1460 Complaint Handling Jobs - Page 4

Freshers can also apply. Supervise daily floor activities and ensure timely store openings and closings Ensure tenant compliance with mall SOPs, display guidelines, and hygiene standards Manage housekeeping, security, and maintenance staff on the floor Handle customer complaints and ensure resolution in a timely manner Conduct regular walkthroughs to check cleanliness, maintenance, lighting, and signage Coordinate with retailers for promotions, events, and visual merchandising support Ensure emergency exits, fire alarms, and safety equipment are in working condition Report incidents, damages, or discrepancies to the Operations Manager Monitor footfall and report peak/off-peak hours data Ensure timely execution of daily checklists, inspections, and follow-ups Office Address M5 E-city Mall Mall Office ( Basement) Plot No.-1, Next to Audi showroom, Veerasandra industrial Area, Hosur Rd, opposite to Electronic City Flyover, Phase II, Electronic City, Bengaluru, Karnataka 560100

Responsibilities: *Visit 100% in field - all Bihar Regions. * Manage customer complaints promptly. * Maintain & service equipment solely in the field. * Ensure timely resolutions. * Collaborate with team on project deliverables. Travel allowance Food allowance Provident fund Employee state insurance Health insurance

We take pride in our customer-first approach and are seeking a dynamic, experienced Customer Care Manager to lead our customer service team.

We take pride in our customer-first approach and are seeking a dynamic, experienced Customer Care Manager to lead our customer service team.

You will be responsible for managing post-sales activities as a Post Sales Assistant at Sahasra Group in Bhiwadi, Rajasthan. Your primary duties will include handling customer queries and complaints, ensuring customer satisfaction, and coordinating with sales and production teams. You will be required to update customers on order status, maintain detailed records of customer interactions, and provide after-sales services. Attention to detail and strong communication skills are essential for success in this role. To excel in this position, you should possess proficiency in customer service, post-sales support, and complaint handling. Strong communication, interpersonal, and coordination skills are also necessary. Additionally, you must have the ability to manage customer interactions effectively, maintain detailed records, and possess basic knowledge of electronics manufacturing and related processes. Proficiency in MS Office and CRM software is required, along with problem-solving skills and the ability to thrive in a fast-paced environment. While relevant experience in a similar role is preferred, candidates with a Bachelor's degree in Business Administration, Electronics, or a related field will also be considered. Join us at Sahasra Group and be a part of our dedicated team committed to delivering exceptional post-sales support and ensuring customer satisfaction.,

The role of Post Sales Assistant at Sahasra Group in Bhiwadi, Rajasthan is a full-time on-site position requiring 2-4 years of experience with a budget of up to 5 LPA. As a Post Sales Assistant, you will be responsible for managing post-sales activities, addressing customer queries and complaints, and ensuring overall customer satisfaction. Your primary duties will include coordinating with sales and production teams, keeping customers updated on order status, maintaining records of customer interactions, and providing after-sales services. To excel in this role, you must possess proficiency in Customer Service, Post-Sales Support, and Complaint Handling. Strong communication, interpersonal, and coordination skills are essential, along with the ability to maintain detailed records and effectively manage customer interactions. Basic knowledge of electronics manufacturing and related processes is required, as well as proficiency in MS Office and CRM software. Problem-solving skills and the ability to thrive in a fast-paced environment are key attributes for success in this role. While relevant experience in a similar position is preferred, candidates with a Bachelor's degree in Business Administration, Electronics, or a related field are encouraged to apply.,

You will be responsible for ensuring the smooth operation of laboratory equipment and implementing the laboratory quality policy and objectives. This includes selecting, approving, and commissioning appropriate test methods based on customer requirements, as well as allocating samples to analysts/Microbiologists for analysis. You will also need to ensure that the laboratory has the necessary resources and capabilities to meet customer requirements. Your role will involve supervising the testing activities of analysts/Microbiologists, guiding them during testing, and verifying the results and calculations submitted by them. You will assist the Quality Manager in the QA program, ensuring the quality of results through various checks, including Proficiency Testing and Inter-laboratory testing programs. Additionally, you will be responsible for verifying in-house calibration and performance checks conducted by analysts/Microbiologists, reporting any discrepancies to the Quality Manager. You will review test reports, provide opinions and interpretations before signing off on them, and provide training to new analysts, Microbiologists, sampling persons, and attendants. Furthermore, you will identify training needs for analysts/Microbiologists, coordinate with the Quality Manager to arrange training, and authorize junior staff after successful training and demonstrated competence in specific types of testing. You will evaluate the competency of new analysts/Microbiologists, coordinate with the Quality Manager on external equipment calibration, and assist in risk analysis. You will also be responsible for coordinating with the Quality Department on any complaints, non-conforming work, and corrective actions. Additionally, you will review records of cultures and their intermediate checks, identify requirements for new cultures/equipment/media procurement, develop, modify, and validate methods, and provide statements of conformity or opinions in test reports. Moreover, you will review and authorize test results, prepare and update master STP for LIMS Software, calculate UM for parameters within the scope, and provide remarks on "additions to, deviations, or exclusions from the method" in the test report as applicable.,

