Job Title: Service Coordinator Location: [Ahmedabad, Gujarat] Department: Service & Maintenance Reports to: Service Head / Operations Manager Employment Type: Full-time About Sun SterifaabSun Sterifaab is a leading manufacturer of sterilization and infection control equipment, serving hospitals, laboratories, and research centers across India. With a strong service network and a commitment to quality and innovation, we ensure that our customers receive seamless support throughout the lifecycle of our products. Job OverviewThe Service Coordinator is responsible for managing the day-to-day operations of the service department, including scheduling preventive maintenance, coordinating field engineers, handling customer queries, maintaining service records, and ensuring high levels of customer satisfaction. Key ResponsibilitiesCoordinate and schedule service visits, AMCs, and CMEs across regions. Act as the primary point of contact for customer service-related inquiries and complaints. Assign service calls to field engineers based on location and workload. Maintain and update the service calendar using internal tools and Google Workspace. Track open service requests and ensure timely resolution. Prepare service reports, track preventive maintenance schedules, and follow up on pending tasks. Work closely with the sales and inventory teams to ensure availability of spare parts. Maintain customer databases and service history records accurately. Provide regular updates and performance reports to the Service Head. Ensure compliance with warranty, AMC, and CMC terms. QualificationsBachelor’s degree or diploma in Engineering, Business Administration, or a related field. 1–3 years of experience in service coordination, preferably in medical equipment or manufacturing industries. Excellent communication and organizational skills. Proficiency in MS Office, Google Sheets, and CRM tools. Ability to multitask and handle high-pressure situations. Strong problem-solving skills and a customer-first attitude. Preferred SkillsPrior experience in coordinating field engineers. Familiarity with ERP systems (e.g., Odoo) is a plus. Basic understanding of autoclaves or sterilization equipment will be advantageous. What We OfferCompetitive salary and benefits Opportunity to grow in a fast-paced medical equipment manufacturing company Collaborative and supportive team environment Exposure to pan-India service operations
• Design and develop detailed 3D models and 2D drawings of mechanical components and assemblies using SolidWorks and AutoCAD. • Interpret product design requirements, technical specifications, and customer needs. • Create BOMs (Bill of Materials), assembly instructions, and technical documentation. • Conduct design reviews, identify risks, and implement improvements based on feedback. • Analyze tolerances, fits, and mechanical interactions to ensure performance and manufacturability. • Work with vendors and production teams to support prototyping and manufacturing processes. • Modify designs based on test data, production needs, and feedback from cross-functional teams. • Apply knowledge of materials, manufacturing techniques, and GD&T principles. • Maintain organized project documentation and CAD file management systems.
Job Title: Service Technician (Autoclave & ETO Sterilizer) Location: Ahmedabad, Gujarat Job Type: Full-Time Job Summary: We are looking for a skilled Service Technician to handle the installation, maintenance, and repair of Autoclaves and ETO Sterilizers. The role involves troubleshooting equipment breakdowns, ensuring optimal performance, and providing excellent customer support. Key Responsibilities: • Installation & Setup: Install, calibrate, and train customers on Autoclave and ETO Sterilizer operation and other CSSD equipment and hospitals and industry • Maintenance & Repairs: Perform regular maintenance and troubleshoot breakdowns promptly. • Customer Support: Provide technical assistance and build strong client relationships. • Documentation: Maintain accurate service records and compliance with safety standards. Qualifications & Requirements: • Preferable ITI/Diploma – Electricals/ Mechanicals • Technical knowledge in mechanical and electrical systems. • Experience with Autoclaves and ETO Sterilizers will be an added advantage. • Ability to work independently and respond to emergencies. • Strong communication and customer service skills. Preferred Skills: • Relevant technical certification. • Familiarity with industry standards and regulations. Compensation: 22000 CTC + Travel at actuals
Job Title: Service Technician (Autoclave & ETO Sterilizer) Location: Pune, Maharashtra Job Type: Full-Time Job Summary: We are looking for a skilled Service Technician to handle the installation, maintenance, and repair of Autoclaves and ETO Sterilizers. The role involves troubleshooting equipment breakdowns, ensuring optimal performance, and providing excellent customer support. Key Responsibilities: • Installation & Setup: Install, calibrate, and train customers on Autoclave and ETO Sterilizer operation and other CSSD equipment and hospitals and industry • Maintenance & Repairs: Perform regular maintenance and troubleshoot breakdowns promptly. • Customer Support: Provide technical assistance and build strong client relationships. • Documentation: Maintain accurate service records and compliance with safety standards. Qualifications & Requirements: • Preferable ITI/Diploma – Electricals/ Mechanicals • Technical knowledge in mechanical and electrical systems. • Experience with Autoclaves and ETO Sterilizers will be an added advantage. • Ability to work independently and respond to emergencies. • Strong communication and customer service skills. Preferred Skills: • Relevant technical certification. • Familiarity with industry standards and regulations. Compensation: 22000 CTC + Travel at actuals
Appoint CP from similar industry; Train field teams; Lead generation via direct sales; Promote projects; Manage CRM & funnels; Survey market; Ensure cross-functional execution; Support seminars & launches. Annual bonus Provident fund Sales incentives
