1460 Complaint Handling Jobs - Page 6

JD:- Responsible for coordinating and assisting for ensuring the reply / resolution of the complaints lodged before the RBI/ Banking Ombudsman/CPGRAMS complaints This includes a) Analyse the complaint on merits; ii) Coordinating with the respective branch team and ensure that reply / reverts are received immediately. iii) Preparing the draft reply on merits based on feed-back received from location; iv) Arranging reply, documents for the re-open cases. v) Assist in ensuring compliance of the Advisory/Orders passed by the Authority. vi) Updating the status in Modules. Mandatory Requirement- a) Excellent drafting and communication skills b)Language proficiency- English & Hindi must.

Hi Dear, We are hiring for Senior Customer Service Specialist role for Gurgaon Sector 48 Location. 5 days Work from office Night shift- ( 7 PM to 4 AM and 10 PM to 7 AM ) 2 way cab facility available in hiring zone Year of experience required- 5 to 8 Year If interested please share your resume to skakkar@peoplescout.com or 8077360738 Below are roles and responsibilities: 1. Ensure timely and accurate service delivery as per client standards 2. Ensure consistent productivity & and accuracy performance as per team requirements 3. Prompt response to queries from Internal or External stakeholders 4. Taking ownership of reporting work in the process 5. Review and suggest updates for Standard Operating Procedures 6. Escalate non-compliance issues of process/procedures as per protocol Identify, share, support, and implement operational improvements 7. Ensure compliance to all the reports 8. Inbound Calling/ International Voice Process (B2B or B2C) 9. Maintain all documentation/tracking in the applications up to date for the processes 10. Must adhere to Login schedule and Organizational Policies. 11. Must be ready to Work from Office on all 5 days 12. Responsible for call Audits, efficient in onshore connects/Communications 13. Develops training material and documentation for global support in the ongoing environment 14. Maintain and share the various trackers such as Escalation Tracker, Client Updates Tracker, Audit Tracker etc. 1 If interested please share your resume to skakkar@peoplescout.com or 8077360738

You will be joining a Leading Manufacturing Firm in Ahmedabad, taking on the role of Regional Business Development Manager Technical Services. In this position, you will be crucial in managing technical services, ensuring quality control, and driving operational efficiency across projects. Your responsibilities will include handling customer complaints, maintaining quality standards, and ensuring compliance of selected work partners (SWPs & CWPs) in various cities. Your key responsibilities will involve addressing and resolving technical complaints related to products and applications in a timely manner. You will also be responsible for ensuring product and service quality compliance across projects through the implementation of robust quality control measures. Additionally, you will play a vital role in shortlisting and managing Certified Work Partners (CWPs) and Selected Work Partners (SWPs) based on their expertise and track record in different cities. Monitoring compliance with technical and operational guidelines, developing audit mechanisms for project sites, and providing technical support and training to teams will also be part of your duties. To excel in this role, you are required to have a Bachelor's degree in Civil Engineering and a background in the Cement industry or Waterproofing industry. You should possess 8-12 years of experience in project execution, project control, or regional/zonal application management. Prior experience in Project Management, Project Control Management, or Regional/Zonal Application Management, as well as experience in managing both on-roll and off-roll resources in a technical services environment, are preferred. The ideal candidate will demonstrate strong technical knowledge of waterproofing and construction chemicals, the ability to manage multiple projects and stakeholders concurrently, excellent problem-solving and analytical skills, as well as strong interpersonal and communication skills to engage with work partners, project teams, and clients.,

Responsibilities: * Manage customer queries via phone, email & chat * Resolve complaints promptly * Maintain high NPS score through excellent service * Collaborate with teams on process improvements

We are hiring only freshers under the NAPS (National Apprenticeship Promotion Scheme). This program is specially designed for young candidates who want to start their career and gain practical work experience. Job Role: Compliance Program: NAPS (Apprenticeship Training) Apprenticeship Training Duration - 360 Days Salary/Stipend: Up to 17,000 per month (as per company policy) Benefits: You will get hands-on training, industry exposure, and a chance to learn while working. After successful completion, you may also get an opportunity for a regular position in the company (based on performance and company requirement). This is a good opportunity for freshers to start their career journey with Religare Broking Ltd. Address:- Religare Broking Limited, A-3/4/5, 2nd Floor, Club 125, Sector-125, Noida, UP - 201301 If you interested, you can send your CV on mail:- pawan.kumar7@religare.com

