1473 Complaint Handling Jobs - Page 9

Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Responsibilities: Handle customer queries across WhatsApp, Email & Social DMs, ensure quick resolutions, make follow-up/upsell calls, escalate issues, track FAQs, maintain brand tone, and meet KPIs like FRT, TAT, CSAT & conversions

Client Welcome & Assistance Greet walk-in clients, visitors, and potential buyers warmly. Ensure a pleasant and professional first impression of the company. Client Coordination Schedule site visits, follow up on appointments, and coordinate with the sales team. Escort clients during site visits or coordinate with the designated representative. Customer Experience Management Understand client needs and guide them to appropriate project offerings. Provide brochures, floor plans, and explain amenities when needed. CRM & Data Handling Maintain visitor records and update client information in the CRM system. Share feedback and insights from client interactions with the sales and marketing teams. Hospitality & Ambience Maintain the reception area and customer lounge to ensure a clean, welcoming atmosphere. Offer refreshments and ensure comfort for visiting guests. Event & Walk-in Management Assist in managing open house events or weekend property showcase events. Ensure smooth flow of appointments during high-traffic days. Support to Sales & Marketing Teams Provide administrative and backend support like printing brochures, coordinating transport for clients, etc. Help gather customer feedback post site visit or property presentation. Complaint Handling & Escalation Address minor queries or concerns and escalate unresolved issues to the concerned team. Follow up to ensure customer satisfaction.

Key Responsibilities: Marketing and Admissions / Collections Ensuring there is no Zero paid for fee payment on a monthly basis. Transport Fee collections. Fee dues are paid on time for the first term. Collection of Fine and any other miscellaneous income. Responsible for Pre-School tie-ups in designated area. Target achievement for revenue and admissions. Planning and execution of all the marketing activities/events/tie ups. Training and development of Team members of diverse verticals. Accounts, branch operations, maintenance and upkeep, vendor management, Customer Relationship Management. Branch Handling Taking care of smooth operation of the given branch Responsibility of collection of tuition fee collection, Campus Maintenance, Transport System Working on data and preparing reports for presentation - Parent handling and entire responsibility to handle all non-academic grievances Should have knowledge in handling inventory Handling employee grievances - Focus on continuous improvement to increase efficiency of task - Standardizing the process Keeping Close track on Inward/Outward movement Trustee Handling and Stakeholder Management Handling grievances in BMC Coordinating amongst other business verticals such as Marketing, Logistics, Procurement, Projects, Academics, etc. Conducting interviews for admin team members Parent Handling Front facing on all non-academic issues. Handling Complaints Making sure the issues mentioned in Complaint Register are resolved at the earliest. Follow up with Front Office, Accounts and Campus In-charge for early resolutions of complaints. Staff Keeping a close track of staff strength. Ensuring the attendance for staff is regularly and properly marked by EA. Be the contact point of HR for attendance and salary processing. Follow up with Corporate Office for staff complaints/ issues. Making sure the recruitment database is maintained properly by front office. Getting data for recruitment of surrounding schools and play school teachers. Transport Keeping a close track on bus operations. Ensuring timely maintenance of buses. Making sure the GPRS of all buses is functioning properly for parents to receive updates. Breath analyses test is done on a regular basis for drivers. Campus Maintenance Ensuring overall school maintenance. Checking Maintenance Register daily. Play Grounds/ Courts are well maintained. Trustee Handling Handling administrative issues. Quarterly reviews. Getting signatures on required cheques by Trustees. Finance Keeping close track of collections. Managing petty cash for the branch and ensuring the documents are in order. Managing vendor payments and attendance. Campus Maintenance Ensuring overall school maintenance. Checking Maintenance Register daily. Play grounds, courts & all other amenities are well maintained.

