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Vilican Technologies Private Limited
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Customer Service Coordinator

Customer Service Coordinator

Vilican Technologies Private Limited

0 - 31 years

3 Lacs

electronics city bengaluru/bangalore

Posted:23 hours ago| Platform: Apna logo

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Skills Required

service communication coordination support schedule software troubleshooting documentation reports billing engineering electrical word excel

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description: We are looking for a Customer Service Coordinator with a technical background, who can efficiently handle customer communication, service coordination, and support activities. The ideal candidate should be proactive, have strong communication skills, and be able to manage service-related queries in a professional and timely manner. Key Responsibilities: Coordinate with customers regarding service requirements, follow-ups, and resolution updates. Interact with the technical/service team to schedule service visits and ensure timely execution. Maintain customer service records, complaints, and service history in system logs/software. Provide basic technical understanding and troubleshooting support to customers (if required). Prepare service-related documentation, reports, and assist in billing/closure of service calls. Maintain high levels of customer satisfaction through excellent support and communication. Required Skills & Qualifications: Diploma or Degree in a technical/engineering background (Preferred: Electrical, Mechanical, Electronics, Computer, etc.). Strong communication and customer handling skills. Basic understanding of technical products/services. Ability to coordinate with service/operations teams efficiently. Proficiency in MS Office (Word, Excel, Email, etc.). Benefits: PF & ESIC as per company policy Professional work environment and growth opportunities Job Location: Bengluru

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Customer Service Coordinator