Responsibilities: Manage customer relationships through CRM software Maximize client satisfaction & retention Drive customer acquisition & growth Ensure timely complaint resolution Work from home Over time allowance Annual bonus Performance bonus Referral bonus Mobile bill reimbursements Job/soft skill training Flexi working Capability building program

We are seeking a competitive and reliable Marketing Executive to support our business operations. As a Marketing Executive, your primary responsibilities will involve identifying new sales opportunities, engaging with potential clients, and ensuring customer satisfaction. If you possess strong communication abilities and are comfortable connecting with prospective customers via email and phone to showcase our services and products, we are interested in meeting you. Your role will play a crucial part in helping us exceed business objectives and enhance our company's rapid and sustainable expansion. Your duties will include conducting market research to recognize potential sales prospects and assess customer requirements, actively pursuing new sales leads through methods such as cold calling, networking, and social media engagement. You will be responsible for arranging meetings with potential clients, understanding their needs and concerns, delivering effective presentations on our offerings, generating regular sales and financial reports, managing stock availability for sales and demos, representing the company at events and conferences, closing deals, addressing complaints, and collaborating with team members to optimize outcomes. Additionally, you will gather feedback from customers and prospects to relay to internal teams for continuous improvement. Qualifications: - Minimum of 1 year of Marketing experience; experience in the Solar industry is advantageous - Any Bachelor's Degree - Proficient Communication Skills Location: Dharapuram Salary Range: Rs. 30,000 to Rs. 41,500 per month (CTC) Job Type: Full-time Language: - Proficiency in English preferred Work Location: On-site,

The ideal candidate for this position will excel at creating and closing new opportunities. Utilizing a consultative approach to selling, you will leverage your expertise to identify and qualify leads, ultimately leading to sales opportunities with both new and existing customers. Your responsibilities will include: Prospecting and Lead Generation: - Generating and qualifying sales leads through networking, client meetings, cold-calling, and converting prospects into customers by tracking and visiting construction sites. - Developing effective engagement by providing solutions and technical qualifications. - Conducting market research regularly to gain market intelligence, assess selling possibilities, and evaluate customer needs with a strong geographical understanding. Demand Generation: - Devising and executing a Demand Generation Campaign to create awareness and interest among buyers and influencers through various activities such as product presentations, demonstrations, content creation, and distribution. - Organizing masons meet at Retail Outlets, Contractors Meet, Architect Meet, etc. Client Relationship Management: - Establishing a network of Channel Partners (Distributors, Dealers, and Sub-dealers as required) for optimal reach and penetration in the assigned market. - Ensuring an optimum stock level of all product items with channel partners. - Building and maintaining strong relationships with both new and existing clients to ensure repeat business and long-term partnerships. - Serving as the primary point of contact for clients, addressing their concerns and ensuring satisfaction. Target Achievement: - Meeting and exceeding monthly, quarterly, and annual sales targets as set by the company. - Proactively managing the sales pipeline and closing deals to contribute to revenue growth. - Maintaining sales volume, product mix, selling price, and credit periods by staying informed with supply and demand. Customer Support and Service: - Providing pre- and post-sales support by addressing client queries and offering solutions to challenges. - Handling complaints and extending support to customers for proper closure of processes. - Conducting promotional events as planned to create brand visibility and awareness among all stakeholders. Compliance and Professionalism: - Adhering to all company policies and ethical sales practices while maintaining professionalism at all times. Qualifications: - 4-7 years of sales experience. - Strong communication, negotiation, and persuasion skills with the ability to work independently and as part of a team. - Past experience in launching similar products in the market, with good relationships with Stone Adhesives Dealers, Contractors, and applicators. - Experience in conducting Mason/In-Shop and Contractor meets, and generating consistent sales of Construction Chemicals adhesive products will be preferred. - Demonstrated ability to communicate, negotiate, present, and influence effectively at all levels of the organization.,

Act as first point of contact for ass assign clients. Address employee & HR queries. Attend emergency cashless calls. Support clients with Wellness activities. Maintain EB portal- client assure for assigned clients.

