CLM Helpdesk Representative

We are currently seeking an experienced professional to join our team in the role of CLM Helpdesk Representative

Principal responsibilities

Business: UK Business

• Strong negotiation and influencing skills with the ability to manage difficult conversations with challenging customers including handling complaints.
• Basic knowledge and understanding of compliance and audit standards; the ability to assess risks in accordance to the different type of customers.
• Ability to work under pressure, prioritise work accordingly to meet tight deadlines while meeting the required Service Level Agreements and ensuring efficiency.
• Strong verbal and written communication skills and committed to enhance customer experience through exceptional customer service.
• Ability to be flexible, manage priorities whilst remaining calm under pressure, have the drive and resilience with a “can do” attitude.
• Ability to multi-task, depending on the criticality of the tasks.
• Self-motivated and should be able to work under minimal supervision.

Qualifictions

• Must have minimum 2 years of Customer service / Helpdesk experience.
• Must be proficient in English (Written/Spoken) with good typing skills
• Ability to work in a high-volume, fast paced environment is required

You’ll achieve more at HSBC

***Issued By HSBC Electronic Data Processing (India) Private LTD***