8 Customer Grievance Jobs

Monitoring service performance, Process adherence,managing parts inventory,resolving customer grievances,and ensuring compliance with AMC and SLA terms Ensure service delivery within defined Turnaround Time Customer Engagement & Process Adherence Required Candidate profile Minimum 4-5 years of relevant experience Commercials understanding of Markets & CV business (P&L) Should be graduate People Management Skills Good Communication skills Negotiation Skills

Job Description Grievance Associate - Customer Experience Role: Grievance Associate - Customer Experience Job location - Gurgaon, India CARS24 is your single stop for buying or selling used cars. We've brought together cutting-edge technology with world and country-wide partners and more importantly, a deep understanding of what buyers and sellers need. We solve all pain points associated with selling an existing car, or purchasing a pre-loved one. Whether you're buying or selling, you get a quick, easy, fair, transparent, hassle (and haggle) free process, with a guarantee of top service and quality. Founded in India in 2015, weve now established ourselves in the United Arab Emirates, Austra...

Follow the SOPs and meet the TAT/ SLA for each activity. Help improve/ refine the SOPs through process improvements. Verify orders placed with customers, ensure that orders are correct Resolve customer queries & issues. Maintain log tracker & MIS Required Candidate profile 2+ Yrs Exp in Logistics (Hub Spoke Model, Branch) Operations discipline & ability to meet tight TAT SLAs Strong customer & vendor/ partner management skills Good written & oral communication skills

Position: Teller/Welcome Desk/PB Sales Female Candidates Location: Gurugram Graduate Minimum 1 year experience in Tele-sales/Customer Service- Documented Salary: Up to 4 LPA If interested contact @7696495267 hr.skyway603@gmail.com

JOB DESCRIPTION Job Title: PATRON DELIGHT OFFICER GENERAL PURPOSE OF THE POSITION The purpose of this post is to handle a team of front liners. Accountable for issuing floats & handle cash, Interaction with the IT team for POS machines backup. JOB FUNCTIONS 1 Responsible for leading a team of 7 10 employees. 2 Accountable for issuing floats & handling cash in starting & end of his shift respectively Should be intellectual enough to inspire his team & for giving them a backup support for doing 3 suggestive selling to increase the revenue of the Cinema. 4 Responsible for interacting with the technical team to have the proper machine backup in Canteen area.Interacts with IT team on regular base...

Customer Experience Team is responsible for managing Customer expectations received over mail, various touchpoints like PMLI Partners location /India service ID/Sales /Branch/Regulators & other Forums. We are also responsible for providing operational support to business partners like AMEX, PNB, JKB, KBL etc. through dedicated team. We also partner with Legal function in addressing customers concerns raised through litigation /statutory forums like Ombudsman, CDRF etc. and support by providing details analysis and synopsis to defend the cases in the court of law. We have dedicated SPOC to manage Senior Leadership Escalations along with identification of opportunities for enhanced customer ex...

This job requires the staff to contact and communicate with candidates for suitable vacancies from the database to work abroad. The staff need to explain process of recruitment and payment details to candidate and overall supervision of departure. Perks and benefits Incentive available

Coordinating with partners for Complaint cases tagged and referring to IO with relevant documents Managing Partners to provide the documents on time and basis IO requirement coordinating with partners Providing accurate and satisfactory resolutions to customers /applicants and winning them back. Handle cases received at support and partner assist desks and resolve them with utmost accuracy and speed. Maintain detailed MIS on the cases received, TATs, Errors and issues. Present detailed comparison and reports to manager and HOD on trends, types of issues and action taken. Intervene and get high ageing cases resolved and communicated. Identifying process gaps and suggesting / implementing proc...