1460 Complaint Handling Jobs - Page 2

RESPONSIBILITIES: Answer incoming calls and address customer queries. Provide product/service information clearly. Record call details and maintain accurate customer records. Resolve complaints or escalate them when needed. Ensure a positive customer experience on every call. Required Candidate Profile Good communication skills in [language(s)]. Basic computer knowledge. Ability to handle calls with patience and professionalism. Previous experience in a call center or inbound process is a plus.

- Develop an entrance strategy for cold calling, qualifying and effectively connecting with prospective business partners. - Setting up meetings with potential clients and listening to their wishes and concerns. - Create and drive a sales plan strategy that successfully meets sales revenue targets and initiatives. - Utilize internal tools to negotiate market freight rates for customers. - Negotiate/close deals and handle complaints or objections. - Maintain consistently positive interactions to nurture customer relationships. - Take ownership of customer issues and follow-through till resolution. - Gather feedback from customers or prospects and share with internal teams. - Follow up and monitoring customer outstanding payment. Location: Across (Chennai, Delhi, Bangalore) Keywords :deal closure,customer relationship,follow ups,ups,freight,complaint handling,oracle dba,rman,dataguard,rac,datapump,awr,cloning,patching,marketing,lead generation,sales*,business development*,cold calling*,business development management*,closure*

KEY JOB REQUIREMENTS: In this role, you will be successful, if you have: Qualification • Bachelor or Master of Science, preferably: Biomedical, Mechanical Engineering, Biotechnology, Biochemistry, Pharmacy or similar Experience: • At least 3 to 5 years of experience including experience in leading teams and managing daily operations, preferably in complaint management • Experience in complaint database such as SAP, Trackwise, Salesforce etc. • Holds knowledge of monitoring and tracking of report submission in accordance with related standards, regulatory timelines • Proficiency in Microsoft Office Suite (Word, Excel and PowerPoint) Key Responsibilities • Medical devices Complaint handling- Complaint processing including Complaint Intake, Product details, Triage, Decision tree, Complaint closure • Vigilance reporting • IMDRF and FDA codings • Complaint investigation • Due diligence • Mailbox monitoring and handling Responsibilities may include the following and other duties may be assigned • Evaluates incoming complaint information and maintains the record in the electronic database. • Performs follow up activities to obtain additional information. Use and maintain database(s), provide analysis and trending data all on complaints. • Determines Reportability of complaints to regulatory bodies. • Identify and document appropriate complaint categories to assure trend accuracy within the complaint database. • Writes investigation summaries based on technical product analysis information provided • Prepare and submit the MedWatch-3500A Report, MIR Report, Initial, Follow-up, and Final Reports to the respective competent authorities in compliance with regulations, guidelines, and the required timeframe. • To check the customer feedback and initiate follow-up for additional information • Performed coding activities on the assigned projects with timelines and efficiency. • Assure the accuracy, integrity, completeness, and consistency of all product complaint investigations of MDR and other Vigilance reports. • Have clear understanding of KPIs. • Diligently follow relevant SOP of the project • Understanding the Responsibility of Timely Escalation of significant events to the Team Lead/Manager. • Performed QC on all types of records and other related duties as directed by management • Ensures record documentation is maintained in a constant state of audit readiness per internal policies. • Liaison with groups who perform additional investigation and who prepare written record of investigation. • Interact with Technical Service, Manufacturing, R&D, and Quality Assurance, as needed, during the course of complaint processing. • Provide basic technical expertise and assistance in handling complaints to comply with current FDA and International reporting Tools Expertise TrackWise, SAP, Salesforce, Microsoft applications (Excel, PowerPoint)

Handle customer inquiries via phone, email, or chat Resolve complaints and provide effective solutions Maintain accurate customer records Ensure high customer satisfaction Follow up on customer issues promptly Meet performance & quality targets Required Candidate profile Support team in achieving service goals Soft spoken excellent comms

