize, and manage large-scale data storage with MySQL and NoSQL databases. Collaborate with product managers, architects, and other teams to align technical solutions with business goals. Provide technical leadership, mentorship, and coaching to engineering teams. Enforce best practices in coding, performance optimization, and security. Requirements: Bachelors degree in Computer Science, Engineering, or related field (or equivalent experience). 7+ years of experience in software engineering, with a strong focus on backend development. Expertise in Java, Spring framework , and designing high-performance, scalable systems. Hands-on experience with Kafka and NiFi for event-driven architectures and large-scale data processing. Deep understanding of MySQL and NoSQL databases , including data optimization and management. Strong leadership and technical decision-making skills, with experience mentoring engineers. This role is ideal for someone who thrives on solving complex technical challenges, driving innovation, and leading high-performing engineering teams.

Job Summary: We are seeking an experienced Engineering Manager to lead our software development team. The ideal candidate will have a strong background in Java, Spring Boot, databases, Kafka, and system design. As an Engineering Manager, you will be responsible for managing and mentoring a team of engineers, driving technical projects, and ensuring the successful delivery of high-quality software solutions. Key Responsibilities: Team Leadership: Lead and manage a team of software engineers, fostering a collaborative and high-performance culture. Mentor and provide guidance to team members, supporting their professional growth and development. Conduct regular performance reviews and provide constructive feedback. Technical Leadership: Drive the architectural design and implementation of complex software systems using Java, Spring Boot, and related technologies. Oversee the integration of Kafka for real-time data processing and messaging. Ensure best practices in database design, development, and optimization. Collaborate with product managers, designers, and other stakeholders to translate business requirements into technical solutions. Conduct code reviews, ensure code quality, and enforce coding standards. Project Management: Plan, prioritize, and manage multiple projects simultaneously, ensuring on-time delivery. Coordinate with cross-functional teams to align on project goals, timelines, and deliverables. Identify potential risks and implement mitigation strategies. System Design: Lead the design and development of scalable, reliable, and maintainable software systems. Evaluate and recommend tools, technologies, and processes to improve the development workflow. Ensure the security, performance, and scalability of systems. Communication: Communicate technical concepts and project status effectively to both technical and non-technical stakeholders. Foster a culture of transparency and open communication within the team. Required Qualifications: Bachelor's or Masters degree in Computer Science, Engineering, or a related field. 7+ years of software development experience, focusing on Java and Spring Boot. 3+ years of experience in a leadership or management role. Strong expertise in system design, with a track record of building scalable and robust software systems. Proficiency in working with relational and non-relational databases (e.g., MySQL, PostgreSQL, MongoDB). Experience with Apache Kafka or similar messaging systems. Strong problem-solving skills and a hands-on approach to troubleshooting complex issues. Excellent communication and interpersonal skills. Preferred Qualifications: Experience with cloud platforms (AWS, Azure, Google Cloud). Familiarity with microservices architecture and containerization (Docker, Kubernetes). Understanding of DevOps practices and CI/CD pipelines. Experience with Agile development methodologies.

Job Type Full-time Description AI Data Annotator Job Descriptions Why Birdeye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Role Description: As a Data Annotator, your role involves carefully labeling and annotating data based on established guidelines. Your attention to detail contributes to the success of our AI initiatives. Collaborating closely with the AI team, you ensure accuracy and consistency in data annotations. If you appreciate the importance of precision in data handling and want to be part of innovative projects, join us as a Data Annotator. Responsibilities Performs annotation for Text files to support ground truth data generation. Understands and follows the procedures and guidelines to execute daily tasks. Excellent attention to detail to ensure accuracy and consistency in inputs data. Performs repetitive annotation activities and adapts to dynamic instructions without compromising on quality. Uses internal tools and software provided by the team to track daily status completion and queries. May participate in data collection activities when scripts and instructions are provided. Adheres to compliance and confidentiality requirements. Suggests improvements to tools, processes, and annotation guidelines. Excellent collaboration skills, with the ability to effectively communicate feedback and suggestions. Requirements Qualifications A graduate in any field of study. Quantitative fields such as science and engineering are preferred but not mandatory. Minimum of 6 months of work experience in data labeling on Text data with multiple classes of objects and attributes. Excellent English communication and interpersonal skills. Good familiarity with the Windows desktop environment and use of Word, Excel, IE, Firefox etc. are required. Basic knowledge on ML data labeling process, related tools and software used for ground truth generation. Flexibility and Interest to do repetitive tasks is required. Exceptional attention to detail. High level of energy and proactive nature. A sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential. Why You’ll Join Us At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication. Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen. Show more Show less

