Company Description Autobahn Trucking Corporation, a subsidiary of Nippon Group, is one of the largest privately-owned companies in Kerala, primarily specialized in the automotive domain. Established in 2012, the company partners with Daimler India Commercial vehicles and now encompasses a wide range of activities. With over 900 employees, Autobahn Trucking is known for its advanced management style and long-term vision. The company believes in the continuous training and development of its employees, positioning itself as a leader in the private sector trading group in Kerala and UAE. Role Description This is a full-time on-site role for a Technician Trainee located in Pune. The Technician Trainee will be responsible for learning and performing maintenance and repair tasks on vehicles. Daily tasks will include diagnosing mechanical issues, assisting in routine vehicle inspections, performing repairs under supervision, and maintaining detailed records of performed tasks. The role requires following safety protocols and ensuring high-quality service standards. Qualifications Basic knowledge of automotive mechanics and repair techniques Ability to read and understand technical manuals and diagrams Strong problem-solving skills and attention to detail Good communication skills and ability to work in a team Willingness to learn and adapt to new technologies High school diploma or equivalent; vocational training in automotive technology is a plus Previous experience or internships in the automotive field are beneficial Show more Show less
Key Responsibilities 1. Site Supervision and Execution Supervise daily construction activities to ensure compliance with drawings and technical specifications. Monitor contractor performance and ensure adherence to the schedule. Inspect materials, workmanship, and tools used on site. 2. Quality Assurance and Control Conduct routine quality checks and site inspections. Maintain quality documentation and ensure compliance with QA/QC protocols. Raise and manage non-conformance reports (NCRs) when necessary. 3. Project Coordination Liaise with architects, consultants, and subcontractors for technical coordination. Attend project meetings and provide updates on progress, challenges, and deviations. Support the Project Manager in preparing project reports and progress documentation. 4. Safety and Compliance Ensure that health and safety protocols are implemented and followed. Participate in safety meetings and ensure that workers are equipped with PPE. Conduct toolbox talks and safety inductions when required. 5. Documentation and Reporting Maintain daily site logs, work inspection reports (WIR), and measurement sheets. Track and report on project milestones, delays, and material consumption. Assist with bill of quantities (BOQ), billing verification, and subcontractor payments. Qualifications and Skills Education: Bachelor's Degree or Diploma in Civil Engineering / Construction Management / Related field. Experience : 2–5 years of relevant experience in site execution for infrastructure or building projects. Technical Skills: Proficiency in AutoCAD, MS Project/Primavera, MS Office. Understanding of engineering drawings, technical specifications, and project lifecycle. Familiarity with industry safety standards and construction codes. Soft Skills: Strong analytical and problem-solving abilities. Effective communication and interpersonal skills. Ability to work under pressure and meet deadlines. Attention to detail and organizational skills.
Role Objective To drive sales performance of the Passenger Vehicle division, ensuring consistent achievement of volume, revenue, and profitability targets, while delivering exceptional customer experience and strengthening brand presence in the local market. Key Responsibilities 1. Sales Strategy & Business Development Develop and implement annual sales plans for PV segment in line with OEM targets. Identify growth opportunities in retail, fleet, institutional, and rural markets. Ensure effective product mix, variant penetration, and accessory sales. 2. Team Leadership & Performance Management Lead and motivate a team of Sales Managers, Team Leaders, and Sales Consultants. Monitor manpower adequacy as per OEM staffing norms. Drive high performance culture with focus on conversions, lead management, and customer delight. 3. Customer Experience & Brand Building Ensure dealership adherence to OEM's Customer First standards. Monitor Net Promoter Score (NPS), handle escalations, and personally manage VIP/critical customers. Supervise showroom ambience, test-drive execution, and grooming standards. 4. Financial & Operational Control Achieve sales volume, revenue, and profitability goals. Control discounting, receivables, and ensure timely settlement of exchange, finance, and insurance deals. Monitor and optimize sales expenses (marketing, manpower, events). 5. OEM & Compliance Coordination Liaison with OEM Area Sales Office for target setting, schemes, and compliance. Drive compliance with HR, statutory, and company policies. Candidate Profile Qualification: Graduate in Sales & Marketing preferred. Experience: 12–15 years of automobile sales experience with minimum 5 years in leadership role. Strong knowledge of passenger vehicle market, financing, and customer trends. Excellent leadership, analytical, and negotiation skills. Exposure to both retail and institutional sales will be an added advantage.
