Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in prahlad nagar
>
Sun Sterifaab
>
Customer Service Coordinator

Customer Service Coordinator

Sun Sterifaab

1 - 31 years

2 - 3 Lacs

prahlad nagar ahmedabad

Posted:1 week ago| Platform: Apna logo

Apply

Skills Required

service management portal coordination monitoring reporting reports data communication compliance documentation support

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:Complaint Management: Receive and log customer complaints through phone, email, or service portal. Understand issue details and prioritize as per severity. Engineer Coordination: Allocate service calls to the appropriate engineer based on location and expertise. Follow up with engineers for status updates and ensure timely closure. SLA Monitoring: Track all open complaints and ensure resolutions within the defined Service Level Agreements. Escalate delayed or critical cases to management when required. MIS & Reporting: Prepare daily/weekly/monthly MIS reports on complaints, closures, SLA performance, and engineer productivity. Maintain customer-wise and region-wise service data. Spare Parts Management: Coordinate and track spare parts transfers to engineers or customer sites. Maintain records of spare consumption and pending requirements. Customer Communication: Provide regular updates to customers regarding service status. Collect customer feedback after call closure and maintain feedback records. Process Compliance: Ensure documentation accuracy and adherence to company service protocols. Support continuous improvement of the service process.

More Jobs at Sun Sterifaab

Customer Service Coordinator

Vatva, Ahmedabad

2.0 - 31.0 yrs

INR 0 - 0 Lacs

Field Service Engineer

Ahmedabad

Experience: Not specified

INR 0 - 0 Lacs

Mechanical Design Engineer

Vatva, Ahmedabad

1.0 - 31.0 yrs

INR 0 - 0 Lacs

Field Service Engineer

Pune

Experience: Not specified

INR 0 - 0 Lacs

Area Sales Manager

Ahmedabad

5.0 - 10.0 yrs

INR 4 - 6 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Sun Sterifaab

Login to

Please Verify Your Phone or Email

Confirm Action

Customer Service Coordinator