Job Responsibilities: Lead and manage the customer service function for PTL Express operations at Bhiwandi. Act as the key point of contact for customers, ensuring prompt resolution of queries and complaints. Monitor service performance, manage escalations, and ensure SLA adherence. Coordinate with operations, sales, and other teams to ensure smooth execution of shipments. Build and maintain strong customer relationships, driving customer satisfaction and retention. Analyze service data and generate reports to identify trends and improvement areas. Train, guide, and manage the customer service team to deliver excellence. Preferred candidate profile An immediate joiner will be preferred for a similar role within the logistics industry. Interested candidates can directly mail us at hr@algor.in or contact us at 91520335677

Yashada Realty Group is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

• Greet visitors/clients in a warm, courteous & professional manner ensuring a seamless first impression • Maintain visitor details in database • Manage meeting & Event room calendars • Oversee housekeeping & pantry staff • Keep the reception clean Required Candidate profile • Excellent communication & interpersonal skills • Customer-oriented with a friendly & positive attitude • Ability to stay calm • Ability to multitask, work as part of a team & detail FEMALE ONLY Perks and benefits Based on Experience. Lot of Growth Opportunity

Regulatory Submission & Approvals , Compliance & Documentation, Liaison & Communication, Latam Countries, Complaint Handling Share updated Cv Jobs@asmohlab.com

Need male Candidate Having Excellent Communication skill, lead critical projects & support customers & in-house departments. Assist customers through video calls for troubleshooting & commissioning of Lamination Plant & Cutting Machine. Required Candidate profile providing technical guidance to team. Arrangement of service engineers. having experience of same industry most be preferable first with handsome package.

Greetings from Kotak Life Insurance We are having opening for CSM Client Service Manager INTERESTED CANDIDATES CAN SHARE THEIR CV ON kli.deepa-sawant@kotak.com OR CAN CONTACT ON 9969675967 Education : BCOM/BE/BTECH/BSC/BMS Experience - min 2yrs Roles and Responsibilities: • • Building up strong relationship with the middle & senior management of FIG clients by meeting them personally and frequently. • Addressing & solving their queries in a proactive and productive manner by coordinating with KLI Operations, Claims, Underwriting, Mid office team and other departments at HO well within defined TATs. • Similar coordination with FIG sales/business team to ensure seamless and flawless client servicing and account management. • Maintaining and updating various business trackers and MIS from time to time. • Ensure all activities pertaining to audits are executed in timely manner. • Spearhead all IT initiatives of FIG with the clients. Required Skills: Must be Very good in Excel and Advance Excel Good Communication required

Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Since 1792, we ve been supplying the innovative paints and coatings that help to color people s lives and protect what matters most. Our world class portfolio of brands including Dulux, International, Sikkens and Interpon is trusted by customers around the globe. We re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It s what you d expect from a pioneering and long-established paints company that s dedicated to providing sustainable solutions and preserving the best of what we have today while creating an even better tomorrow. Let s paint the future together. Job Purpose Strengthen sales and developmental actions in Auto OEM business in India. Major customers fall In Auto OEM like HMIL/ RN/ IZUZU Focus on Technical service to drive business development and retention of existing customers through timely line support/ color support / trouble shooting on line etc High engagement with OEM and large OEM Tier applicators in allocate area. Instrumental in business growth and sustaining current business. Relationship management with OEMs and large Key Accounts to ensure business continuity and growth. Drive OEM sales and business development for KOEM/ RN/ Izuzu/ MSIL etc. Scale up business to the next level, for delivering accelerated and profitable growth in the business Techno commercial job Technical service / shade matching (as and when needed on line ) / Trouble shooting on line Trials and implementation of new products associated with business development in given area. Sales and Service to OEM applicators, collections as per AkzoNobel norms. Work closely with cross functional team to ensure adequate support . New projects follow up and approvals based on business needs. Represent Akzo in OEM discussions lesioning with R&D on new development Support sales team in training and development Drive OEM approvals with OEM Approved prices Drive budget delivery within approved business existing and new. Any other decisions as delegated by Line Manager verbally or in writing Minimum 3 to 4 Years experience in handling plastic painting / services/ business development Hands on experience in paint spraying/ shade matching/ complaint handling in applicator lines ( plastic painting ) Degree or Diploma in Paint / Surface coating Technology Degree in Chemical Engineering OR MSC Chemistry. At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Employment Type: Full-Time About Us: Vaishali Securities Ltd is a trusted NBFC committed to offering seamless financial services. We are expanding our support team to provide timely and quality assistance to our valued customers. Role: You will be responsible for handling customer queries and support requests via inbound/outbound calls, emails, and chat. The ideal candidate will have experience in managing customer interactions with empathy, professionalism, and efficiency. Key Responsibilities: Handle inbound and outbound customer calls effectively Respond promptly to customer emails and chat messages Resolve customer queries, complaints, and service issues Document all interactions and escalate unresolved issues when needed Ensure customer satisfaction and maintain a high service quality standard Requirements: Minimum educational qualification: Graduation Minimum 1 year of experience in a customer service role (voice or non-voice) Excellent communication skills in English, Hindi, and regional language (Gujarati preferred) Good listening skills and ability to remain calm under pressure Basic computer knowledge and typing skills

