Training Manager

Job Title: Trainer / Training Manager

Exp.: 8-10 Years

Location:

Reports To:

About the Role:

Trainer / Training Manager

Key Responsibilities:

1. Training Design & Delivery

• Conduct training needs analysis across departments in coordination with HODs.
• Develop training modules for 

  Sales, Service, CRM, and Parts teams

  , focusing on both 

  technical and behavioral skills

  .
• Deliver regular training sessions on 

  product knowledge, customer experience, process compliance

  , and 

  brand standards

  .
• Coordinate OEM/Manufacturer training schedules and ensure attendance and feedback tracking.

2. Skill Development & Performance Enhancement

• Identify skill gaps and create targeted development plans for front-end and back-end employees.
• Conduct onboarding and induction programs for new joiners.
• Support improvement in key performance metrics — CSI (Customer Satisfaction Index), SSI (Sales Satisfaction Index), productivity, and retention.

3. Evaluation & Reporting

• Evaluate training effectiveness through assessments, feedback, and performance tracking.
• Maintain training MIS, attendance, and impact analysis reports.
• Share monthly training dashboards with management and recommend improvement actions.

4. Stakeholder & OEM Coordination

• Liaise with OEM training teams (e.g., Mahindra, Volvo, etc.) to ensure dealership training requirements are fulfilled.
• Work closely with department heads to align training interventions with business priorities.
• Ensure all training activities comply with manufacturer standards and audit requirements.

5. Continuous Improvement & Culture Building

• Promote a continuous learning culture through engagement initiatives, learning drives, and skill competitions.
• Stay updated on the latest trends in automotive training and digital learning tools.

Qualifications & Experience:

• Graduate / Postgraduate in HR, Business Management, or Automotive Technology.
• Minimum 

  5–7 years

   of experience in 

  automotive dealership training

   (Sales/Service/Customer Relations).
• Certification from OEMs (preferred – Mahindra, Tata, Maruti, Toyota, etc.) will be an added advantage.
• Strong presentation, communication, and interpersonal skills.
• Proficiency in MS Office, digital training tools, and report preparation.
• Malayalam and English fluency essential; Hindi preferred.

Key Competencies:

• Strong facilitation and communication skills
• Analytical approach to training effectiveness
• Passion for people development
• Team coordination and stakeholder management
• Adaptability and result orientation