Customer Service Coordinator

As a part of Protium, the full-service FinTech start-up aiming to revolutionize the credit business in India through Data Science and Technology, you will be responsible for leading a team of trained product experts to ensure a seamless and delightful experience for our customers. Key Responsibilities: - Handle escalations efficiently to ensure customer satisfaction - Manage voice, non-voice, and walk-in customer support channels effectively - Resolve customer queries promptly and accurately - Generate and maintain Management Information System (MIS) reports - Lead and supervise the team effectively to meet performance goals Qualifications Required: - Prior experience in customer support or service-related roles - Strong communication and problem-solving skills - Ability to manage and prioritize multiple tasks effectively - Proficiency in MIS reporting tools and techniques - Leadership experience with a proven track record of team management success Join us at Protium, where we are well-funded and committed to building a business that caters to the funding and liquidity needs of individuals and enterprises across India. With a strong leadership team and a nationwide presence, you will have the opportunity to make a significant impact in the FinTech industry.,