Job Responsibilities: Dealer Appointment in the region from the similar industry Product and sales training to the field teams of dealers. Prospecting sales and lead generation Independent direct sales visits to the clients and lead generation Actively promote products to existing and potential customers Maintaining and managing CRM records Funnel management and opportunities for the area On site customer technical demonstrations and product training Survey the market and estimate customer and revenue market for our range of products Cross functional relationship management to ensure smooth execution of the orders. Assisting at seminars, training courses and product launches Attending and organizing local exhibitions
Job Responsibilities: • CP Appointment in the region from the similar industry. • Project and sales training to the field teams of CP. • Prospecting sales and lead generation. • Independent direct sales visits to the clients and lead generation • Actively promote project to existing and potential customers • Maintaining and managing CRM records Funnel management and opportunities for the area. • Survey the market and estimate customer and revenue market for our range of products • Cross functional relationship management to ensure smooth execution of the bookings. • Assisting at seminars, training courses and product launches Qualification: Bio Medical Engineering
About the Role We are looking for a motivated Customer Service Engineer who will play a key role in supporting our hospital and industry clients. You’ll be responsible for installing, maintaining, and repairing Autoclaves, ETO Sterilizers, and other CSSD equipment, while also ensuring our customers have a smooth and reliable experience with our products. This is not just a technical job — it’s also about building strong relationships with customers, solving their challenges, and becoming their go-to expert. What You’ll Do Install & Train: Set up Autoclaves and ETO Sterilizers, calibrate them, and train hospital/industry staff on usage. Service & Maintain: Carry out preventive maintenance and handle breakdowns quickly and efficiently. Customer Support: Provide technical help, answer queries, and ensure customer satisfaction. Record Keeping: Maintain service reports, safety compliance, and equipment history. What We’re Looking For ITI/Diploma in Electrical or Mechanical engineering (preferred). Basic knowledge of electrical and mechanical systems. Previous experience with Autoclaves or ETO Sterilizers is a bonus, but not mandatory. Ability to work independently, travel when required, and handle on-site situations with confidence. Good communication skills and a customer-first attitude. Why Join Us? Competitive Pay: ₹25,000 – ₹27,000 CTC + travel reimbursement. Growth: Yearly performance based growth structure. Growth Opportunities: Hands-on experience with cutting-edge medical equipment. Learning & Development: Continuous technical training and skill-building. Customer Impact: Be the face of the company, helping hospitals and industries run smoothly.
About the Role We are looking for a motivated Customer Service Engineer who will play a key role in supporting our hospital and industry clients. You’ll be responsible for installing, maintaining, and repairing Autoclaves, ETO Sterilizers, and other CSSD equipment, while also ensuring our customers have a smooth and reliable experience with our products. This is not just a technical job — it’s also about building strong relationships with customers, solving their challenges, and becoming their go-to expert. What You’ll Do Install & Train: Set up Autoclaves and ETO Sterilizers, calibrate them, and train hospital/industry staff on usage. Service & Maintain: Carry out preventive maintenance and handle breakdowns quickly and efficiently. Customer Support: Provide technical help, answer queries, and ensure customer satisfaction. Record Keeping: Maintain service reports, safety compliance, and equipment history. What We’re Looking For ITI/Diploma in Electrical or Mechanical engineering (preferred). Basic knowledge of electrical and mechanical systems. Previous experience with Autoclaves or ETO Sterilizers is a bonus, but not mandatory. Ability to work independently, travel when required, and handle on-site situations with confidence. Good communication skills and a customer-first attitude. Why Join Us? Competitive Pay: ₹25,000 – ₹27,000 CTC + travel reimbursement. Growth: Yearly performance based growth structure. Growth Opportunities: Hands-on experience with cutting-edge medical equipment. Learning & Development: Continuous technical training and skill-building. Customer Impact: Be the face of the company, helping hospitals and industries run smoothly.
About the Role We are looking for a motivated Customer Service Engineer who will play a key role in supporting our hospital and industry clients. You’ll be responsible for installing, maintaining, and repairing Autoclaves, ETO Sterilizers, and other CSSD equipment, while also ensuring our customers have a smooth and reliable experience with our products. This is not just a technical job — it’s also about building strong relationships with customers, solving their challenges, and becoming their go-to expert. What You’ll Do Install & Train: Set up Autoclaves and ETO Sterilizers, calibrate them, and train hospital/industry staff on usage. Service & Maintain: Carry out preventive maintenance and handle breakdowns quickly and efficiently. Customer Support: Provide technical help, answer queries, and ensure customer satisfaction. Record Keeping: Maintain service reports, safety compliance, and equipment history. What We’re Looking For ITI/Diploma in Electrical or Mechanical engineering (preferred). Basic knowledge of electrical and mechanical systems. Previous experience with Autoclaves or ETO Sterilizers is a bonus, but not mandatory. Ability to work independently, travel when required, and handle on-site situations with confidence. Good communication skills and a customer-first attitude. Why Join Us? Competitive Pay: ₹25,000 – ₹27,000 CTC + travel reimbursement. Growth: Yearly performance based growth structure. Growth Opportunities: Hands-on experience with cutting-edge medical equipment. Learning & Development: Continuous technical training and skill-building. Customer Impact: Be the face of the company, helping hospitals and industries run smoothly.