Were Hiring: Customer Service Investigator (Full-Time, Permanent) Location: Gurgaon Sector-48 (Work from Office) 5 Days Working (Rotational Shifts), Night Shift Are you passionate about solving customer challenges and ensuring exceptional experiences? Join us as a Customer Service Investigator (CSI), where youll act as a vital link between customers and internal teams. What Youll Do: • Manage and resolve customer escalations for the Brand. • Track, report, and analyze escalation trends. • Provide customer-friendly solutions and updates. • Collaborate across departments to ensure timely resolution. • Manage offline queues within SLA timelines. What Were Looking For: • Strong background in customer service & escalation handling. • Excellent communication, problem-solving, and time management skills. • Confidence, flexibility, and a proactive approach to customer issues. • If youre ready to take ownership of escalations, think outside the box, and represent a trusted brand with professionalism and care, wed love to hear from you!

Were Hiring: Customer Service Investigator (Full-Time, Permanent) Location: Gurgaon Sector-48 (Work from Office) 5 Days Working (Rotational Shifts) Are you passionate about solving customer challenges and ensuring exceptional experiences? Join us as a Customer Service Investigator (CSI), where youll act as a vital link between customers and internal teams. What Youll Do: • Manage and resolve customer escalations for the Brand. • Track, report, and analyze escalation trends. • Provide customer-friendly solutions and updates. • Collaborate across departments to ensure timely resolution. • Manage offline queues within SLA timelines. What We’re Looking For: • Strong background in customer service & escalation handling. • Excellent communication, problem-solving, and time management skills. • Confidence, flexibility, and a proactive approach to customer issues. • If you’re ready to take ownership of escalations, think outside the box, and represent a trusted brand with professionalism and care, we’d love to hear from you!

To coordinate for Site Complaints from Factory for "Immediate Correction" at site. To be a part of CAPA Team to ensure CAPA against each site complaint by helping in Root Cause Analysis. To centrally coordinate for "Spare Part Activities" from factory. To develop Indian Versions of Operation & Installation Manuals & Control Manuals for machines / accessories. To work as a part of dispatch team to conduct pre-dispatch inspections. To coordinate with respective departments to control the short or false supply to site.Great understanding of QA Processes. Collaboratively work with team to achieve FTR at each process Work accordance with planning & do execution, Work on challenges faced during, find our solution for the resolution of challenges. Expert in handling FAT/ TPI / Customer for FAT. Analysis of customer complaints & support for the CAPA process. Work on Continuous improvement process. Get consultation from Manager for clarification on part discrepancies. Knowledge about Qualification Documents / Certification / Calibration procedures of parts Knowledge about pharma machineries & testing procedure. Knowledge about standard Auditing processes & NDT processes (ISO, ASME etc) To work as a part of FAT Team for highlighting issues affecting installation at site & getting those corrected from respective depts. To ensure the Site Installation time is reduced with effective I-FAT. To review the Validation Documents during I-FAT to ensure Site & Customer Requirements are addressed in the documentation, To review Mechanical BOM, ensuring all the material required on the site holding installation is added to BOM & being dispatched along with machine. To implement learning from the site in I-FAT protocols for all machines to ensure maximum possible tests are conducted in factory for Electrical & Mechanical Items. To develop methodology to minimize or eliminate Software modifications required at site during installation. To re-structure the packing slip to add Tag No. to the packing slip & streamlining the process of packing slip generation for Electrical & Mechanical Items, People development Guide the team for the Self certification, FTR Process, Compliance to customer expectation. Key Result Areas- Development of strong relationship with CFT Members to achieve quality at source in each activity. Ensure compliance with quality standards and procedures. Identify the opportunities for process improvement to enhance a product quality streamline inspection procedure & optimise the efficiency without compromising safety & compliance to customer expectation Pharma Machinery experience required If interested please share profile on manjiri.tribhuvane@acg-world.com