Job Title: Manager / Head of IT Operations Experience: 15-20 Years Location: Cochin, Kerala Position Overview Autobahn is seeking a visionary and results-driven Head of IT Operations to lead the company’s IT function, ensuring alignment with business goals through technology excellence. This role demands strategic thinking, technical depth, and the ability to innovate through modern technologies such as cloud infrastructure, AI, data science, and automation. You will be responsible for overseeing all aspects of IT infrastructure, enterprise systems, cybersecurity, and emerging technology integration. As a key member of the leadership team, you will drive the digital transformation agenda, ensuring scalable, secure, and efficient IT operations across the organization. Key Responsibilities • Lead and manage the IT department, covering infrastructure, networking, enterprise systems, and emerging technologies. • Develop and execute a forward-looking IT strategy that supports business goals and drives digital transformation. • Oversee the design, deployment, and maintenance of scalable, secure hardware and network infrastructure, including LAN, WAN, VPN, cloud, and hybrid environments. • Implement and manage enterprise software solutions, such as ERP, HRMS, CRM, and other business-critical platforms. • Champion the adoption of automation, AI/ML, and data-driven decision-making across IT operations and business processes. • Collaborate with cross-functional teams to identify IT needs, prioritize initiatives, and allocate resources efficiently. • Ensure robust cybersecurity, data privacy, and compliance with regulatory standards (e.g., ISO, GDPR). • Evaluate and implement cloud-based solutions (e.g., AWS, Azure, Google Cloud) to improve flexibility and reduce infrastructure costs. • Promote a DevOps and agile culture for faster project delivery, continuous integration, and streamlined workflows. • Drive initiatives in data governance, business intelligence, and advanced analytics to support strategic insights. • Build and mentor a high-performing IT team; foster a culture of innovation, accountability, and continuous learning. Required Qualifications • Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s degree preferred. • 15+ years of progressive experience in IT operations and leadership roles. • Proven experience managing enterprise IT environments, including infrastructure, networking, and applications. • Strong understanding of cloud platforms, virtualization, and containerization technologies. • Exposure to AI/ML, automation tools (RPA, workflow automation), and data science frameworks. • Experience with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and HRMS platforms. • Professional certifications such as CCNA/CCNP, AWS Certified Solutions Architect, ITIL, PMP, or equivalent are desirable. • Proficient in IT project management methodologies and tools (Agile, Scrum, Waterfall). • Excellent communication, leadership, and stakeholder management skills. • Strong problem-solving, analytical, and strategic thinking capabilities. Preferred Qualifications • Familiarity with cybersecurity frameworks, data protection regulations, and risk management practices. • Hands-on experience with AI/ML tools, data analytics platforms (Power BI, Tableau), and automation technologies (UiPath, Blue Prism, etc.). • Experience in leading digital transformation initiatives and managing change in complex environments.
