Coaching and Development: Conducting regular one-on-one coaching sessions with call center agents to identify areas for improvement and create personalized development plans. Performance Monitoring: Tracking key performance indicators (KPIs) such as Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT) scores to assess agent performance and identify trends. Feedback and Support: Providing constructive feedback to agents, offering examples of best practices, and brainstorming ways to improve specific behaviors and processes. Training: Developing and delivering training programs for new hires and existing agents to enhance their skills and knowledge. Collaboration: Collaborating with call center management and other departments to identify training needs and implement strategies to improve customer service. Process Improvement: Identifying areas for process improvement within the call center to enhance efficiency and effectiveness. Reporting: Preparing reports on team performance and customer service metrics to track progress and identify areas for further development. Handling Escalations: Assisting agents in handling escalated customer issues with professionalism and diplomacy. Skills Required: Strong Communication Skills: Excellent verbal and written communication skills are essential for effective coaching and feedback delivery. Active Listening: The ability to actively listen to agents' concerns and understand their challenges is crucial for providing relevant and effective coaching. Problem-Solving Skills: The ability to identify and resolve issues that agents may be facing in their daily work. Leadership Skills: The ability to motivate and guide agents to achieve their full potential. Call Center Knowledge: A strong understanding of call center operations, customer service principles, and sales techniques. Proficiency in Call Center Software: Familiarity with call center software and systems is important for monitoring performance and analyzing data. Job Types: Full-time, Permanent Pay: From ₹16,000.00 per month Benefits: Health insurance Provident Fund Schedule: Morning shift Rotational shift Language: Hindi (Preferred) Work Location: In person
Coaching and Development: Conducting regular one-on-one coaching sessions with call center agents to identify areas for improvement and create personalized development plans. Performance Monitoring: Tracking key performance indicators (KPIs) such as Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT) scores to assess agent performance and identify trends. Feedback and Support: Providing constructive feedback to agents, offering examples of best practices, and brainstorming ways to improve specific behaviors and processes. Training: Developing and delivering training programs for new hires and existing agents to enhance their skills and knowledge. Collaboration: Collaborating with call center management and other departments to identify training needs and implement strategies to improve customer service. Process Improvement: Identifying areas for process improvement within the call center to enhance efficiency and effectiveness. Reporting: Preparing reports on team performance and customer service metrics to track progress and identify areas for further development. Handling Escalations: Assisting agents in handling escalated customer issues with professionalism and diplomacy. Skills Required: Strong Communication Skills: Excellent verbal and written communication skills are essential for effective coaching and feedback delivery. Active Listening: The ability to actively listen to agents' concerns and understand their challenges is crucial for providing relevant and effective coaching. Problem-Solving Skills: The ability to identify and resolve issues that agents may be facing in their daily work. Leadership Skills: The ability to motivate and guide agents to achieve their full potential. Call Center Knowledge: A strong understanding of call center operations, customer service principles, and sales techniques. Proficiency in Call Center Software: Familiarity with call center software and systems is important for monitoring performance and analyzing data. Job Types: Full-time, Permanent Pay: From ₹16,000.00 per month Benefits: Health insurance Provident Fund Schedule: Morning shift Rotational shift Language: Hindi (Preferred) Work Location: In person
Key Responsibilities: Performance Monitoring: Tracking key performance indicators (KPIs) such as Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT) scores to assess agent performance and identify trends. Feedback and Support: Providing constructive feedback to agents, offering examples of best practices, and brainstorming ways to improve specific behaviors and processes. Training: Developing and delivering training programs for new hires and existing agents to enhance their skills and knowledge. Collaboration: Collaborating with call center management and other departments to identify training needs and implement strategies to improve customer service. Process Improvement: Identifying areas for process improvement within the call center to enhance efficiency and effectiveness. Reporting: Preparing reports on team performance and customer service metrics to track progress and identify areas for further development. Handling Escalations: Assisting agents in handling escalated customer issues with professionalism and diplomacy. Skills Required: Strong Communication Skills: Excellent verbal and written communication skills are essential for effective coaching and feedback delivery. Active Listening:The ability to actively listen to agents' concerns and understand their challenges is crucial for providing relevant and effective coaching. Problem-Solving Skills:The ability to identify and resolve issues that agents may be facing in their daily work. Leadership Skills:The ability to motivate and guide agents to achieve their full potential. Call Center Knowledge:A strong understanding of call center operations, customer service principles, and sales techniques. Proficiency in Call Center Software:Familiarity with call center software and systems is important for monitoring performance and analyzing data. Designation: Team Coach Role: Team Leader Industry Type: Emergency Medical Services Job Types: Full-time, Permanent Pay: Up to ₹20,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person Speak with the employer +91 7738007108
