1460 Complaint Handling Jobs - Page 5

Customer Service No. Of Opening:- 30 -Excellent communication -Hsc experience/Graduate fresher Salary:-18,500 inhand 23,000 CTC. 9am - 6pm Sunday fixed off

Location: Noida, Sector 63 Grade: V7 and Above Salary: 45,000 – 50,000 per month (CTC) Handle Level 3 customer escalations via email, calls, or CRM platforms. Act as the final resolution point for unresolved or sensitive customer complaints. Required Candidate profile Maintain comprehensive documentation of case resolutions in CRM tools. Ensure customer satisfaction through empathy, ownership, and clear communication. Joining: Immediate joiners preferred

Location: Noida, Sector 63 Grade: V7 and Above Salary: 45,000 – 50,000 per month (CTC) Handle Level 3 customer escalations via email, calls, or CRM platforms. Act as the final resolution point for unresolved or sensitive customer complaints. Required Candidate profile Maintain comprehensive documentation of case resolutions in CRM tools. Ensure customer satisfaction through empathy, ownership, and clear communication. Joining: Immediate joiners preferred

Title : Customer Support Executive Operations (Enterprise Support) (Off-Role) Experience : 0 - 3 Years Roles and Responsibilities : As a customer support associate, you will be an ambassador to our customers, own overall relation with assigned customers, which includes: Increasing product adoption, ensuring retention, satisfaction and success in order to sustain the GMV (Gross Merchandise Value) You would be responsible for the various activities that would fall under the campaigns that we run for our Client companies. This would entail tele-engagement with the Stockists/ retailers, collection of stock and sales statements, Distributor on-boarding for the p-connect, training and on-boarding of the stockiest You should proactively be able to see emerging issues and bring in quick scalable resolution for such issues You will build a culture of customer point of view in all the business discussions. You will advocate customer needs/ issues cross-functionally Our ideal candidate will be/ have : Highly customer centric High adaptation to technology enabled the environment and ability to understand change in technology Ability to collaborate cross functionally for customer related issues/ escalations Ability to think on foot and examine any problem in a structured manner Desired skills: Impeccable and customer friendly communication both spoken and written Should be fluent in English & Hindi. Knowledge of additional regional languages will be an added advantage Basic knowledge of MS-Office (MS-Word/Excel) Candidate should be flexible with working hours and weekly offs Reporting hierarchy : Manager Enterprise Support

Greeting from Niva Bupa! Location - Noida Department - Grievance Designation - Sr Executive Salary - INR 34K in hand Experience - 2-3 Years of experience into grievance handling Primary Role Description: - The job holder would be responsible handling complaint cases. The job holder would specifically need to follow the Max Bupa service protocols while handling critical cases. Role & responsibilities Priority handling of escalation basis the source of it has been reported from Correct classification as complaints/service issues Time bound update on the case details to management Quality of responses-completeness and correctness Resolution TAT is adhered without extension of timelines No escalation for same concern Complaint brief Mail/Walk-in/Call handling management NPS (Measure feedback, drive improvement) Taking self-initiative for process improvements through coordination with different function heads/SPOC Supporting the team to meet deadlines/team performance and process compliance Identifying trends for Process gaps and systematic failures Key Requirement & SKills Knowledge of MS Office Good interpersonal and analytical skills required Customer service oriented Eagerness for learning new processes and systems Insurance background Knowledge of IRDA/IGMS guidelines/reporting Interested candidates can walk-in for the interview or share their CVs at 7430802568 (HR Anjali) with a subject "CV for grievance" Interview Address: Second Floor, Logix Infotech Park, Sector-59, Noida Timings- 11 am till 1:30 PM Spoc: HR Anjali

Roles and Responsibilities Manage customer care operations, ensuring timely resolution of customer queries and issues. Handle escalated cases from team members, providing guidance on query resolution and issue management. Develop and implement effective strategies for handling complaints, resolving disputes, and improving overall customer satisfaction. Collaborate with internal teams to resolve complex technical issues related to after-sales service, product support, and warranty claims. Analyze performance metrics to identify areas for improvement in the customer care process.

1. Welcome guests warmly and provide attentive table service throughout their visit. 2. Present the menu and guide guests with recommendations based on their preferences 3. Accurately take orders and ensure timely coordination with the teams.

