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Autobahn Corporation
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Call Center Executive

Call Center Executive

Autobahn Corporation

1 years

0 Lacs

kochi kerala india

Posted:19 hours ago| Platform:

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Skills Required

reports support communication service coordination data crm logistics swift compliance engagement management teamwork

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Call Centre Executive (Male)

Department:

Location:

Reports To:

Experience Required:

About the Role

Call Centre Executive (Male)

Key Responsibilities

Handle
inbound and outbound calls
for both Automotive and FMCG verticals, including customer queries, product/service information, and feedback collection.
Conduct
service reminders, lead follow-ups, and post-service/customer satisfaction calls.
Manage
daily call logs and data entries
accurately in CRM or internal systems.
Coordinate with respective departments (Sales, Service, Delivery, CRM, Logistics, etc.) to ensure
timely updates and issue resolution.
Support
campaigns, promotions, and customer communication drives
initiated by management.
Maintain
daily and weekly reports
on call performance, follow-ups, and closures.
Escalate customer concerns appropriately to ensure swift and professional resolution.
Ensure compliance with company communication standards and customer service protocols.

Key Skills & Competencies

Excellent
verbal communication skills
in Malayalam, English, and Hindi.
Strong
customer engagement and problem-solving
ability.
Proficiency in
MS Office, CRM tools, or call management software.
Ability to
handle volume-based targets
with quality and professionalism.
Good coordination and teamwork skills.

Qualifications

Graduate / Diploma in any discipline.
Minimum
1 year of experience
in call centre, telecalling, or customer service roles — preferably in
Automotive, FMCG, or Retail sectors.

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