1473 Complaint Handling Jobs - Page 12

-Explain company products on calls to customers. -Act as the primary contact for customer queries & concerns. - Ensure excellent customer experience.

To manage the executions of daily activities related to customer & sales support such as Order Processing, OA, Quotation, PI and sales order. Execution of the customer complaints recording & responding to enquires and follows up actions thereby as per the set response time. Control and monitor materials issued for customer trials and follow up actions. Logistics Coordination for Import and Local Purchase Timely response to OA, PI, SO, Quotation, Customer Complaints and Enquires received over phone, email , fax etc Answering phone call and attending visitors. Customer Database Management ISO Documentation for CS and Marketing Data Management of back up in share folder

Roles & Responsibilities: • Team Coordination with Sales + Assessment + Compliance • Preparation of QMS documentation as per standards likeISO13485, ISO9001 etc. • Follow up for report submit on time. • Uploading files on Sugam Portal for MDR.

Berger Paints India Ltd ( British Paints Div ) is looking for Sales Executive - Wood Coating to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Handle inbound customer calls with professionalism. Maintain a daily target of minimum 60 calls. Provide accurate information regarding products, services and policies. Resolve customer complaints and concerns within defined timelines. Required Candidate profile 1-3 years of experience in customer service Any Graduate can apply Candidate must have good commmunication skills Skilled in handling customer queries across multiple channels

Job Title: Customer Service Executive Company: TATA Croma Location: Kondapur, Nagaram , AS Rao Nagar, Employment Type: Full-Time Experience Level: [Entry-Level / Mid-Level choose based on your requirement] About the Role: TATA Croma is seeking a dynamic and customer-focused Customer Service Executive to join our team. In this role, you will be the first point of contact for our customers, ensuring a seamless and satisfying experience across all touchpoints. If you are passionate about helping people and thrive in a fast-paced environment, wed love to hear from you! Key Responsibilities: Respond to customer inquiries via phone, email, live chat, or in-person . Handle and resolve customer complaints in a timely and effective manner. Provide accurate information about products, services, and policies . Process orders, returns, and exchanges efficiently. Maintain and update customer records and purchase history in the database. Collect and relay customer feedback to improve service quality. Escalate complex or high-priority issues to the appropriate department or supervisor. Ensure a positive customer experience at every interaction. Key Skills & Qualifications: Excellent verbal and written communication skills. Strong problem-solving and conflict resolution abilities. Good organizational and time management skills. Ability to multitask and work under pressure. Proficiency in using CRM systems and basic computer applications. A customer-first attitude with a professional and empathetic approach. Preferred Qualifications: Bachelor’s degree in any discipline. Prior experience in retail or customer service is a plus. Fluency in English and local languages .

Job description: Team Lead & SME - Social Media Escalations (Non-Voice) Location: Bangalore Salary: 3.5 LPA to 4.5 LPA Working days: 6 days a week with rotational off Experience required: Prior experience in social media compliance or escalations (non-voice) is mandatory. Contact: Charlie HR - 7330616341 (Only WhatsApp Mention for which role your applying social media TL OR SME) Joiner preference: Immediate joiners only. Overview We are seeking a highly experienced and motivated individual to join our team in Bangalore as a Team Lead and Subject Matter Expert (SME) for Social Media Escalations. The successful candidate will be responsible for overseeing a team of specialists who handle and resolve complex and sensitive customer issues that come through various social media platforms. This is a non-voice role, so strong written communication and problem-solving skills are essential. Roles and responsibilitiesTeam leadership: Manage, mentor, and motivate a team of social media escalation specialists to achieve performance targets. Conduct regular team meetings to discuss updates, feedback, and performance. Monitor team performance metrics, such as resolution time and customer satisfaction scores, to identify areas for improvement. Create and manage team schedules to ensure adequate coverage and adherence to service-level agreements (SLAs). Subject Matter Expertise (SME): Serve as the final escalation point for critical customer issues and ensure swift and effective resolution. Maintain a deep understanding of company policies and compliance standards related to social media interactions. Conduct root-cause analysis on recurring issues and collaborate with management and other teams to implement process improvements. Stay updated on social media platforms' guidelines and best practices for customer service. Escalation and resolution: Oversee the handling of complex and escalated customer issues received via social media channels, including Twitter, Facebook, and Instagram. Develop and implement clear procedures for handling different types of escalations, including VIP, regulatory, and legal matters. Provide timely, professional, and empathetic written responses to customer inquiries. Collaborate with cross-functional teams, such as legal, marketing, and product, to resolve issues. Compliance and reporting: Ensure that all social media interactions adhere to company policies and regulatory guidelines. Maintain accurate and detailed records of all social media interactions and their resolutions. Prepare and present performance reports on escalation trends and resolution metrics to management. Use social listening tools to monitor brand sentiment and proactively address potential issues. Desired candidate profile Must be an immediate joiner. Proven experience in a social media compliance, moderation, or escalation role (non-voice) is mandatory. Strong experience in a team lead or supervisory capacity within a customer service environment. Excellent written communication, problem-solving, and conflict-resolution skills. Familiarity with various social media platforms and experience using social media management or CRM tools. Ability to work effectively under pressure and handle sensitive customer issues with maturity and confidentiality. Must be open to working six days a week with a rotational day off.

