482 Complaint Handling Jobs - Page 8

About The Role About The Role ( Team Member - Customer Service) Responsible to provide adequate and quick resolution to all the cases assigned Analyze the complaint trend and present to the senior management Preparing RCA ,Monitoring the cases and initiating corrective action Liaise up and coordinate with business stakeholders to close the cases end to end Job Requirement: Banking knowledge is must (Loan division knowledge is preferred) Good Communication skill (Verbal & Written) Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.) Graduate n above Min. experience of 5 years n plus

About The Role "¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). "¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT "¢Digital Adoption for all Retail Asset Clients "¢Achieve Cross sell Targets set as per KRA"™s "¢Quality of Service Request and Resolution as given to customers. Job requirements: "¢Some experience in Customer Service would be an added advantage "¢Believes in team work "¢Taking ownership of customer issues and taking them to end to end resolution "¢Apply best practices and focus on areas of improvement "¢Focused towards achievement of own KRAs "¢Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. "¢Proficiency in WORD and EXCEL/PPT preferred Eligibility: "¢Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role. "¢Applications can be made for roles in same level or one level above.

About The Role "¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). "¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT "¢Digital Adoption for all Retail Asset Clients "¢Achieve Cross sell Targets set as per KRA"™s "¢Quality of Service Request and Resolution as given to customers. Job requirements "¢Some experience in Customer Service would be an added advantage "¢Believes in team work "¢Taking ownership of customer issues and taking them to end to end resolution "¢Apply best practices and focus on areas of improvement "¢Focused towards achievement of own KRAs "¢Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. "¢Proficiency in WORD and EXCEL/PPT preferred Eligibility "¢Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role. "¢Applications can be made for roles in same level or one level above.

HI JOBSEEKERS !!! GREETINGS FROM RECOUP INFO !! We are looking for talented Customer Support Executives for our dynamic BPO team in Noida and Gurugram. If you have a passion for delivering outstanding customer service and possess excellent communication skills, this is the perfect opportunity for you! WORK FROM OFFICE Process- Customer Support Executive Key Responsibilities:- Handle inbound and customer queries via call , email, or chat. Provide accurate and helpful information about our products/services. Resolve customer issues in a timely, professional, and friendly manner. Maintain a high level of customer satisfaction by addressing concerns and queries. Keep accurate records of customer interactions and feedback. Requirements:- Graduate & Undergraduate both can apply Good communication skills in English . Should Be Immediate Joiner. For females its a pure day shift & boys - any 9h rotational shift. Salary between 15k to 29k In Hand. Health benefits and other perks Other Benefits - Positive environment - PF & ESIC -Internal Promotion Opportunities Mode Of Interview -Walk-in Interview. NOTE - SALARY COMPLETELY DEPENDS ON INTERVIEW. To get your Interview aligned connect with me directly on the number given below & can share their resume on the same number Saima - 8090893339 Akshat - 8090893337 NOTE- IN CASE CALL WILL BE MISSED OR NOT RECEIVED BY RECRUITER THEN MUST SHARE RESUME AT Regards, Deepanshi Pathak Senior HR Specialist Recoup Info. #gurugram#noida#noidajobs#jobs2025#lko#immediatejoiner#freshers#graduate#undergraduate#naukri#experience#customersupport#customerservice#delhijobs#bpo#bpocallcenter#nonvoice#chatprocess#voiceprocess#blendedprocess

HI JOBSEEKERS !!! GREETINGS FROM RECOUP INFO !! We are looking for talented Customer Support Executives for our dynamic BPO team in Noida and Gurugram. If you have a passion for delivering outstanding customer service and possess excellent communication skills, this is the perfect opportunity for you! WORK FROM OFFICE Process- Customer Support Executive (Blended process) Key Responsibilities:- Handle inbound and customer queries via call , email, or chat. Provide accurate and helpful information about our products/services. Resolve customer issues in a timely, professional, and friendly manner. Maintain a high level of customer satisfaction by addressing concerns and queries. Keep accurate records of customer interactions and feedback. Requirements:- Graduate & Undergraduate both can apply Good communication skills in English . Should Be Immediate Joiner. For females its a pure day shift & boys - any 9h rotational shift. Salary between 15k to 25k In Hand.Health benefits and other perks Other Benefits - Positive environment - PF & ESIC -Internal Promotion Opportunities Mode Of Interview -Walk-in Interview. NOTE - SALARY COMPLETELY DEPENDS ON INTERVIEW. To get your Interview aligned connect with me directly on the number given below & can share their resume on the same number @ 8090893336 Deepanshi Pathak NOTE- IN CASE CALL WILL BE MISSED OR NOT RECEIVED BY RECRUITER THEN MUST SHARE RESUME AT 8090893336 Deepanshi Pathak Regards, Deepanshi Pathak Senior HR Specialist Recoup Info. #gurugram#noida#noidajobs#jobs2025#lko#immediatejoiner#freshers#graduate#undergraduate#naukri#experience#customersupport#customerservice#delhijobs#bpo#bpocallcenter#nonvoice#chatprocess#voiceprocess#blendedprocess