Hii Jobseekers Greetings from ShiningstarsITPL! We are hiring for Customer Care Executive For Lucknow Location!!!!!! Salary: 17k ctc to 20ctc. Roles And Responsibilities: Handle inbound and outbound customer calls politely and professionally. Provide accurate product/service details to customers. Resolve queries, concerns, and complaints within timelines. Escalate unresolved issues to the relevant department. Maintain updated and accurate customer records in CRM. Follow company call scripts, procedures, and quality standards. Meet daily, weekly, and monthly performance targets. Maintain a positive attitude and ensure customer satisfaction. Keep up-to-date with product knowledge and company policies. Work in coordination with team members for smooth operations. Preferred Candidates Profile: Candidates must have fluency in English. Must be comfortable with Rotational Shifts. Interested Candidates may reach out to : 9140789127(Aliya) Thanks and Regards Aliya Executive HR ShiningstarsITPL

Responsibilities Order Management (Improving the Customer experience) Supervises and manages the customer service department and serves as liaison between the customer, PL, Logistic and WH to fulfil orders and ensure customer satisfaction with products and service. Responsible for constantly providing high levels of service to customers Ensuring FTS, priority list and tailing orders are checked and attended every day Supervising the Order management for the Key customers. OTIF Reduction of OTIF failure due to delivery blocks and order amendment to 5% Monitoring the correct process of amendment is followed where there is genuine request from the customer. No manual intervention to the orders should be made for any changes in order due to Coats internal reasons. (MDM, Qty check done) Supervising the hygiene trackers Escalation handling: Handling escalations from customers on any delay or order co-ordination. Assistance to resolve service problems by acting as a bridge between customer and management to clarify customer`s complaint, determine the cause of the problem and solve the problem Monitoring the complaint tracker and ensuring end to end closure Providing insights to the internal teams to improve our internal services to improve overall customer satisfaction Supervising and ensuring the complaints are getting resolved and take feedback from customer. Team management - Shrinkage, attrition, work reallocation, training, coaching, mentoring agents & performance management Training and development of team members for consistency with the expectation of exceeding customers expectations every time. Formalizes processes and procedures to ensure total customer satisfaction is met. Works proactively to promote teamwork. Manages jobs efficiently from start to finish including administrative duties. Maintain and conduct cadence with Sales team on order related updates. Be the communication point to internal teams on any process and procedures.

Role & responsibilities Respond to customer inquiries via phone or email - Provide accurate information regarding loan services - Address and resolve customer concerns or complaints - Collaborate with team members to ensure a seamless customer experience - Maintain thorough knowledge of loan servicing policies and procedures Preferred candidate profile Good communication and interpersonal skills - Customer-focused attitude - Ability to handle and resolve customer queries efficiently - Understanding of loan servicing processes is a plus

Customer Service Executive: Handle inbound calls, chats & emails Manage tickets & resolve within TAT Handle escalations with empathy Ensure CSAT & process adherence Coordinate with internal teams Email: HR@RASAYANAM.IN Flexi working Work from home House rent allowance Employee state insurance Annual bonus Performance bonus Leave encashment Provident fund Maternity leaves

Hiring for fresher in International BPO in Gurgaon Excellent growth opportunity with good Internal Job Promotions Both side cabs International process Immediately joining No charges WhatsApp details on HR 88266 73317 Required Candidate profile Good interpersonal skills Perks and benefits Excellent growth opportunity with good job p