Outbound calls: Making calls to potential customers to introduce and promote personal loan products. Inbound calls: Responding to inquiries from potential and existing customers regarding loan products, eligibility, interest rates, and application procedures. Customer needs analysis: Understanding customers' financial situations and recommending suitable loan options based on their requirements. Loan application assistance: Guiding customers through the loan application process and ensuring all necessary documentation is completed. Sales and target achievement: Converting leads into successful loan applications and achieving individual and team sales targets.