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Should possess detailed information about the company, facility, policy and the procedures. Should have an eye for detail and the ability to effectively coordinate with the end user, other departments, and vendor partners. Obtains list of the events and requests from the helpdesk daily. Prioritize and delegate the work accordingly. Monitor and inspects the work of the team for conformance to the prescribed standards of cleanliness. Maintain clear and efficient communication and coordination with all the departments. Schedules periodic major cleaning projects including carpet, upholstery, chair shampooing, cleaning of windows, drains, canopy etc. Schedules deep cleaning of all meeting rooms and workstation on periodic basis including. Handling, escalating, and updating all user complaints/ concerns in an efficient and timely manner. Investigate concerns regarding housekeeping service or equipment and take corrective action. Provides support to the facility manager in operations by staff training, coaching, counselling and enforcing to the standard operating procedures. Ensure all meeting room functions/ events / VIP/ customer visits are properly set according to the requests/ instruction received. Provide with all sorts of reports/ data after validation as required. Assists in controlling the expenses and provide cost effective solutions. Manages the deployment as per schedule, highlight all absenteeism. Maintain high quality of housekeeping standards external/public area. Co-ordinate with vendors eg: Pest control, faade, garden for services. Attend to any user complaints and take service recovery measures if required. Maintains the record for repair and periodic maintenance of cleaning equipment. Prepares store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping supplies and chemicals. Select, staff, recruit, hire, and train qualified housekeeping candidates. Attends training seminars to perfect housekeeping techniques and procedures and enhance supervisory skills. Records data concerning work assignments, personnel actions, and timecards, and prepares periodic reports. Attends periodic meetings to discuss issues/ complaints, to make recommendations for service improvement and efficient operations. Must be able to work in multiple shifts and timings. Be multitasking and able to deliver the results as desired within timelines. Any Degree with experience in Soft service management. 4-5 years of experience in development, implement and maintaining Technical Operation in IT/MNC Good written and spoken communication skills Ability to multi-task and efficiently track implementation at remote locations through identified SPOCs Program management skills Scheduled Weekly Hours: 54

Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services. Maintaining a hospitality outlook and always look presentable. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. Being familiar with lost and found procedures. Addressing concerns through daily checking of mails for priority requests. Receiving calls and emails from clients. Ensuring closure of complaints by proper communication to stakeholders. Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc. Updating the handover/ takeover register before end of shift for all completed/pending tasks. Managing and participating in events, overlooking general maintenance and guest handling.

We are seeking a competitive and trustworthy Sales Executive to assist in expanding our business activities. Your responsibilities will include identifying and pursuing new sales opportunities, negotiating deals, and ensuring customer satisfaction. If you possess strong communication skills and are comfortable engaging with potential customers to showcase our services and products via email and phone, we are interested in meeting you. Your role will be instrumental in helping us exceed business expectations and contributing to our company's rapid and sustainable growth. Conducting market research to discover selling possibilities and assess customer needs will be a key part of your job. You will actively search for new sales prospects through methods such as cold calling, networking, and social media. Additionally, you will be responsible for arranging meetings with potential clients, understanding their requirements, and delivering relevant presentations on our products and services. Regularly generating reports containing sales and financial data, ensuring stock availability for sales and demonstrations, and representing the company at exhibitions or conferences will also be part of your duties. You will be expected to negotiate and close deals, address complaints or objections, collaborate with team members to enhance performance, and gather feedback from customers or prospects to share with internal teams. The ideal candidate should have at least 2 years of experience as a Sales Executive or in a related role, hold a Bachelor's Degree, and demonstrate proficiency in English. A strong understanding of MS Office, marketing techniques, and negotiation skills is essential. A quick learner with a passion for sales, a self-motivated individual with a results-oriented mindset, and someone capable of delivering engaging presentations will thrive in this position. For further discussions, please contact +91 9952828633.,