Job Title: Talent Acquisition Manager Company: Autobahn Corporation Location: Cochin , Kerala (with travel across branches as needed) Department: People & Culture Reports To: Head – Human Resources / CHRO Experience: 6–10 years in talent acquisition or HR, preferably in the automotive or retail sector About Autobahn Corporation Autobahn Corporation is one of Kerala’s premier automotive retail and service companies, known for its commitment to innovation, customer satisfaction, and operational excellence. With a strong footprint across the state and partnerships with leading automobile brands, we are focused on building a future-ready workforce that drives growth and quality. Position Summary We are looking for a dynamic and strategic Talent Acquisition Manager to lead end-to-end recruitment efforts across all functions and locations. This role requires a keen understanding of talent trends, employer branding, stakeholder management, and the ability to meet manpower requirements in a fast-paced, customer-driven environment. Key Responsibilities • Recruitment Strategy & Execution o Develop and implement comprehensive talent acquisition strategies aligned with business goals. o Lead and manage the full-cycle recruitment process: sourcing, screening, interviewing, offer management, and onboarding. o Work closely with department heads to forecast staffing needs and create job descriptions. • Sourcing & Employer Branding o Build strong talent pipelines through job portals, social media, campus drives, employee referrals, and recruitment agencies. o Promote the company’s employer brand through digital platforms and targeted campaigns. o Represent the company in career fairs and industry events. • Stakeholder Management o Collaborate with senior leadership and hiring managers to understand team dynamics and talent needs. o Ensure timely communication and coordination across all stakeholders during hiring processes. • Process Improvement & Compliance o Optimize recruitment workflows using ATS or HRIS systems. o Monitor key hiring metrics (time-to-fill, cost-per-hire, quality of hire). o Ensure compliance with labor laws and internal policies during recruitment activities. • Team Leadership o Guide and mentor the recruitment team (if applicable), ensuring targets and SLAs are met. o Conduct regular training for hiring managers on interviewing techniques and bias-free hiring. Key Skills & Qualifications • Bachelor's/Master’s degree in Human Resources, Business Administration, or related field. • 6+ years of progressive experience in recruitment, with at least 2 years in a managerial capacity. • Prior experience in the automobile, manufacturing, or multi-branch retail sector is highly desirable. • Proficient in using recruitment tools (Naukri, LinkedIn, ATS, etc.). • Strong interpersonal, communication, and negotiation skills. • Ability to work under pressure and manage multiple priorities. • Fluent in English and Malayalam (preferred).
Job Title: Manager / Head of IT Operations Experience: 15-20 Years Location: Cochin, Kerala Position Overview Autobahn is seeking a visionary and results-driven Head of IT Operations to lead the company's IT function, ensuring alignment with business goals through technology excellence. This role demands strategic thinking, technical depth, and the ability to innovate through modern technologies such as cloud infrastructure, AI, data science, and automation. You will be responsible for overseeing all aspects of IT infrastructure, enterprise systems, cybersecurity, and emerging technology integration. As a key member of the leadership team, you will drive the digital transformation agenda, ensuring scalable, secure, and efficient IT operations across the organization. Key Responsibilities Lead and manage the IT department, covering infrastructure, networking, enterprise systems, and emerging technologies. Develop and execute a forward-looking IT strategy that supports business goals and drives digital transformation. Oversee the design, deployment, and maintenance of scalable, secure hardware and network infrastructure, including LAN, WAN, VPN, cloud, and hybrid environments. Implement and manage enterprise software solutions, such as ERP, HRMS, CRM, and other business-critical platforms. Champion the adoption of automation, AI/ML, and data-driven decision-making across IT operations and business processes. Collaborate with cross-functional teams to identify IT needs, prioritize initiatives, and allocate resources efficiently. Ensure robust cybersecurity, data privacy, and compliance with regulatory standards (e.g., ISO, GDPR). Evaluate and implement cloud-based solutions (e.g., AWS, Azure, Google Cloud) to improve flexibility and reduce infrastructure costs. Promote a DevOps and agile culture for faster project delivery, continuous integration, and streamlined workflows. Drive initiatives in data governance, business intelligence, and advanced analytics to support strategic insights. Build and mentor a high-performing IT team; foster a culture of innovation, accountability, and continuous learning. Required Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred. 15+ years of progressive experience in IT operations and leadership roles. Proven experience managing enterprise IT environments, including infrastructure, networking, and applications. Strong understanding of cloud platforms, virtualization, and containerization technologies. Exposure to AI/ML, automation tools (RPA, workflow automation), and data science frameworks. Experience with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and HRMS platforms. Professional certifications such as CCNA/CCNP, AWS Certified Solutions Architect, ITIL, PMP, or equivalent are desirable. Proficient in IT project management methodologies and tools (Agile, Scrum, Waterfall). Excellent communication, leadership, and stakeholder management skills. Strong problem-solving, analytical, and strategic thinking capabilities. Preferred Qualifications Familiarity with cybersecurity frameworks, data protection regulations, and risk management practices. Hands-on experience with AI/ML tools, data analytics platforms (Power BI, Tableau), and automation technologies (UiPath, Blue Prism, etc.). Experience in leading digital transformation initiatives and managing change in complex environments. (ref:iimjobs.com)