As a candidate for this role, you will be responsible for Retailer & Customer Satisfaction Index. You will need to implement processes for complaint handling and reduce complaint downtime. Coordinating with various departments of Management will be essential to ensure smooth operations. Your daily tasks will include generating Mall Reports, overseeing Cruise, Parking, Help Desk, and Smile Centre operations. Your main focus will be on providing quality services for day-to-day operations and ensuring smooth operations with the help of Soft Services, ERT, Security, and engineering teams. It will be crucial for you to offer technical inputs to the projects team from an operations perspective to ensure maximum feasibility in the mall. Additionally, you will be required to support tenants during their fit-out period, ensure receipt of all deposits before they become operational, and ensure adherence to the fit-out manual by retailers. You will also need to ensure that other department managers efficiently handle customer grievances and accidents that occur in the mall, provide service recovery when necessary, and get involved as needed. Monitoring safety drills and evacuation drills organized in the mall on a monthly basis will also be part of your responsibilities. Ultimately, you will be accountable for supervising and controlling the activities of team members during your shift. Qualifications required for this role: - 1 year of experience in a relevant field - Freshers are welcome to apply Location: - Kurla/Lower Parel/Pune (Note: No additional details about the company were provided in the job description.),

What this job involves You will be JLLs front liner at the site for anticipating guest needs and resolving all customer related concerns. Your role is to ensure that customer service is maintained as per the standards set by the us. Your day to day activities will involve: Receiving calls and emails from clients to ensure closure of complaints and communicating the actions taken to the stakeholders in a poised and confident manner. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT. Monitoring the helpdesk and customer service executives on a regular basis. Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. Cooperating, coordinating and communicating with other departments to ensure good customer experience and sharing consolidated feedback reports with the team for improvement of services. Helping to ensure that any complaint/requests and/or emergencies are handled in an expeditious manner (as per JLL policies) and contact the proper authorities when needed. Being familiar with the building operating procedures manual (Lost and found, timings, id card application, permission forms etc.) Helping in activities like filing, checking and maintaining inventory records, DMR, MMR, club house reports, etc. Managing and participating in events/parties/CSR activities, general maintenance and guest handling. Act as a secondary point of contact for all occupants, in case of client escalation. Prepares and approves the working schedule/rostering for the helpdesk team as per the operational requirements to maintain & operate the property at an optimum level. Client: You will be working on, which is a Commercial Property, located at Bengaluru Site dynamics: Work Schedule: Site team: e.g.: Property Manager +2 Other details if any. Reporting: You will be reporting to Property Manager. Sound like you Here is what were looking for: Meticulous and Being Analytical You must pay attention to detail and have excellent problem-solving skills. You would also use logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Qualifications You will have a relevant education background in hospitality studies would be preferred, with min 2-3 years of work experience OR 4-5 years of experience in client facing roles. Good Communication skills with speech clarity, fluency in English language will be important. Willingness to work in flexible shifts, weekends and holidays as per requirement will be a must. Basic understanding of operating computers and mobile application and MS Office (Excel, Word, PowerPoint) is an added advantage.

Handle inbound & outbound customer calls & emails professionally & promptly. Resolve customer queries related to: Order returns & replacements Delivery timelines & delays Product-related information Log and update customer interactions in the system Required Candidate profile Coordinate with internal teams (logistics, operations, sales) to resolve customer concerns quickly. Provide accurate information and maintain a polite, empathetic, and professional communication style

We are hiring Assistant HR Managers for our warehouse operations, catering to national and multinational clients with a strategic and scalable vision. This role suits HR professionals ready to lead teams, drive efficiency, and align HR functions with business goals in a high-growth logistics environment. What We Offer: Absolute clarity on work expectations and performance-linked appraisal system Opportunity to grow with a company targeting 10X expansion in the next 4 years Stability and structured growth in a listed, NSE-recognized company (Market Cap 600 Crores) Nationwide presence offering exposure to multi-location HR operations Professional, transparent, and skill-oriented work environment Job security with focus on continuous learning and leadership development Key Responsibilities: Oversee manpower planning, attendance, and payroll coordination Strategize and ensure implementation of HR policies and SOPs Manage vendor relationships, contracts, audits, and performance reviews Ensure 100% statutory and labor compliance (PF, ESIC, CLRA, etc.) Handle escalated employee issues, grievances, and disciplinary processes Drive recruitment strategy and training needs identification for workforce Coordinate with Operations, Finance, and Compliance teams for alignment Lead internal audits, documentation reviews, and HR effectiveness checks Requirements: Postgraduate in HR, Business Administration, or equivalent 3-5 years of experience in HR field. Team leadership experience is a must Basic knowledge of labor laws and statutory processes Good proficiency in Excel, HRMS, and reporting tools Strong decision-making, analytical, and problem-solving skills

