Customer Service Coordinator

**Job Description:** **Role Overview:** As a Customer Service Manager in the electronics industry, your main responsibility will be to manage the Customer Service Field Team and support technicians to ensure timely service delivery. You will be required to attend customer calls and complaints professionally and efficiently. Coordination with various teams such as clients, production, sales & marketing, billing, store & dispatch teams, and management is crucial for the smooth running of operations. Monitoring Vehicle Tracking System (VTS) devices and planning new installations and maintenance are also part of your role. **Key Responsibilities:** - Manage the Customer Service Field Team / Support Technicians for timely service delivery. - Attend customer calls and complaints in a professional and efficient manner. - Coordinate with clients, production, sales & marketing, billing, store & dispatch teams, and management for smooth operations. - Monitor Vehicle Tracking System (VTS) devices proactively through dashboards, MIS, and web applications. - Plan and schedule new installations and maintenance for faulty devices. - Ensure effective implementation of installation and maintenance plans. - Lead and motivate onsite and offsite customer support teams to achieve service objectives. - Conduct customer training sessions on VTS front-end operations and report generation. - Perform GPS data analysis and share insights with relevant stakeholders. - Prepare and arrange billing data for submission to the billing department. - Maintain and regularly update all relevant information systems and service records. **Qualification Required:** - Degree in Electronics & Communication / Computer Science / IT / Mechanical or equivalent. - Customer Handling and Relationship Management experience. - Team / Field Staff Management skills. - Strong Verbal & Written Communication Skills. - Active Problem-Solving Ability. - Ability to Work Effectively Under Pressure. - Proficiency in MS Word, Excel, and Google Maps. **Desired Skills:** - Knowledge of Telecom / Vehicle Electronics Systems. - Experience in Client Communication and Complaint Handling. **Experience Required:** Minimum 2 years and up to 7 years of experience in leading/handling a team of customers in the Electronics or Consumer Durables industries. **Key Attributes:** - Excellent coordination and multitasking ability. - Strong sense of responsibility and ownership. - Analytical and data-driven approach. - Customer-focused with a service excellence mindset. If you have any experience in the Electronics Industry, it would be preferred. *Job Types: Full-time, Permanent* *Benefits:* - Provident Fund *Work Location: In person*,