You are a bright candidate who is sought after by a jewellery showroom for the position of Sales Manager. Your role will involve utilizing your prior retail sales experience to effectively make over-the-counter sales. By establishing a strong rapport with both potential and existing customers, you will be able to identify their current and future requirements. It is essential for you to be capable of attending calls and addressing customer queries promptly. In this role, you will be required to stay updated on market trends within the retail industry, understand upcoming customer initiatives, and keep a close eye on local competitors. Accurate record-keeping and ensuring the availability of materials to prevent any interruptions in operations are crucial responsibilities. Additionally, you will be supervising sales associates, managing change requests from customers, and demonstrating excellent communication skills. Your familiarity with the sales items and procedures in the department will enable you to provide clients with precise information that can enhance sales transactions. Developing effective sales strategies to attract new customers and retain existing ones is a key aspect of this role. Furthermore, you will be expected to handle customer complaints and feedback professionally while staying informed about all ongoing promotions. This is a full-time position with a day shift schedule based in Chandigarh, Chandigarh. The ideal candidate should have at least 3 years of experience in retail sales and a total of 3 years of work experience. Proficiency in English is required for this role, and the work will be carried out in person at the showroom.,

We are seeking a Front Office Manager to oversee our reception area and serve as the welcoming presence of our organization. Your main responsibility will be to ensure all visitors are greeted warmly and receive excellent service. In addition, you will be in charge of coordinating various front desk tasks such as answering calls, managing reservations, and providing guest services. The ideal candidate for this role will possess a friendly demeanor, along with a proactive and professional mindset to effectively manage and guide our team. It is essential that you have strong customer service skills and the ability to handle complaints efficiently. To apply for this position, please submit your CV for further consideration and updates.,

As a Customer Care Executive, you will be responsible for effectively communicating service expectations to customers within the company. Your primary duties will include making calls, answering phones, addressing customer inquiries, and resolving customer issues. You will play a crucial role in the front-facing aspect of the organization, directly impacting the customer's perception and experience. Your key responsibilities will include: - Conducting customer satisfaction surveys to identify areas for service improvements - Providing easy-to-follow solutions for customer issues - Assisting customers in selecting the right products based on their needs and budget - Addressing customer concerns and complaints promptly - Generating reports based on customer satisfaction data and facilitating team skill development - Scheduling appointments based on customer and client availability - Building and maintaining strong relationships with customers You must be proficient in English, Telugu, and Tamil. This is a full-time position with day and morning shifts. The work location is in person. Fluency in Telugu and English is required for this role. If you are interested in this opportunity, please contact the employer at +91 9900098078.,

As an International Senior Customer Service Representative at HCLTech located in Noida, you will play a crucial role as the point of contact for all transaction-based customer issues. Your primary responsibility will be to ensure prompt, accurate, and satisfactory resolution of customer requests. Your key duties and responsibilities will include managing calls and customer service inquiries, proactively making outbound calls when necessary, identifying and assessing customer needs to ensure their satisfaction, providing precise and complete information using appropriate tools and methods, nurturing sustainable relationships with customers through transparent and engaging communication, addressing customer complaints effectively by offering suitable solutions within specified timeframes, maintaining records of customer interactions, processing customer accounts, and organizing documents as required. Additionally, you will be expected to follow communication procedures, guidelines, and company policies meticulously. The ideal candidate for this role should possess excellent fluency in English, both written and spoken, along with proven experience in handling customer complaints and a dedication to providing exceptional customer experiences through effective resolutions and adherence to response times. A graduate in any stream is required, with a minimum of 1-5 years of experience in an international environment, specifically in Voice or Blended processes. Candidates should be willing to work night shifts or Australian shifts. Fresh graduates with outstanding communication skills are also encouraged to apply. If you are enthusiastic about this opportunity and meet the qualifications mentioned above, please share your resume with us at aman.a@hcltech.com. We look forward to potentially welcoming you to our team and unlocking new career heights together!,

Responsible for driving sales in retail bakery segment by managing distributors, building end-user relationships, promoting new products, handling complaints, and executing market visits, schemes, demos, and local inventory management.

