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Job Summary The Head – Global IT Infrastructure Operations is a pivotal leadership role responsible for the global oversight, transformation, and resilience of Sun Pharma’s IT infrastructure. The role spans data centers, cloud, network, servers, endpoints, and tool ecosystems, delivering business continuity, compliance, and scalability across all geographies. Reporting directly to the Global Head – Infrastructure & Service Assurance, this role drives excellence in infrastructure strategy, execution, and operations while fostering innovation, cost-efficiency, and global standardization. Areas Of Responsibility Operational Excellence: Ensure the highest levels of operational excellence in managing Sun Pharma's global IT infrastructure. Oversee the performance, reliability, and security of data centers, networks, servers, and cloud infrastructure. Implement best practices and continuous improvement initiatives to enhance infrastructure performance and efficiency Team Management: Lead and mentor a diverse team of IT professionals, including Data Center Operations Managers, Network Engineers, and Cloud Infrastructure Specialists. Set clear performance expectations, provide ongoing feedback, and foster a collaborative and innovative team environment. Identify and develop talent within the team to meet current and future business needs Infrastructure Management: Oversee the management of global data center operations, ensuring high availability, reliability, and security of IT systems. Manage network and server infrastructure to support business operations and growth. Lead the deployment and management of cloud infrastructure, ensuring seamless integration with existing systems and processes Compliance and Security: Ensure compliance with industry regulations and standards for IT infrastructure. Stay up-to-date with regulatory changes, conduct regular audits and assessments, and implement corrective actions as needed. Develop and maintain documentation to support compliance and audit processes, ensuring the organization is always prepared for regulatory inspections. Implement robust security measures to protect IT infrastructure from threats and vulnerabilities Performance Monitoring and Reporting: Define and monitor key performance indicators (KPIs) for the IT infrastructure team. Establish a culture of accountability and continuous improvement. Regularly report on IT infrastructure performance to the CIO and other leadership, providing insights into the effectiveness of IT initiatives and their impact on business operations. Track the adoption and impact of infrastructure initiatives, leveraging insights to drive operational improvements and inform strategic decision-making Disaster Recovery and Business Continuity : Develop and maintain comprehensive disaster recovery and business continuity plans for IT infrastructure. Ensure that all critical systems and data are backed up and can be restored quickly in the event of a disruption. Conduct regular tests and drills to ensure preparedness Innovation and Technology Adoption : Stay abreast of emerging technologies and industry trends. Evaluate and recommend new technologies and solutions (in partnership with ITBP, PMO and Digital CoE teams) that can enhance IT infrastructure and support business objectives. Lead pilot projects and proof-of-concept initiatives to test and validate new technologies Key Responsibilities Global Infrastructure Strategy & Execution Lead the execution of a globally aligned IT infrastructure roadmap. Deliver standardized, secure, and scalable services across all regions. Operations Excellence Ensure optimal performance of networks, data centers, cloud, and end-user services. Define and monitor global SLAs and KPIs with regular executive reviews. Team Leadership Build and lead a distributed team, including 1st and 2nd line leaders. Close all critical leadership roles by November 2025 as part of the IT reorg. Infrastructure Tools & Automation Oversee ITSM, monitoring, HAM/SAM, patching, endpoint tools, and CxO dashboards. Champion automation and real-time observability. Compliance & Risk Ensure adherence to GxP, SOX, and regional data compliance. Coordinate audits, policy implementation, and cyber hygiene practices. Disaster Recovery & Business Continuity Lead global DR/BCP planning, testing, and recovery optimization. Improve RTO/RPO benchmarks for critical systems. Partner Governance Drive managed services model restructuring (e.g., TCS) post-IT reorg. Govern delivery, performance, and transformation agendas with vendors. Innovation & Digital Enablement Evaluate and pilot emerging technologies to improve infra capabilities. Collaborate with Digital CoE and PMO to scale innovations globally. Stakeholder Engagement Partner with global business, ITBPs, and regional CIOs to align infra with enterprise priorities. Communicate progress to the board, auditors, and external regulatory stakeholders. Specialized Knowledge Requirements ITIL, hybrid cloud, and infrastructure automation expertise. Deep understanding of global infra security, DR/BCP, and multi-region operations. Strong track record in infra strategy execution, consolidation, and transformation. Internal Stakeholders & Nature of Interaction Global CIO: Strategic alignment, governance, investment planning. ITBPs, Digital CoE, PMO: Innovation, delivery tracking, demand management. Regional IT Heads: Operational delivery, compliance, issue resolution. External Stakeholders & Nature of Interaction MSPs (e.g., TCS): Governance, contract management, delivery assurance. OEMs & Tech Vendors: Solution architecture, roadmap alignment. Regulatory Bodies/Auditors: Compliance readiness, audits, documentation. Nature of Communication Executive-level reporting, board presentations, partner negotiations, audit interfacing, global stakeholder collaboration. Communication spans strategic, tactical, and operational levels, both verbal and written. Role Played in Negotiations Lead negotiator or key influencer in vendor and MSP contract structuring, SLA redefinition, global transformation engagements. Co-leads commercial discussions and operational KPIs with Procurement and Legal support. Key Decision-Making Expected Technology/platform selection for infrastructure. Partner selection, contract terms, and performance measures. Org structure, team composition, and location strategy. Investment planning and risk mitigation for infra transformation. Key Lookouts Driving standardization across diverse and geographically distributed infrastructure environments. Managing legacy-tech co-existence while enabling transformation. Ensuring regulatory compliance across countries with differing standards. Balancing agility, cost, and risk in global infrastructure initiatives. Building and retaining skilled talent in a competitive IT market. Extent and Nature of Innovation Required for the Role High degree of innovation needed in tool selection, observability automation, and global infrastructure standardization. Leading POCs for cutting-edge infrastructure technologies. Driving cultural change toward a proactive, insight-led operations model. Bringing cross-industry practices into Pharma IT infrastructure to enable business scalability. Travel Estimate 30% Job Scope Internal Stakeholders and Nature of Interaction Global CIO: Strategic alignment, investment prioritization, executive reporting. IT Business Partners (ITBPs): Requirement gathering, demand management, business-aligned infra planning. Digital CoE & PMO: Innovation initiatives, POC planning, governance tracking. Regional IT Heads: Operational execution, escalation management, compliance enablement. External Stakeholders and Nature of Interaction Managed Services Providers (e.g., TCS): Contract execution, performance governance, transformation planning. OEMs and Tech Partners: Technology adoption, joint solutioning, roadmap planning. Regulatory Bodies/Auditors: Audit readiness, compliance assurance, documentation. External Interaction % Estimated 30% of total role effort involves direct interaction with external partners, vendors, and auditors. Geographical Scope: Global Financial Accountability (cost/revenue with exclusive authority) IT budget with planning & execution and cost reduction accountability Job Requirements Educational Qualification Masters in Information Systems, Engineering, or related field Specific Certification Relevant certifications in IT infrastructure management, such as ITIL, Cisco, or cloud certifications (AWS, Azure, etc.) Skills IT infrastructure management, Data center operations, Network and server management, Cloud infrastructure, Process improvement. Specialized Knowledge Requirements In-depth knowledge of global infrastructure operations, ITIL-based service management, and hybrid cloud ecosystems. Expertise in global data center consolidation, cross-border compliance, identity and access management, and DR/BCP. Strong command of infrastructure security standards, tools architecture (ITSM, HAM/SAM, Patch, Monitoring), and automation frameworks. Experience 15+ years in IT infrastructure management, with a focus on data center operations, network and server management, and cloud infrastructure Show more Show less
