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Hinduja Hospital
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Customer Service Coordinator

Customer Service Coordinator

Hinduja Hospital

2 - 6 years

0 Lacs

maharashtra

Posted:1 day ago| Platform: Shine logo

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Skills Required

computer knowledge

Work Mode

On-site

Job Type

Full Time

Job Description

As a Hospital Service Executive, your role involves taking rounds of the patient care areas within the hospital and being stationed at different departments as required. You will be responsible for escorting and guiding VIP clients who have been referred to the department by Higher Management or any other authentic reference. Your duties will include gathering feedback on the services provided, addressing grievances, and pacifying irate customers. Additionally, you will be involved in call activities and participating in patient care programs, patient experience activities, and events. Basic computer knowledge is also a requirement for this role. **Key Responsibilities:** - Taking rounds of the hospital patient care areas - Escorting and guiding VIP clients referred by Higher Management - Gathering feedback on services and handling grievances - Participating in patient care programs and events - Engaging in call activities **Qualifications Required:** - Strong communication and interpersonal skills - Ability to handle challenging situations with patience - Basic computer knowledge (Note: No additional details about the company were mentioned in the job description.),

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Customer Service Coordinator