Engineering Manager - Java Job Summary: We are seeking an experienced Engineering Manager to lead our software development team. The ideal candidate will have a strong background in Java, Spring Boot, databases, Kafka, and system design. As an Engineering Manager, you will be responsible for managing and mentoring a team of engineers, driving technical projects, and ensuring the successful delivery of high-quality software solutions. Key Responsibilities: Team Leadership: Lead and manage a team of software engineers, fostering a collaborative and high-performance culture. Mentor and provide guidance to team members, supporting their professional growth and development. Conduct regular performance reviews and provide constructive feedback. Technical Leadership: Drive the architectural design and implementation of complex software systems using Java, Spring Boot, and related technologies. Oversee the integration of Kafka for real-time data processing and messaging. Ensure best practices in database design, development, and optimization. Collaborate with product managers, designers, and other stakeholders to translate business requirements into technical solutions. Conduct code reviews, ensure code quality, and enforce coding standards. Project Management: Plan, prioritize, and manage multiple projects simultaneously, ensuring on-time delivery. Coordinate with cross-functional teams to align on project goals, timelines, and deliverables. Identify potential risks and implement mitigation strategies. System Design: Lead the design and development of scalable, reliable, and maintainable software systems. Evaluate and recommend tools, technologies, and processes to improve the development workflow. Ensure the security, performance, and scalability of systems. Communication: Communicate technical concepts and project status effectively to both technical and non-technical stakeholders. Foster a culture of transparency and open communication within the team. Required Qualifications: Bachelor's or Master’s degree in Computer Science, Engineering, or a related field. 7+ years of software development experience, focusing on Java and Spring Boot. 3+ years of experience in a leadership or management role. Strong expertise in system design, with a track record of building scalable and robust software systems. Proficiency in working with relational and non-relational databases (e.g., MySQL, PostgreSQL, MongoDB). Experience with Apache Kafka or similar messaging systems. Strong problem-solving skills and a hands-on approach to troubleshooting complex issues. Excellent communication and interpersonal skills. Preferred Qualifications: Experience with cloud platforms (AWS, Azure, Google Cloud). Familiarity with microservices architecture and containerization (Docker, Kubernetes). Understanding of DevOps practices and CI/CD pipelines. Experience with Agile development methodologies. Interested candidates, please send their resumes to iqbal.kaur@birdeye.com Regards Iqbal kaur Show more Show less

Lead (Node.js) Backend Experience: 6+ Years Responsibilities : - Design and Development: Lead the Design and Development of complex Features using Node.js, ensuring best practices, code quality, and high performance. - Problem Solving: Analyse and solve complex technical challenges, making well-informed decisions based on trade-offs between various solutions. - Innovation and Research: Stay current with emerging technologies and industry trends, and apply this knowledge to propose innovative solutions that enhance our products. - Mentorship and Coaching: Provide technical mentorship to software engineers, fostering a culture of continuous learning and growth within the development team. - Code Reviews: Conduct thorough code reviews, offering constructive feedback and promoting coding standards and best practices. - Quality Assurance: Collaborate with QA teams to ensure the quality and reliability of the software through thorough testing and validation. - Documentation: Create and maintain technical documentation, including architectural diagrams, design specifications, and guidelines. Mandatory Skills : - Strong Knowledge of Node.js and frameworks like Express, etc. - Expertise in REST API Design and Development. - Strong understanding of web technologies and protocols such as JSON and HTTP. - Strong proficiency with JavaScript. - Strong proficiency with Kafka. - Experience working with Databases and Data management tools such as Mysql, Mongodb, and Redis. - Excellent problem-solving and analytical skills. - Familiarity with cloud-based services such as AWS or GCP. - Strong communication and leadership skills. Nice to have : - Extensive web scraping experience. - Proficiency in handling anti-scraping measures (e.g. rate limiting) ethically. - Experience in Cyber Security. - Experience with Puppeteer/Playwright or any other headless browser library. - Experience/Knowledge of Node.js child processes & multi-threading. - Experience with Kafka or a similar Message Queue system. Interested candidates, please send their resumes to iqbal.kaur@birdeye.com Regards Iqbal kaur Show more Show less

