Call Center Executive

Zenplus

0 - 3 years

1 Lacs

patna

Posted:2 days ago| Platform:

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Skills Required

emergency response typing health calling process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Receive Calls:
Answer emergency (102) calls from the public and healthcare providers, quickly assessing urgency.
Dispatch & Coordinate:
Determine the appropriate response (ambulance, other services) and dispatch resources, communicating with crews en route.
Information Management:
Accurately log patient details, location, symptoms, and actions taken in the dispatch system.
Calm & Reassure:
Maintain a calm demeanor to reassure callers and patients in high-stress situations.
Documentation:
Maintain detailed, accurate records of all interactions and actions.

Essential Skills & Qualities

Communication:
Excellent verbal skills, clear speaking voice, active listening.
Calm Under Pressure:
Ability to stay composed and think clearly in emergencies.
Problem-Solving:
Quick decision-making, good geographical knowledge.
IT Skills:
Competent with computer systems and keyboarding.
Empathy:
Sensitivity and tact to handle distressed callers.
Teamwork:
Ability to work collaboratively with other emergency services.

Requirements

Strong customer service focus.
Class 12th pass outs
Good Typing speed in English
Experience in call centers or healthcare is a plus.

Job Types: Full-time, Permanent, Fresher

Benefits:

Health insurance
Provident Fund

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