1473 Complaint Handling Jobs - Page 13

Received call and answer the query of the patient Answer incoming customer calls professionally and courteously. Understand and resolve customer queries regarding products, orders, payments, delivery, returns, and policies. Log call details and customer information accurately in the CRM or call management system. Provide timely and accurate information about promotions, stock availability, and order status. Escalate complex issues to supervisors or relevant departments as needed. Follow company guidelines to handle complaints, refunds, and cancellations effectively. Achieve daily/weekly targets related to call handling time, customer satisfaction, and issue resolution. Maintain up-to-date knowledge of company products, policies, and procedures. Adhere to data protection and confidentiality standards. English communication Skill required

We are looking for a skilled professional to join our team as a Non Customer Service Healthcare Claims Adjudication Team Member-BPS in Hexaware Technologies Ltd. The ideal candidate will have a strong background in healthcare claims adjudication and excellent customer service skills. Roles and Responsibility Manage and process healthcare claims according to company policies and procedures. Conduct thorough analysis of claims documents to determine claim validity and accuracy. Collaborate with internal teams to resolve complex claims issues and ensure timely resolution. Develop and maintain knowledge of industry regulations and guidelines related to healthcare claims. Provide exceptional customer service to both internal and external customers. Identify areas for process improvement and implement changes to increase efficiency and productivity. Job Requirements Minimum 2 years of experience in healthcare claims adjudication or a related field. Strong understanding of healthcare insurance industry operations and regulations. Excellent communication and problem-solving skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and organizational skills. Experience working with non-customer service teams is an asset.

What this job involves: To be responsible for guests first impression of the organization, meet/greet and assist the client, guests, and visitors every day. Manage front office in accordance with company policies, procedures and processes. Achievement of defined key performance indicators and service level agreement targets. What your day-to-day will look like: Excellent communication skills. Strong customer service drive. Outstanding problem-solving skills. Able to work flexible hours. Quick learner and ability to motivate self. Proven working experience as a guest relation Executive. Confidently able to present to clients. Hands-on experience in using visitor management software and MS office. Strong team player within a customer service team environment. Desired or preferred experience and technical skills: Qualification: Prefer BHM/bachelors degree Industry Type: FM Services, Hotel Overall Experience: 2-4 years Industry Experience: 2-3 years Technical Skills: Computer knowledge Generic Skills: Communication, Vendor/people management, Planning, Prioritising and organizing Behaviors: Achievement level, Teamwork, Learning attitude & Positive thinking Required Skills and Experience: Key Operations delivery Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client. Site personnel are notified of guests arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor. Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders. Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures. Ensure specific processes/manuals is followed. Visitor admission is properly authorized. Assisting with special needs for visitors with disabilities. Ensuring basic cleanliness of lobby, lifts and public area. Ensure the laptop details are scanned and check for Govt. IDs. Handling complaints/feedbacks from client/visitors/sponsors and other related problems and communicate to next level as per escalation matrix. Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival. Ensure Client safety and security protocols are followed. Daily reconciliation & shredding of daily badges. Participate in Emergency Evacuation procedures including crisis management and business continuity. Assisting and supporting in the Bay/Focus Connects. Completion of POY survey among employees. Completion of daily floor walkarounds. Coordinate with the DM/DE to close the observations found during walkarounds. Meeting project Safety Champions/ Leads during their walkarounds to proactively understand employee concerns and ensure closure of the same. Observing and ensuring COVID protocols being followed by all at the workplace. Escalating process violations by employees as per the escalation matrix. Operate the front office computer system to assist front office attendants if necessary. Ensure training of front office /CX staff as per relevant training calendars.

