Customer Service Executive (CSE)

Job Title: Customer Service Executives
Company: Edujam LLP
Location: Rabale, Navi Mumbai and Thane West
Job Type: Full-time | On-site
Work Schedule: Monday to Saturday | 10:00 AM – 7:00 PM
Salary: ₹16,000 – ₹22,000 per month (Fixed) + Unlimited Incentives

About the Role

Edujam LLP is looking for enthusiastic and service-oriented individuals to join our team as Customer Service Executives. This is an exciting opportunity for freshers or early-career professionals who are passionate about education and student support.

In this role, you'll focus on resolving student queries and generating references through proactive follow-ups, contributing directly to student satisfaction and business growth.

Key Responsibilities:

• Respond to student queries through phone, email.
• Understand and resolve academic or technical issues efficiently and professionally
• Generate student references through regular follow-ups and engagement
• Maintain detailed and accurate records in CRM or internal systems
• Coordinate with internal teams to ensure a smooth student support experience
• Maintain a positive, helpful, and empathetic approach at all times

Requirements:

• Graduate in any discipline (mandatory)
• Strong communication skills in English and Hindi
• Basic computer knowledge and comfort using support or tracking tools
• Ability to multitask, prioritize, and manage time effectively
• A learner’s mindset with a positive, team-oriented attitude

What We Offer:

• Fixed monthly salary: ₹16,000 – ₹22,000 (based on qualifications and interview)
• Unlimited monthly incentives based on performance
• Professional training and mentorship
• Supportive and growth-focused work culture
• Opportunity to build a long-term career in the EdTech industry

Location:

Rabale, Navi Mumbai (Work from Office Only)

How to Apply:

Send your updated resume to: [email protected]
For queries, contact: +91 90821 37021

Step into the EdTech space and start your career with Edujam LLP as an Academic Support Executive. Help students succeed—while growing your own career.

Job Types: Full-time, Fresher

Pay: ₹16,000.00 - ₹22,000.00 per month

Work Location: In person