Job Type Full-time Description Why Birdeye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Work Timings - 6:30 PM to 3:30 AM (IST) What You’ll Do Birdeye is looking for experienced Customer Success Managers to manage and grow our enterprise and mid-market client base. As a Customer Success Manager, you will use a combination of tools to help get new Birdeye users started, learn about their business and online reputation needs, and ensure that they know how to use Birdeye to their maximum benefit. Their successes will feel like yours. You are empathetic to their specific business processes, and can craft communication and education tailored to each – this includes account onboarding, training, management, retention and renewal. You possess high positive energy and love to work with customers and make them successful. You are an expert in social media and possess strong verbal and written communication skills. You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. You must be able to clearly understand business needs and articulate Birdeye value proposition. You will make it your priority to positively impact and manage the customer’s overall experience with Birdeye. We’ll rely on you to listen to our business customers and use your expertise, creativity, and passion to meet their needs — and remind them that behind our awesome product are amazing people like you who are the voice of Birdeye! Requirements Bachelor’s degree in technology, engineering, science, mathematics, business or equivalent experience 3+ years experience in professional services or B2B account management, preferably in SaaS Proven ability in organization, project management, time management, and communication skills Knowledge of CX/SEM/SEO/advertising/social media Technical experience or aptitude in working with SaaS platform configuration and troubleshooting Experience with online subscription / SaaS products is a must Energetic extroverted personality–you love working with customers and are customer obsessed Enthusiasm for troubleshooting issues; excited to learn and use new products/features Ability to quickly grasp and succinctly explain technological and business concepts Proven track record in managing enterprise customer relationships and delivering results Ability to stay calm and manage clients even under adverse conditions Strong communication skills and technical aptitude Diligence and organization in follow-up processes – document all calls/customer interactions in CRM Nice to have Experience in Customer Experience / Reputation Management, Social Media Campaigns Up-sell and value-selling experience Why You’ll Join Us At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication. Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen. Show more Show less

Job Type Full-time Description Why BirdEye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. What You'll Do As a Business Development Representative you will drive Birdeye forward by generating and qualifying a high-quality pipeline for our Account Executive team. Sitting at the top of our sales funnel, you will have the opportunity to create a great first impression for prospective clients and effectively articulate the value proposition of Birdeye. By using strategic research and a technology suite, you will identify, nurture and qualify new leads to generate well researched, qualified meetings for our Account Executive team. You will be a part of a collaborative sales culture dedicated to innovation and the development of its team members, while maintaining a fun and rewarding atmosphere. As a valuable contributor to the BDR team, you will have growth opportunities into upper sales positions. Responsibilities Create a lasting and positive first impression of Birdeye for our prospects Become an expert at articulating our value proposition to anyone who asks (or who doesn’t ask) Create successful cold calling and email campaigns targeting new prospects Partner with our account executive team to help generate meetings, build sales pipeline and drive deals Discover new leads through internet research and social media monitoring/messaging, using tools such as LinkedIn Navigator Manage prospecting status, data integrity, and forecasting in Salesforce Identifying champions and key stakeholders within target accounts Meet all key performance metrics and goals on a weekly and monthly basis Requirements You have a bachelor’s degree or equivalent practical experience Excellent communication skills fluency (written and verbal) in English 1+ years outbound cold-calling into US-based businesses, D2D or direct consultative sales experience Experience working with a CRM or sales enablement tool (salesloft, outreach, salesforce, etc.) Drive to succeed and be promoted Highly organized and able to adapt to changing priorities Coachable and resilient in the face of objections and rejection Exceptional listening skills combined with the ability to synthesize information Why You'll Join Us: At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication. Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen. Show more Show less