As a Lead Specialist in Guest Services at Target, you will play a crucial role in providing exceptional service to guests through the Guest Services platform. Your primary responsibility will be to engage with guests in a courteous and helpful manner to deepen relationships, drive loyalty, and increase sales. You will have the authority to make decisions and resolve guest concerns independently while upholding the high standards of Target's service. Your role will involve learning and utilizing new technologies to address guest inquiries efficiently and effectively. You will collaborate with various teams within Target to ensure prompt resolution of guest issues and communicate any emerging trends to the leadership team. It will be essential for you to adapt quickly to the evolving business needs and maintain a positive and professional attitude in all interactions, both internally and externally. To excel in this role, you must meet the following qualifications: - Possess a Bachelor's Degree from an Accredited University - Have 1 to 3 years of prior customer service experience, preferably in a Chat or E-mail environment - Demonstrate excellent verbal and written communication skills, including active listening and negotiation abilities - Show proficiency in handling escalated guest complaints and resolving them effectively - Be capable of utilizing various information sources to address guest queries and solve problems efficiently - Willingness to work in 24/7 shifts, preferably aligned with US time zones - Exhibit readiness to perform effectively in high-pressure environments, ensuring optimal productivity and performance. Please note that job duties may vary as per business requirements. Join us at Target to be part of a dynamic team dedicated to delivering exceptional service and support to our guests and team members.,

The Customer Support Executive (CSE) role involves responding to daily customer inquiries through voice and non-voice channels such as telephone, email, and chat. As a Customer Support Executive, your primary responsibilities include providing order assistance, offering product information, and addressing customer queries in a courteous and professional manner. You will work in a blended process that includes both Inbound and Outbound customer interactions. Your key duties will include offering knowledgeable answers to customer inquiries regarding our products, pricing, availability, and dispatch. It is essential to provide accurate, valid, and comprehensive information by utilizing the appropriate resources available within the company. Additionally, you will be responsible for handling customer complaints and escalations, providing solutions for basic issues, adhering to specified time limits, and taking ownership of customer concerns. This is a full-time and permanent position that offers benefits such as cell phone reimbursement, health insurance, and Provident Fund. The work schedule is during the day shift, and there is a yearly bonus provided. The ideal candidate should have a minimum of 2 years of experience in customer support, proficiency in English and Hindi languages, and be able to work in person at the designated location. If you are interested in this role, the expected start date is 19/03/2025.,

As a Customer Support Executive at HoneyVeda, you will be responsible for responding to customer queries through email, chat, phone, and social media to ensure quick and efficient resolution. Your primary duties will include addressing concerns such as order status, complaints, leakages, and delivery issues. Additionally, you will handle queries related to address verification, product usage, and benefits promptly and effectively. In this role, you will also collaborate with logistics partners like Delhivery and ShipRocket to address order-related concerns and ensure smooth coordination. Engaging with loyal customers to gather testimonials and organize events will be part of your responsibilities. Your contribution to reducing cart abandonment by addressing purchase hesitations will be essential for the company's success. HoneyVeda is a new-age direct-to-consumer (D2C) company that is dedicated to working directly with farmers to increase their income. Our commitment to sustainable and scientific practices in beekeeping sets us apart in the industry. Join us in our mission to provide high-quality products while supporting farmers and promoting environmentally friendly practices.,

You will be responsible for ongoing project execution of purchase orders and following up until the delivery of materials. You will manage end-to-end customer orders for import, export, or domestic supply. This includes interacting with manufacturers and suppliers to negotiate commercials, preparing and issuing purchase orders, tax invoices, and schedules within set timelines, reviewing and coordinating artwork approval, and liaising with clients and suppliers" supply-chain/operations or logistics teams. Your role will involve placing orders with suppliers, monitoring production timelines, ensuring timely dispatch of goods, updating customers on production status and dispatch timelines, planning, tracking, and dispatching final products according to customer requirements, and managing projects in alignment with cross-functional teams. Additionally, you will be responsible for preparing all export/import related documentation in coordination with freight forwarders, CHA, etc., as well as product dispatch-related documentation and coordination as needed. You will be required to request quotes, compare prices for maximum return on investment, negotiate contracts for pricing and supply, and close deals with optimal terms. Maintaining and updating a database of suppliers, delivery times, invoices, and quantity of supplies, handling product complaints, and managing returns or replacements are also part of your responsibilities. Requirements and skills: - A Bachelor's Degree in pharmaceutical sciences, pharmacy, microbiology, or a related field is preferred. - Minimum of 2 years of experience in operations and sourcing. - Excellent negotiation and strong communication skills are essential. - Understanding of basic purchase concepts is required. This is a full-time position with benefits such as leave encashment, paid time off, and performance bonuses. The work schedule is during the day shift. The application question to consider is whether you are an immediate joiner. Experience in sourcing and operations for at least 2 years is required. The work location is in person.,