The General Manager – Passenger Vehicles (PV) is responsible for leading the overall passenger vehicle business, ensuring achievement of volume, profitability, and customer satisfaction goals. The role involves strategic planning, business growth, team leadership, and alignment with Mahindra & Mahindra’s customer experience standards. Key Responsibilities Business Strategy & Performance Develop and execute the annual business plan for the PV division, including sales, marketing, and profitability targets. Track dealership KPIs: retail volume, market share, customer retention, and conversion ratios. Conduct periodic performance reviews of Sales Managers, CX Managers, and Digital Engagement teams. Manage inventory planning, pricing strategy, and incentive utilization for optimum ROI. Customer Experience & Brand Building Drive customer delight through superior Sales Satisfaction Index / Customer Satisfaction Index scores and process compliance. Ensure timely resolution of customer concerns and implementation of feedback from M&M Intello reports. Promote the dealership as a premium customer destination through digital and on-ground engagement. Manpower & Team Development Ensure 100% manpower adequacy as per M&M staffing norms. Guide and mentor Sales Managers, CX Managers, and Digital Engagement Managers for high performance. Collaborate with HR to ensure recruitment, training, and incentive programs are aligned with Mahindra standards. Build a high-performance culture through target-based reviews and coaching. Compliance & Reporting Ensure compliance with M&M operating standards , brand guidelines , and dealership HR policies. Review MIS reports on sales, stock, and manpower productivity. Maintain alignment with M&M Regional Office on business updates and best practices. Required Qualification & Experience Graduate in Engineering or Business Management; MBA preferred. Minimum 10–15 years of experience in automobile retail (PV preferred), with at least 3–5 years in a leadership role. Proven experience in managing large teams and multi-location dealership operations.
Job Title: Talent Acquisition Manager/ Head - Pan India Company: Autobahn Corporation, Kerala, Maharashtra & Goa Location: Cochin , Kerala (with travel across branches as needed) Department: People & Culture Reports To: Head – Human Resources / CHRO Experience: 10–15 years in Talent Acquisition , preferably with prior Team Lead exposure in Recruitment Consultancy About Autobahn Corporation Autobahn Corporation is one of Kerala’s premier automotive retail and service companies, known for its commitment to innovation, customer satisfaction, and operational excellence. With a strong footprint across the state and partnerships with leading automobile brands, we are focused on building a future-ready workforce that drives growth and quality. Position Summary We are looking for a dynamic and strategic Talent Acquisition Manager to lead end-to-end recruitment efforts across all functions and locations. This role requires a keen understanding of talent trends, employer branding, stakeholder management, and the ability to meet manpower requirements in a fast-paced, customer-driven environment. Key Responsibilities • Recruitment Strategy & Execution o Develop and implement comprehensive talent acquisition strategies aligned with business goals. o Lead and manage the full-cycle recruitment process: sourcing, screening, interviewing, offer management, and onboarding. o Work closely with department heads to forecast staffing needs and create job descriptions. • Sourcing & Employer Branding o Build strong talent pipelines through job portals, social media, campus drives, employee referrals, and recruitment agencies. o Promote the company’s employer brand through digital platforms and targeted campaigns. o Represent the company in career fairs and industry events. • Stakeholder Management o Collaborate with senior leadership and hiring managers to understand team dynamics and talent needs. o Ensure timely communication and coordination across all stakeholders during hiring processes. • Process Improvement & Compliance o Optimize recruitment workflows using ATS or HRIS systems. o Monitor key hiring metrics (time-to-fill, cost-per-hire, quality of hire). o Ensure compliance with labor laws and internal policies during recruitment activities. • Team Leadership o Guide and mentor the recruitment team (if applicable), ensuring targets and SLAs are met. o Conduct regular training for hiring managers on interviewing techniques and bias-free hiring. Key Skills & Qualifications • Bachelor's/Master’s degree in Human Resources, Business Administration, or related field. • 10+ years of progressive experience in recruitment, with at least 8 years in a managerial capacity. • Prior experience in the automobile, manufacturing, or multi-branch retail sector is highly desirable. • Proficient in using recruitment tools (Naukri, LinkedIn, ATS, etc.). • Strong interpersonal, communication, and negotiation skills. • Ability to work under pressure and manage multiple priorities. • Fluent in English and Malayalam (preferred).
