Customer Support Representative- International process

Grievance Associate - Customer Experience

Role: Grievance Associate - Customer Experience

Job location - Gurgaon, India

CARS24 is your single stop for buying or selling used cars. We've brought together cutting-edge technology with world and country-wide partners and more importantly, a deep understanding of what buyers and sellers need. We solve all pain points associated with selling an existing car, or purchasing a pre-loved one. Whether you're buying or selling, you get a quick, easy, fair, transparent, hassle (and haggle) free process, with a guarantee of top service and quality.

Founded in India in 2015, weve now established ourselves in the United Arab Emirates, Australia.

We are a next generation and fast growing ecommerce platform valued at over $3.3 billion dollars, aiming to revolutionise the way pre-owned cars are bought in the UAE.

Our success is an echo of a dream team that directs and leads with passion.

We are looking at growing our team and drawing talent that would make the journey of our progress their own.

What would you do while you work with us?

• Resolve customer grievances promptly, accurately, and empathetically to ensure customer satisfaction.
• Collaborate with internal stakeholders to identify and implement solutions to address customer issues effectively.
• Adhere to established Standard Operating Procedures (SOPs) and ensure their proper implementation.
• Identify and address gaps in existing processes, working diligently to improve and streamline procedures.
• Maintain comprehensive records of customer interactions and resolutions for future reference and analysis.
• Continuously strive to enhance customer experience by providing proactive support and addressing root causes of grievances.
• Stay updated on industry best practices and trends to suggest improvements in grievance handling processes.
• Uphold company values and maintain professionalism while interacting with customers and colleagues alike.

What are we looking for?

Qualifications:

• 2+ years of work experience in customer support and grievance handling
• Experience in a cross-functional and multi-cultural environment
• Knowledge of Basic excel skills
• Stellar written and verbal communication
• Experience on CRM or ticket management tools like Zendesk is preferred

What do we offer?

• Competitive remuneration as per current industry standards.
• Benefits as per regional norms.
• A culture that gives you freedom to showcase your ideas and helps you explore avenues of upskilling yourself.
• An opportunity to work alongside some of the best minds in the industry