As a Customer Support representative at FedEx, your primary responsibilities will include Hub Operations, Account Creation, Basic Process Onboarding, Bookings, Inquiry Handling, Providing Quotes, Complaint Handling, Issue Resolution, Case Management, Service Recovery, Pro-active Prevention, Claims Handling, and Escalated Issue Resolution. You will be required to ensure the completion of defined processes and procedures accurately and within deadlines, while adhering to relevant internal and external standards. In cases of anomalies, you will be expected to exercise judgment based on rules and procedures to resolve them. For more complex issues, escalation to senior team members may be necessary. Your role will also involve utilizing Interpersonal Skills, Written & Verbal Communication Skills, Team Working Skills, Microsoft Office & PC Skills, and Problem-Solving Skills to effectively carry out your duties. At FedEx, we prioritize our employees and are dedicated to fostering a diverse, equitable, and inclusive workforce that upholds fair treatment and provides growth opportunities for all individuals. We are an equal opportunity employer committed to hiring qualified applicants regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. FedEx, as one of the world's largest express transportation companies, is recognized as one of the top 10 Most Admired Companies by "Fortune" magazine. With a global network that spans over 220 countries and territories, FedEx relies on its exceptional team of employees to deliver outstanding transportation and business solutions to customers worldwide. Our People-Service-Profit philosophy underscores our commitment to caring for our employees, who in turn provide exceptional service to our customers, leading to profitability that ensures our future success. By reinvesting profits into the business and our employees, we maintain a work environment that encourages innovation and high-quality service delivery. The FedEx culture is a vital component of our identity and success, driving our behaviors, actions, and activities across the globe. It is a key differentiator that sets us apart in the global marketplace and underpins our growth and competitiveness.,

You will be responsible for performing all check-in and check-out tasks at the iconic Grandeur De Sanchi beach resort and Spa, a luxury 4-star hotel located just 5 minutes from Calangute beach. Your duties will include managing online and phone reservations, registering guests by collecting necessary information, welcoming guests upon arrival, and assigning rooms. You will also be expected to provide information about the hotel, available rooms, rates, and amenities to guests. In addition, it will be your responsibility to respond to clients" complaints in a timely and professional manner, liaise with the housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to meet guests" needs, confirm group reservations, and arrange personalized services for VIP customers and event attendees, such as wedding guests. This is a full-time, permanent position with benefits that include food provided and a performance bonus. The schedule involves rotational shifts. The ability to commute or relocate to Gauravaddo, Calangute - 403516, Goa is required, with an employer-provided relocation package being preferred. The ideal candidate should have a total work experience of 1 year. Thank you for considering a career with us at Grandeur De Sanchi beach resort and Spa.,

Role & responsibilities * Handle customer calls * Resolve customer queries effectively. Languages known : (Malayalam,English and hindi ) or (Malayalam,English and Tamil) or (Malayalam and Tamil). (Telugu,kannada, hindi) Shift: Rotational shifts & Rotational Week-offs. Work days: 6 days a week. Gendor: Male or Female Qualification: Degree required (No backlogs). Joiners: Immediate Joiners preferred. No Contract - Permanent Job. Freshers are always welcome... No work experience required. Eligible candidates please what's up me your cv on 7510646407 Call me directly

