Onsitego is Indias leading after-sales service provider and offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services. We cover all electronic devices and home appliances. Our plans are widely available across retail stores and online marketplaces. We are driven by the mission to consistently deliver 'WOW' experiences to customers. Our customer obsession allows us to have the highest Net Promoter Score (NPS) globally in after-sales services. Our hassle-free & reliable services are widely available across electronic stores and online marketplaces. We invite the brightest minds to join us in this journey that helps improve the lives of millions of device users across the country. Website: www.onsitego.com Job Purpose:- In-store Sales Executive (tech support) provides a range of after sales services to customers for products such as mobile phones, Tablets, Computers, printers and other electronic products. Role & responsibilities: In-store Sales Executive will help users in solving some common technical problems along with providing tips on how to use the product more efficiently. Provide training for newly purchased products. Require selling convincing power & understanding the customer's needs and sell the product Pitch our Warranty plans to customers & ready to work at store level Use our knowledge base (Know max) to find solutions for customers face to face. In case of a solution readily not available they can find a solution from the internet and help customers and also update the knowledge base for future references Preferred candidate profile: Experience of working on the latest technologies and Modern Trade Store Experience in handling Face to Face customer Possess good communication skills (English/Hindi/Marathi) Should have troubleshooting knowledge about the products and should be well versed with the system/ internet usage. Benefits: We believe in work-life balance and hence we offer flexible working hours. What matters is the output of work. We have a well-defined leave policy for our people to take care of their personal commitments and exigencies. We care for our people and take care of them and their family by offering them Mediclaim policy Your professional growth and company growth go hand-in-hand We provide you a platform to learn and polish your skills

We are seeking a dynamic and experienced Contact Centre Manager to lead and oversee the daily operations of our customer support center. The ideal candidate will be responsible for managing a team of agents, optimizing customer experience, driving performance metrics, and implementing operational strategies that enhance service delivery, efficiency, and customer satisfaction. Should have experience of leading teams on Chats, Calls and Emails. Key Responsibilities: Team Leadership & Performance: Lead, mentor, and manage a team of customer service representatives, team leaders, and support staff. Set clear performance goals, conduct regular reviews, and provide feedback and coaching. Foster a positive, customer-centric culture focused on continuous improvement. Operations Management: Monitor daily operations to ensure SLA (Service Level Agreements), TAT (Turnaround Times), and KPIs (Key Performance Indicators) are consistently met. Analyze performance reports and call metrics to identify trends, root causes, and improvement opportunities. Ensure efficient workforce planning, shift scheduling, and resource allocation. Customer Experience: Drive initiatives to enhance customer satisfaction, loyalty, and Net Promoter Score (NPS). Handle escalated customer issues and ensure prompt and fair resolution. Process Improvement & Quality Control: Identify process gaps and implement improvements to enhance efficiency and quality. Collaborate with training and quality assurance teams to develop and implement standard operating procedures (SOPs). Reporting & Analytics: Prepare and present regular reports to senior management on performance, escalations, trends, and improvements. Use data and feedback to inform decisions and strategic planning. Requirements: Bachelors degree 6-10 years of experience in contact center management, preferably in a B2C environment. Strong understanding of customer service tools, CRMs and telephony systems. Proven track record in team leadership, conflict resolution, and operational performance management. Excellent communication, interpersonal, and analytical skills. Strong organizational and problem-solving abilities. Excel Mandate*** Preferred Skills: Experience managing remote or hybrid teams. Knowledge of workforce management (WFM) tools and techniques. Familiarity with automation, AI chatbots, or digital transformation in support centers. Job Location-Andheri East,Mumbai