Department Operations, Planning, Customer Satifaction, Quality Contorl, Team Handling, Communication & Coordination.

About AkzoNobel Since 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let's paint the future together. For more information please visit 2024 Akzo Nobel N.V. All rights reserved. Job Purpose Strengthen Technical service function who cater to Auto OEM , CV & Industrial business India. Major OEMs customers fall In Auto OEM like HMIL/ RN/ IZUZU/ MSIL/ M&M , IFB, Legrand, LG , Plasser , Volvo etc Focus on Technical service to drive business development and retention of existing customers through timely line support/ color support / trouble shooting on line etc< /span> High engagement with OEM and large OEM Tier applicators across India. Instrumental in new business development and retention of existing business. Relationship management with Key Applicators / Tier 1 and OEM Design team. Implementation of NPIs as per OEM specification . System implementation and Training at applicator end through technical service team Handling customer complaints through tech service team and commercial quality management Key Accountabilities Techno commercial job Leading technical service team Implementation of new products associated with business segments. Getting information on new technology in the market and work with product development and marketing. Work closely with R&D and Quality Assurance. New projects follow up and approvals based on business needs. Represent Akzo in OEM discussions along with commercial team. Support sales team in training and development Lead Commercial Quality function Key Activities Drive OEM approvals for NPIs and OEM Audits Sales Team training NPI Implementation in Applicator lines. Experience Minimum 3 to 4 Years experience in handling plastic painting / services/ business development Hands on experience in paint spraying/ shade matching/ complaint handling in applicator lines ( plastic painting ) CRM Education Degree or Diploma in Paint / Surface coating Technology Degree in Chemical Engineering OR MSC Chemistry. At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. Requisition ID: 48067

About AkzoNobel Since 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let's paint the future together. For more information please visit 2024 Akzo Nobel N.V. All rights reserved. Job Purpose Strengthen sales and developmental actions in Auto OEM business in India. Major customers fall In Auto OEM like HMIL/ RN/ IZUZU Focus on Technical service to drive business development and retention of existing customers through timely line support/ color support / trouble shooting on line etc High engagement with OEM and large OEM Tier applicators in allocate area . Instrumental in business growth and sustaining current business. Relationship management with OEMs and large Key Accounts to ensure business continuity and growth. Drive OEM sales and business development for KOEM/ RN/ Izuzu/ MSIL etc. Scale up business to the next level, for delivering accelerated and profitable growth in the business Key Accountabilities Techno commercial job Technical service / shade matching (as and when needed on line ) / Trouble shooting on line Trials and implementation of new products associated with business development in given area. Sales and Service to OEM applicators, collections as per AkzoNobel norms. Work closely with cross functional team to ensure adequate support . New projects follow up and approvals based on business needs. Represent Akzo in OEM discussions lesioning with R&D on new development Support sales team in training and development Key Activities Drive OEM approvals with OEM Approved prices Drive budget delivery within approved business - existing and new. Any other decisions as delegated by Line Manager verbally or in writing Experience Minimum 3 to 4 Years experience in handling plastic painting / services/ business development Hands on experience in paint spraying/ shade matching/ complaint handling in applicator lines ( plastic painting ) Education Degree or Diploma in Paint / Surface coating Technology Degree in Chemical Engineering OR MSC Chemistry. At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. Requisition ID: 47535

Prabhu Studio is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Blue Star Ltd is looking for Sales Executive - Revamp Sales to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Berger Paints India Ltd ( British Paints Div ) is looking for Sales Executive - Construction Chemicals to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Berger Paints India Ltd ( British Paints Div ) is looking for Sales Executive - Urban Markets to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Leo Hi-Tech Manufacturing Co. is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Dear Candidate, Greetings From Teleperformance...!!! We have an exciting opportunity for you to join our team at Teleperformance, a leading BPO company. We are looking for enthusiastic and target-driven Support Voice Executives to join our travel support team. The role involves assisting customers with travel-related queries, promoting travel packages, and ensuring a seamless booking experience while meeting targets. Hiring: Customer Support Executive (Travel Support Voice Process) Requirements: Minimum 6 months experience in Customer Support (Voice) Excellent communication skills Comfortable with rotational shifts & week offs (including night shifts for males) 6 days working Location: Gurgaon Interested candidates, share your CVs at: HR Priyanka 8368659264 Regards, Talent Acquisition Team Teleperformance