Job Type Full-time Description Why Birdeye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Experience - 1 To 2 Years These positions will require working in shifts to cater US timings. Shifts may rotate weekly or fortnightly as per need or team dynamics. A likely good match would be who is already working shifts. Responsibilities Monitor site reliability and performance using existing monitoring systems. Improving monitoring for better efficiency. Fix/troubleshoot site down issues and prepare RCA Participate in 24x7 rotation and actively work on daily operation tasks. Scale ec2 and kubernetes based infra according to the traffic pattern Continuously improve the quality of our infrastructure Document system design and procedures for the production incidents Working with DevOps in improving automation tools/Terraform state / Ansible playbooks You will be responsible for the application and all aspects of it in production including the user experience Work reciprocally with developers in supporting new features, services, releases, and become an authority in our services Requirements Bachelor’s degree in Computer Science or equivalent Experience in public cloud like AWS / Google cloud / Azure Experience with Kubernetes and helm Experience with log sniffer tools like ELK/Graylog Curiosity and eagerness to learn and adapt to new tools, mostly around kubernetes ecosystem Experience with monitoring systems like Newrelic, DataDog, Coralogix, Zabbix , Prometheus & AWS cloud watch Similar past industry experience with 24x7 monitoring production environment with Kubernetes and Linux majorly. Added advantages: Exposure to work with a global teach team on a highly available multi-cloud SaaS application. Exposure to containerization Why You’ll Join Us At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication. Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen. Show more Show less

Principal Lead- Backend (Java) Company Overview: Birdeye Inc. is a global leader in customer experience management, empowering businesses with innovative solutions to enhance customer interactions and drive growth. Job Description: We are seeking a Principal lead with strong technical expertise in Java, Spring framework, Kafka, MySQL, and NoSQL databases . The ideal candidate will be responsible for defining system architecture, ensuring scalability, and driving technical innovation. This role requires hands-on experience in designing large-scale backend systems, optimizing performance, and mentoring engineering teams. Responsibilities: Define system architecture and ensure scalability, security, and performance of backend services. Lead end-to-end execution of complex projects , from design to deployment. Drive PoCs and evaluate new technologies for improving backend efficiency and innovation. Optimize system efficiency, troubleshoot critical production issues, and improve system reliability. Architect and implement scalable solutions for real-time data processing using Kafka and NiFi. Design, optimize, and manage large-scale data storage with MySQL and NoSQL databases. Collaborate with product managers, architects, and other teams to align technical solutions with business goals. Provide technical leadership, mentorship, and coaching to engineering teams. Enforce best practices in coding, performance optimization, and security. Requirements: Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience). 7+ years of experience in software engineering, with a strong focus on backend development. Expertise in Java, Spring framework , and designing high-performance, scalable systems. Hands-on experience with Kafka and NiFi for event-driven architectures and large-scale data processing. Deep understanding of MySQL and NoSQL databases , including data optimization and management. Strong leadership and technical decision-making skills, with experience mentoring engineers. This role is ideal for someone who thrives on solving complex technical challenges, driving innovation, and leading high-performing engineering teams. Interested candidates, please send their resumes to iqbal.kaur@birdeye.com Regards Iqbal kaur Show more Show less

Job Type Full-time Description Why Birdeye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Requirements Experience: 5+ Years Skills required : Past experience in building large-scale and complex web scrapers. Good understanding of web crawling strategies & experience with reverse engineering web applications will be advantageous Expertise in Rest API design and development. Strong understanding of web technologies and protocols such as HTML, CSS, and HTTP. Strong proficiency with JavaScript. Strong Knowledge of Node.js and frameworks available for it (like Express) Experience working with databases and data management tools such as MySQL, MongoDB, and Redis. Excellent problem-solving and analytical skills. Familiarity with cloud-based services such as AWS or Azure. Strong communication and leadership skills. Nice to have Experience With Puppeteer/Playwright Or Any Other Headless-browser Library Experience/Knowledge of Node.js child processes & multi-threading Experience with Kafka or similar Message Queue system Why You'll Join Us: At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication. Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen. Show more Show less

Job Type Full-time Description Why Birdeye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Position Overview: We are seeking a talented Content Writer to join our team. The ideal candidate should have experience writing high-quality content for B2B SaaS companies in North America. The candidate will be responsible for creating compelling and informative content tailored to our target audience's needs. The candidate should have a strong understanding of SEO fundamentals and experience optimizing their content for searchability on search engines. The candidate will also be responsible for editing and proofreading content created by other writers. Experience working with freelance writers will be an asset. Key Responsibilities: Create high-quality and engaging content for B2B SaaS companies in North America, including blogs, whitepapers, case studies, eBooks, and more. Edit and proofread content created by other writers to ensure it meets the company's high standards for quality, tone, and style. Research to ensure that all content is informative and accurate and stays up-to-date within dustry trends and best practices. Develop a deep understanding of the target audience and create content that speaks directly to their needs and pain points. Optimize content for searchability on search engines using SEO best practices. Collaborate with internal teams, including the marketing team, to create content that aligns with the company's overall strategy and messaging. Manage and prioritize multiple projects simultaneously, ensuring that all deadlines are met. Requirements Bachelor's degree in English, Journalism, Communications, or a related field. At least 3-4 years of experience writing content for B2B SaaS companies in North America. Strong writing, editing, and proofreading skills, with the ability to create engaging and informative content that resonates with the target audience. Strong understanding of SEO best practices and the ability to optimize content for searchability on search engines. Excellent research skills, with the ability to conduct thorough research on a wide range of topics. Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously. Ability to work collaboratively with internal teams and external partners. Familiarity with content management systems (CMS) such as WordPress. Excellent communication and interpersonal skills. If you are a talented Content Writer passionate about writing high-quality content that engages and informs readers, we encourage you to apply for this exciting opportunity. We offer a competitive salary, benefits package, and the opportunity to work with a dynamic and growing team. Show more Show less

