1460 Complaint Handling Jobs - Page 7

This role includes pure customer support *Client - Department coordination for claims settlement, correction in Policy papers if required & more 9 hrs rotational shifts between 8 am to 9 pm 6 rotational week offs *Note: This is not a back office role Required Candidate profile HSC/Graduate/Post Graduate - Work on insurance co. Payroll Fresher/Exp in any Voice support can apply Fluent English is a must Call 8169642494 Yogesh email-hyflyhr9@gmail.com www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

As a Senior Customer Sales Officer based in Sarjapura, Bengaluru, India, you will play a crucial role in driving sales, providing exceptional customer service, and ensuring smooth store operations. Your responsibilities will include serving as a brand ambassador, assisting customers in their purchasing journey, and mentoring junior team members to enhance overall store performance. With a minimum of 3 years of experience in premium/luxury retail, preferably in watches, fashion, jewelry, or lifestyle products, you will engage with customers to understand their preferences and recommend suitable products. You will strive to offer an outstanding shopping experience by educating customers on premium watch brands and their craftsmanship, while building strong relationships with high-net-worth clients to drive repeat business and exceed sales targets. In addition to focusing on sales and customer engagement, you will be responsible for adhering to store operating policies, maintaining high visual merchandising standards, and efficiently managing stock by monitoring inventory levels and ensuring proper replenishment. You will also handle customer complaints and feedback professionally to ensure a high level of customer satisfaction. Your role will involve collaborating with the Store Manager to implement sales strategies, support marketing initiatives, and enhance overall store performance. Additionally, you will mentor and guide Junior Customer Sales Officers to help them improve their sales performance and contribute to the growth of the team. To excel in this position, you should have a strong passion for luxury watches and premium retail, excellent sales and negotiation skills, a customer-first approach, and strong problem-solving abilities. Attention to detail, adherence to retail SOPs, and multilingual skills (English, Hindi, Kannada preferred) are essential for success in this role. By joining our team, you will have the opportunity to work with top global watch brands in a premium retail environment, receive a competitive salary along with sales incentives, and access career growth opportunities in luxury retail.,

We are seeking a professional and customer service-oriented Store Manager to lead daily operations at our store. As the Store Manager, you will be responsible for maintaining operational and organizational standards. Your tasks will involve handling administrative duties, overseeing inventory levels, and devising business strategies to drive growth. The ideal candidate will have the ability to enhance customer satisfaction and achieve monthly sales targets. Along with strong communication skills, you should exhibit exceptional leadership and interpersonal abilities. Responsibilities: - Provide excellent service to ensure high levels of customer satisfaction. - Motivate the sales team to achieve sales objectives through training and mentoring. - Develop business strategies to attract new customers, increase store footfall, and boost profitability. - Recruit, train, and supervise new employees. - Address customer complaints and issues professionally. - Ensure store compliance with health and safety regulations. - Create and manage promotional materials and in-store displays. - Generate detailed reports on purchasing trends, customer needs, and profits. - Manage store budgets and update financial records. - Monitor inventory levels and place orders for new items. This is a full-time, permanent position requiring weekend availability. Candidates must be willing to commute/relocate to Ahmedabad, Gujarat before starting work. Education up to Higher Secondary (12th Pass) is preferred. A minimum of 1 year of experience in store management and fashion retail is preferred. Proficiency in Gujarati is an advantage. Application Deadline: 31/07/2024,

Key Responsibilities: Handle walk-in and call-based customer queries related to repairs, replacements, and product issues Create, manage and close service job sheets/tickets in the CRM Coordinate with technical team & warehouse for parts availability and TAT management Ensure clear communication of diagnosis, cost estimates, and timelines to customers Maintain excellent customer satisfaction (CSAT) and Net Promoter Scores (NPS) Build strong customer relationships and promote loyalty towards the OnePlus brand Handle escalations politely and professionally, ensuring timely resolution Generate daily/weekly MIS reports related to customer service operations Follow all SOPs and service centre compliance standards Skills & Qualifications 10+ 2 OR Graduate in any discipline 1-6 years of experience in customer service Good verbal and written communication skills Good understanding of CRM/Job Sheet handling, TAT, and customer service KPIs Pleasing personality with strong interpersonal and problem-solving skills Ability to handle pressure & manage difficult customers professionally Immediate joiners or short notice period preferred