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology, with over 6000 employees supporting 37 million people in 120 countries. EQ India, established in 2014 as a Global India Captive Centre for Equiniti, has evolved into a Global Competency Centre within a decade, playing a crucial role in supporting EQ's growth story worldwide. As a part of EQ Group, EQ India provides essential fintech services to the US and UK, leveraging India's reputation as a global talent hub for IT / ITES. The organization is guided by EQ's vision to be the leading global share registrar, with values centered on trust, commercial acumen, collaboration, and continuous improvement. The role involves providing timely and accurate responses to complaints and Internal Dispute Resolution (IDR), addressing complex complaints from various stakeholders such as Members, Representatives, Actuaries, Trustees, regulatory bodies like Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS), and The Pensions Ombudsman (TPO). The successful candidate will collaborate with stakeholders, establish effective relationships, lead initiatives, coordinate tasks, ensure quality and compliance, analyze data, and contribute to team efforts. Key responsibilities include complaint handling/IDR experience, strong attention to detail, excellent communication skills, ability to influence others, experience in stakeholder management, analytical thinking, and expertise in pensions administration. Desirable skills include pensions experience and knowledge of pensions administration software. As a permanent member of the EQ team, you will enjoy benefits such as 31 days of leave plus 9 bank holidays (UK), Comprehensive Medical Assurance cover, two-way cab transport for staff working in UK & US shifts, and Accidental & Life cover three times the concerned CTC. Join EQ now and be a part of our success story!,

You are invited to join our team as a Domestic Tour Packages Sales & Operations Executive at B M The Traveller Choice based in Sumul Dairy, Surat. In this role, you will be responsible for managing end-to-end sales and operations for domestic travel packages, ensuring a seamless experience for our clients from inquiry to post-tour support. Your key responsibilities will include: - Responding to customer inquiries via phone, email, and walk-ins regarding domestic tour packages. - Understanding client requirements and recommending suitable travel options and itineraries. - Creating and sending customized tour quotations, and following up to secure bookings. - Building and maintaining relationships with both B2C and B2B clients. - Meeting monthly sales targets. - Coordinating all aspects of the tour such as hotel bookings, transport, sightseeing, and meals. - Communicating with vendors, service providers, and tour guides for smooth tour execution. - Preparing detailed itineraries, travel documents, and vouchers for clients. - Addressing customer queries, feedback, and complaints throughout and after the tour. - Ensuring all travel arrangements adhere to company policies and meet customer expectations. To qualify for this role, you should have: - A degree in Travel & Tourism or a related field. - Ideally, 1-2 years of experience in domestic tour operations/sales. - Sound knowledge of Indian travel destinations. - Strong communication and negotiation skills. - The ability to multitask and perform well under pressure. - Proficiency in MS Office and travel software like Amadeus, Galileo, etc., if applicable. In return, we offer: - A competitive salary and incentive structure. - Travel perks and opportunities for learning and development. - A supportive work environment focused on your growth. To apply for this position, please email your resume to bmthetravellerchoice@gmail.com or contact us at +919510378218. We look forward to welcoming you to our team!,

Responsibilities: Manage inventory & costs Oversee menu planning & execution Ensure customer satisfaction Lead F&B team, handle complaints Collaborate with kitchen & service staff

Big C Mobiles Pvt. Ltd., is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Chitra Publicity Co OOH Gujarat is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Client onboarding (managing Welcome meet, welcome calls and sending welcome emails) Follow up on collections & stamp duty payments Capture daily follow up on excel Executing stamp duty & registration formalities Following up on Loan docs, sanction & disbursement by co-ordinating with customers & bankers Escalation management Interested candidates can send your updated resume to swarna.murthy@anarock.com

Kindly share resume on sv7@svmanagement.com Based Location: - Bangalore,Hyderabad,Hubli, Vishakapatnam,Tirupati Role:- 1. First cut technical support & Interface with Uptime for quick support 2. Reporting of Technical issues 3. Organizing training from OEMs 4. Supporting workshops in closing Technical Campaigns 5. Effective Float Management 6. Perception management of customers & Complaint management. 7. Adoption of Customers based on local need (as finalized) - regular visit, tracking on customer's experience and put required corrective action 8. Ensuring required infra , process etc at workshop driving Preferred candidate profile 3 to 9 yrs of relevant experience in Heavy Commercial Vehicle, Construction Equipment, Mining Equipment, Heavy equipment.

