Complaint Process & Data Management Specialist

As a Complaint Process & Data Management Specialist at Energie Fitness in Preet Vihar/Patparganj, Delhi, your primary responsibility will be to oversee customer complaints, inventory tracking, and data automation processes. Your role is essential for ensuring smooth operations, enhancing customer satisfaction, and enabling data-driven decision-making. Your key responsibilities will include efficiently handling customer complaints by receiving, documenting, and resolving them promptly. You will also be required to communicate with customers, provide solutions, and maintain satisfaction throughout the resolution process. Additionally, you will monitor courier and logistics tracking to ensure timely deliveries, collect and analyze customer feedback to enhance service quality, maintain stock records, prepare order lists, and ensure timely replenishment of inventory. Furthermore, you will be responsible for creating, managing, and automating data systems related to warehouses, inventory, and sales. Generating detailed reports on inventory, complaints, and sales trends will also be part of your role to facilitate informed decision-making. To excel in this role, you should possess experience in complaint handling, inventory tracking, and data management. Strong problem-solving and communication skills are essential, along with proficiency in Excel, ERP systems, and automation tools. You should be capable of analyzing trends and optimizing processes for efficiency, demonstrating attention to detail and the ability to thrive in a fast-paced environment. This is a full-time position with a day shift schedule, requiring your physical presence at the work location. Join us in this challenging and rewarding role where you will play a vital part in ensuring operational efficiency, customer satisfaction, and data-driven decision-making.,