Job Title: Talent Acquisition Manager/ Head - Pan India Company: Autobahn Corporation, Kerala, Maharashtra & Goa Location: Cochin , Kerala (with travel across branches as needed) Department: People & Culture Reports To: Head Human Resources / CHRO Experience: 1015 years in Talent Acquisition , preferably with prior Team Lead exposure in Recruitment Consultancy About Autobahn Corporation Autobahn Corporation is one of Kerala's premier automotive retail and service companies, known for its commitment to innovation, customer satisfaction, and operational excellence. With a strong footprint across the state and partnerships with leading automobile brands, we are focused on building a future-ready workforce that drives growth and quality. Position Summary We are looking for a dynamic and strategic Talent Acquisition Manager to lead end-to-end recruitment efforts across all functions and locations. This role requires a keen understanding of talent trends, employer branding, stakeholder management, and the ability to meet manpower requirements in a fast-paced, customer-driven environment. Key Responsibilities Recruitment Strategy & Execution o Develop and implement comprehensive talent acquisition strategies aligned with business goals. o Lead and manage the full-cycle recruitment process: sourcing, screening, interviewing, offer management, and onboarding. o Work closely with department heads to forecast staffing needs and create job descriptions. Sourcing & Employer Branding o Build strong talent pipelines through job portals, social media, campus drives, employee referrals, and recruitment agencies. o Promote the company's employer brand through digital platforms and targeted campaigns. o Represent the company in career fairs and industry events. Stakeholder Management o Collaborate with senior leadership and hiring managers to understand team dynamics and talent needs. o Ensure timely communication and coordination across all stakeholders during hiring processes. Process Improvement & Compliance o Optimize recruitment workflows using ATS or HRIS systems. o Monitor key hiring metrics (time-to-fill, cost-per-hire, quality of hire). o Ensure compliance with labor laws and internal policies during recruitment activities. Team Leadership o Guide and mentor the recruitment team (if applicable), ensuring targets and SLAs are met. o Conduct regular training for hiring managers on interviewing techniques and bias-free hiring. Key Skills & Qualifications Bachelor's/Master's degree in Human Resources, Business Administration, or related field. 10+ years of progressive experience in recruitment, with at least 8 years in a managerial capacity. Prior experience in the automobile, manufacturing, or multi-branch retail sector is highly desirable. Proficient in using recruitment tools (Naukri, LinkedIn, ATS, etc.). Strong interpersonal, communication, and negotiation skills. Ability to work under pressure and manage multiple priorities. Fluent in English and Malayalam (preferred).
Job Title: Call Centre Manager Exp.: 10-12 Years Location: Cochin, Kerala Department: Customer Relationship Management (CRM) / Call Centre Reports To: Business Head Company: Autobahn Group – Mahindra Passenger Car Dealership About Autobahn Group Autobahn Group is one of Kerala’s leading automotive business houses, representing multiple premium brands across the state. Known for its commitment to customer delight, innovation, and operational excellence, Autobahn has established a strong presence in both commercial and passenger vehicle segments. Our Mahindra Passenger Car Dealership in Cochin is focused on delivering a seamless and memorable customer experience across sales and service touchpoints. Position Overview The Call Centre Manager will lead and manage the centralized call centre operations for the Mahindra Passenger Car division. The role is responsible for overseeing inbound and outbound call functions, ensuring customer satisfaction, lead conversion, service appointment efficiency, and team performance. The position demands strong leadership, customer service orientation, process discipline, and the ability to drive continuous improvement in customer communication standards. Key Responsibilities 1. Team Leadership & Operations Management Manage the day-to-day operations of the Call Centre, including inbound inquiries, outbound follow-ups, lead management, feedback calls, and appointment scheduling. Supervise, train, and motivate a team of Call Centre Executives to achieve daily, weekly, and monthly performance targets. Develop rosters, monitor call handling times, and ensure adherence to call quality and service standards. Conduct regular team reviews and coaching sessions to enhance customer interaction quality. 