You will be joining Vecmocon, an organization that was incubated at IIT Delhi in 2016. Vecmocon is a tech stack ecosystem dedicated to enhancing the intelligence, safety, and smooth driving experience of electric vehicles. Specializing in providing OEMs with high-quality, locally manufactured components for electric vehicles, including Battery Management Systems (BMS), chargers, vehicle intelligence modules, FOTA, software diagnostics, and more. Vecmocon's products are designed to meet the AIS-156 standards and are trusted by industry leaders. As part of Vecmocon, you will be part of a passionate team with capable and empathetic leadership, a great working environment, and a collaborative team culture. Your role as a Hardware Testing Engineer at Vecmocon will involve conducting comprehensive testing of hardware components, ensuring product quality and reliability, and collaborating with cross-functional teams to identify and resolve issues. The role requires strong analytical and problem-solving skills, hands-on experience with testing tools and methodologies, attention to detail, and excellent communication skills. Please note that this role will require 30% travel within India to customer sites to provide technical support. Key Responsibilities Areas: - Conduct test execution of Smart chargers. - Prepare and test customer-specific samples. - Proficient in preparing testing and DVP reports. - Analyze and interpret Logs data for field failure analysis. - Perform root cause analysis (RCA) and develop and execute test plans. - Hands-on experience with soldering and rework. - Integration and testing of chargers at customer sites. - Provide on-site and remote technical support to customers and troubleshoot issues. - Engage in cross-functional interaction and communication. Required Qualifications: - B.Tech / Diploma in Electrical, Electronics, or related field. - 2+ years of experience in Testing and integration for EV Charger, hardware products (EV field experience is a plus). - Basic knowledge to understand schematics. - Proficiency in MS Office, especially MS Excel. - Familiarity with using Lab Equipment (Digital Oscilloscope, Multimeter, etc.). - Basic knowledge of Electrical and Electronics components. - Familiarity with Chargers, popular topologies, and temperature monitoring & fault protection. What We're Looking For (Behavior & Mindset): - Accountability: Own outcomes and take full responsibility for deliverables. - Collaboration: Work seamlessly across teams and respect diverse opinions. - Curiosity & Learning Agility: Continuously learn and adapt to new challenges. - Bias for Action: Make informed decisions swiftly and deliver with speed. - Integrity: Be honest, transparent, and principled in every interaction. - Resilience: Bounce back from setbacks and remain solution-oriented.,

You will be working as an Associate Trainee-Sales & Services at Malabar Gold & Diamonds, located in Indore Phoenix Mall, Madhya Pradesh, India. As part of the retail sales team, your primary responsibilities will include greeting and engaging customers, understanding their needs, showcasing products, assisting in sales transactions, learning sales procedures, stock management, assisting with display activities, learning marketing techniques, and ensuring adherence to internal processes and standards. In the sales and customer service domain, you will be expected to provide a welcoming experience to customers, understand their requirements, showcase products effectively, learn sales procedures, assist in sales returns or repair work, prepare product estimates, achieve sales targets, and stay updated on product knowledge and market trends. Additionally, you will assist in stock counting, record keeping, and ensuring the careful handling of ornaments. You will also support visual merchandising activities, learn marketing techniques, assist in event management and product exhibitions, and participate in below-the-line marketing initiatives. Moreover, you will receive on-the-job training in various sections, uphold integrity and honesty, escalate customer queries and complaints, adhere to standard operating procedures, and actively seek opportunities for self-development. Furthermore, you will be responsible for completing performance appraisals, identifying training needs, participating in training programs, maintaining grooming standards, and engaging in on-site product and sales training activities. Additionally, you may be assigned additional responsibilities as needed, either as standalone projects or regular tasks. To qualify for this role, you should have a Higher Secondary Certificate (HSC) qualification, be between 21-27 years of age, and have fresher experience in the industry. The salary range for this position will be as per industry standards in Indian Rupees (INR).,

Looking for a Customer Service Executive to manage inquiries, resolve issues, and ensure customer satisfaction through phone, email, or chat. Must have strong communication, problem-solving, and multitasking skills. Experience with CRM is a plus.

Social Media Management, Complaint Desk Online Reputation Management (ORM) and escalation management Exp. working with global end-users, Should have handled a team of 80 to 100 members Social media Escalation experience required Voice/Email/Chat/ORM Required Candidate profile 2 yrs leading a Complaints Management Desk/L3 in an Int. Contact Centre Program Ensuring QMS Compliance for All Processes Handled Following of Quality Processes Thoroughly-Checklists, Standards etc.

