Call Center Executive

Job Title:

Department:

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About the Role

Call Centre Executive (Male)

Key Responsibilities

• Handle

  inbound and outbound calls

  for both Automotive and FMCG verticals, including customer queries, product/service information, and feedback collection.
• Conduct

  service reminders, lead follow-ups, and post-service/customer satisfaction calls.

• Manage

  daily call logs and data entries

  accurately in CRM or internal systems.
• Coordinate with respective departments (Sales, Service, Delivery, CRM, Logistics, etc.) to ensure

  timely updates and issue resolution.

• Support

  campaigns, promotions, and customer communication drives

  initiated by management.
• Maintain

  daily and weekly reports

  on call performance, follow-ups, and closures.
• Escalate customer concerns appropriately to ensure swift and professional resolution.
• Ensure compliance with company communication standards and customer service protocols.

Key Skills & Competencies

• Excellent

  verbal communication skills

  in Malayalam, English, and Hindi.
• Strong

  customer engagement and problem-solving

  ability.
• Proficiency in

  MS Office, CRM tools, or call management software.

• Ability to

  handle volume-based targets

  with quality and professionalism.
• Good coordination and teamwork skills.

Qualifications

• Graduate / Diploma in any discipline.
• Minimum

  1 year of experience

  in call centre, telecalling, or customer service roles preferably in

  Automotive, FMCG, or Retail sectors.