1460 Complaint Handling Jobs - Page 3

Key Responsibilities Establish direct relationship with the employees Single Point of Contact of employees Respond and close all feedbacks within defined SLA Shares observations regarding any misalignment to defined guidelines of the area allocated Report any concerns or patterns in employee feedback periodically to Manager Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Support in client specific initiatives such technology roll-outs, benchmarking, best practices etc. Addressing and escalating customer complaints. Take daily customer feedback & Maintain good POY score. Always maintain grooming standards set by the organization On-site Mumbai, MH

About The Role Skill required: Retirement Solutions - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1-3 Years What would you do? We are dealing with individual retirement of variable annuity and here we have work in policy transactions received from policy owners based on request we deal with policy admin services and death claims request. Also, both the teams handle phone calls on NIGO request with agent and customersRetirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? 2.What are you looking for?We are looking for candidate with experience in Life-Annuity Claims and Policy admin services financial and non-fi transactions such as policy surrender, loan, withdrawal, and policy transfersLife , Annuity, Retirement Insurance ,claims experience and managed financial transactions Roles and Responsibilities: Candidates who will hire for above role will be responsible for 100% transaction role with same day processing tat and ~20-30% NIGO calls with clientCandidate should have been flexible for 100%-night shift start from 8.30 PM and RTO during the training Qualification Any Graduation

About The Role Area Manager Customer Care Rest of Maharastra Grade M4 Leading a team of Approx7 Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). Address Service Request /Complaints including those created by channel partners (Branches / Wealth/Contact Centre) and ensure all are closed within TAT Drive Digital Adoption for all Retail Asset Clients Close looping of Complaints and TNPS Detractor feedbacks end to end and incorporate changes for improvement. Ensure we maintain benchmark TNPS score of +65 Process modifications and Business Process Reengineering to bring about efficiency in process and customer delight. Quality of Service Request and Resolution as given to customers to be monitored. Feedback and corrective action to be taken if any error noticed Review Team"™s Performance each Month and provide feedbacks and support team to achieve their respective KRA"™s. Ensure adequate training and certifications are completed for each staff member / Ensuring Team Strength in Place Drive Cross sell and focussed on revenue generation Others Believes in team work and identify and utilizes each team member"™s strength and knowledge for achievement of short and long term organization goals Apply best practices and focus on areas of improvement Focussed towards achievement of teams and own KRAs Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time

About The Role About The Role ( Team Member - Customer Service) Responsible to provide adequate and quick resolution to all the cases assigned Analyze the complaint trend and present to the senior management Preparing RCA ,Monitoring the cases and initiating corrective action Liaise up and coordinate with business stakeholders to close the cases end to end Job Requirement: Banking knowledge is must (Loan division knowledge is preferred) Good Communication skill (Verbal & Written) Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.) Graduate n above Min. experience of 5 years n plus

About The Role About The Role ( Team Member - Customer Service) Responsible to provide adequate and quick resolution to all the cases assigned Analyze the complaint trend and present to the senior management Preparing RCA ,Monitoring the cases and initiating corrective action Liaise up and coordinate with business stakeholders to close the cases end to end Job Requirement: Banking knowledge is must (Loan division knowledge is preferred) Good Communication skill (Verbal & Written) Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.) Graduate n above Min. experience of 5 years n plus

About The Role About The Role ( Team Member - Customer Service) Responsible to provide adequate and quick resolution to all the cases assigned Analyze the complaint trend and present to the senior management Preparing RCA ,Monitoring the cases and initiating corrective action Liaise up and coordinate with business stakeholders to close the cases end to end Job Requirement: Banking knowledge is must (Loan division knowledge is preferred) Good Communication skill (Verbal & Written) Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.) Graduate n above Min. experience of 5 years n plus

About The Role "¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). "¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT "¢Digital Adoption for all Retail Asset Clients "¢Achieve Cross sell Targets set as per KRA"™s "¢Quality of Service Request and Resolution as given to customers. Job requirements: "¢Some experience in Customer Service would be an added advantage "¢Believes in team work "¢Taking ownership of customer issues and taking them to end to end resolution "¢Apply best practices and focus on areas of improvement "¢Focused towards achievement of own KRAs "¢Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. "¢Proficiency in WORD and EXCEL/PPT preferred Eligibility: "¢Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role. "¢Applications can be made for roles in same level or one level above.