Key Responsibilities Call Monitoring: Listen to live or recorded calls to assess how agents handle customer interactions. Performance Evaluation: Score agents based on specific metrics, such as communication skills, product knowledge, adherence to scripts, and professionalism. Compliance Checks: Ensure that customer service interactions comply with legal, regulatory, and internal company policies. Feedback and Coaching: Provide constructive and actionable feedback to agents to help them improve performance and address identified weaknesses. Reporting and Analysis: Document audit findings, identify trends, and prepare detailed reports for management to highlight strengths and areas for improvement. Process Improvement: Collaborate with other teams to suggest process improvements that can enhance the overall quality of customer interactions. Essential Skills and Qualifications Strong Attention to Detail: Crucial for accurately evaluating calls and identifying subtle issues. Communication Skills: Necessary for providing clear and constructive feedback to agents and communicating findings to management. Customer Service Experience: Familiarity with customer service environments and best practices is highly beneficial. Analytical Skills: Ability to analyze call data, identify trends, and translate findings into actionable insights. Quality Assurance Knowledge: Experience in quality analysis and call auditing. Computer Proficiency: Skills in using CRM systems and other tools for recording and analyzing calls. Proficient in using MS Excel. Role: Quality Assurance - Other Industry Type: Emergency Medical Services Department: Quality Employment Type: Full Time, Permanent Education UG: Any Graduate Job Types: Full-time, Permanent Pay: Up to ₹16,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person
Key Responsibilities: Cooking: Preparing and serving meals for residents or guests, including meal planning, grocery shopping, and cooking a variety of dishes. Housekeeping: Maintaining the cleanliness of the property, including cleaning rooms, bathrooms, and kitchen areas; doing laundry; and possibly managing general maintenance tasks. Guest Services : Checking in and out guests, managing their needs, and ensuring their comfort and safety. Administrative Tasks: May include managing guest reservations, handling payments, and maintaining records. Skills and Qualifications: Proficiency in cooking various cuisines (vegetarian and non-vegetarian). Good communication and interpersonal skills. Physical fitness for cleaning and maintenance tasks. Basic knowledge of housekeeping and cleaning procedures. Ability to manage time and prioritize tasks. Honesty and a strong work ethic. Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Work Location: Patna Guest House Job Types: Full-time, Permanent Pay: From ₹14,000.00 per month Benefits: Food provided Health insurance Provident Fund Work Location: In person
Key Responsibilities Team Management: Lead, motivate, and supervise a team of call center representatives. Performance Monitoring: Monitor daily operations, track key performance indicators (KPIs), and provide constructive feedback and coaching to agents. Customer Service: Handle escalated customer issues and complaints, working to resolve them efficiently. Training & Development: Develop and implement training programs to enhance agent skills and support professional growth. Reporting & Analysis: Analyze call center data to identify trends, prepare performance reports, and provide insights for improvement. Process Improvement: Implement strategies and process improvements to enhance call center efficiency and customer satisfaction. Resource Management: Manage team schedules, attendance, and workload distribution to ensure optimal resource allocation. Collaboration: Coordinate with other departments to resolve complex issues and improve overall customer experience. Required Skills & Qualifications Leadership Skills: Ability to lead, motivate, and mentor a team effectively. Communication Skills: Strong verbal and written communication skills to provide feedback, handle escalations, and collaborate with others. Technical Proficiency: Knowledge of call center technology, software, and data analysis tools. Problem-Solving: Excellent negotiation and problem-solving skills to handle complex customer issues and operational challenges. Customer Focus: A strong orientation towards customer service and a commitment to achieving high customer satisfaction. Organizational Skills: Strong organizational abilities and attention to detail to manage tasks and resources effectively. Experience: Typically requires previous experience in a call center environment. Role: Team Leader Job Types: Full-time, Permanent Pay: Up to ₹20,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person Speak with the employer +91 9031616926