Summary
Position Summary
Cyber
Deloitte Cyber understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful insights to help our clients navigate the ever-changing threat design and technology as we partner with clients to transform finance.
Position Summary
Level:
Senior Solution Advisor
Work you’ll do:
- Architect, configure, and enhance ServiceNow HAM modules, defining asset classes, models, lifecycle stages, and granular location management.
- Design and deliver automated workflows for asset intake, inventory management, provisioning, transfers, and retirement using Flow Designer and scripting.
- Integrate HAM with CMDB, ServiceNow Discovery, SCCM, procurement systems, and other enterprise platforms for holistic asset visibility and lifecycle control.
- Enable automated validation and tracking through RFID/barcode solutions, serial number capture, and seamless interface with external tools.
- Collaborate in gathering and analyzing business requirements, translating them into actionable epics, user stories, and workflow diagrams (Visio).
- Lead workshops and training sessions for stakeholders on HAM features, policies, and platform updates.
- Deliver functional and technical documentation supporting asset workflows, policy enforcement, and exception handling.
- Enforce robust asset receiving, tagging, recording, and reconciliation processes to improve reliability, reduce ghost assets, and support audits.
- Conduct regular inventory audits, manage complex stockroom/depot operations, and ensure data integrity across hardware assets and CMDB.
- Develop and maintain business rules, client scripts, integrations, and customizations that drive automation and exception management.
- Design actionable dashboards and reports on asset lifecycle metrics, compliance, utilization, and process performance to enable leadership insights and continuous improvement.
- Analyze asset patterns, utilization rates, and process gaps to recommend optimization opportunities (cost, lifecycle, compliance).
- Act as a techno-functional liaison across procurement, IT operations, cyber risk, and finance to embed HAM best practices into wider governance and transformation initiatives.
- Mentor junior consultants, contribute to HAM playbooks, templates, and best practice accelerators.
The team:
Cyber Strategy & Transformation teams develop and transform cyber programs in line with a client's strategic objectives, regulatory requirements, and risk appetite. They keep the enterprise a step ahead of the evolving threat landscape and give stakeholders confidence in the organization's cyber posture. Services include the design of cyber organization, governance, and risk assessments. Services also encompass Cybersecurity Assessments and Frameworks, Cyber Transformation Management, Technology Software and Asset Compliance Management, Third Party Risk Management, Cyber Risk and Compliance, Solution Design and Implementation, and Cyber Risk Analytics and Quantification Reporting.
Qualifications:
Must Have Skills/Project Experience/Certifications:
- 7–9 years' experience in ServiceNow HAM, IT asset management, or related disciplines.
- Proven hands-on expertise with ServiceNow HAM—module configuration, workflow automation, scripting, and system integrations.
- Strong background integrating HAM with CMDB, Discovery, SCCM, and procurement or inventory management platforms.
- Experience automating asset workflows, enforcing tagging/receiving protocols, and tracking assets throughout lifecycle stages.
- Demonstrated capability in business rule authoring, data validation, exception handling, and troubleshooting.
Good to Have Skills/Project Experience/Certifications:
- ServiceNow CSA, CIS-HAM, or other HAM/ITAM certifications.
- Knowledge of operating systems, servers, network hardware, and inventory environments.
- Familiarity with process improvement methodologies for asset management.
- Exposure to RFID/barcode technologies, automation tools, and data analytics.
- Solid Visio, dashboard, and reporting development skills.
- Strong organizational, analytical, and cross-team collaboration abilities.
- Excellent training, documentation, and stakeholder management skills.
Education:
- Bachelor’s degree + MBA (Preferred)
Location:
- Bengaluru/Hyderabad/Pune/Chennai/Kolkata
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.Requisition code: 308460