Key Responsibilities: Handle walk-in and call-based customer queries related to repairs, replacements, and product issues Create, manage and close service job sheets/tickets in the CRM Coordinate with technical team & warehouse for parts availability and TAT management Ensure clear communication of diagnosis, cost estimates, and timelines to customers Maintain excellent customer satisfaction (CSAT) and Net Promoter Scores (NPS) Build strong customer relationships and promote loyalty towards the OnePlus brand Handle escalations politely and professionally, ensuring timely resolution Generate daily/weekly MIS reports related to customer service operations Follow all SOPs and service centre compliance standards Skills & Qualifications 10+ 2 OR Graduate in any discipline 1-6 years of experience in customer service Good verbal and written communication skills Good understanding of CRM/Job Sheet handling, TAT, and customer service KPIs Pleasing personality with strong interpersonal and problem-solving skills Ability to handle pressure & manage difficult customers professionally Immediate joiners or short notice period preferred

Role & responsibilities To Handle L2 & L3 Escalation experience Preferred candidate profile L3 & L4 Escalation Experience Mandatory Feel free to connect with me Contact: 7400305311 Mail: abhaY1@hexaware.com

Job Description To provide world-class technical support for in-service/delivered products and to influence maturity throughout the product life cycle to meet customer and business needs, ensuring Design Intent is met. Key Accountabilities Coordinate and execute with external partners for getting done the Spare parts catalog for PSB, SSB, CSB Work as a quality checker for Spare parts catalog for all commercial mtu products Creation and maintaining tools catalog along with external partnering -Handling complaints received from service and customer for SPC Key Experiences and any Qualifications - Engineering or equivalent degree - Knowledge of components/ systems functionality and service - Experience of working on complex tasks that are novel and ambiguous - Familiarity of the in service operation environment, including regulatory and compliance requirements - Experience in illustrated parts catalog creation - Experience in support/lead cross-functional teams e.g. designer, service, sales

About the Role: The incumbent will be responsible to actively seek out and engage customer prospects. Providing complete and appropriate solutions to new & existing accounts to boost top-line revenue growth, customer acquisition levels and profitability. Job Responsibilities: To identify, source and secure both long-term and short-term B2B business opportunities. To develop new business opportunities within current and new customer bases per the sales strategy. To look after client retention by ensuring customers ongoing expectations are met. To manage day-to-day sales activities, including proposal, service agreement, and prospecting and market development. To support the service team by providing customer feedback. To develop good client relationships. To assist with debt collection. To manage the Team. Key Result Areas: Achievement of Gross Monthly Revenue Target of 1.5L/2L/2.5L per month Achievement of 02 new logos/New account/month Collection for first three months for newly acquired business Client retention & Complaint handling Adherence to SHE guidelines Competencies (Skills essential to the role): Fluency in both verbal and written English preferred. Good Interpersonal & Networking Skills Ability to communicate effectively

About The Role About The Role ( Team Member - Customer Service) Responsible to provide adequate and quick resolution to all the cases assigned Analyze the complaint trend and present to the senior management Preparing RCA ,Monitoring the cases and initiating corrective action Liaise up and coordinate with business stakeholders to close the cases end to end Job Requirement: Banking knowledge is must (Loan division knowledge is preferred) Good Communication skill (Verbal & Written) Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.) Graduate n above Min. experience of 5 years n plus

About The Role About The Role ( Team Member - Customer Service) Responsible to provide adequate and quick resolution to all the cases assigned Analyze the complaint trend and present to the senior management Preparing RCA ,Monitoring the cases and initiating corrective action Liaise up and coordinate with business stakeholders to close the cases end to end Job Requirement: Banking knowledge is must (Loan division knowledge is preferred) Good Communication skill (Verbal & Written) Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.) Graduate n above Min. experience of 5 years n plus

Responsibilities: * Greet visitors & manage front desk operations * Assist with administrative tasks as needed * Handle client complaints promptly * Coordinate with site supervisors for missing records. * Maintain a complaint Register

About The Role "¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). "¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT "¢Digital Adoption for all Retail Asset Clients "¢Achieve Cross sell Targets set as per KRA"™s "¢Quality of Service Request and Resolution as given to customers. Job requirements: "¢Some experience in Customer Service would be an added advantage "¢Believes in team work "¢Taking ownership of customer issues and taking them to end to end resolution "¢Apply best practices and focus on areas of improvement "¢Focused towards achievement of own KRAs "¢Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. "¢Proficiency in WORD and EXCEL/PPT preferred Eligibility: "¢Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role. "¢Applications can be made for roles in same level or one level above.