Provide administrative and coordination support to field teams, manage documentation, handle customer queries, track deliveries, and assist with daily operations to ensure smooth service execution for logistics and transportation services. Required Candidate profile who are flexible with rotational shifts and extended working hours. Share audio introductions and resume on 9618224054 - Whatsapp Immediate joiners only Telugu, hindi and english office work- 6 days

Provide administrative and coordination support to field teams, manage documentation, handle customer queries, track deliveries, and assist with daily operations to ensure smooth service execution for logistics and transportation services. Required Candidate profile who are flexible with rotational shifts and extended working hours. The ideal candidate should be reliable, adaptable to dynamic schedules, and committed to ensuring smooth day-to-day operations.

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Key Responsibilities Establish direct relationship with the employees Single Point of Contact of employees Respond and close all feedbacks within defined SLA Shares observations regarding any misalignment to defined guidelines of the area allocated Report any concerns or patterns in employee feedback periodically to Manager Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Support in client specific initiatives such technology roll-outs, benchmarking, best practices etc. Addressing and escalating customer complaints. Take daily customer feedback & Maintain good POY score. Always maintain grooming standards set by the organization On-site Mumbai, MH

Key Responsibilities: Respond promptly to customer inquiries. Troubleshoot and resolve issues efficiently. Maintain records of interactions using CRM tools. Provide feedback to improve products/services. Requirements: Strong verbal and written communication. Familiarity with helpdesk tools like Freshdesk, Zendesk. Patience and empathy in handling customer concerns.

Skill required: Retirement Solutions - Customer Service Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We are dealing with individual retirement of variable annuity and here we have work in policy transactions received from policy owners based on request we deal with policy admin services and death claims request. Also, both the teams handle phone calls on NIGO request with agent and customersRetirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for 2.What are you looking forWe are looking for candidate with experience in Life-Annuity Claims and Policy admin services financial and non-fi transactions such as policy surrender, loan, withdrawal, and policy transfersLife , Annuity, Retirement Insurance ,claims experience and managed financial transactions Roles and Responsibilities: Candidates who will hire for above role will be responsible for 100% transaction role with same day processing tat and ~20-30% NIGO calls with clientCandidate should have been flexible for 100%-night shift start from 8.30 PM and RTO during the training Qualification Any Graduation

Hiring: Customer Support Manager Remote WFH | 4 AM12 PM IST | Weekly Off: Wed No calls, no targets – customers message you Process orders via vendors, verify payments Daily Google Sheet 22K+ in-hand + incentives Work from home Annual bonus Joining bonus

Post Sales Manager Job DescriptionPosition Overview: The Post Sales Manager is responsible for overseeing all activities related to customer support, service delivery, and account management following the initial sale. This role ensures that customers derive maximum value from the product or service, leading to high satisfaction, loyalty, and potential upsell opportunities. Key Responsibilities: Customer Onboarding & Support: Facilitate smooth transitions for customers from sales to post-sales support. Provide training and resources to help customers effectively use the product or service. Issue Resolution: Address and resolve customer complaints, concerns, and queries promptly and effectively. Collaborate with internal teams to troubleshoot and resolve complex issues. Account Management: Maintain regular communication with key accounts to ensure satisfaction. Identify opportunities for upselling or cross-selling additional products or services. Process Improvement: Analyze customer feedback and service data to identify areas for improvement. Implement strategies to enhance service delivery and customer experience. Team Leadership: Lead and mentor the post-sales team, ensuring high performance and professional development. Set clear objectives and KPIs for the team and monitor progress. Reporting & Analysis: Prepare and present regular reports on post-sales activities, customer satisfaction metrics, and service performance. Utilize data to inform decision-making and strategic planning. Required Skills & Qualifications: Educational Background: Bachelor's degree in Business Administration, Marketing, or a related field. Relevant certifications in customer service or project management are a plus. Experience: Minimum of 5 years in post-sales, customer service, or account management roles. Proven track record of managing customer relationships and leading teams. Technical Proficiency: Familiarity with CRM software and customer support tools. Strong analytical skills and experience with data analysis. Communication Skills: Excellent verbal and written communication abilities. Strong interpersonal skills with the ability to build rapport with clients. Problem-Solving: Ability to think critically and resolve issues efficiently. Strong decision-making skills and attention to detail. Desirable Attributes: Empathy and patience in dealing with customer concerns. Proactive approach to identifying and addressing potential issues. Ability to work collaboratively across departments. Strong organizational and time-management skills. This role is vital for companies aiming to enhance customer satisfaction and loyalty post-purchase. If you're interested in pursuing a career as a Post Sales Manager, consider tailoring your resume to highlight relevant experience and skills in customer service, account management, and team leadership.

