2.0 - 6.0 years

0 Lacs

maharashtra

On-site

As a part of Protium, the full-service FinTech start-up aiming to revolutionize the credit business in India through Data Science and Technology, you will be responsible for leading a team of trained product experts to ensure a seamless and delightful experience for our customers. Key Responsibilities: - Handle escalations efficiently to ensure customer satisfaction - Manage voice, non-voice, and walk-in customer support channels effectively - Resolve customer queries promptly and accurately - Generate and maintain Management Information System (MIS) reports - Lead and supervise the team effectively to meet performance goals Qualifications Required: - Prior experience in customer support or ...

Posted 2 weeks ago

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Customer Service Coordinator Protium

3.0 - 7.0 years

0 Lacs

maharashtra

On-site

Role Overview: As a part of Protium: The Company, you will be responsible for leading a team of trained product experts to ensure our customers have a delightful and frictionless experience. Your main focus will be on escalation handling, voice, non-voice, and walk-in customer support, query resolution, MIS generation, and team management. Key Responsibilities: - Handle escalations effectively to ensure customer satisfaction - Provide support to customers through voice, non-voice, and walk-in channels - Resolve customer queries in a timely and efficient manner - Generate MIS reports to track and analyze team performance - Manage and lead a team of trained product experts to deliver exception...

Posted 3 months ago

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Billing Executive/Account executive Rollick Ice Cream

2.0 - 6.0 years

0 Lacs

howrah, west bengal

On-site

You will be responsible for processing supplier invoices accurately and timely, as well as resolving any discrepancies with suppliers or vendors related to billing. In Accounts Receivable (AR) role, you will be tasked with collections and follow-up to resolve billing issues with debtors, and help in maintaining the Company's cash flow by ensuring timely collections. You will also be responsible for preparing aging reports to identify overdue accounts and ensure accurate financial reporting and reconciliation. You will need to ensure that all financial transactions comply with accounting standards and internal controls, and assist in preparing for audits by providing necessary documentation a...

Posted 3 months ago

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