About The Role "¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). "¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT "¢Digital Adoption for all Retail Asset Clients "¢Achieve Cross sell Targets set as per KRA"™s "¢Quality of Service Request and Resolution as given to customers. Job requirements "¢Some experience in Customer Service would be an added advantage "¢Believes in team work "¢Taking ownership of customer issues and taking them to end to end resolution "¢Apply best practices and focus on areas of improvement "¢Focused towards achievement of own KRAs "¢Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. "¢Proficiency in WORD and EXCEL/PPT preferred Eligibility "¢Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role. "¢Applications can be made for roles in same level or one level above.

Responsibilities: * Manage customer queries via Whatsapp business. * Maintain high NPS through effective issue resolution * Ensure timely query resolution within SLA * Handle complaints professionally with empathy

Our Backstory Reach is a global SaaS platform powering the next generation of network-based services. Companies use our end-to-end platform to launch, operate, and scale innovative wireless, broadband, and IoT services in record time The position we have: Associate Customer Success Representative for a full-service, next generation Customer Care team that specializes in world-class experiences for agents and customers. A Day in the Life: Assisting our awesome customers via phone calls, emails, texts and Live Chat. Its important to add a personal, human touch to each interaction. Were a Customer Care team that genuinely cares about people. Multi-tasking to deliver amazing customer care across various inbound channels, often simultaneously. The Customer Success Rep must stay collected and prioritize most pressing needs first Troubleshooting questions such as How do I activate my service? and How do I get a better signal? and When will my payment be processed?. You'll resolve issues thoughtfully and efficiently because your time and the customers time is valuable! Staying in the know about various digital tools and keeping up to date on technology that our customers may be using. You'll also have access to amazing technology that makes doing your job easier and more enjoyable Our Ideal Candidate : Communication comes easy to you in all forms. Customer service is your passion, and you love the bragging rights. Meeting new people has always been a breeze and helping is even easier. Awesome organizational skills with the talent to juggle multiple priorities. Learning new things and growing is something you cant get enough of. You thrive in a fast-paced environment and can keep your cool under pressure. Avid technology user and a great problem solver. Honest, trustworthy and people know they can rely on you Requirements: High School diploma or above • At least 3 years of work experience in a customer-facing role Fluent English speaker; bilingual Spanish speaker is a plus Expected Hours: This requirement is for US day time as India team supports US operations 24/7. This means the shift timing would be between 6:30 pm IST (or 7:30 pm IST when daylight savings are on in US) to 6:30 am IST (or 7:30 am IST during US daylight savings) for a budgeted 40 hours per week, with approximately 8 hours each day on an average. The person should be flexible to work during these hours, with possibilities of working even between 12 am IST (midnight) to 7:30 am IST. The shift timing can change on a day to day basis, as per the schedules and requirements of the Company. About Reach Care: Not your average call center by a long stretch, the Reach Care team delivers world-class experiences for agents and customers. We believe the key to amazing customer service is empowering our agents with a positive, fulfilling workplace and world-class technology.

HELLO, JOBSEEKERS! Greetings from Shining Stars. Inviting applications for Customer Care Executive Profile for one of the BPO at Lucknow Location. Profile - Domestic Process/International Shifts- Day Shifts/Rotational Shifts Working Days- 5 days Salary- Upto 18k ctc for Domestic Upto 24k ctc for International Location- Hazratganj, Gomtinagar Any 12th pass-out with excellent English communication can apply. Note-Kindly go through the Job Description before applying. Do not apply if you're not well-versed in spoken English. What you'll do- Overseeing the customer service process. Resolving customer complaints brought to your attention. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Establishing a positive rapport with all clients and customers via phone. Interacting with customers to ensure they have a desirable and shareable experience What we need- Any 12th pass-out with excellent English communication can apply. Must be fluent in English. Communication and thought process has to be good. Must be comfortable working from office. Interview Mode- Walk-in To get your Interview aligned connect with our recruitment desk - 8957243996 (PALAK TIWARI} #cse #bpo #customersupport #customercare #voice #inbound #gurgaon #noida #lucknow #jobs2025 #freshersjob #premiumprocess #nonvoice #domestic #dayshifts #jobs2025 #callcentre #bpojobs #inboundcustomerservice #callshandling #queryresolution.