As a Customer Service Associate, you will be responsible for managing client relationships, ensuring timely renewals, and driving customer retention. You will act as the main point of contact for clientsproviding support, resolving issues, and proactively engaging with them to renew subscriptions and identify opportunities for upselling. Role & responsibilities Key Responsibilities Handle client interactions through calls Drive renewals and subscription extensions, ensuring minimal churn. Proactively follow up with clients whose subscriptions are due for renewal. Build strong client relationships to increase satisfaction and loyalty. Collaborate with internal teams (Sales, Support) to resolve client concerns quickly. Provide clients with updates about new features and services. Share client insights and feedback with the management team. Preferred candidate profile 03 years of experience in client servicing, account management, or sales. Strong communication, persuasion, and negotiation skills. Customer-focused mindset with problem-solving abilities. Landuages : Tamil or Malayalam + English ( Telugu , Hindi added advantage )

Infiniti Retail Ltd. is looking for Sales Executive-Stores Business to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

HIRING FOR INTERNATIONAL CUSTOMER SERVICE Fresher can apply UG+6 months exp(customer service) Package -Upto 3LPA Excellent communication skills Ping on 8448388768 (Sakshi) sakshitiwari.img@gmail.com

Job Title : Customer Service Executive Location : New Delhi /Gurgaon Department : Customer Service Employment Type : Full-time About Lenskart: Lenskart is Indias leading eyewear brand, focused on delivering world-class products and exceptional customer experiences. With a strong presence online and offline, we are redefining the way people see and shop for eyewear. Join us and be a part of a customer-obsessed team thats transforming vision care for millions. Role Summary: We are hiring Customer Service Executives under the Universal Support model. In this role, you will handle customer queries and issues across all major channels inbound and outbound voice calls, chats, emails, and social media supporting both direct customers and store teams. Based on business needs, you may be assigned to a specific Line of Business (LOB). This is a multi-skilled role that requires flexibility, adaptability, and strong customer orientation. Key Responsibilities: Interact with customers through voice, chat, email, and social media platforms. Resolve queries related to products, orders, returns, exchanges, delivery issues, and general support. Make outbound calls for follow-ups, feedback collection, and issue resolution. Coordinate with internal teams to ensure timely resolution of escalated or complex issues. Support in-store teams in resolving customer escalations received via retail channels. Maintain detailed and accurate records of each interaction in CRM systems. Follow standard operating procedures (SOPs), quality standards, and compliance policies. Stay updated with product knowledge, ongoing promotions, and process updates. Key Performance Indicators (KPIs): Customer Satisfaction Score (CSAT) Maintain high customer satisfaction through quality service. Average Handling Time (AHT) Efficiently manage time across all interactions. First Contact Resolution (FCR) Resolve customer issues within the first contact wherever possible. Response Time (TAT) Ensure timely responses across email, chat, and social media. Quality Score Adhere to SOPs, communication protocols, and accuracy guidelines. Schedule Adherence Maintain shift discipline and punctuality. Daily Productivity Meet daily targets across channels (calls, chats, emails, tickets). Escalation Rate – Minimize avoidable escalations through proactive resolution. Repeat Rate – Reduce repeat customer contacts by resolving issues completely. Reopen Rate – Ensure accuracy and completeness to avoid ticket reopenings. Case Management – Effectively manage open cases, follow-ups, and closures within SLA. Escalation Control – Flag genuine escalations while independently handling routine queries. Note: All KPIs, targets and benchmarks will be defined on a monthly basis in line with business goals and process requirements. Required Skills & Qualifications: Education: Minimum HSC or Graduate in any discipline. Experience: Minimum 1 year of experience in a customer service role (voice/chat/email/BPO/e-commerce). Good communication skills in English; knowledge of regional languages is a plus. Comfortable with rotational shifts, including weekends and public holidays. Basic computer skills and familiarity with CRM tools, ticketing systems, and chat/email platforms. Strong interpersonal skills, empathy, and a solution-oriented mindset. Interested Candidates can share their resumes on 9599754185