About The Role "¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). "¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT "¢Digital Adoption for all Retail Asset Clients "¢Achieve Cross sell Targets set as per KRA"™s "¢Quality of Service Request and Resolution as given to customers. Job requirements "¢Some experience in Customer Service would be an added advantage "¢Believes in team work "¢Taking ownership of customer issues and taking them to end to end resolution "¢Apply best practices and focus on areas of improvement "¢Focused towards achievement of own KRAs "¢Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. "¢Proficiency in WORD and EXCEL/PPT preferred Eligibility "¢Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role. "¢Applications can be made for roles in same level or one level above.

Job Description Own and execute all customer facing communications (information, query resolution etc.) as part of facility management team of Townships after aligning with Townships strategy and leadership team Be responsible for forming/updating resident councils and actively engaging with them on regular basis as part of city governance Engages on ground with residents to identify influencers and establish a second communication network for word-of-mouth Identifies difficult-to-work with residents and/or resident groups Lead planned or unplanned meetings with residents on any issues pertaining to facility management and/or resident concern Work cross-functionally with PCMA, Strategy team, Marketing team as deemed required for executing work We are looking for person who Has 7+ years of experience in engaging with large number of people on ground and establish good people network Has the experience of engaging in impromptu/unplanned meetings (in coordination with other teams like security etc.) Has street-smart ability in dealing with difficult-to-handle residents/customers Has superior command over English and Marathi language for mass-communication to 50K+ people and knowledge of spoken Marathi is a must

Propbuying Realtors Pvt Ltd is looking for Sales Executive at PropBuying.com to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before

WHAT YOU WILL DO ? - Ensure service quality during the shift - Conducts shift reports on revenue and count cash - Checks stock, tools and supplies - Plans and organizes working shift - Prepares check list on damages/disrepairs and hygience - Control the hygiene in restaurant - Organizes weekly/monthly with staffs to understand the current situation of staffs, find and solve the current matter - Work with trainer to make training plan and review of training result WHO YOU ARE ? - Have 1-2 years of experience in similar positions such as Team Leader/ Service Trainer (preferably fine dining or casual dining restaurant) - Good ability to communicate in English - Positive, Energetic, Enjoy working in F&B industry - Ability to work, manage, train and develop a team of 10-15 members.

Understand the Companys quality assurance policies & processes Ensure that all external and internal requirements are met before our products and services reach our guests Responsible for inspecting procedures and identifying mistakes or non-conformity issues Oversee the quality standards and efficacy of the overall program to ensure utmost in customer satisfaction Understand customer behaviour, demographics, interaction, feedback channels, etc. Analyse and maintain the Companys online/offline reputation via various tools Timely reporting of all reputation data Coordination between different teams for suggested improvements Facilitate immediate issues and provide guest resolution Implement various proactive prevention measures to avoid negative feedback Identify & conduct various inter-team pieces of training about Quality & Assurance processes Uplift reputation management skills on a timely basis Understand various reporting KPIs to optimize workflow Required skills: Bachelor’s degree in Hospitality or a related field Any specialised course in Quality assurance is a PLUS Great attention to detail and a results-driven approach Outstanding communication skills Excellent numerical skills and understanding of data Working knowledge of tools, methods, and concepts of quality assurance Organisational and time-management skills for meeting deadlines in a fast-paced environment

An International Chat Process Executive provides real-time, written customer support to global clients via chat & email, resolves inquiries, troubleshoots issues & maintains client satisfaction. Previous customer support experience is often preferred Required Candidate profile Excellent written English communication skills are essential for interacting with international clients. A high typing speed and accuracy are crucial for managing chat conversations effectively.

