Job Description:We are looking for a dedicated and customer-focused Inbound Voice Process Executive to join our team. In this role, you will handle incoming customer calls, resolve queries, and provide exceptional service. Key Responsibilities:Answer incoming calls promptly and professionally. Understand and resolve customer queries or issues. Provide information about products/services, billing, or order status. Escalate unresolved issues to appropriate departments. Maintain accurate call logs and update CRM systems. Meet or exceed daily performance metrics such as call handling time and customer satisfaction. Requirements:Minimum qualification: 10th / 12th pass / Graduate. Good communication skills in [English / Hindi / Regional languages]. Basic computer knowledge and typing skills. Ability to work in a fast-paced environment and handle pressure. Willingness to work in rotational shifts (including weekends, if required). Preferred Skills:Prior experience in a call center or customer support role (not mandatory). Knowledge of CRM software is a plus. Multi-language proficiency is an added advantage.
About the job: Key responsibilities: 1. Provide effective customer support 2. Handle customer queries via voice process with professionalism and clarity 3. Work on night shifts (odd hours) with cab facilities provided 4. Demonstrate excellent communication and writing skills Who can apply: Only those candidates can apply who: Salary: ₹ 3,00,000 - 3,90,000 /year Experience: 0 year(s) Deadline: 2025-10-10 23:59:59 Other perks: Informal dress code, 5 days a week, Cab/Transportation facility, Health Insurance Skills required: English Proficiency (Spoken) and Effective Communication Other Requirements: Additional information: 1. 5 working days per week 2. Excellent communication skills are essential About Company: Human Before Resource Private Limited was founded in 2008 and established by experienced recruitment and HR professionals. It is one of the fastest-growing staffing, recruitment, placement & training organizations. Started in 2008, we, a young group of enthusiastic professionals, aim for high-quality work that is beneficial to the general public. As the name suggests, team 'Human Before Resource' values every human being's capability and is eager to capitalize on human talents as a corporate resource. Since the inception of the company, we at HBR have concentrated on the continuous technical development of the job seekers. We are visualizing a world that believes and operates in employment optimization. We are committed to providing the highest level of service to both employers and job seekers.