Job Type Full-time Description Why Birdeye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. What You'll Do? Implementation is part of Customer Success and in this role, you are responsible for the successful onboarding of Birdeye mid market clients. As the clients technical contact and often the first touchpoint of the Customer Success Team, you will play a critical role in ensuring a world-class onboarding experience, driving product adoption with new & current customers, business value and overall customer satisfaction during the onboarding period. You will utilize superior customer success skills, expert platform knowledge as well as reputation management best practices in order to provide consultative advice to customers so they can optimize the capabilities of the Birdeye platform. Shift Timings – 7:30 PM – 4:30 AM IST Responsibilities Manage entire onboarding process, from initial kick off to final implementation review meeting Drive user and product adoption of all purchased features Identify upsell opportunities in order to grow accounts Develop strong relationships with customers and internal cross-functional teams (product, sales, support, etc.) Coordinate with client's IT department to ensure all automation and integrations are complete Follow up on client requests and ensure the client is informed along the way Weekly sync-up with clients on onboarding progress Ability to understand new features and train clients accordingly Quarterly Business Reviews with clients which also includes creating the review presentation Dive head-first into integration issues, information mapping, or other technical issues Run Database Queries for additional reporting needs Requirements Bachelor’s degree 3-5 or more years of experience in a customer facing support or success role, with 2+ years of direct experience onboarding customers to a SaaS platform Excellent oral and written communication skills Self-starter who takes initiative and has experience working in mid-size to enterprise teams You have Project Management background and have experience troubleshooting software Attention to detail, highly organized, and reliability are a must - able to work as a team with little direction when necessary Ability to effectively manage delicate customer situations Deep customer empathy Experience using a CRM (Salesforce) is a plus You have strong Excel & Presentation skills Why You'll Join Us: At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our prayers sleeves and get work done. Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times. Show more Show less

What You’ll Do Birdeye is looking for a Customer Success Manager for Retention and Growth with a passion for relationship management. The successful candidate will nurture and manage accounts to maintain a healthy life-cycle, while ensuring and allowing customers to see the benefits of Birdeye’s new platform and renew. This role is vital and hands-on role, where you will work hand-in-hand with customers to help improve their online reputation. Responsibilities • Responsible for renewals of Birdeye’s clients • Monitor and analyze account health to identify churn risk • Win back clients who have requested a cancellation • Utilize your creativity to refine and innovate processes to improve Customer Success • Leverage your sales skills to reinforce the value proposition of BirdEye • Be the point of escalation for clients and salespeople to ensure client satisfaction • Develop methods for managing customer satisfaction • Leverage research and understand of our clients industries to create tailor-made solutions • Handle some financial and billing issues for Birdeye clients • Additional assigned projects as assigned Requirements • 3-7 years of experience in a customer facing support/success/account management/retention role. • Customer experience champion. • Strong oral and written communication skills. • Consultative approach to account management. • Deep customer empathy. • Understanding of SMB space, particularly in the specified vertical. • Exceptional Saas product knowledge. • Ability to effectively manage delicate customer situations • Organized and reliable - Able to work as a team with little direction when necessary • Knowledge of Sales force CRM a plus. • Bachelor’s degree preferred. Why You’ll Join Us At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done. Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times Show more Show less