We are seeking an enthusiastic and energetic individual to handle the appalling customer experience and deliver a first class service to earn their loyalty back for our brand by ensuring customers get a timely, consistent and high-quality experience. This would be a fantastic defining opportunity for a person who enjoys a role filled with variety, challenges, and autonomy. As an Escalation specialist your responsibility will be for supporting and managing escalation by following protocol and solving the problem quickly and with clarity while maintaining the relationships between customers and departments. Responsibilities & Duties Handle Inbound/Tickets of the customers via Inbound/L2 team in a fast-paced environment. Quickly identifying and understanding customers' needs for escalated calls. Performs work in accordance with standardized policies and procedures. Provide exceptional service to customers, excelling in empathy and ownership. Establish correct expectations, enforce relief and resolve through effective communication. Contribute to Quick and Effective problem solving. Facilitate customer retention and customer resolution efforts with excellent customer follow-up skills required. Ability to accurately, and efficiently document customer interactions within our Software(CRM) Consistently meet role-specific Key Performance Indicators (KPIs) Coordinating with internal stakeholders and providing resolution to customer Ability to handle escalations and diffuse crisis situations Should be able to interact with customer and internal stakeholders confidently Think out of the box and spearhead initiatives for improving customer experience Solution oriented approach and instant decision making capability. Self-motivated with a results-driven approach to meet the set targets. Customer focused , Service recovery oriented approach , Ownership and multitasking. Requirement Good Knowledge and understanding of product and process. Education - Graduation & above Excellent communication skills verbal and written. Ability to handle pressure and equalize peak work Ability to work in a team escalation environment with minimum supervision. Good stakeholder management skills Should be Patient , Presentable and Polite. Proficiency in English, Kannada and Hindi is mandatory. For More Information - Contact HR Ishaz balkis ( 9036455352 )

• Greet visitors in a warm, courteous & professional manner, ensuring a seamless first impression • Make visitors Comfortable & Update visitor in database • Manage meeting & Event room calendars • Oversee Pantry Operations • Keep reception clean Required Candidate profile • Excellent communication & interpersonal skills • Customer-oriented with a friendly & positive attitude • Ability to stay calm • Ability to multitask FEMALE ONLY. MUST be BMS or HOSPITALITY FIELD Perks and benefits Based on Experience. Lot of Growth Opportunity

Customer logs on to the website and raises query for the products CRE to call customers and understand query and sell the product accordingly Sagar Singh Human Resources Sagar.fortune10@gmail.com 7045021198

Respond to customer queries via phone, email, or chat Provide product/service information and support Resolve issues promptly and professionally Maintain accurate customer interaction records Meet service quality and response time targets Required Candidate profile Collaborate with teams to improve customer experience Perks and benefits slary+attractives incetives & bonus

Answer incoming calls & address customer queries Provide product/service information clearly Record call details &maintain customer records Resolve complaints or escalate them when needed Ensure a positive customer experience on every call Required Candidate profile Good communication skills in [language(s)] Basic computer knowledge Ability to handle calls with patience and professionalism Previous experience in a call center/inbound process is a plus Perks and benefits Yearly Bonus

InterContinental Hotels Group (India) Pvt. Ltd is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

InterContinental Hotels Group (India) Pvt. Ltd is looking for Sales Manager- Bengaluru to join our dynamic team and embark on a rewarding career Journey Achieve growth and hit sales targets by successfully managing the sales team Design and implement a strategic business plan that expands company's customer base and ensure it s strong presence Own recruiting, objectives setting, coaching and performance monitoring of sales representatives Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs Present sales, revenue and expenses reports and realistic forecasts to the management team Identify emerging markets and market shifts while being fully aware of new products and competition status

InterContinental Hotels Group (India) Pvt. Ltd is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Role Responsibilities: Investigate and resolve customer complaints from telecollections Conduct root cause analysis and recommend corrective actions Maintain complaint documentation and track resolution timelines Analyze trends to suggest preventive measures Job Requirements: Graduate or postgraduate degree in any discipline 24 years of experience in complaint management or customer service Strong analytical and documentation skills Ability to manage cross-functional coordination and reporting