Job Description: Role: CST Associate Blend Process (Voice & Non-Voice) Location: MIra Co-operative Housing Society, AG Nagar, MIDC, Mira Road East, Mira Bhayandar, Maharashtra 401107 Experience: 0-5 years Working Days: 6 days a week Shift Timing: 8.30 AM to 5.30 PM Role Overview: We are looking for a highly motivated and dynamic CST Associate for the Blend Process to join our team in Mumbai. The role will include both voice and non-voice processes where you will be responsible for handling customer interactions and providing support through various communication channels. Key Responsibilities: Handle inbound and outbound customer calls for voice-based customer service support. Respond to customer queries, complaints, and requests via email, chat, and other digital channels (non-voice). Provide accurate information about products, services, policies, and procedures. Troubleshoot and resolve customer issues, escalating to senior teams when necessary. Maintain a high level of professionalism while ensuring customer satisfaction. Document customer interactions accurately and follow up as required. Collaborate with internal teams to improve service quality and customer experience. Meet performance targets (KPI & SLA) including quality, productivity, and customer satisfaction. Ensure adherence to company policies and processes in all customer interactions. Skills & Qualifications: 0-6+ years of relevant experience in a blend of voice and non-voice customer service roles. Excellent communication skills in English (both written and verbal). Strong problem-solving and troubleshooting skills. Ability to multitask and manage different types of customer queries efficiently. Knowledge of CRM tools and customer service platforms is a plus. Ability to work in a fast-paced environment with minimal supervision. Flexibility to work in rotational shifts, including weekends (6 days a week). Good interpersonal skills and a team player. Preferred Qualifications: Prior experience in customer service or client-facing roles in a BPO or similar industry. Exposure to working in a customer-centric environment. Comfortable working in a diverse and dynamic team.

Managing the entire business aspects of the bar Training staff to provide excellent service to patrons Creating effective schedules & resolving complaints Setting and enforcing quality and safety controls Ensuring licenses are updated and in line

Role & responsibilities Develop and oversee annual budgets, ensuring effective cost control across all functions. Monitor production expenses, raw material costs, and overheads to drive cost optimization. Manage cash flows, accounts payable/receivable, and inventory financing for improved liquidity. Ensure timely adherence to GST, TDS, and all statutory financial requirements. Deliver accurate management reports on profitability, cost analysis, and ROI metrics. Strengthen financial controls and coordinate internal/external audits for compliance and accuracy. Evaluate capital expenditure needs and collaborate with financial institutions for funding solutions. Preferred candidate profile Prefered from machining background industry with experienced in cost accounting and plant level financial operations. ( with 7- 12 Years) intrested please contact bhyrava@bvrpc.com or 8790984547 ( Bhyrava)

As a Lead Generation specialist, your primary responsibility will be to identify and generate potential leads for the company through various channels. You will play a crucial role in expanding the customer base and driving sales growth. In addition to lead generation, you will also be involved in complaint handling to ensure customer satisfaction and retention. This is a full-time position that offers benefits such as cell phone reimbursement, health insurance, internet reimbursement, and provident fund. The work location for this role is in person, and you will have the opportunity to directly engage with the employer to discuss further details. If you are interested in a challenging role that combines lead generation, complaint handling, and sales responsibilities, we encourage you to reach out to the employer at +91 7338816332 to express your interest and learn more about this exciting opportunity.,

As a Customer Service representative, you will be responsible for delivering the brand promise and providing exceptional guest service at all times. Your duties will include handling guest and internal customer complaints and inquiries courteously and efficiently to ensure satisfactory resolution. Additionally, you will work in and oversee the assigned station/section, ensuring that food products are prepared according to the required standards. Maintaining cleanliness and orderliness in the assigned station/section is crucial, along with following standard recipes to minimize waste and control food costs. Training employees in food preparation and presentation techniques, suggesting alternative menu items, and meeting specific customer requests are integral parts of your role. You will also be expected to uphold company brand standards, implement Touches of Hyatt, and ensure compliance with Food and Beverage Top 20 standards. Encouraging punctuality and proper appearance of outlet culinary employees, supporting The People Philosophy, and demonstrating Hyatt's Values and Culture Characteristics are important aspects of personnel management. You are required to report for duty punctually in the correct uniform, maintain personal hygiene according to grooming standards, and provide friendly, courteous, and professional service consistently. Building and maintaining good working relationships with colleagues and other departments, staying informed about seasonal and new products, and handling operating equipment and supplies with care are additional responsibilities. Familiarizing yourself with the hotel's Employee Handbook, understanding and adhering to rules and regulations, and complying with local legislation as necessary are essential. Being adaptable to changes in the department, flexible in your job function, attending training sessions and meetings as required, and performing any reasonable duties assigned to meet business demands and guest service needs are expectations in this role. Your willingness to work collaboratively with other departments and uphold Hyatt's standards will contribute to the overall success of the team.,

