CLM Helpdesk Representative

As a CLM Helpdesk Representative at HSBC, you will be an integral part of the UK Business team. Your role will involve handling challenging customers with strong negotiation and influencing skills, including managing complaints effectively. Your understanding of compliance and audit standards will enable you to assess risks for different customer types. You will be required to work under pressure, prioritize tasks to meet deadlines, and ensure efficiency while maintaining exceptional customer service through verbal and written communication. Your flexibility, ability to multitask, and self-motivation will be key in this role. Key Responsibilities: - Strong negotiation and influencing skills to manage difficult conversations and handle complaints - Basic knowledge of compliance and audit standards for risk assessment - Working under pressure, prioritizing tasks, meeting Service Level Agreements, and ensuring efficiency - Enhancing customer experience through exceptional customer service - Flexibility, ability to manage priorities, resilience, and can-do attitude - Multitasking based on task criticality - Self-motivation and ability to work under minimal supervision Qualifications: - Minimum 2 years of Customer service / Helpdesk experience - Proficiency in English (Written/Spoken) with good typing skills - Ability to work in a high-volume, fast-paced environment At HSBC, you will play a significant role in enabling businesses to thrive and economies to prosper, ultimately helping individuals fulfill their aspirations and ambitions. Your dedication and skills will contribute to the success of the organization. (Note: The additional details of the company are omitted as they were not provided in the job description),