Role Overview: As a Hardware Testing Engineer at Vecmocon, you will play a crucial role in conducting comprehensive testing of hardware components, ensuring product quality and reliability. Your responsibilities will include collaborating with cross-functional teams to identify and resolve issues, analyzing field failure data, providing customer support, and handling complaints. This role demands strong analytical and problem-solving skills, hands-on experience with testing tools, attention to detail, and excellent communication abilities. Please note that this position involves 30% travel within India to customer sites for technical support. Key Responsibilities: - Conduct test execution of Smart chargers - Prepare and test customer-specific samples - Proficiently prepare testing and DVP reports - Analyze and interpret Logs data - Perform root cause analysis (RCA) and develop test plans - Hands-on experience with soldering and rework - Integrate and test chargers at customer sites - Provide on-site and remote technical support and troubleshoot issues - Interact cross-functionally and communicate effectively Qualifications Required: - B.Tech / Diploma in Electrical, Electronics, or related field - 2+ years of experience in Testing and integration for EV Charger, hardware products - Basic understanding of schematics - Proficiency in MS Office, especially MS Excel - Familiarity with Lab Equipment (Digital Oscilloscope, Multimeter, etc.) - Basic knowledge of Electrical and Electronics components - Familiarity with Chargers, popular topologies, temperature monitoring, and fault protection Company Additional Details: Vecmocon, incubated at IIT Delhi in 2016, is a tech stack ecosystem focused on making electric vehicles intelligent, safer, and smoother to drive. Specializing in providing OEMs with high-quality components for electric vehicles, Vecmocon's products adhere to AIS-156 standards and are trusted by industry leaders. The company boasts a passionate team with capable leadership, a great working environment, and a collaborative team culture. For more information, visit www.vecmocon.com.,

Key Responsibilities: Marketing and Admissions / Collections Ensuring there is no Zero paid for fee payment on a monthly basis. Transport Fee collections. Fee dues are paid on time for the first term. Collection of Fine and any other miscellaneous income. Responsible for Pre-School tie-ups in designated area. Target achievement for revenue and admissions. Planning and execution of all the marketing activities/events/tie ups. Training and development of Team members of diverse verticals. Accounts, branch operations, maintenance and upkeep, vendor management, Customer Relationship Management. Branch Handling Taking care of smooth operation of the given branch Responsibility of collection of tuition fee collection, Campus Maintenance, Transport System Working on data and preparing reports for presentation - Parent handling and entire responsibility to handle all non-academic grievances Should have knowledge in handling inventory Handling employee grievances - Focus on continuous improvement to increase efficiency of task - Standardizing the process Keeping Close track on Inward/Outward movement Trustee Handling and Stakeholder Management Handling grievances in BMC Coordinating amongst other business verticals such as Marketing, Logistics, Procurement, Projects, Academics, etc. Conducting interviews for admin team members Parent Handling Front facing on all non-academic issues. Handling Complaints Making sure the issues mentioned in Complaint Register are resolved at the earliest. Follow up with Front Office, Accounts and Campus In-charge for early resolutions of complaints. Staff Keeping a close track of staff strength. Ensuring the attendance for staff is regularly and properly marked by EA. Be the contact point of HR for attendance and salary processing. Follow up with Corporate Office for staff complaints/ issues. Making sure the recruitment database is maintained properly by front office. Getting data for recruitment of surrounding schools and play school teachers. Transport Keeping a close track on bus operations. Ensuring timely maintenance of buses. Making sure the GPRS of all buses is functioning properly for parents to receive updates. Breath analyses test is done on a regular basis for drivers. Campus Maintenance Ensuring overall school maintenance. Checking Maintenance Register daily. Play Grounds/ Courts are well maintained. Trustee Handling Handling administrative issues. Quarterly reviews. Getting signatures on required cheques by Trustees. Finance Keeping close track of collections. Managing petty cash for the branch and ensuring the documents are in order. Managing vendor payments and attendance. Campus Maintenance Ensuring overall school maintenance. Checking Maintenance Register daily. Play grounds, courts & all other amenities are well maintained.