Seven Square Technosoft is looking for Sales Lead Generator to join our dynamic team and embark on a rewarding career journey Sales Leadership: Lead, motivate, and manage a team of sales representatives within the designated area. Provide coaching, training, and support to enhance their sales skills, product knowledge, and customer relationship management abilities. Achievement of Sales Targets: Develop and implement strategies to achieve sales targets and revenue goals within the assigned area. Monitor sales performance metrics, analyze trends, and take proactive measures to address any deviations from targets. Market Expansion: Identify opportunities for market expansion and growth within the assigned area. Develop and execute plans to penetrate new markets, acquire new customers, and increase market share. Customer Relationship Management: Build and maintain strong relationships with key customers, stakeholders, and partners within the area. Understand customer needs, preferences, and pain points to provide tailored solutions and exceptional service. Sales Strategy Development: Collaborate with the sales management team to develop comprehensive sales strategies, action plans, and promotional activities. Ensure alignment with overall company objectives and market dynamics. Cross-functional Collaboration: Work closely with cross-functional teams including marketing, product development, customer service, and operations to ensure seamless execution of sales initiatives and customer satisfaction. Reporting and Analysis: Prepare regular sales reports, forecasts, and performance analysis for the assigned area. Provide insights and recommendations to management based on sales data and market intelligence. Compliance and Process Adherence: Ensure compliance with company policies, procedures, and regulatory requirements. Implement and maintain effective sales processes, tools, and systems to optimize efficiency and effectiveness. We are seeking a skilled Lead Generator with over 3 years of experience in data mining from various lead generation channels such as Sales Navigator, Apollo, Clutch, etc, specifically within the IT service industry

Responsibilities: * Resolve complaints promptly * Manage customer queries via phone & email * Maintain high NPS through effective solutions * Collaborate with sales team on lead generation * Coordinate product delivery & returns

The Service Head position requires a candidate with a Diploma/Degree in Mechanical/Electrical or other technical field and a minimum of 2 years of experience. The salary offered for this role is in the range of 35,000 to 38,000. As a Service Head, your responsibilities will include developing after-sales service plans, addressing customer complaints and queries in a timely manner, and providing effective solutions. You will be responsible for managing the inventory of spare parts to ensure timely availability and replacement. A strong understanding of RO plant operations, water treatment processes, instrumentation, and electrical systems is essential for this role. Excellent communication skills are required to interact with customers, technicians, and other stakeholders. If you are managing a team, strong leadership and management skills are necessary. It is important to keep your team motivated and positive while maintaining records of all technical teams and their work data. The ideal candidate should have a strong technical background in Water and Waste Water Treatment Plants. You will be expected to handle complaints and resolve them within corporate timelines for breakdowns/maintenance, as well as effectively manage customer escalations. Monthly report generation and MIS are part of the job responsibilities, along with applying problem-solving techniques in the relevant field. This is a permanent, day shift position that requires in-person work at the specified location. With Regards, Gopi (HR) 7777981971,

As an HR Executive, your responsibilities will include designing compensation and benefits packages, implementing performance review procedures, developing fair HR policies, and ensuring employees understand and comply with them. You will also be responsible for implementing effective sourcing, screening, and interviewing techniques, assessing training needs, and coordinating learning and development initiatives for all employees. Additionally, you will monitor the HR department's budget, act as the point of contact for labor legislation issues, and manage employee grievances. Other duties will include creating and running referral bonus programs, measuring employee retention and turnover rates, and overseeing the daily operations of the HR department. To be successful in this role, you should have proven work experience as an HR Executive or in a similar position, experience with full-cycle recruiting, demonstrable leadership abilities, and solid communication skills. A PGDM, MBA, BSc, or MSc in Human Resources Management or a relevant field is required. You will also assist with day-to-day HR operations, provide clerical and administrative support to HR executives, compile and update employee records, and process documentation and reports related to personnel activities. Additionally, you will coordinate HR projects, deal with employee requests, communicate with public services when necessary, handle complaints and grievance procedures, and coordinate communication with candidates and schedule interviews. Conducting initial orientation for newly hired employees, assisting recruiters in sourcing candidates, and updating the database will also be part of your responsibilities. This position is full-time with a day shift schedule. The ideal candidate should have 2-4 years of experience in all HR activities, be proficient in English and Hindi, and have the ability to handle all HR work independently. Only female candidates will be considered for this role. If you meet these qualifications and are interested in this opportunity, please contact the employer at +91 9636613111.,