As a Technical Trainer, your primary responsibility will be to impart technical knowledge, skills, and best application practices through onsite training and sampling. You will guide the applicator team on the correct usage and provide suggestions on product application. Additionally, you will assist customers by conducting site visits, attending meetings, and handling complaints at the site level. Key Responsibilities: - Conduct onsite training sessions to demonstrate the proper usage of products and showcase their performance through hands-on demos. - Visit two to three sites daily to ensure effective training and support. - Travel within the city or outstation as required to meet client needs. - Professionally convince clients of the benefits of our products and services. - Ethically handle customer complaints and provide timely solutions. Requirements: - Proven experience in conducting technical training sessions and product demonstrations. - Willingness to travel frequently and work at multiple sites in a day. - Strong persuasive skills to professionally engage with clients and promote product benefits. - Ethical approach towards handling customer complaints and providing satisfactory resolutions. If you are passionate about technical training, enjoy hands-on demonstrations, and possess the ability to engage with clients effectively, we encourage you to apply for this role. Join our team and contribute to showcasing the superior performance of our products through on-site training and customer support.,

As a Customer Support Executive at Bridging Technologies, you will play a key role in managing customer queries and complaints with a focus on maintaining a positive, empathetic, and professional attitude towards customers. Your responsibilities will include responding promptly to customer inquiries, communicating through various channels, acknowledging and resolving complaints, and processing orders and requests. It is essential to have a strong customer orientation, excellent communication skills, and the ability to multitask effectively. In this role, you will be expected to have proven experience in customer support, exceptional phone handling skills, and the capability to adapt to different customer personalities. Managing time efficiently, collaborating with colleagues, and providing feedback on the customer service process are also crucial aspects of the job. Additionally, overseeing a team of junior customer service representatives to ensure customer satisfaction and professional support will be part of your responsibilities. Bridging Technologies, headquartered in California, USA, is a leading healthcare software and application product company that focuses on bringing innovative healthcare concepts to life. Our team is comprised of passionate individuals dedicated to creating impactful solutions for healthcare organizations. We value quality work and constantly strive to exceed expectations, rewarding dedication with recognition and benefits such as health insurance and Provident Fund. If you are a proactive individual with a minimum of 3 years of experience in international voice processes, possess a high school diploma or equivalent (college degree preferred), and have a strong desire to make a difference through technology-driven solutions, we invite you to join our dynamic team on a full-time basis. Join us in our mission to build new ideas, create innovative solutions, and contribute to making the world a better place to live in.,

Contact Person- Priya Singh - 9971166934 || priyasingh@policybazaar.com Job Location - Gurgaon, Haryana Salary - 2.5 LPA to 4 LPA + Incentives + GMC About Policybazaar Policybazaar Policy bazaar insurance aggregator that allows customers to compare, buy, and manage insurance policies from top insurers across the country. We are on a mission to simplify insurance for millions of customers by providing them with transparent, unbiased, and easy-to-understand information. Required Skills: Strong communication skills in Hindi and English. Ability to handle high call volumes and work under pressure. Interview Process: First Round: Telephonic Final Round: In-office interview (Gurugram) Why Join Us? Competitive salary with attractive incentives. Fast-paced and energetic work environment. Opportunities for career growth and skill development. Work with India's leading insurance aggregator. Regards, Priya Singh Hiring Team Policy bazaar 9971166934 priyasingh@policybazaar.com