Role & responsibilities Follow up and closure of service calls in S3. Spares follow-up. Achieving spares budget for the branch Coordinate with Spares distributor for spares stocking Coordinate with ASC to maintain sufficient spares stock Coordinate with ASC to submit the claims on time Visiting site to resolve major complaints Qualification : Any Graduate / Diploma Holder 2 - 4 years in service/spares follow-up and related activities Defined competencies: Knowledge of pumps preferred Commercial knowledge Good communication skills Behavioral Competencies Analytical Collaborative Team Work Integrity

Position Overview: The Customer Service Investigator (CSI) serves as a crucial link between customers and various functional areas within the NTT. The CSI's primary role is to manage ongoing escalations by creating actionable items and Service Level Agreements (SLAs) to ensure timely and effective resolution of customer issues. This involves working offline with different departments, adhering to standard operating procedures, and applying subject matter expertise to make creative, customer-friendly decisions. Ideal candidates should have extensive experience with the brand and possess strong program knowledge. Responsibilities: • Manage Escalations: Handle ongoing escalation cases to ensure prompt, effective, and efficient resolution of customer issues. • Offline Queue Management: Ensure offline queues are managed within a 48-hour SLA. • Tracking and Reporting: Track reasons for escalations to assist in analytical processes and reporting. • Customer Solutions: Seek solutions to customer issues, acting as an agent of the brand and an advocate for the product. • Customer Liaison: Communicate with customers to gather further information, provide updates, and request documentation. • Cross-Department Collaboration: Liaise with all areas of the NTT DATA partnership to ensure thorough understanding and resolution of customer escalations. • Escalation Handling: Escalate concerns as appropriate and as requested by customers. Requirements: • Customer Service Background: Experience in the credit card industry, particularly in customer service. • Escalation Handling: Previous experience in handling escalated calls is preferred. • Confidence: Demonstrate high confidence while dealing with escalated situations and customers. • Flexibility: Ability to think outside the box and provide individualized customer service tailored to specific issues. • Time Management: Excellent time management skills. • Feedback Acceptance: Open to constructive feedback from supervisors, operational leads, and team coordinators. • Efficiency: Ability to work well within limited timelines. • Communication Skills: Excellent organizational and communication skills, using tact and diplomacy both within the organization and with customers. • Proactive Approach: Bias for action and proactive problem-solving.

Alpha Realty is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Role & responsibilities Providing help and advice to visiting customers in case any help they ask for. Communicating courteous y with customers by telephone, email and face to face. Investigating and solving customers' problems. Handling customer complaints or any crises, such as security, Technical issues or a customer being taken ill. Make customers aware of non-accessibility an under-fitout unit. Liaise with Security team in case of lost and found and communicate with customer. Carry out receiving feedback from residents of any complaint or event. Keeping accurate records of discussions or correspondence with customers. Producing written information for customers, often Involving use of computer packages/software. Writing reports on analysing customer service. Developing feedback or complaints procedures for customers to use. Inform Housekeeping Executive in case of any untidiness found. Inform Security in case of any untoward incident. Perform all work as assigned by the Senior Manager as deemed necessary to maintain and operate the at an optimum level. Receive & log calls/complaints/requests from clients/customers/residents etc into the Service. Handle Service Efficiently and Effectively. Forwarding on reactive calls to shift engineers / Technicians Issue job cards and record maintained in logbook. Inputting weekly pending complaints to Engineers & Managers Answering queries from the residents Maintaining the ongoing works schedule Filing of all resident record Circular to be made and send to residents Daily operations of the "Help Desk" function including delivery, problem escalation/resolution. Notify the Security Supervisor / Engineer / Manager Facilities on site at the time of all Emergency Calls Maintain complaint record and ensuring they are attended within the TAT Nominating and attending training program Preparing resident MMR and MOM Preparing and sharing monthly MIS report with activities. Managing club operation with help of technical team Managing events, Canopy and notice board promotional activities Coordinating with resident for metering related quires Check move IN/OUT activities of resident Maintaining and sharing occupancy details to client Coordinating with resident for compilation of interior formalities & ensuring to explain proper guidelines while starting interior

• To monitor & supervise the customer service team & ensure all complaints are resolved in Turnaround times defined • Coordinating with Department Heads & ensure all complaints are resolved in Turnaround time defined • Bringing Escalations to senior management timely • Improve customer service at training centres by monitoring & also physically auditing the centre . • Proactively checking & monitoring customer satisfaction & ensuring timely resolutions • Prepares customer care performance reports as defined from time to time . • Deal with irate customers tactfully & in a polite manner • Communicating with customers on e mail , phone & in person Roles and Responsibilities • To monitor & supervise the customer service team & ensure all complaints are resolved in Turnaround times defined • Coordinating with Department Heads & ensure all complaints are resolved in Turnaround time defined • Bringing Escalations to senior management timely • Improve customer service at training centres by monitoring & also physically auditing the centre . • Proactively checking & monitoring customer satisfaction & ensuring timely resolutions • Prepares customer care performance reports as defined from time to time . • Deal with irate customers tactfully & in a polite manner • Communicating with customers on e mail , phone & in person

