1 - 3 years
2 - 3 Lacs
Posted:3 days ago|
Platform:
Work from Office
Full Time
* Handle Inquiries
* Manage inbound calls, WhatsApp messages, and web queries through the CRM.
* Respond promptly using pre-defined templates or manual replies when required.
* Appointment Management
* Book appointments and coordinate with doctors for availability.
* Share appointment details with patients and confirm schedules.
* Payments & Invoicing
* Check and update payment status for each booking.
* Prepare invoices and send them to patients.
* Doctor Coordination
* Collect doctors fees and record audio confirmations if needed.
* Share daily doctor availability updates in the group.
* Follow up with doctors the next day for patient feedback.
* Feedback & Follow-up
* Collect patient feedback after visits.
* Ensure necessary follow-up actions are taken.
* Reporting & Updates
* End of Day (EOD): Share a summary of total calls, visits completed, and pending tasks.
* Update all call/visit details and statuses in the CRM daily.
Morepen Laboratories
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