Social Media Management, Complaint Desk Online Reputation Management (ORM) and escalation management Exp. working with global end-users, Should have handled a team of 80 to 100 members Social media Escalation experience required Voice/Email/Chat/ORM Required Candidate profile 2 yrs leading a Complaints Management Desk/L3 in an Int. Contact Centre Program Ensuring QMS Compliance for All Processes Handled Following of Quality Processes Thoroughly-Checklists, Standards etc.

As a Customer Service representative, your role is to deliver the brand promise and provide exceptional guest service at all times. You will be responsible for handling all guest and internal customer complaints and inquiries in a courteous and efficient manner, ensuring that problems are resolved satisfactorily. Additionally, you will provide excellent service to internal customers as appropriate. Operationally, you will work in and oversee the assigned station/section and relevant employees to ensure that food products are prepared according to the required standards. It is essential to maintain the assigned station/section in a clean and orderly manner, follow standard recipes, and minimize waste to keep the outlet's food cost in line with the budget. Training employees in the preparation and presentation of items, suggesting alternative menu items, and meeting specific customer requests are also key responsibilities. To ensure the implementation of company minimum brand standards and optional brand standards where appropriate, it is crucial to be up-to-date with seasonal and new products on the market. Working collaboratively with other departments in a supportive and flexible manner is essential, along with treating operating equipment and supplies carefully to minimize damage and reduce wastage. In terms of personnel management, encouraging punctuality and maintaining the appearance of outlet culinary employees is important. Supporting the implementation of The People Philosophy, demonstrating and reinforcing Hyatt's Values and Culture Characteristics are also part of your responsibilities. Other duties include reporting for duty punctually, maintaining a high standard of personal appearance and hygiene, providing friendly and professional service, and fostering good working relationships with colleagues and other departments. It is essential to read and adhere to the hotel's rules and regulations, including those related to Fire, Hygiene, Health, and Safety, as well as complying with local legislation when required. Your role also involves responding to changes in the department as dictated by the hotel's needs, being flexible in your job function, and performing any other reasonable duties and responsibilities assigned to you. This may include redeployment to other departments/areas to meet business demands and guest service needs. Attending training sessions and meetings as required is also part of your role to ensure continuous development and improvement.,

Designation:- Associate Analyst/ Analyst Shifts:- UK shifts Transport:- One way Work mode:- In office ( 5 Days) Roles and Responsibilities 1.Ensuring that customers receive excellent customer service in a written format to include post, email and other forms of communication. 2.Raising complaints within the Respond system. 3.Working DSARS within regulatory timeframes, with attention to detail. 4.Working Credit amendments within business timeframes from requests via various forms of contact. Updating the 3 main Credit reference agency system to ensure customer credit files are correct and showing accurate and up to date information in order to satisfy any query or complaint that is presented to the business. 5.Making outbound telephony calls at the customers request, or when appropriate to support customer queries received via a correspondence format. 6.Ensuring that complaints received from digital channels are logged and recognized within a timely manner and customer dissatisfaction is recognized and addressed appropriately. 7.Ensuring that customer emails and queries are responded too promptly, and of high standard addressing all points raised and requests outlined. 8.Providing first class administrative support to the Group Complaints Department by fully owning and supporting our customers through the complaint journey, along with helping and supporting colleagues as and when required within the department and business. 9.Assisting customers and other third parties with general queries, undertaking instructions received as appropriate in an accurate and timely manner. Resolve all queries to a satisfactory conclusion, referring more complex queries to relevant departments. In addition, support outbound telephony contact for ad-hoc tasks (non- sales related), campaigns and customer contact exercises. 10.Providing any other additional administrative support to the Group Complaints Department where appropriate that may include, but are not exclusive to Digital communication. 11.Maintaining a comprehensive and up to date knowledge and understanding of Motor Finance products and services, providing accurate information and proactively promoting them where appropriate 12.Maintaining an up-to-date knowledge of regulatory and legislative information related to Motor Finance products and services (e.g. ICOB, FCA Rules, Money Laundering, Data Protection, etc.) as advised by Line Management. Ensure all Money Laundering issues are reported appropriately. 13.Maintaining good knowledge and understanding of all relevant policies and procedures relevant to the role, being compliant with these policies and procedures at all times. 14.Treating customers fairly and aim to deliver fair customer outcomes in all of our day-to-day processes. 15.Working as part of a team supporting, motivating and assisting colleagues in the operation of the department and throughout the business. 16.Recognising and recommending improvements to Company procedures to ensure the efficiency and effectiveness of the business. 17.Ensuring that all system-based records are maintained in an accurate and timely manner (and ensure that data integrity is maintained at all times) as prescribed by regulatory, legislative and company procedures. 18.Continuing to develop self and role by studying relevant training materials and product information and continually develop and improve product knowledge. 19.Ensuring that prompt and regular communication and support is maintained between all internal and external parties to ensure seamless and consistent service levels are maintained at all times, reporting exceptional matters to line management. 20.Undertaking any other reasonable tasks as requested by line management. Preferred candidate profile •Previous experience in admin/customer service correspondence support role •Good IT skills specifically Excel •Excellent attention to detail •Good communication and interpersonal skills, both written and verbal •Passion to delver exceptional service and add value •Good planning, organisation and time management skills •Good problem-solving skills •Strong teamwork ethic •Self-motivated and enthusiastic and able to deliver quality work in a high-pressure environment •Able to follow procedures and work within a regulated environment. Interested candidates can share their updated resume on the below email ramakanth.sripati@wipro.com

