Executive - Customer Experience (Off roll)

1 - 4 years

4 Lacs

Posted:None| Platform: Naukri logo

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Job Type

Full Time

Job Description

  • Coordinating with partners for Complaint cases tagged and referring to IO with relevant documents
  • Managing Partners to provide the documents on time and basis IO requirement coordinating with partners
  • Providing accurate and satisfactory resolutions to customers /applicants and winning them back.
  • Handle cases received at support and partner assist desks and resolve them with utmost accuracy and speed.
  • Maintain detailed MIS on the cases received, TATs, Errors and issues.
  • Present detailed comparison and reports to manager and HOD on trends, types of issues and action taken.
  • Intervene and get high ageing cases resolved and communicated.
  • Identifying process gaps and suggesting / implementing process improvements
  • Work on various campaigns along with manager and publish reports.

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Kisetsu Saison Finance

Finance

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