Hi Job Seekers Greetings From Shining Stars, We are Hiring for Customer Service Executive profile for NOIDA location. Please go through the job description - Job Title: Customer Support Executive Chat / Voice Process Location: Noida Salary package- Fresher - Upto 22k in hand Experienced - Upto 30K in hand Plus Other Corporate Benefits. Responsibilities: Provide real-time assistance to customers via live chat or call. Resolve queries related to products, services, orders, or technical issues. Maintain accurate and detailed records of customer interactions. Ensure timely and effective resolution to customer issues. Collaborate with team members and escalate complex queries as needed. Meet performance and quality targets set by the company. Requirements: Education: 12th Pass or Graduate (Any Stream) Experience: Freshers welcome Experienced (6 months 2 years) in chat/email/voice support preferred Skills: Strong written English communication Typing speed: 30 WPM with good accuracy Basic computer knowledge and multitasking skills Willingness to work in rotational shifts and rotational week offs Work Schedule: 6 Days Working Rotational Shifts Rotational Weekly Offs How To Apply - Interested candidates can connect with me on 8630365298 (Palakshi)

Hi Jobseekers!! Greetings from ShiningstarsITPL!! We are hiring for Customer Care Executive for Voice and Non-Voice Process in Noida location!! Salary : 18ctc to 25ctc (Depends on your Last Drawn , communication skills ) Roles and Responsibilities: Respond to customer queries via Calls, email, and messaging platforms in a timely and professional manner. Provide accurate information about products, services, policies, and procedures. Troubleshoot and resolve customer issues efficiently, ensuring first-contact resolution whenever possible. Maintain a high level of product and process knowledge to effectively support customer needs. Escalate unresolved issues to appropriate departments or higher-level support, ensuring proper follow-up. Document customer interactions and update records in the CRM or ticketing system. Meet individual and team performance metrics, including response time, resolution time, and customer satisfaction score. Preferred Candidate: Candidates must have proficiency in English. Both Undergraduates and Graduates are welcomed. Candidates must be comfortable with rotational shifts. Interested candidates may reach out to : 9140789127 (Aliya) Thanks and Regards, Aliya Executive HR ShiningstarsITPL

Provide strategic leadership and direction to the Quality Assurance department. Establish, implement, and monitor quality management systems across the unit. Lead all airline and external audits, ensuring successful compliance and certification. Review and analyze microbiological and quality reports; ensure preventive and corrective actions. Drive continuous improvement initiatives in hygiene, food safety, and process control. Oversee vendor quality management, including development and audit schedules. Manage budgets for QA activities, cleaning supplies, pest control, and related functions. Collaborate with cross-functional teams (Production, Engineering, Purchase, HR) to ensure alignment with QA standards. Build, mentor, and develop the QA team to ensure a culture of excellence. Represent the unit in airline review meetings, regulatory inspections, and corporate QA forums. Ensure complete adherence to ISO, HACCP, FSSAI, HALAL Compliance and airline-specific standards. Major Areas of Responsibility: QA Strategy Compliance with Hygiene, Food Safety, and Quality standards across operations Vendor Quality Management Implementation of Corrective and Preventive actions post Audits Monitor and review CCP and OPRP records as per ISO/HACCP, HALAL Certification standards. Training associates on hygiene, food safety, and quality. Qualifications and Experience: Masters degree in Microbiology. Minimum 10-12 years of experience in Quality Assurance, with at least 4-5 years in a leadership role, preferably in food production, catering, or hospitality. In-depth knowledge of HACCP, ISO standards, FSSAI, HALAL Compliance and global food safety regulations. Strong experience in handling airline audits and vendor management. Proven ability to lead teams and manage change in a dynamic environment. Key Customers: Internal: General Manager, Operations, Production, Purchase, Engineering, HR, and Training. External: Airline Representatives, Vendors, Regulatory Bodies, Corporate QA

Responsibilities: Ensure guest satisfaction through exceptional service Manage team performance & complaints resolution Oversee restaurant operations during shifts Collaborate with kitchen on menu planning & execution