You will be responsible for overseeing operations at a multicuisine restaurant located in High street, HSR Layout, Bangalore, as well as the expansion of Babai Tiffins, a Breakfast Brand in Bangalore. Your duties will include delegating tasks to restaurant staff, supervising their performance, and ensuring a fully-stocked inventory by ordering food supplies as needed. Additionally, you will manage dining reservations, online deliveries, and coordinate with suppliers for food product orders. As a Shift Manager, you will be expected to arrange shift coverage, help staff resolve challenges, track daily costs and revenues, and balance the cash register at the end of each shift. Ensuring client satisfaction and handling complaints gracefully are key aspects of the role. You may also be required to open or close the restaurant, inform the next Shift Manager about pending tasks, and report maintenance and training needs. The ideal candidate will have proven experience in a Shift Manager or similar role within the restaurant industry, with a strong customer service approach and excellent organizational skills. Team management abilities are essential, and certification from a culinary school would be advantageous. This is a full-time, permanent position with benefits including food, health insurance, and Provident Fund. The work schedule consists of day and morning shifts, with a performance bonus available based on your achievements. A minimum of 1 year of total work experience is preferred. The work location is in person.,

The role of an Automobile Customer Relationship Manager revolves around nurturing strong relationships with customers to enhance their overall experience with the dealership or automotive company. Your primary responsibilities will include: Customer Communication: You will be engaging with customers through various channels such as phone, email, or in-person interactions to address inquiries, offer information about products and services, and efficiently resolve any issues or concerns they may have. Customer Satisfaction: Ensuring a high level of customer satisfaction by understanding their needs, preferences, and anticipating their requirements to deliver personalized service tailored to their expectations. Sales Support: Working closely with the sales team to support the sales process, including post-purchase follow-ups with customers to ensure their satisfaction and gather valuable feedback. Complaint Handling: Professionally and efficiently managing customer complaints or escalations, striving to find satisfactory resolutions while also implementing measures to prevent similar issues from arising in the future. Database Management: Maintaining precise customer databases by accurately recording interactions and transactions. Utilizing customer relationship management (CRM) software to track customer interactions and preferences for improved service delivery. Retention Strategies: Implementing retention strategies to retain existing customers, which may include loyalty programs, special offers, and proactive follow-up communications. Upselling and Cross-selling: Identifying opportunities to upsell or cross-sell products and services to existing customers based on their needs and preferences to enhance their overall experience. Feedback Collection: Collecting feedback from customers regarding their experiences with products, services, and the dealership or company as a whole. Utilizing this feedback to enhance processes and services continually. Training and Development: Providing training and guidance to sales and service staff on effective customer relationship management techniques and best practices to ensure consistent service quality. Market Research: Staying informed about industry trends, competitor activities, and customer preferences through ongoing market research and analysis to adapt strategies accordingly. This position is full-time and permanent, with benefits including Provident Fund. The work schedule is during day shifts, with additional perks like performance bonuses and quarterly bonuses. The ideal candidate should have a total of 4 years of work experience, with a preference for 5 years in customer service. Proficiency in English is preferred, and the work location is in person.,

Role: Sales & Customer Support Executive (Voice Process) Job Location: Bangalore Work Mode: Work From Office (WFO) Shift: Day Shifts Working Days: 6 Days (1 Day Rotational Off) Requirements : Minimum 6 months' experience in Sales or Customer Service Fluency in English and Hindi is mandatory Excellent communication and interpersonal skills Immediate joiners preferred Compensation : CTC: 27,000 per month Incentives: Up to 50,000 per month Why Join Us? Attractive incentives and growth opportunities Positive and energetic work environment Opportunity to enhance your sales & customer handling skills CONTACT: Arshiya- 9063030922

You have an exciting job opportunity for the role of Area Sales Manager based in Chennai. As the Area Sales Manager, you will be responsible for managing and driving sales through a dedicated team and distribution channels across all geographies related to the specific branch. Your key responsibilities will include driving sales through distributors and direct dealers, growing business through market expansion, driving new product launches, ensuring distribution coverage to all critical towns, managing a dedicated team, reviewing their performance, inventory planning, proposing local sales promotion schemes, process improvement initiatives, timely closure of complaint handling, MIS reporting, expense tracking, and settlement of claims. The ideal candidate for this position should have knowledge of the local language and be willing to travel. If you are interested in this opportunity, please attach your updated CV. Our team member, Simran, will connect with you for further discussions.,

