Complaint Process & Data Management Specialist

Role Overview: You will be responsible for managing customer complaints, inventory tracking, and data automation to ensure smooth operations, customer satisfaction, and efficient data-driven decision-making. Key Responsibilities: - Receive, document, and resolve customer complaints efficiently. - Answer calls, provide solutions, and maintain customer satisfaction throughout the resolution process. - Monitor shipments and ensure timely deliveries. - Collect and analyze customer feedback to improve service quality. - Maintain stock records, prepare order lists in advance, and ensure timely replenishment. - Create, manage, and automate data systems related to warehouses, inventory, and sales. - Generate detailed reports on inventory, complaints, and sales trends for decision-making. Qualifications Required: - Experience in complaint handling, inventory tracking, and data management. - Strong problem-solving and communication skills. - Proficiency in Excel, ERP systems, and automation tools. - Ability to analyze trends and optimize processes for efficiency. - Attention to detail and ability to work in a fast-paced environment.,