Position Overview: As a Manager of Upsells at Birdeye, your role is to lead a team of sales professionals and drive revenue growth by maximizing upsell opportunities with existing customers. You will work closely with the sales team, customer success managers, and other cross-functional teams to identify opportunities, develop strategies, and execute upselling initiatives. Your goal will be to increase the adoption and usage of additional features, modules, or upgrades within the SaaS product offerings, ultimately contributing to increased customer satisfaction and revenue generation. Key Responsibilities: 1. Team Leadership: · Manage and lead a team of upsell sales representatives, providing guidance, coaching, and support to achieve individual and team targets. · Set performance goals and objectives for the team, monitor progress, and provide regular feedback and performance evaluations. 2. Upsell Strategy Development: · Collaborate with the sales leadership and product teams to develop effective upsell strategies and identify target customer segments. · Analyze market trends, customer behavior, and competitor offerings to identify upsell opportunities and tailor strategies accordingly. · Define pricing strategies, discounts, and incentives to maximize upsell conversions while maintaining profitability. 3. Customer Engagement and Relationship Building: · Collaborate with customer success teams to identify and prioritize upsell opportunities based on customer usage patterns, needs, and feedback. · Engage directly with key customers to understand their requirements, challenges, and goals to position relevant upsell options effectively. · Build strong relationships with existing customers to enhance customer loyalty and advocacy, fostering long-term partnerships. 4. Upsell Execution and Performance Tracking: · Develop and implement upsell processes, workflows, and tools to streamline the upsell lifecycle, from identification to close. · Monitor and analyze sales data, conversion rates, and other key metrics to measure the effectiveness of upsell strategies and identify areas for improvement. · Provide regular reports and updates to senior management on upsell performance, revenue growth, and market trends. 5. Cross-functional Collaboration: · Collaborate with marketing teams to develop targeted upsell campaigns, collateral, and materials to support sales efforts. · Work closely with product management and development teams to understand product roadmaps, feature enhancements, and new offerings to drive upsell opportunities. · Coordinate with customer support teams to address customer inquiries, concerns, and technical issues related to upsells. Requirements: · Bachelor's degree in business, marketing, or a related field. MBA or relevant advanced degree is a plus. · Proven experience in sales or account management, preferably in the SaaS industry, with a track record of successful upselling and revenue growth. · Strong leadership and team management skills, with the ability to motivate and inspire a sales team to achieve targets. · Excellent communication and interpersonal skills, with the ability to build and maintain relationships with customers and internal stakeholders. · Analytical mindset, with the ability to analyze sales data, market trends, and customer behavior to drive effective upsell strategies. · Familiarity with CRM systems and sales tools to track and manage customer interactions and sales pipelines. · Results-driven with a focus on achieving and exceeding upsell targets while maintaining customer satisfaction. · Adaptability and flexibility to thrive in a fast-paced, dynamic startup environment. Note: The above job description is a general outline of the responsibilities and qualifications typically associated with this role. Actual job duties may vary depending on the organization and industry practices. Show more Show less

Job Type Full-time Description About the Role This is a unique opportunity to join Birdeye’s founding Enterprise GTM team in India , where you will play a pivotal role in launching and scaling our presence in one of the world's fastest-growing markets. As an Enterprise Account Executive, you will bring the world’s leading AI-powered hyperlocal marketing and customer experience platform to India’s largest and most recognized brands — specifically targeting enterprises with 100+ physical locations. You’ll be empowered to operate with the autonomy of a startup builder while backed by the global scale, resources, and category leadership of Birdeye. If you are entrepreneurial, driven, and excited to shape how India’s biggest brands engage with customers in the AI era — we want to meet you. Why Birdeye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. What You'll Do As a Founding Enterprise Account Executive, you will be instrumental in defining and building Birdeye’s India Enterprise business. You will take our globally proven platform to market and help India’s top brands transform how they manage reputation, engage with customers, and drive hyperlocal marketing performance. Your responsibilities will include: Drive new business sales within Enterprise Accounts (100+ physical locations). Prospect and develop relationships with key stakeholders, including CMOs, CXOs, and digital leaders. Partner closely with your BDR counterpart to generate pipeline and maximize territory coverage. Navigate and manage complex sales cycles involving multiple decision-makers. Build and deliver customized product presentations and live demonstrations. Lead Proof of Concept initiatives to showcase Birdeye's unique value. Collaborate with Product and Customer Success teams to continuously enhance product adoption and onboarding. Maintain accurate pipeline, forecasting, and sales activity reporting in CRM. Operate with a strong sense of ownership, urgency, and entrepreneurship as part of the founding India team. Requirements What You'll Bring 8+ years of quota-carrying SaaS/technology sales experience, with success in complex, enterprise sales cycles. Experience selling SaaS solutions to senior marketing and CX leaders (CMO, Head of Digital, CXO). Track record of new business generation and closing deals in enterprise or multi-location environments. Proven ability to build trust and relationships at the executive level. Strong entrepreneurial spirit — excited by the opportunity to build a market and shape a GTM strategy. Bachelor’s degree required; continued education and sales training a plus. Why You’ll Join Us At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. This role offers a rare opportunity to help launch and build Birdeye’s India enterprise business from the ground up , with the backing of a global category leader and the freedom to make a real impact. You’ll have the autonomy, trust, and resources to bring the world’s most advanced AI-powered hyperlocal marketing platform to some of India’s biggest and most exciting brands. Working at Birdeye means embracing a culture of action, accountability, and ownership — where every team member is empowered to make an impact. If you're passionate about technology, excited to be part of a market-defining AI company , and ready to help shape the future of hyperlocal marketing in India — we'd love to connect. Show more Show less