2. Customer Experience & Relationship Management Ensure prompt and professional handling of customer inquiries, complaints, and follow-ups related to sales, service, and after-sales support. Monitor customer satisfaction levels and implement initiatives to improve customer retention and Net Promoter Scores (NPS). Collaborate with Sales, Service, and CRM teams to ensure consistent and accurate communication across all touchpoints. Ensure all customer feedback and escalations are tracked, analyzed, and resolved within defined timelines. 3. Lead Management & Business Support Oversee lead management processes through DMS/CRM systems (e.g., Mahindra DMS, AutoDAP, or other relevant platforms). Ensure timely follow-up and closure of leads generated from multiple sources (walk-ins, website, campaigns, digital, and telephony). Generate periodic reports on lead conversion, lost sales analysis, and call centre efficiency metrics. Support marketing campaigns and customer outreach activities by deploying the call centre team effectively. 4. Process & Quality Control Define standard call scripts, escalation matrices, and call quality monitoring systems. Implement process improvements to enhance call handling efficiency and customer communication. Maintain compliance with brand guidelines and data protection norms as mandated by Mahindra & Mahindra. Track and report operational KPIs such as Average Handling Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSAT), and Lead Conversion Ratio. 5. Coordination & Reporting Liaise with dealership management and Mahindra regional teams for call centre audits, feedback programs, and performance reviews. Prepare and present weekly/monthly MIS reports on customer calls, complaints, and conversion metrics to management. Coordinate with IT/CRM support for system functionality, data accuracy, and software updates. Key Skills & Competencies: Excellent communication and interpersonal skills (Malayalam, English, Hindi preferred). Strong leadership and team management capabilities. Analytical mindset with proficiency in MS Excel, CRM systems, and call centre analytics tools. Customer-centric approach with the ability to handle escalations tactfully. Result-oriented with strong follow-up and organizational skills. Educational Qualification & Experience: Graduate / Post-Graduate in any discipline. 10–12 years of experience in a call centre or CRM operations, preferably in the automotive retail or service industry. Prior experience in a dealership environment or customer relationship management setup will be an added advantage.
Job Title: Trainer / Training Manager Exp.: 8-10 Years Location: Cochin, Kerala Reports To: Head – Talent & Department About the Role: The Trainer / Training Manager will be responsible for designing, conducting, and evaluating training programs for all dealership functions — Sales, Service, Parts, and Customer Relations. The role aims to enhance employee capabilities, ensure adherence to brand and process standards, and drive performance improvement across branches. Key Responsibilities: 1. Training Design & Delivery Conduct training needs analysis across departments in coordination with HODs. Develop training modules for Sales, Service, CRM, and Parts teams , focusing on both technical and behavioral skills . Deliver regular training sessions on product knowledge, customer experience, process compliance , and brand standards . Coordinate OEM/Manufacturer training schedules and ensure attendance and feedback tracking. 2. Skill Development & Performance Enhancement Identify skill gaps and create targeted development plans for front-end and back-end employees. Conduct onboarding and induction programs for new joiners. Support improvement in key performance metrics — CSI (Customer Satisfaction Index), SSI (Sales Satisfaction Index), productivity, and retention. 3. Evaluation & Reporting Evaluate training effectiveness through assessments, feedback, and performance tracking. Maintain training MIS, attendance, and impact analysis reports. Share monthly training dashboards with management and recommend improvement actions. 4. Stakeholder & OEM Coordination Liaise with OEM training teams (e.g., Mahindra, Volvo, etc.) to ensure dealership training requirements are fulfilled. Work closely with department heads to align training interventions with business priorities. Ensure all training activities comply with manufacturer standards and audit requirements. 5. Continuous Improvement & Culture Building Promote a continuous learning culture through engagement initiatives, learning drives, and skill competitions. Stay updated on the latest trends in automotive training and digital learning tools. Qualifications & Experience: Graduate / Postgraduate in HR, Business Management, or Automotive Technology. Minimum 5–7 years of experience in automotive dealership training (Sales/Service/Customer Relations). Certification from OEMs (preferred – Mahindra, Tata, Maruti, Toyota, etc.) will be an added advantage. Strong presentation, communication, and interpersonal skills. Proficiency in MS Office, digital training tools, and report preparation. Malayalam and English fluency essential; Hindi preferred. Key Competencies: Strong facilitation and communication skills Analytical approach to training effectiveness Passion for people development Team coordination and stakeholder management Adaptability and result orientation
