Customer Service Executive (CSE) Wzatco Projectors

2.0 - 6.0 years

0 Lacs

karnataka

On-site

The Customer Support Executive (CSE) role involves responding to daily customer inquiries through voice and non-voice channels such as telephone, email, and chat. As a Customer Support Executive, your primary responsibilities include providing order assistance, offering product information, and addressing customer queries in a courteous and professional manner. You will work in a blended process that includes both Inbound and Outbound customer interactions. Your key duties will include offering knowledgeable answers to customer inquiries regarding our products, pricing, availability, and dispatch. It is essential to provide accurate, valid, and comprehensive information by utilizing the appropriate resources available within the company. Additionally, you will be responsible for handling customer complaints and escalations, providing solutions for basic issues, adhering to specified time limits, and taking ownership of customer concerns. This is a full-time and permanent position that offers benefits such as cell phone reimbursement, health insurance, and Provident Fund. The work schedule is during the day shift, and there is a yearly bonus provided. The ideal candidate should have a minimum of 2 years of experience in customer support, proficiency in English and Hindi languages, and be able to work in person at the designated location. If you are interested in this role, the expected start date is 19/03/2025.,

Posted 1 day ago

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