OVERVIEW OF THE ROLE: As Birdeye's SEO Manager , you'll take full ownership of our end-to-end SEO strategy and execution in a dynamic, high-growth B2B SaaS environment. Serving both SMBs and multi-location enterprises , Birdeye presents a unique SEO challenge blending local, product-led, and enterprise-level SEO tactics to drive meaningful pipeline growth. In this role, youll be responsible for architecting scalable, data-driven frameworks for organic acquisition that go beyond traffic and rankings — focusing instead on delivering qualified leads, MQLs, and revenue impact . You’ll work closely with Product Marketing, Content, Web Engineering, and Revenue teams to ensure SEO is tightly integrated into everything from top-of-funnel awareness campaigns to bottom-of-funnel conversion pathways . Your mission will span across: Designing a robust SEO roadmap targeting mid-market and enterprise buyers across various personas. Leading all facets of technical SEO , on-page optimization , and content scaling . Implementing a structured approach to programmatic SEO , authority building , and AI-assisted content optimization . And most critically, aligning SEO strategy to business outcomes — owning metrics like pipeline contribution, ARR influenced by organic channels, and search-led market expansion. You'll play a strategic role in helping Birdeye become the #1 organic choice for businesses looking to improve their reputation, customer experience, and engagement at scale. KEY RESPONSIBILITIES: B2B SaaS SEO Strategy & Execution Own and evolve our B2B SEO roadmap to target mid-market and enterprise buyers across multiple personas (marketing, operations, customer experience leaders). Conduct in-depth keyword and intent research across the customer journey from TOFU discovery to BOFU commercial intent terms leveraging tools like Ahrefs, SEMrush, SpyFu, SimilarWeb. Align SEO closely with content marketing and product marketing to create high-converting, search-optimized landing pages and articles for core use cases. Technical SEO Leadership Conduct in-depth SEO audits using tools like Screaming Frog, Sitebulb, Ahrefs, SEMrush, DeepCrawl to identify and resolve technical SEO issues. Collaborate with Engineering to optimize crawl budget, Core Web Vitals, mobile-friendliness, and page speed (LCP, FID, CLS). Manage site architecture, internal linking logic, and ensure all new pages follow proper SEO hygiene (canonicalization, hreflang, robots.txt, schema markup, etc.). Monitor and fix indexation, redirection chains, broken links, and other crawl anomalies using Google Search Console and log file analysis. On-Page SEO Own keyword research and mapping at scale using SEMrush, Ahrefs, Google Keyword Planner, and user-intent models. Guide and QA on-page optimizations (title tags, H1s, meta descriptions, alt text, structured data, canonical tags). Work with Content and Product Marketing to optimize landing pages and blog posts using NLP tools (SurferSEO, Clearscope, MarketMuse). Authority & Link Building Lead white-hat link-building strategies via outreach, digital PR, partnerships, and industry mentions to increase domain authority and backlink quality. Continuously monitor and disavow toxic links using Ahrefs, SEMrush, and GSC. Collaborate with the Brand and PR team to identify strategic content distribution and backlink opportunities. Measurement, Analytics & Experimentation Build and own an SEO analytics dashboard (Looker Studio, GA4, GSC, BigQuery) that tracks: Organic traffic Keyword rankings (branded + non-branded) Page performance (CTR, bounce, conversion rate) Indexed vs. non-indexed content Run A/B tests to measure SEO-led improvements in rankings, engagement, and conversions. Provide monthly insights to Marketing and Revenue leadership, tied to pipeline contribution and ARR growth from organic sources. CANDIDATE PROFILE: 7+ years of hands-on SEO experience, including at least 3 years in B2B SaaS environments (US market preferred). Proven track record of driving measurable growth in pipeline, MQLs, and revenue through SEO. Strong technical SEO skills including the ability to audit, prioritize, and work with developers to implement fixes. Experience optimizing multi-product, multi-URL, or multi-location B2B SaaS sites. Deep familiarity with the latest in search algorithms, content modeling, NLP in SEO, SERP feature optimization, and AI-assisted search trends. Experience with local SEO at scale (e.g., optimizing 1000s of location pages, GMB/GBP listings, citation management). Understanding of server-side rendering, dynamic rendering, and frameworks like React, Next.js. Experience implementing programmatic SEO strategies.