Coordinate and oversee the maintenance and repairs of the apartment complex, including common areas, amenities, and individual units. Serve as the primary point of contact for residents, addressing their concerns, handling complaints, and facilitating effective communication between tenants and property management. Develop and manage budgets for the property, monitor expenses, and ensure operations are within budgetary limits. Ensure compliance with local building codes, fire safety regulations, and other applicable laws. Conduct regular property inspections, identify maintenance issues, safety hazards, and coordinate necessary repairs or upgrades. Manage relationships with external vendors, contractors, and service providers to ensure quality services are delivered. Implement and maintain energy-saving initiatives, monitor utility consumption, and educate residents on energy conservation practices. Integrate technology solutions such as property management software, smart building technologies, and security systems to streamline operations and enhance efficiency. Maintain accurate records related to maintenance, repairs, and resident interactions, and generate reports on key performance indicators. Develop and implement emergency preparedness plans, conduct drills, and ensure proper communication systems are in place. Stay informed about environmental regulations, implement waste management and sustainability practices as required. Coordinate renovation projects and capital improvement initiatives to enhance the propertys value and appeal. Ensure compliance with regulatory requirements, including building codes, fair housing laws, and accessibility standards. Required Candidate profile Desired Candidate Profile: Proven experience as an Apartment Facility Manager or in a similar role, preferably in a residential property management setting. Strong technical knowledge in building maintenance, repairs, and facility management practices. Excellent organizational, problem-solving, and decision-making skills. Knowledge of local building codes, safety regulations, and environmental compliance. Required Skills: Should have Electrical License. 15+ years experience in Residential facility Management Qualification : B.E EEE Strong knowledge in Vendor and liasioning Management

Position: Customer Support Associate (Night Shift) Company: Dharani Info Technologies Experience: 1 5 Years Location: Guntur About Us: Dharani Info Technologies is committed to delivering high-quality solutions and excellent customer service. We are looking for a Customer Support Associate who can efficiently handle client queries, provide timely resolutions, and ensure customer satisfaction. Key Responsibilities: Handle inbound and outbound customer calls, emails, and chats in a professional manner. Resolve customer queries, complaints, and issues within defined timelines. Provide accurate information about products/services and guide customers effectively. Document and maintain records of customer interactions and feedback. Escalate unresolved issues to the appropriate internal teams for prompt action. Follow up with customers to ensure resolution and satisfaction. Achieve individual and team performance targets related to response time, resolution rate, and quality. Required Skills & Qualifications: Bachelors degree in any discipline (preferred). 15 years of proven experience in customer support or a similar role. Strong verbal and written communication skills. Customer-focused with good problem-solving abilities. Proficiency in MS Office and basic knowledge of CRM tools. Ability to work in rotational shifts, if required.

Responsibilities: * Manage customer queries via phone, email & chat * Resolve complaints promptly * Build strong customer relationships * Maintain high NPS scores through effective communication Food allowance Provident fund

Dear Candidates, Greetings from Mindgate Solutions!! About us-Mindgate Solutions Pvt. Ltd. has been in the forefront of the payments revolution from its inception, an outlook which has made it a key global player in payments technology and transaction processing. From building new generation payment gateways to mobile-based collections and payments platforms like RTP & UPI, Mindgate has been the true leader in the space . Our strategic alliance with ACI Worldwide is a way to bolster our presence in the payments domain. Through our partnership, we intend to blend our digital overlay services with ACI's Switch to leverage real-time UPI opportunities globally. We are currently hiring for Technical Consultant, a very crucial role and position that will help the organization to take it to the next level. Looking for someone who is Dynamic, Energetic and convincing enough to understand the emerging trends and challenges in Digital Payments. Role & responsibilities • Handling complaints • Providing solutions to complaints with stipulated timeline. Desired Skill Set • Recon handling experience in BFSI sector for Recon support resources. • Complaint handling experience in BFSI sector for Complaint support resources. • Knowledge of Basic Accounting processes of Banking • Settlement processes of NPCI • Reconciliation Processes & exception handling • Adjustments of NPCI • MS Office especially excel Interested one can share their updated resume to elton.d@mindgate.in Preferred candidate profile Hands on experience on Chargeback. Kindly share below details - Total Exp: Relevant Exp: Current CTC: Expected CTC: Notice Period: Willingness to commute at Belapur location:(Yes/No): SSC, HSC, Graduation passing certificate :(Yes/No): Experience letters of all previous organizations:(Yes/No): Do you have PF in all organizations:(Yes/No): Open to work on Alternate Saturday:(Yes/No):