• Channel Partner Appointment in the region from the similar industry. • Project and sales training to the field teams of CP. • Prospecting sales and lead generation. • Independent direct sales visits to the clients and lead generation • Actively promote project to existing and potential customers • Maintaining and managing CRM records Funnel management and opportunities for the area. • Survey the market and estimate customer and revenue market for our range of products • Cross functional relationship management to ensure smooth execution of the bookings. • Assisting at seminars, training courses and product launches Qualification: Bio Medical Engineering / Any Engineer Role: Area Sales Manager (B2B) Industry Type: Medical Devices & Equipment Department: Sales & Business Development Reporting to : National Sales Head
• Channel Partner Appointment in the region from the similar industry. • Project and sales training to the field teams of CP. • Prospecting sales and lead generation. • Independent direct sales visits to the clients and lead generation • Actively promote project to existing and potential customers • Maintaining and managing CRM records Funnel management and opportunities for the area. • Survey the market and estimate customer and revenue market for our range of products • Cross functional relationship management to ensure smooth execution of the bookings. • Assisting at seminars, training courses and product launches Qualification: Bio Medical Engineering / Any Engineer Role: Area Sales Manager (B2B) Industry Type: Medical Devices & Equipment Department: Sales & Business Development Reporting to : National Sales Head
• Channel Partner Appointment in the region from the similar industry. • Project and sales training to the field teams of CP. • Prospecting sales and lead generation. • Independent direct sales visits to the clients and lead generation • Actively promote project to existing and potential customers • Maintaining and managing CRM records Funnel management and opportunities for the area. • Survey the market and estimate customer and revenue market for our range of products • Cross functional relationship management to ensure smooth execution of the bookings. • Assisting at seminars, training courses and product launches Qualification: Bio Medical Engineering / Any Engineer Role: Area Sales Manager (B2B) Industry Type: Medical Devices & Equipment Department: Sales & Business Development Reporting to : National Sales Head
Key ResponsibilitiesClient Engagement & Relationship Management Regular visits to hospitals, biomedical engineers, purchase departments, and other key decision-makers. Build and maintain long-term relationships with clients by addressing their queries and ensuring customer satisfaction. Act as the primary point of contact for assigned accounts. Business Development & Lead Generation Identify and generate new business opportunities through field visits, networking, and market research. Develop and maintain a pipeline of prospective clients. Follow up on leads to convert them into sales opportunities. Sales & Quotation Management Prepare and submit quotations, tenders, and proposals in coordination with the sales team. Negotiate with clients to close business deals. Track and follow up on submitted quotations/tenders until finalization. Market Intelligence Understand industry trends, competitors, and customer requirements. Provide feedback to the management team for product improvement and business strategy.
Key Responsibilities Field Sales, Client Engagement & Relationship Management Regular visits to hospitals, biomedical engineers, purchase departments, and other key decision-makers. Build and maintain long-term relationships with clients by addressing their queries and ensuring customer satisfaction. Act as the primary point of contact for assigned accounts. Business Development & Lead Generation Identify and generate new business opportunities through field visits, networking, and market research. Develop and maintain a pipeline of prospective clients. Follow up on leads to convert them into sales opportunities. Sales & Quotation Management Prepare and submit quotations, tenders, and proposals in coordination with the sales team. Negotiate with clients to close business deals. Track and follow up on submitted quotations/tenders until finalization. Market Intelligence Understand industry trends, competitors, and customer requirements. Provide feedback to the management team for product improvement and business strategy.
Key Responsibilities Field Sales, Client Engagement & Relationship Management Regular visits to hospitals, biomedical engineers, purchase departments, and other key decision-makers. Build and maintain long-term relationships with clients by addressing their queries and ensuring customer satisfaction. Act as the primary point of contact for assigned accounts. Business Development & Lead Generation Identify and generate new business opportunities through field visits, networking, and market research. Develop and maintain a pipeline of prospective clients. Follow up on leads to convert them into sales opportunities. Sales & Quotation Management Prepare and submit quotations, tenders, and proposals in coordination with the sales team. Negotiate with clients to close business deals. Track and follow up on submitted quotations/tenders until finalization. Market Intelligence Understand industry trends, competitors, and customer requirements. Provide feedback to the management team for product improvement and business strategy.