Overview: We are seeking an exceptional and technically accomplished Senior Data Scientist to join our rapidly growing team. This role is ideal for a hands-on AI expert with deep experience in Large Language Models (LLMs) , Natural Language Processing (NLP) , Cognitive AI , Conversational AI , and Agentic AI systems . You will work on designing, developing, and scaling state-of-the-art AI solutions that drive business innovation, operational intelligence, and customer experience transformation. This is a high-impact individual contributor role, focused on technical excellence and product-grade AI development. Key Responsibilities LLM & Cognitive AI Solution Development Architect and fine-tune LLM-based solutions (e.g., GPT, LLaMA, Claude, Mistral) using transfer learning, PEFT, and retrieval-augmented generation (RAG). Develop Agentic AI architectures with autonomous behavior and multi-agent collaboration capabilities. Apply prompt engineering , in-context learning , and tool former-style techniques to enable complex reasoning and task execution. Build Conversational AI systems using Transformer-based backbones and orchestration tools (LangChain, Haystack, Rasa, Semantic Kernel). Natural Language Processing (NLP) Design and implement advanced NLP pipelines for semantic search, summarization, NER, text classification, and knowledge extraction. Utilize and integrate tools such as SpaCy , BERT , RoBERTa , GloVe , Word2Vec , NLTK , and TextBlob . Conduct advanced text preprocessing, dependency parsing, sentiment analysis, tokenization, and multilingual NLP modeling. AI/ML Engineering Build scalable ML pipelines with FastAPI, gRPC, and RESTful interfaces. Containerize services using Docker and deploy to production environments via Kubernetes and cloud-native workflows. Integrate models into real-time and batch data systems, optimizing for latency, throughput, and reliability. Cloud & Infrastructure Develop and deploy solutions on AWS , Azure , or Google Cloud Platform (GCP) . Leverage services like SageMaker, Vertex AI, Azure ML Studio, and serverless orchestration tools. MLOps & CI/CD Design and maintain end-to-end MLOps pipelines using tools like MLflow, Kubeflow, or TFX for reproducibility and traceability. Automate model testing, monitoring, versioning, and rollback strategies in production. Big Data & Analytics Apply Spark, Hadoop, and Hive to process large-scale datasets efficiently. Perform complex data transformations and statistical modeling to extract actionable insights. Database & Data Engineering Interface with SQL and NoSQL systems (PostgreSQL, MongoDB, DynamoDB, etc.) for efficient data retrieval and processing. Design data schemas and optimize query performance for AI-centric applications. Cross-functional Collaboration Work closely with product managers, engineers, and domain experts to identify high-impact problems and deliver AI-driven solutions. Communicate findings and solution architectures clearly to technical and non-technical stakeholders. Technical Skills Expert in Python , PyTorch, HuggingFace Transformers, LangChain, and OpenAI/Anthropic/LLama APIs. Deep understanding of Transformer architectures , Attention Mechanisms , and LLM fine-tuning techniques . Familiarity with Agentic AI paradigms , including memory management, autonomous goal completion, and tool use. Strong experience with cloud platforms, container orchestration (Docker + Kubernetes), and deployment automation. Proficient in statistical modeling, probabilistic reasoning, and experimental design. Bonus Experience in Online Reputation Management (ORM) or product-centric platforms . Publications or open-source contributions in AI/ML/NLP.