Executive Assistant to Directors

About the Company

Dr. Marin’s Personalized Child Therapy is dedicated to supporting children with diverse developmental, emotional, and behavioral needs. We design individualized therapy plans that foster growth, resilience, and confidence, while working closely with families and caregivers to ensure a nurturing and collaborative approach.

Role Overview

The Operations Manager / Executive Assistant to Directors will play a pivotal role in ensuring smooth centre operations, supporting leadership, enhancing customer experience, and driving strategic growth initiatives. This position requires strong coordination, operational oversight, and stakeholder management skills in a healthcare or clinical setting.

Key Responsibilities

Administrative & Centre Operations Management

• Oversee day-to-day centre operations, ensuring all departments (front desk, facilities, maintenance, and support services) function efficiently.
• Prepare and manage therapy schedules and appointment slots based on therapist availability and parent requirements.
• Coordinate closely with parents, therapists, support staff, Heads of Departments (HODs), and the admin team to ensure seamless operations.
• Identify, address, and resolve operational challenges while proactively improving workflows and processes.

Calendar & Meeting Management

• Manage calendars for multiple HODs, ensuring effective scheduling of meetings, conferences, and calls.
• Resolve scheduling conflicts and ensure timely coordination and follow-ups.

Strategy & Growth

• Use data-driven insights and KPIs (patient volume, satisfaction scores, and revenue metrics) to evaluate performance and improve operational policies.
• Provide strategic recommendations to management to enhance efficiency, service quality, and potential service expansion.
• Assess staff training needs and implement professional development initiatives, including workshops and on-the-job training.
• Support growth initiatives through marketing activities, community outreach, and patient engagement programs to strengthen the centre’s visibility and reputation.

Compliance & Risk Management

• Develop and implement risk management strategies to ensure the safety of staff and clients.
• Ensure adherence to healthcare regulations, internal policies, and ethical standards.

Customer Relations & Experience

• Develop and implement customer service policies, processes, and training programs to maintain high service standards.
• Address customer inquiries, feedback, and complaints promptly, ensuring satisfactory resolution.
• Collect and analyze customer feedback to identify trends and proactively improve service quality.
• Act as the primary point of contact for key clients and high-priority cases, fostering strong relationships and personalized experiences.
• Organize customer-centric initiatives and events to promote services and encourage community engagement.

Financial Oversight & Cash Flow Management

• Monitor and manage day-to-day cash flow operations of the centre.
• Maintain accurate records of expenses, payments, reimbursements, and petty cash.
• Track operational costs and prepare basic financial summaries and reports for management review.
• Coordinate with the accounts team for billing, invoicing, collections, and vendor payments.
• Ensure proper documentation and adherence to internal financial controls and audit requirements.

Requirements

• Bachelor’s or Master’s degree in Healthcare Management, Hospital Administration, Business Administration, or a related field.
• 2–10 years of experience in operations management, preferably in a hospital, clinic, or healthcare setting.
• Strong leadership, organizational, and problem-solving abilities.
• Excellent communication and interpersonal skills.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your current CTC?
• What is your expected CTC?
• What is your total work experience?
• What is your relevant work experience?

Education:

• Bachelor's (Required)

Work Location: In person