Bachelor'sWe are seeking a proactive and customer-focused Customer & Social Media Escalation Executive to manage and resolve high-priority customer complaints and public-facing grievances on social media platforms. You will be the frontline representative for brand reputation and customer trust, ensuring timely, empathetic, and effective resolutions both privately and publicly. Role & responsibilities Monitor and manage customer escalations across all platforms (calls, emails, chat, social media). Track and respond to complaints, queries, or negative feedback posted on platforms like Twitter (X), Instagram, Facebook, Google Reviews, etc. Coordinate with internal teams (Operations, Product, Tech, etc.) for issue resolution and escalation management. Provide prompt, professional, and thoughtful replies to ensure positive brand sentiment. Maintain accurate records of all escalated cases and provide regular updates to leadership. Identify recurring issues and provide feedback for process improvements. Ensure SLAs and TATs are consistently met for escalated complaints. Draft reports and dashboards on complaint trends, resolution timelines, and public sentiment. Preferred candidate profile Bachelors degree in any discipline (preferred: Communications, Business, or related field). 2-5 years of experience in customer service or social media escalation roles. Strong written and verbal communication skills in English and [local language, if applicable]. Excellent problem-solving skills and emotional intelligence. Proficiency with CRM tools (e.g., Zendesk, Freshdesk) and social media tools (e.g., Hootsuite, Sprout Social). Calm under pressure, with the ability to handle difficult or irate customers diplomatically. Strong attention to detail and ability to multitask in a fast-paced environment. Working Days: 6 days, Rotational week off Why Join Us: Be part of a fast-growing, customer-centric organization Opportunity to shape public brand perception Collaborative work environment with clear career growth paths

- Handle customer complaints, concerns, and feedback in a professional & empathetic manner. - Maintain accurate records of customer interactions. - Provide product/service information and guide customers through our offerings.

Hiring: International Email / Chat Process Customer Support (BPO) Location: Bangalore (Work from Office) CTC: Up to 4.2 LPA + Incentives (Experienced) CTC: Up to 3.2 LPA (Freshers) Shift: Night / 247 rotational shifts Perk: 2-way cab facility provided Working Days: 5 days working | 2 days rotational off Notice Period: Immediate Joiners Only About the Role We are hiring Customer Support Executives (Email / Chat Process) for a leading international BPO. This role involves handling customer queries through email and chat, ensuring excellent customer satisfaction. Eligibility: Experience: Minimum 1 year in international customer support (email/chat preferred) Freshers with excellent communication & writing skills can apply (3.2 LPA) Qualification: Graduate / Undergraduate Skills: Excellent written and verbal communication Good typing speed & accuracy Customer handling BPO metrics (CSAT, AHT, SLA) Apply now and join a top international BPO for a rewarding career in customer service!

