Clinical Operations Manager

*Male Candidate preferred

About the company

Dr. Marin’s Personalized Child Therapy is dedicated to supporting children with diverse developmental, emotional, and behavioral needs. We design individualized therapy plans that foster growth, resilience, and confidence, while working closely with families and caregivers to ensure a nurturing and collaborative approach.

Why Join Us?

• Work in a child-centered, compassionate environment
• Be part of a supportive and collaborative team
• Access continuous learning and professional development opportunities
• Make a meaningful impact on children’s lives every day

What We Look For

We are seeking an Operations Manager who is organized, proactive, and committed to ensuring the smooth day-to-day functioning of the clinic. The ideal candidate should possess strong problem-solving skills, excellent attention to detail, and the ability to effectively balance people management with operational efficiency.

Key Responsibilities

Centre Operations Management

• Supervise day-to-day centre operations, ensuring that all departments (e.g., front desk, facilities, maintenance) function efficiently.
• Prepare therapy schedules/slots as per the requirements of therapists and parents.
• Coordinate with parents, therapists, support staff, HODs, and the admin team to ensure smooth functioning of the organisation.
• Address and resolve operational challenges, taking proactive steps to improve workflows.

Inventory and Facility Management

• Oversee facility maintenance, ensuring that the environment is safe, clean, and conducive to the centre’s purpose (e.g., child development, wellness).
• Conduct regular inspections to identify areas needing repair or improvement and coordinate with maintenance staff or vendors as required.
• Ensure that health, safety, and security protocols are strictly followed, including emergency preparedness and incident reporting.
• Maintain an organized inventory system for centre supplies, ensuring availability of necessary resources.
• Supervise the timely delivery of essential items and negotiate favourable terms with vendors where possible.

Strategy & Growth

• Use data-driven insights and KPIs (patient volume, satisfaction, revenue) to evaluate policies, track performance, and guide improvements.
• Provide recommendations to management for strategic decision-making, efficiency enhancement, and service expansion.
• Assess staff training needs and implement professional development programs, including workshops and on-the-job training.
• Support growth initiatives through marketing, community outreach, and patient engagement activities to strengthen the centre’s presence.

Communications & Stakeholder Relations

• Organize regular meetings to keep staff informed of updates, policy changes, and centre-wide initiatives.
• Encourage open communication, fostering transparency and building trust within the team.
• Liaise with clients, vendors, and external partners, ensuring positive relationships that align with the centre’s values and goals.
• Represent the centre professionally in all external communications, enhancing the organisation’s reputation and public presence.

Compliance and Risk Management

• Develop and implement risk management strategies to protect staff and clients from potential hazards or legal issues.
• Ensure that all staff are trained on safety and emergency procedures, including child protection measures where applicable.
• Maintain accurate and secure HR and administrative records, including personnel files, payroll, and compliance documentation.
• Ensure confidentiality and proper handling of sensitive information in compliance with data protection regulations.

Customer Relations and Experience

• Develop and implement policies, processes, and training to uphold high standards of customer service and enhance overall experience.
• Respond promptly to customer inquiries, feedback, and complaints, ensuring timely and satisfactory resolutions.
• Gather and analyze customer feedback to identify trends, improve service quality, and address recurring issues proactively.
• Act as the primary contact for key clients and high-priority customers, fostering strong relationships and personalized experiences.
• Organize customer-centric initiatives and events, promoting the centre’s services and encouraging community engagement.

Requirements

• Bachelor’s/Master’s degree in Healthcare Management, Hospital Administration, Business Administration, or related field.
• 2–3 years of experience in operations management, preferably in a hospital or clinic setting.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of healthcare regulations and clinic management software .
• Proficiency in Telugu is a must.

Job Types: Full-time, Permanent

Application Question(s):

• Are you located in Hyderabad, Telangana?

Education:

• Bachelor's (Required)

Experience:

• Hospital or Clinic Management : 2 years (Preferred)
• Operations Manager: 2 years (Required)

Language:

• Telugu (Required)
• English (Required)
• Hindi (Preferred)

Work Location: In person