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Responsibility: This position is the central point of contact for all daily operational requirements from inquiry and pre orders needs through all post order activities. Responsibilities & Qualifications Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements including Customer Relationship & Satisfaction o Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries using SALES-FORCE. o Proactive communication to Customer on pending changes to MOQ s, Lead Time, Price Agreement expiry and visits as required o Strategy for building positive customer relationships Delivery Management - On-going Backlog management and forecast monitoring Metric - STS (Schedule to ship) & STR (Schedule to Request) Complete Order management Billing Management - Quote follow up and proactive billing management process Metric - Billing Manage Service Delivery Process / Execution o Ensure daily review of order backlog , open order reports and forecast reports and work with team to provide early warning of late deliveries to the Customer and team o Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments o Weekly quote follow up, credit status monitoring and awareness of status on open quality issues Manage Interfaces & Build Service Culture o Act as voice of the Customer for internal support departments o Participate in development training and process improvement projects to expand and challenge learning new ideas and processes o Take ownership for actions and follow through on tasks until resolved Competencies EOE, Including Disability/Vets Location

Berger Paints India Ltd ( British Paints Div ) is looking for Sales Executive - Urban Markets to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Responsibilities: * Coordinate after sales support, customer service ops. * Manage product & client queries via phone, email & chat. * Resolve issues promptly with issue resolution skills. * Documentation , Inventory , Sales Support Coordination etc

About The Role JOB DESCRIPTION : "¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). "¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT "¢Digital Adoption for all Retail Asset Clients "¢Achieve Cross sell Targets set as per KRA"™s "¢Quality of Service Request and Resolution as given to customers. Job requirements "¢Some experience in Customer Service would be an added advantage "¢Believes in team work "¢Taking ownership of customer issues and taking them to end to end resolution "¢Apply best practices and focus on areas of improvement "¢Focused towards achievement of own KRAs "¢Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. "¢Proficiency in WORD and EXCEL/PPT preferred Eligibility "¢Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role. "¢Applications can be made for roles in same level or one level above.

About The Role JOB DESCRIPTION : "¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). "¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT "¢Digital Adoption for all Retail Asset Clients "¢Achieve Cross sell Targets set as per KRA"™s "¢Quality of Service Request and Resolution as given to customers. Job requirements: "¢Some experience in Customer Service would be an added advantage "¢Believes in team work "¢Taking ownership of customer issues and taking them to end to end resolution "¢Apply best practices and focus on areas of improvement "¢Focused towards achievement of own KRAs "¢Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. "¢Proficiency in WORD and EXCEL/PPT preferred Eligibility: "¢Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role. "¢Applications can be made for roles in same level or one level above.

About The Role Area Manager Customer Care Rest of Maharastra Grade M4 Leading a team of Approx7 Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). Address Service Request /Complaints including those created by channel partners (Branches / Wealth/Contact Centre) and ensure all are closed within TAT Drive Digital Adoption for all Retail Asset Clients Close looping of Complaints and TNPS Detractor feedbacks end to end and incorporate changes for improvement. Ensure we maintain benchmark TNPS score of +65 Process modifications and Business Process Reengineering to bring about efficiency in process and customer delight. Quality of Service Request and Resolution as given to customers to be monitored. Feedback and corrective action to be taken if any error noticed Review Team"™s Performance each Month and provide feedbacks and support team to achieve their respective KRA"™s. Ensure adequate training and certifications are completed for each staff member / Ensuring Team Strength in Place Drive Cross sell and focussed on revenue generation Others Believes in team work and identify and utilizes each team member"™s strength and knowledge for achievement of short and long term organization goals Apply best practices and focus on areas of improvement Focussed towards achievement of teams and own KRAs Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time

About The Role About The Role ( Team Member - Customer Service) Responsible to provide adequate and quick resolution to all the cases assigned Analyze the complaint trend and present to the senior management Preparing RCA ,Monitoring the cases and initiating corrective action Liaise up and coordinate with business stakeholders to close the cases end to end Job Requirement: Banking knowledge is must (Loan division knowledge is preferred) Good Communication skill (Verbal & Written) Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.) Graduate n above Min. experience of 5 years n plus

About The Role About The Role ( Team Member - Customer Service) Responsible to provide adequate and quick resolution to all the cases assigned Analyze the complaint trend and present to the senior management Preparing RCA ,Monitoring the cases and initiating corrective action Liaise up and coordinate with business stakeholders to close the cases end to end Job Requirement: Banking knowledge is must (Loan division knowledge is preferred) Good Communication skill (Verbal & Written) Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.) Graduate n above Min. experience of 5 years n plus

About The Role About The Role ( Team Member - Customer Service) Responsible to provide adequate and quick resolution to all the cases assigned Analyze the complaint trend and present to the senior management Preparing RCA ,Monitoring the cases and initiating corrective action Liaise up and coordinate with business stakeholders to close the cases end to end Job Requirement: Banking knowledge is must (Loan division knowledge is preferred) Good Communication skill (Verbal & Written) Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.) Graduate n above Min. experience of 5 years n plus

About The Role "¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). "¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT "¢Digital Adoption for all Retail Asset Clients "¢Achieve Cross sell Targets set as per KRA"™s "¢Quality of Service Request and Resolution as given to customers. Job requirements: "¢Some experience in Customer Service would be an added advantage "¢Believes in team work "¢Taking ownership of customer issues and taking them to end to end resolution "¢Apply best practices and focus on areas of improvement "¢Focused towards achievement of own KRAs "¢Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. "¢Proficiency in WORD and EXCEL/PPT preferred Eligibility: "¢Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role. "¢Applications can be made for roles in same level or one level above.