Location- Noida,Sector 16A About Us Visit Health is a pioneering health-tech platform, founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive. Originated as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has grown into an all-in-one wellness ecosystem that connects doctors, insurers, and millions of Indian families. Our services range from physical and mental wellness to OPD benefits, empowering both individuals and corporations to prioritize well-being. Our Core Offerings - Employee Assistance Program (EAP): Mental health support services for a balanced work-life experience. - Personalized Health Plans: Tailored wellness programs with fitness, meditation, and nutritional guidance. - Health Check-ups & Screenings: Preventive check-ups and vaccinations for proactive health management. - Comprehensive Wellness Programs: Designed to boost morale, productivity, and holistic employee health. - Preventive & OPD Care: Seamless primary care and OPD services, reducing out-of-pocket expenses through cashless OPD benefits. Founding Team The founding team Chetan Anand, Anurag Prasad, Vaibhav Singh, and Shashvat Tripathi — established Visit Health to bridge the healthcare gap in India. Driven by their experiences with limited healthcare access in Pilani, they have built Visit Health into a platform that advocates quality, accessible healthcare for everyone. What Sets Us Apart - Comprehensive & Flexible OPD Benefits: Visit offers unlimited access packages for employees and dependents, covering mental health, nutrition, diagnostics, and doctor consultations. - Integrated Platform: Combining primary and secondary care, our platform connects corporates, insurers, and retailers, making healthcare seamless and holistic. - Engagement & Gamification: AI-driven insights, step challenges, and rewards (FitCoins) drive high engagement and builds lasting healthy habits. - 24/7 Accessibility: Accessible health support anytime, designed to address India’s diverse healthcare needs. Key Milestones & Achievements - Expanding Primary Care Access: Serving over 5 million users with 1.5 million annual health checkups, 500,000 doctor consultations, and 200,000 pharmacy orders. - Strategic Partnerships: Collaborations with leading insurers and doctors, reaching 2,500 major Indian corporations and MSMEs. - Technological Innovation: Introduced India’s first cashless OPD insurance program in partnership with Apollo Munich, with a network of over 35,000 doctors. - Awards & Recognition: Honored in Forbes 30 Under 30 Asia (2020) and BITSAA Global 30 Under 30 (2022). - Funding Success: Secured over $40 million in investments to drive growth and service expansion. Future Vision Visit Health aims to further strengthen India’s primary care infrastructure, expand its corporate and insurer partnerships, and introduce advanced health tech solutions. With a focus on universal health coverage, we’re committed to making healthcare accessible for all employees and their families, supporting them in leading healthier lives. Visit Health — Empowering workplaces with accessible, affordable, and impactful healthcare. Key Responsibilities: Supervise a MER Calling agents to ensure performance standards and targets are met. Monitor team calls, emails, and interactions to ensure quality, compliance, and service excellence. Provide regular coaching, feedback, and performance appraisals to team members. Track and report on team metrics, including AHT, FCR, CSAT, and SLA adherence. Handle complex customer escalations and resolve issues effectively. Schedule shifts, manage attendance, and ensure adequate staffing. Conduct daily briefings, share process updates, and ensure policy compliance. Collaborate with Quality, Training, and Workforce Management teams to improve processes. Motivate and drive team engagement through rewards, recognition, and regular communication. Identify training needs and facilitate upskilling initiatives. Key Skills & Competencies: Excellent communication and interpersonal skills Strong leadership and motivational abilities Good understanding of call centre metrics and reporting tools Problem-solving and conflict resolution skills Ability to work under pressure and manage multiple priorities Qualifications & Experience: Graduate in any discipline (preferred) 24 years of call centre experience, with at least 1 year in a supervisory or team lead role Proficiency in CRM systems and call management tools Experience in handling inbound/outbound/voice/non-voice processes (as applicable)

Role & responsibilities Audit Incident report and Mystery shopping cases within defined SLA to finalize appropriate disciplinary actions. Follow up with cross-functional departments (Anti-fraud, Security, Complaints, etc.) to ensure correct and timely closure Handle Complaints related to Sales network and ensure adherence to agreed TAT Accurate & timely MIS preparation. Contribute towards ensuring the KRIs for Sales function are always within the specified limits. Quality check of tickets closed by Team during Contract Management Ticket closure. Incorrect error marked, follow up with AF/BO to action the ticket. Payment Queries (Over payment - refund, EMI mapping, Correct pairing, UTR share, Dealer disbursement) Handle Card Unblocking & Finish Request Coordinating with cross functional departments for resolving Network Concerns Checking & validating the response of team to Sales Network / Other Functions Requirements- Good organizational skills and ability to handle multiple priorities simultaneously. Good listening, negotiation and presentation skills Exceptional oral and written communication Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization Basic Excel Skills

Customer Care Executive Watch JD for more details: https://youtube.com/shorts/-eKPzVlniuc Unlock Your Future with Expert Recruitment! Explore Active Open Roles: Job's Portfolio : www.youtube.com/@vikranthodage7217