Role: International Voice Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US shifts Working Days: 5 Days a Week (2 Days Rotational Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 6 months of experience in Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC : Up to 4.22 LPA Plus Incentives CONTACT: Archana- 9332827358

Excellent written and verbal communication skills Excellent communication skills Knowledge of customer service principles and practices Excellent customer service skills Ability to multitask and prioritize tasks Rotational shifts with rotational offs Perks and benefits Incentives PF&Medical Benefits Cab Service

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Key Responsibilities:- 1. 2-6 years of experience in managing sales data and analytics for merchant onboarding and payment solutions. 2. Analyzing sales trends and identifying opportunities for growth. 3. Providing sales enablement support to sales teams. 4. Developing and maintaining sales dashboards and reports. 5. Collaborating with sales leadership to develop sales strategies and plans. Why join us A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of their goals Respect, that is earned, not demanded from your peers and manager Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Responsibilities: Service Operations Management: Oversee end-to-end service operations across Telangana for BLDC Kuhl Fans. Ensure timely resolution of customer complaints and service requests. Monitor service KPIs and drive continuous improvement. Team Leadership: Manage and mentor a team of service engineers, technicians, and service partners. Conduct regular training and skill development programs. Customer Satisfaction: Maintain high levels of customer satisfaction through proactive service delivery. Handle escalations and ensure prompt resolution. Vendor & Partner Coordination: Manage third-party service partners and ensure adherence to service standards. Conduct audits and performance reviews of service partners. Inventory & Spare Management: Ensure availability and optimal usage of spare parts and tools. Coordinate with the supply chain for timely replenishment. Reporting & Documentation: Prepare and present regular reports on service performance, customer feedback, and operational challenges. Maintain accurate service records and documentation. Qualifications & Experience: Bachelors degree or Diploma in Engineering (Electrical/Electronics/Mechanical preferred). 8 to 12 years of experience in service management with at least 4 years in Ceiling Fan Category Prior experience with BLDC technology in fan products is a strong advantage.

Berger Paints India Ltd ( British Paints Div ) is looking for Sales Executive Urban Markets to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Berger Paints India Ltd ( British Paints Div ) is looking for Sales Executive - Wood Coating to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Interport Global Logistics Pvt.Ltd. is looking for Sales Executive (For Mumbai, Delhi, Chennai, Baroda, Ahmedabad offices) to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Job Description Summary Manages complaint handling activities, Supports key Quality & Regulatory areas to ensure safe and effective products in the install base cross GE Healthcare Developing conceptual knowledge of professional discipline, May include support roles with specialized expertise or technical knowledge in broad area. . Job Description Roles & Responsibilities: Manages complaint handling activities Supports key Quality & Regulatory areas to ensure safe and effective products in the install base across GE Healthcare Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area. Basic Qualification : Bachelors Degree in any specialization under Engineering with 0-1 years of experience. Desired Qualification: Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills Inclusion and Diversity: We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership always with unyielding integrity. Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare. Relocation Assistance Provided: No

What youll tackle Serve as the main point of contact for client inquiries, requests, and issue resolution. Develop and maintain strong, long-lasting relationships with new and existing clients. Understand client needs and business objectives to effectively manage expectations and deliverables. Onboard new clients, providing them with comprehensive information about our products and services. Coordinate with internal teams (e.g., technical support, sales, product development) to ensure client requirements are addressed promptly and effectively. Proactively communicate updates, new features, and relevant information to clients. Gather client feedback and insights to share with internal teams for product and service improvement. Monitor client satisfaction and implement strategies to enhance their experience and retention. Assist in preparing client reports, presentations, and meeting materials. Identify opportunities for upselling or cross-selling GrowthClubs automation solutions. Nice-to-have Familiarity with automation, AI, or SaaS products. Experience in handling escalations and managing challenging client situations. Basic understanding of marketing and business workflows. Experience in creating and delivering client presentations.

Responsibilities: Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact number of Principal Nodal Officer, Contact details of Banking Ombudsman of the area. He/S he should have updated knowledge of the banks policy relating to various products offered by it and its terms and conditions. Contact the concerned either by phone, e-mail or in person, to get the grievance redressed say within a day, if the complaint is in respect of a particular customer, CGO should explain the Complaint escalation mechanism to the complainant. Give high priority to the complaints received through the Banking Ombudsman, Consumer Education and Protection Department of Reserve Bank of India and Consumer forums. Promote and market the new and existing products and services introduced by the bank. Follow all banking polices as determined by the board of directors or owners of the bank. Requirements: A positive and outgoing attitude, with a passion for customer interaction Excellent communication and interpersonal skills Ability to work independently and take initiative Willingness to travel to different locations as required Previous experience in sales or field-related roles is a plus, but not necessary