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Wzatco Projectors
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Customer Service Executive (CSE)

Customer Service Executive (CSE)

Wzatco Projectors

2 - 6 years

|

0 Lacs

Posted:3 days ago| Platform: Shine logo

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Skills Required

customer support inbound outbound problem solving complaint handling order assistance product information escalation handling

Work Mode

On-site

Job Type

Full Time

Job Description

**Job Description:** As a Customer Support Executive (CSE) at our company, your role involves answering daily customer correspondence through various channels such as telephone, email, and chat. You will be responsible for providing order assistance and product information to customers in a professional and efficient manner. **Key Responsibilities:** - Work in a blended process of both Inbound and Outbound customer support - Provide knowledgeable answers to inquiries regarding product details, pricing, availability, and dispatch - Ensure the provision of accurate, valid, and complete information to customers by utilizing the appropriate resources within the company - Handle customer complaints and escalations effectively - Offer solutions for basic problems within specified time limits and take ownership of customer issues **Qualifications Required:** - Minimum of 2 years of experience in customer support - Proficiency in English and Hindi languages - Work location will be in person This full-time permanent position also offers benefits such as cell phone reimbursement, health insurance, provident fund, a day shift schedule, and a yearly bonus. The expected start date for this role is on 19/03/2025. (Note: Any additional company details were not provided in the job description.),

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