Role & responsibilities Develop and Implement CRM Strategies: Create and execute comprehensive CRM strategies aligned with company goals, focusing on customer acquisition, retention, and satisfaction. CRM System Management: Oversee the selection, implementation, and maintenance of CRM systems, ensuring they are effectively used by the team. Data Management and Analysis: Manage and analyze customer data within the CRM system, identifying trends, and providing insights to improve sales and marketing strategies. Customer Relationship Management: Build and maintain strong relationships with key customers, addressing their needs and concerns throughout the customer journey. Collaboration: Work closely with sales, marketing, customer service, and other teams to ensure a unified customer experience and streamline processes. Team Leadership: In some cases, lead and mentor a team of CRM specialists, providing guidance and training on CRM best practices. Reporting and Analysis: Generate reports and provide insights to management on customer acquisition, retention, and overall customer satisfaction. Customer Feedback: Collect and analyze customer feedback, identifying areas for improvement in products and services. Training and Support: Provide training and support to team members on CRM system usage and best practices. Project Management: Manage CRM-related projects, including system implementations and process improvements. Preferred candidate profile

EXPERIENCE: 1) Minimum 2-3 years of experience in Customer Services (Banking / NBFC sector) 2) Candidate should be well versed in Complaints Management and Regulatory complaints 3) Work Experience of handling customers complaints/requests through - Walking Customer KEY ROLES & RESPONSIBILITIES Interaction with customers through different modes of communication (Including - Walk-in Customers, Emails, and calls) to provide and process information in response to inquiries, complaints, and requests about product and services of Shriram housing Finance. Familiar with Complaints resolution process and specifically dealing with regulatory/Authority complaints Following up with internal departments like Sales, Accounts, IT & Technology, external agencies for the closure of the unresolved customer complaints & Escalations Taking ownership of customer issues and acting as their advocate with internal stakeholders Target first time resolutions, timely reply on tickets and ensure the SLA adherence Retaining existing Customers through effective means of negotiation, offering collateral if any. Maintaining MIS Being updated on new products, product features and services.

Role & responsibilities • Serve as the single point of contact for all customer queries post-booking. • Maintain proactive and professional communication with customers through calls, emails, meetings, and digital platforms. • Address and resolve client issues or concerns promptly and effectively. • Coordinate all documentation processes Sale Agreements, Allotment Letters, Possession Letters, etc. • Ensure timely collection of required KYC documents and compliance with RERA guidelines. • Track and ensure timely milestone-based payments from customers. • Generate and share payment reminders, receipts, and collection statements. • Coordinate with accounts for reconciliation of customer payments. • Plan and coordinate pre-handover site visits, inspections, and snag list resolutions. • Manage possession formalities, customer walk-throughs, and key handover events. • Maintain accurate customer records and lifecycle data in CRM tools (e.g., Salesforce, HubSpot, or in-house ERP). • Prepare regular MIS reports, collection dashboards, and customer feedback summaries. • Analyze trends and recommend process improvements for customer satisfaction. • Cultivate long-term relationships with clients for referrals and repeat business. • Coordinate post-handover support, warranty issues, and AMC (Annual Maintenance Contracts). • Organize customer engagement programs, site events, and community-building activities. Skills Required • Excellent communication and interpersonal skills • Strong understanding of premium real estate customer expectations • Proficiency in CRM software, Excel, and document management tools • Customer-centric attitude with problem-solving capability

Responsibilities Respond to customer queries via email & WhatsApp Handle order-related issues, exchanges, and follow-ups with accuracy Coordinate to resolve concerns smoothly Maintain a record of tickets and timely responses Update support templates

Managing the entire business aspects of the bar Training staff to provide excellent service to patrons Creating effective schedules & resolving complaints Setting and enforcing quality and safety controls Ensuring licenses are updated and in line

EXPERIENCE: 1) Minimum 2-3 years of experience in Customer Services (Banking / NBFC sector) 2) Candidate should be well versed in Complaints Management and Regulatory complaints 3) Work Experience of handling customers complaints/requests through - Walking Customer KEY ROLES & RESPONSIBILITIES Interaction with customers through different modes of communication (Including - Walk-in Customers, Emails, and calls) to provide and process information in response to inquiries, complaints, and requests about product and services of Shriram housing Finance. Familiar with Complaints resolution process and specifically dealing with regulatory/Authority complaints Following up with internal departments like Sales, Accounts, IT & Technology, external agencies for the closure of the unresolved customer complaints & Escalations Taking ownership of customer issues and acting as their advocate with internal stakeholders Target first time resolutions, timely reply on tickets and ensure the SLA adherence Retaining existing Customers through effective means of negotiation, offering collateral if any. Maintaining MIS Being updated on new products, product features and services.