About The Role JOB DESCRIPTION : "¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). "¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT "¢Digital Adoption for all Retail Asset Clients "¢Achieve Cross sell Targets set as per KRA"™s "¢Quality of Service Request and Resolution as given to customers. Job requirements "¢Some experience in Customer Service would be an added advantage "¢Believes in team work "¢Taking ownership of customer issues and taking them to end to end resolution "¢Apply best practices and focus on areas of improvement "¢Focused towards achievement of own KRAs "¢Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. "¢Proficiency in WORD and EXCEL/PPT preferred Eligibility "¢Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role. "¢Applications can be made for roles in same level or one level above.

About The Role JOB DESCRIPTION : "¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). "¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT "¢Digital Adoption for all Retail Asset Clients "¢Achieve Cross sell Targets set as per KRA"™s "¢Quality of Service Request and Resolution as given to customers. Job requirements: "¢Some experience in Customer Service would be an added advantage "¢Believes in team work "¢Taking ownership of customer issues and taking them to end to end resolution "¢Apply best practices and focus on areas of improvement "¢Focused towards achievement of own KRAs "¢Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. "¢Proficiency in WORD and EXCEL/PPT preferred Eligibility: "¢Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role. "¢Applications can be made for roles in same level or one level above.

Job Description Grievance Associate - Customer Experience Role: Grievance Associate - Customer Experience Job location - Gurgaon, India CARS24 is your single stop for buying or selling used cars. We've brought together cutting-edge technology with world and country-wide partners and more importantly, a deep understanding of what buyers and sellers need. We solve all pain points associated with selling an existing car, or purchasing a pre-loved one. Whether you're buying or selling, you get a quick, easy, fair, transparent, hassle (and haggle) free process, with a guarantee of top service and quality. Founded in India in 2015, weve now established ourselves in the United Arab Emirates, Australia. We are a next generation and fast growing ecommerce platform valued at over $3.3 billion dollars, aiming to revolutionise the way pre-owned cars are bought in the UAE. Our success is an echo of a dream team that directs and leads with passion. We are looking at growing our team and drawing talent that would make the journey of our progress their own. What would you do while you work with us? Resolve customer grievances promptly, accurately, and empathetically to ensure customer satisfaction. Collaborate with internal stakeholders to identify and implement solutions to address customer issues effectively. Adhere to established Standard Operating Procedures (SOPs) and ensure their proper implementation. Identify and address gaps in existing processes, working diligently to improve and streamline procedures. Maintain comprehensive records of customer interactions and resolutions for future reference and analysis. Continuously strive to enhance customer experience by providing proactive support and addressing root causes of grievances. Stay updated on industry best practices and trends to suggest improvements in grievance handling processes. Uphold company values and maintain professionalism while interacting with customers and colleagues alike. What are we looking for? Qualifications: 2+ years of work experience in customer support and grievance handling Experience in a cross-functional and multi-cultural environment Knowledge of Basic excel skills Stellar written and verbal communication Experience on CRM or ticket management tools like Zendesk is preferred What do we offer? Competitive remuneration as per current industry standards. Benefits as per regional norms. A culture that gives you freedom to showcase your ideas and helps you explore avenues of upskilling yourself. An opportunity to work alongside some of the best minds in the industry

Excellent written and verbal communication skills Excellent communication skills Knowledge of customer service principles and practices Excellent customer service skills Ability to multitask and prioritize tasks Rotational shifts with rotational offs Perks and benefits Incentives PF&Medical Benefits