Company: Autobahn Mahindra Location: Ernakulam and Kottayam Role Overview: We are looking for dynamic and customer-focused Sales Consultants to join our Mahindra Dealership team. The ideal candidate will deliver an exceptional customer experience, achieve sales targets, and represent the Mahindra brand with pride and professionalism. Key Responsibilities: Greet and assist all customers promptly with professionalism and courtesy. Understand customer needs, demonstrate Mahindra vehicles, and offer suitable models. Promote and sell accessories, insurance, and finance products to enhance customer value. Deliver vehicles in a memorable and customer-centric manner. Build and maintain long-term relationships with customers to drive repeat and referral business. Contact previous customers for renewals, upgrades, and new product launches. Stay updated on Mahindra products, competitor offerings, and market trends. Ensure all paperwork, reporting, and customer records are completed on time and accurately. Qualification & Skills: Minimum Qualification: Graduate (Preference for candidates with Auto Sales Experience). Excellent communication, negotiation, and customer-handling skills. Passion for automobiles. Proficiency in using digital tools and mobile applications. Valid Two / Four Wheeler Driving License is mandatory. What We Offer: Attractive Salary + Incentives based on performance. Training & Career Growth opportunities with Mahindra. Uniforms and benefits as per Mahindra standards. A positive and customer-first work environment. Join the Movement. 📩 Apply Now: people@autobahnmahindra.com 📞 Contact: +91 8086076881
Job Title:Trainer / Training Manager Exp.: 8-10 Years Location: Cochin, Kerala Reports To: Head Talent & Department About the Role: The Trainer / Training Manager will be responsible for designing, conducting, and evaluating training programs for all dealership functions Sales, Service, Parts, and Customer Relations. The role aims to enhance employee capabilities, ensure adherence to brand and process standards, and drive performance improvement across branches. Key Responsibilities: 1. Training Design & Delivery Conduct training needs analysis across departments in coordination with HODs. Develop training modules for Sales, Service, CRM, and Parts teams , focusing on both technical and behavioral skills . Deliver regular training sessions on product knowledge, customer experience, process compliance , and brand standards . Coordinate OEM/Manufacturer training schedules and ensure attendance and feedback tracking. 2. Skill Development & Performance Enhancement Identify skill gaps and create targeted development plans for front-end and back-end employees. Conduct onboarding and induction programs for new joiners. Support improvement in key performance metrics CSI (Customer Satisfaction Index), SSI (Sales Satisfaction Index), productivity, and retention. 3. Evaluation & Reporting Evaluate training effectiveness through assessments, feedback, and performance tracking. Maintain training MIS, attendance, and impact analysis reports. Share monthly training dashboards with management and recommend improvement actions. 4. Stakeholder & OEM Coordination Liaise with OEM training teams (e.g., Mahindra, Volvo, etc.) to ensure dealership training requirements are fulfilled. Work closely with department heads to align training interventions with business priorities. Ensure all training activities comply with manufacturer standards and audit requirements. 5. Continuous Improvement & Culture Building Promote a continuous learning culture through engagement initiatives, learning drives, and skill competitions. Stay updated on the latest trends in automotive training and digital learning tools. Qualifications & Experience: Graduate / Postgraduate in HR, Business Management, or Automotive Technology. Minimum 57 years of experience in automotive dealership training (Sales/Service/Customer Relations). Certification from OEMs (preferred Mahindra, Tata, Maruti, Toyota, etc.) will be an added advantage. Strong presentation, communication, and interpersonal skills. Proficiency in MS Office, digital training tools, and report preparation. Malayalam and English fluency essential; Hindi preferred. Key Competencies: Strong facilitation and communication skills Analytical approach to training effectiveness Passion for people development Team coordination and stakeholder management Adaptability and result orientation