Responsibilities: * Manage customer queries via phone * Resolve complaints promptly & fairly * Maintain high CSAT through excellent service * Handle incoming calls with empathy & efficiency Office cab/shuttle Health insurance Annual bonus Provident fund

Prior experience :Any Graduate HSC fresher Shift timing: between 9.00 am to 9:00 pm 9 hrs shift 6 days working 1 rotational week off *CTC : 23000CTC In hand: 19000k *Batch date : ASAP Need maximum lineups for this profile will close telephonic

Prior experience :Any Graduate HSC fresher Shift timing: between 9.00 am to 9:00 pm 9 hrs shift 6 days working 1 rotational week off *CTC : 23000CTC In hand: 19000k *Batch date : ASAP Need maximum lineups for this profile will close telephonic

Customer Service No. Of Opening:- 30 -Excellent communication -Hsc experience/Graduate fresher Salary:-18,500 inhand 23,000 CTC. 9am - 6pm Sunday fixed off

Location: Noida, Sector 63 Grade: V7 and Above Salary: 45,000 – 50,000 per month (CTC) Handle Level 3 customer escalations via email, calls, or CRM platforms. Act as the final resolution point for unresolved or sensitive customer complaints. Required Candidate profile Maintain comprehensive documentation of case resolutions in CRM tools. Ensure customer satisfaction through empathy, ownership, and clear communication. Joining: Immediate joiners preferred

Prior experience :Any Graduate HSC fresher Shift timing: between 9.00 am to 9:00 pm 9 hrs shift 6 days working 1 rotational week off *CTC : 23000CTC In hand: 19000k *Batch date : ASAP Need maximum lineups for this profile will close telephonic

Prior experience :Any Graduate HSC fresher Shift timing: between 9.00 am to 9:00 pm 9 hrs shift 6 days working 1 rotational week off *CTC : 23000CTC In hand: 19000k *Batch date : ASAP Need maximum lineups for this profile will close telephonic

Customer Service No. Of Opening:- 30 -Excellent communication -Hsc experience/Graduate fresher Salary:-18,500 inhand 23,000 CTC. 9am - 6pm Sunday fixed off

We are seeking enthusiastic and customer-oriented Customer Care Executives to join our dynamic team. Efficiently handle inbound calls, book/reschedule doctor appointments, resolve queries, manage admin tasks, coordinate with teams. Hindi Mandatory

JOB DESCRIPTION POSITION 8: TEAM LEADER ACCOUNT MANAGEMENT / RELATIONSHIP PERSONNEL PURPOSE OF ROLE: Ensure smooth claims processing for customers. Lead a team of helpdesk personnel including implants, semi-implants, account management and document pickup team. Management Level Industry Type Mid Management Insurance, Service Industry Visit customers place as per the schedule Monitor the team members activity in terms of volumes (documents collected) Review the queries received from the customer and the responses from the team members Help team members in resolving escalations from customers Review the reports sent by the team members and take necessary actions (issues with respect to claim registrations) based on the report. Coordinate with front end team and help in getting the claims registered Conduct weekly/monthly one on one review with the team members to understand their concerns and help simplify the process Review the claims dump along with front end team and take necessary action for IR raised, reopening the claims, dummy claims as appropriate Review the feedback received from the customers. Rework on the low ratings and identify the areas of improvement and implement process improvements Team management Preferably experience in customer service in Health Insurance & TPA Industry 4-6 years of overall experience in service industry Relevant Experience Demonstrated abilities if any Technical Competencies Process knowledge MS Office Medi Buddy Portals Behavioral competencies Problem Sloving Active listening People Management Excellent Communication

Location: Noida, Sector 63 Grade: V7 and Above Salary: 45,000 – 50,000 per month (CTC) Handle Level 3 customer escalations via email, calls, or CRM platforms. Act as the final resolution point for unresolved or sensitive customer complaints. Required Candidate profile Maintain comprehensive documentation of case resolutions in CRM tools. Ensure customer satisfaction through empathy, ownership, and clear communication. Joining: Immediate joiners preferred