As a Product Sales Engineer, your role will involve various responsibilities: - Demonstrating the product both in-house and at customer locations. - Preparing documents such as Sales enquiry sheets and RNP reports. - Compiling monthly reports on Sales and Projections. - Collaborating on development projects with engineering, sales, and customer services teams. - Liaising with clients to incorporate user-defined needs and feedback into application engineering. - Providing technical support to clients. - Contributing to sales presentations and generating innovative ideas based on market trends. - Keeping abreast of advancements in application engineering and new technologies. - Defining timelines for product repair/customization and monitoring schedules. - Ensuring adherence to ISO procedures by all resources. - Verifying departmental documentation and reports. - Identifying training needs of subordinates and coordinating with HR for training. - Analyzing alternative techniques and methods, making recommendations for equipment or procedure changes. - Sharing technical information and training with other departments. - Gauging business targets and focusing on assigned regions for management. - Ensuring customer satisfaction, outstanding dues collection, and OE Business targets. - Effectively using CRM software for customer management. - Compiling monthly reports on customer complaints and related data. - Handling customer calls, complaints via email, telephone, visits, and Skype. - Verifying the validity of customer complaints and defining repair timelines. In addition to the job responsibilities, the company offers health insurance and Provident Fund benefits. This is a full-time position based in Pune, Maharashtra. The ideal candidate should have a Bachelor's degree and at least 5 years of experience in field sales. Willingness to travel up to 75% is preferred, and a reliable commute or willingness to relocate to Pune, Maharashtra is required.,

In this role, you will be responsible for ensuring a high level of customer satisfaction, demonstrating excellent work ethic, and effectively managing your time. Your key responsibilities will include developing and arranging promotional material and in-store displays, ensuring adherence to standard operating procedures (SOP) and store etiquette, assisting the store manager in stock management, maintaining accurate records, and working towards monthly or annual sales targets. Key Responsibilities: - Invite customers to the outlet - Introduce customers to the concept of MYOP - Demonstrate and present products - Support customers in identifying the right perfume - Maintain store cleanliness and effective merchandising - Conduct stock audits - Complete DSR (Daily Sales Report) and handle store closing procedures - Place stock requests to the Head Office - Validate and receive stock - Handle and resolve customer complaints Qualifications Required: - Prior experience in a retail or customer service role - Strong communication and interpersonal skills - Ability to work effectively in a team environment - Attention to detail and accuracy in record keeping - Sales-driven mindset with a focus on achieving targets Additionally, the company offers benefits including Provident Fund, overtime allowance, and medical insurance.,

Role & responsibilities To Handle L2 & L3 Escalation experience HSC / Graduate Minimum 6 months of complaint management experience Strong communication skills Proficiency in using social media platforms Preferred candidate profile L3 & L4 Escalation Experience Mandatory Flexibility to work in Shifts timings- 24/7 Shifts Week Off - 2 rotational week off Salary would be based on your last drawn CTC If Interested share your contact or share your resume on 8657971384 Mail - JuiliD@hexaware.com

Manage ERP entries for customers/products, maintain customer files, handle AMC proposals & renewals, track PM reports, and update FTR by collecting customer feedback to ensure service quality and support.

Role: Implement and review service processes in assigned dealerships with a view to ensure vehicle uptime and customer satisfaction within the purview of company policies and guidelines. Responsibilities Customer & Product Support - Monitoring field quality issues & reports through FTR to providefeedback to technical service for effectiveinitiation of countermeasures Assistance in new product launch eventsin the region Service Process- Adherence of Service Process Manual (SOP) at Dealership for uniform Process Ensuring warranty Process & timely dispatch of failed parts to FQC. Business Development Service Reach Preferred candidate profile Diploma or Degree in Automobile / Mechanical Engineering. Experience in Field Service to understand the Field Service SOP Thorough Technical knowledge in Automobiles and Service Process for more than 3-4 years of experience

Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs. Role Accountability Provide servicing to customers ensuring optimum service levels to enhance customer experience Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations Ensure maintenance of TAT of resolution across sub-processes Ensure process documentation and compliance adherence Measures of Success FRT(First Response Time) Rate Real time resolution rate Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation Process Improvement through RPA Schedule adherence AHT & Productivity Process Adherence as per MOU Technical Skills / Experience / Certifications Knowledge of customer service processes Competencies critical to the role Stakeholder Management Problem Solving Process Orientation Detail Orientation