About The Role "¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). "¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT "¢Digital Adoption for all Retail Asset Clients "¢Achieve Cross sell Targets set as per KRA"™s "¢Quality of Service Request and Resolution as given to customers. Job requirements "¢Some experience in Customer Service would be an added advantage "¢Believes in team work "¢Taking ownership of customer issues and taking them to end to end resolution "¢Apply best practices and focus on areas of improvement "¢Focused towards achievement of own KRAs "¢Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. "¢Proficiency in WORD and EXCEL/PPT preferred Eligibility "¢Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role. "¢Applications can be made for roles in same level or one level above.

Role & responsibilities Act as the primary quality contact between customers and internal teams for all product quality concerns. Monitor and evaluate customer feedback, complaints, and returns ; drive timely resolution. Conduct root cause analysis (RCA) and implement corrective & preventive actions (CAPA) using quality tools (8D, 5 Why, Ishikawa, etc.). Ensure assembly line quality assurance through in-process audits, defect analysis, and corrective actions. Inspect, validate, and support development of plastic parts and assemblies to meet customer requirements and specifications. Support PPAP (Production Part Approval Process), APQP, FMEA, MSA, and SPC documentation for customer projects. Collaborate with design, production, supplier quality, and manufacturing engineering teams to ensure smooth production and quality delivery. Conduct customer audits, line audits, and product audits as per quality standards. Work with suppliers and internal teams to resolve quality issues related to plastic injection molding, painting, plating, or assembly defects . Track and report key quality KPIs such as customer complaints, rejection rates, PPM, warranty issues, etc. Provide technical support to assembly line teams in problem-solving and quality improvements.

NTT DATA - Hiring for Customer Service Investigator - French in Gurgaon Interested candidates may share your CV on whatsapp @ 8881551615 Position Title: Customer Service Investigator Status: Full-Time, Permanent- Both side cabs Shift: 5 Days Working - 2 Week-Offs Hours: Rotational Shift Banking Operation Position Overview: The Customer Service Investigator (CSI) acts as a liaison between the customer and the various functional areas of the NTT/Presidents Choice Financial Mastercard partnership. Working with these functional areas in an offline capacity, CSI is responsible for managing ongoing escalations by creating action items and SLAs for various factors within the organization to ensure timely and effective resolution of customer issues, based on both the standard operating procedures of the program and the ability to flexibly apply subject matter expertise into creative, customer-friendly decisions to resolve customer issues. Candidates should be experienced with the PCB Brand with strong program knowledge. Responsibilities: Support the accomplishment of all contracted service level targets/agreements. Manage monthly and ad-hoc agent coaching and feedback. Assist in daily, weekly, and monthly quality assurance activities. Provides day to day support to the team and handle first level escalations as they arise or are assigned. Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management. Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles. Oversee and aid in new hire training and onboarding. Contribute to continuous learning activities promoting knowledge and skill development within the team. Assist in keeping all team members informed and up to date about all relevant and useful information. Act as a subject matter expert on projects/initiatives Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team. Maintain relationships with internal and external clients. Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes. Requirements: French language mandatory with People Management required Experience in the financial industry OR Banking Domain OR Customer Service Industry Good Communications Interested candidates may share your CV whatsapp 8881551615

Hi, Greeting from career guideline . We are Hiring Customer Service Profile for Voice, Blended and Chat Process - travel process/ medical billing/ collection/ csr/ sales / Location : Mumbai Experience: Fresher & Experienced both can apply. Education: HSC & Graduates Salary: 10k to 45k (depends on last drawn) Age - up to 45(depends company to company) Must Have Excellent Communication skills. Interested Candidates send Resumes on my Email id (Naina@careerguideline.com) or What'sapp ( 8976002234) me on my mobile number. Received your active CV from job portal . Thanks and regards. Sr Hr Naina 8976002234 Career guideline Help me with your reference if you have looking for job or job change

About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks Day Shift 5 Days working

About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) • Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries • Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website • Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT • Coordinating with other departments on a daily basis and following up with them diligently • Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: • Excellent verbal and written communication skills • Ability to work independently and under pressure • Comfortable with rotational shifts Perks: • Day Shift • 5 Days working

Must have Experience in a customer support role, email process, and complaint handling.