Job Title: Call Centre Executive (Male) Department: Customer Experience / Call Centre Location: [Specify – e.g., Kochi / Regional Office] Reports To: Call Centre Manager / Customer Experience Lead Experience Required: Minimum 1 year in Call Centre or Customer Support Operations About the Role The Call Centre Executive (Male) will be responsible for managing inbound and outbound customer interactions across the Group’s Automotive and FMCG divisions. The role requires strong communication, customer service, and coordination skills to ensure an exceptional customer experience and smooth operational support between business teams and clients. Key Responsibilities Handle inbound and outbound calls for both Automotive and FMCG verticals, including customer queries, product/service information, and feedback collection. Conduct service reminders, lead follow-ups, and post-service/customer satisfaction calls. Manage daily call logs and data entries accurately in CRM or internal systems. Coordinate with respective departments (Sales, Service, Delivery, CRM, Logistics, etc.) to ensure timely updates and issue resolution. Support campaigns, promotions, and customer communication drives initiated by management. Maintain daily and weekly reports on call performance, follow-ups, and closures. Escalate customer concerns appropriately to ensure swift and professional resolution. Ensure compliance with company communication standards and customer service protocols. Key Skills & Competencies Excellent verbal communication skills in Malayalam, English, and Hindi. Strong customer engagement and problem-solving ability. Proficiency in MS Office, CRM tools, or call management software. Ability to handle volume-based targets with quality and professionalism. Good coordination and teamwork skills. Qualifications Graduate / Diploma in any discipline. Minimum 1 year of experience in call centre, telecalling, or customer service roles — preferably in Automotive, FMCG, or Retail sectors.
Job Title: Call Centre Executive (Male) Department: Customer Experience / Call Centre Location: [Specify e.g., Kochi / Regional Office] Reports To: Call Centre Manager / Customer Experience Lead Experience Required: Minimum 1 year in Call Centre or Customer Support Operations About the Role The Call Centre Executive (Male) will be responsible for managing inbound and outbound customer interactions across the Group's Automotive and FMCG divisions. The role requires strong communication, customer service, and coordination skills to ensure an exceptional customer experience and smooth operational support between business teams and clients. Key Responsibilities Handle inbound and outbound calls for both Automotive and FMCG verticals, including customer queries, product/service information, and feedback collection. Conduct service reminders, lead follow-ups, and post-service/customer satisfaction calls. Manage daily call logs and data entries accurately in CRM or internal systems. Coordinate with respective departments (Sales, Service, Delivery, CRM, Logistics, etc.) to ensure timely updates and issue resolution. Support campaigns, promotions, and customer communication drives initiated by management. Maintain daily and weekly reports on call performance, follow-ups, and closures. Escalate customer concerns appropriately to ensure swift and professional resolution. Ensure compliance with company communication standards and customer service protocols. Key Skills & Competencies Excellent verbal communication skills in Malayalam, English, and Hindi. Strong customer engagement and problem-solving ability. Proficiency in MS Office, CRM tools, or call management software. Ability to handle volume-based targets with quality and professionalism. Good coordination and teamwork skills. Qualifications Graduate / Diploma in any discipline. Minimum 1 year of experience in call centre, telecalling, or customer service roles preferably in Automotive, FMCG, or Retail sectors.
Job Title: Sales Consultant – Autobahn Mahindra Locations: Ernakulam, Kottayam & Idukki Department: Sales Job Overview: We are looking for energetic, customer-focused Sales Consultants (freshers or experienced) to join Autobahn Mahindra. The role involves assisting customers in selecting the right Mahindra vehicle, ensuring a great showroom experience, and achieving monthly sales targets. Key Responsibilities: Welcome customers and understand their vehicle requirements. Explain Mahindra vehicle features, variants, and pricing in a clear manner. Conduct test drives and ensure excellent customer engagement. Follow up with potential buyers to convert leads into sales. Coordinate with Finance, Insurance, and CRM teams for smooth delivery. Achieve monthly sales targets assigned by the dealership. Maintain vehicle display standards in the showroom. Keep updated with product knowledge and competitor models. Qualifications: Freshers or experienced candidates can apply. Minimum: Plus Two / Diploma / Degree. Good communication and interpersonal skills. Interest in automobiles and customer service. Two-wheeler license preferred. What We Offer: Attractive salary with incentives. Training and development from Mahindra & Autobahn. Growth opportunities within the dealership.