About Job Role Hiring for ORM || Complaint Management || Email Skills: Good Communication Skills Qualification: HSC/Graduate Experience : Min 6 months / 1 Year in Emal, ORM & Complaint Management Shift Timing: 24/7 Shifts Mode: Work from Office Week Off: 2 rotational week off Hiring Boundary 1. Panvel to Chembur 2. Panvel to Thane 3. Ghatkopar to Ambarnath Contact Details Number : 7304635458 Email : RituKaurR@hexaware.com

HELLO JOB SEEKERS!! GREETINGS FROM SHININGSTARS!! ANY UNDERGRADUATE/GRADUATE/FRESHER/EXPERIENCED ALL CAN APPLY IMMEDIATE JOINERS ONLY Are you ready to kickstart an exciting career with a dynamic multinational BPO in KOLKATA ? Shining Stars is on the lookout for enthusiastic individuals to join our team, and it could be YOU! PROFILE- CUSTOMER SERVICE PROCESS- International/DOMESTIC PROCESS LOCATION- KOLKATA ( SALT LAKE ) Roles and Responsibilities Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner. Provide accurate information about products/services to customers through effective communication skills. Identify customer needs and escalate complex issues to senior team members when necessary. Maintain records of all interactions with customers using CRM software for future reference. Meet performance targets set by the company for call handling time, resolution rates, and quality metrics. Desired Candidate Profile Excellent communication skills with ability to handle multiple conversations simultaneously. Proficiency in query resolution, complaint handling, and international BPO processes. Ability to work on rotational shifts including night shifts as per business requirements. SALARY-16k CTC TO 22K CTC (Domestic process) Up to 3LPA ( International Process) INTERVIEW MODE- WALK-IN INTERVIEW You can give me a call or can share your resume on this Number: Regards, Monika Singh (7266822602) (HR Executives) ShiningStarsITPL. #jobs2025 #domesticvoice #bpo #bpovoice #freejobs #immediatejoiners #workfromoffice #lucknow#lucknowjobs#lucknow#Internationalprocess #communicationskill #voiceprocessvoice #callcenter #telecalling #customerservice #voiceprocess #inboundcalls

Job Summary: We are looking for a proactive and detail-oriented Customer Support Executive with strong Excel skills to join our team. The ideal candidate will handle customer queries, provide solutions, and maintain data using advanced Excel functions. If you are customer-focused and excel in data management, wed love to hear from you Key Responsibilities Respond to customer inquiries via email, phone, and chat in a timely and professional manner. Resolve customer issues efficiently while maintaining high service standards. Utilize Excel (VLOOKUP, Pivot Tables, Data Analysis, etc.) to manage customer data and generate reports. Maintain and update customer records and support documentation. Work closely with internal teams to escalate and resolve complex customer concerns. Identify common customer pain points and suggest process improvements. Provide training and support to customers on product usage if required. Contact detail:- 8810393685 (HR) Tanu Thkaur

HI APPLICANTS !! GREETING'S FROM SHININGSTARS ITPL!!! APPLY HERE WHO WANTED TO START THEIR CAREER IN BPO DOMAIN AS A CUSTOMER SERVICE ROLE !! OFFICE LOCATION - HAZRATGANJ & GOMTINAGAR Profile: Customer Service Process - Inbound Voice Qualification: Graduate & Undergraduate Both Can Apply Must Be Possess Good English Communication Skills. Working Days: 6 days in a week with 1 rotational off day Shifts: For Boys Rotational shifts & For Girls Day Shift. NOTE -PLEASE EXCUSE FROM US IF NOT FLUENT IN ENGLISH LANGUAGE. Salary- 15 To 19kctc ( In hand 12 to 15k) + Quarterly Bonus & Other Benefits NOTE -PLEASE EXCUSE FROM US IF NOT FLUENT IN ENGLISH LANGUAGE Eligibility Criteria Graduate & Undergraduate both can apply Good communication skills in English . Should Be Immediate Joiner. Candidates who have college exams September & October are not eligible to apply. Should be versatile in nature Roles & Responsibilities Resolve customer queries over the call. Must be patient on call & calm mindset Must be learn & understand customer queries in easy going process. Good listener mean while listening queries & customer problem understanding. Mode Of Interview -Walk-in Interview. INTERVIEW ROUNDS - HR / OPERATION / VERSANT To get your Interview aligned can share their resume on the whatsapp number @6388849191 ( Ashish Shukla). NOTE - INCASE CALL MISSED OR NOT RECEIVED BY RECRUITER THEN DO SHARE RESUME OVER THE WHATSAPP, WILL GET RESPONSE AS SOON AS POSSIBLE