Head of Information Technology

Head of IT & SAP

Job Title:

Location:

Reports To:

CTC: 45-55 lpa

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Job Summary:

We are looking for a competent and experienced professional to lead our IT and SAP

functions across all company locations. This role is responsible for the end-to-end

management of SAP systems, IT infrastructure, hardware, software, networking, data

security, and technical support including corporate website and domain management.

Key Responsibilities:

1. SAP Management:

 Oversee the complete lifecycle of SAP systems for all departments (Sales,

Production, Purchase, Finance, HR, etc.).

 Manage SAP configurations, enhancements, upgrades, and support in

coordination with internal users and external vendors.

 Handle user access rights, security roles, and system monitoring.

 Conduct training and ensure effective SAP usage by users.

2. IT Infrastructure Management:

 Manage IT infrastructure across all plant and o􀆯ice locations including servers,

LAN/WAN, data centers, cloud services, and internet connectivity.

 Ensure high availability, performance, and disaster recovery preparedness of all

IT systems.

 Develop and implement IT policies, standards, and documentation practices.

3. Hardware & Software Management:

 Plan, procure, and maintain all IT assets (desktops, laptops, printers, servers,

switches, etc.).

 Ensure software installations, licensing compliance, and version control across

all locations.

 Maintain up-to-date hardware and software inventories and AMC schedules.

4. Network & Cybersecurity:

 Monitor and maintain firewalls, antivirus software, VPNs, and data protection

systems.

 Ensure robust cybersecurity protocols and compliance with internal and external

data security regulations.

 Perform regular security audits and risk assessments.

5. Website & Domain Management:

 Manage the company’s official websites and related technical backend including

hosting, domain renewals, and SSL certificates.

 Coordinate with web development agencies for updates, fixes, or upgrades.

 Ensure secure and uninterrupted web presence across platforms.

 Maintain corporate email servers and manage user accounts/domains.

6. IT Support & Helpdesk Oversight:

 Ensure effective IT helpdesk support for all users across departments and

locations.

 Monitor issue resolution timelines and user satisfaction.

 Document common issues and implement permanent fixes to recurring

problems.

7. Team & Vendor Management:

 Lead and manage the internal IT team across locations.

 Coordinate with external vendors for hardware, software, networking, SAP

support, and IT services.

 Negotiate service contracts and monitor vendor performance.

8. Planning & Budgeting:

 Plan and manage annual IT budgets, procurement schedules, and cost control.

 Propose and implement IT improvements in line with business growth and

technology advancements.

Key Skills & Competencies:

 In-depth knowledge of SAP (preferably SAP ECC or S/4HANA).

 Strong expertise in IT infrastructure, networking, and system administration.

 Proficiency in managing websites, hosting services, and email domains.

 Solid understanding of cybersecurity, backup systems, and disaster recovery.

 Leadership, communication, and project management capabilities.

 Problem-solving approach with the ability to work independently and under

pressure.

Qualifications:

 Bachelor’s or Master’s degree in Computer Science, Information Technology, or a

related field.

 SAP certification (preferred).

 Minimum 10 years of overall experience, including 3–5 years in a leadership

position handling both IT and SAP functions.