474 Complaint Handling Jobs - Page 7

Job Title: Senior Customer Support Executive Location: [City, India e.g., Bengaluru, etc.] Company: Magicbricks Role Overview: We are looking for a proactive and customer-centric Senior Customer Support Executive to join our dynamic support team. You will be the voice of Magic bricks, handling customer interactions across multiple channels, resolving issues, and enhancing the user experience by providing timely, empathetic, and effective solutions. Key Responsibilities: Handle escalated queries from customers via phone, email, chat, and social media channels. Act as a point of contact for complex or sensitive customer issues and ensure quick resolution. Collaborate with internal teams (sales, product, tech, etc.) to resolve customer pain points. Maintain high levels of customer satisfaction through professional and efficient service. Monitor support KPIs (CSAT, TAT, FCR) and work toward continuous improvement. Provide mentoring to junior support staff; conduct training when required. Prepare reports on recurring customer issues and suggest process improvements. Maintain knowledge of product features, updates, and industry trends. Adhere to SLA and quality standards in every interaction. Qualifications: Graduate in any discipline; a background in Business/Communication is a plus. Minimum 3–5 years of experience in customer support, preferably in e-commerce, real estate, or tech platforms. Proficient in English and Hindi; knowledge of regional languages is a plus. Strong communication, problem-solving, and interpersonal skills. Experience with CRM tools (e.g., Freshdesk, Zendesk, Salesforce). Ability to multitask, prioritize, and work in a fast-paced environment. Preferred Skills: Experience handling high-volume support environments. Exposure to quality audits and customer feedback analysis. Familiarity with real estate market trends and user behavior is a plus. Role & responsibilities Preferred candidate profile Female candidates

Handling Email/ Chat process, inbound /outbound customers’ queries.Coordinating with the team on product issue, Follow up regarding to the orders Solving the queries of the customers.Customer Incoming Calling WhatsApp Enquiry, Feedback & Complaints

To ensure compliance with regulatory and law enforcement requirements by efficiently managing frameworks related to complaint resolution, law enforcement communication, and grievance redressal in accordance with RBI guidelines and internal standards. Responsibilities 1. RBI Complaint Management Framework • Oversee and ensure timely closure of complaints received via RBI CMS portal. • Submit initial responses within 3 working days and ensure final resolution within defined timelines. • Review and vet responses for accuracy, completeness, and adherence to policy. • Track performance against defined metrics like single reply closures and response time SLAs. 2. Law Enforcement Agencies (LEA) Complaint Handling • Implement and maintain a robust mechanism for handling LEA requests and advisories. • Maintain a complete database of all LEA complaints with detailed records. • Ensure all responses are timely, accurate, and compliant with legal requirements. 3. Customer Experience & Grievance Redressal Oversight • Organize and conduct regular meetings of the Customer Grievance Redressal Committee. • Collaborate with internal stakeholders to ensure seamless complaint resolution across departments. 4. Credit Bureau Liaison • Handle communication with Credit Bureaus for consumer grievance redressal. • Monitor and resolve disputes while maintaining proper documentation and follow-up. What are we looking for in you? • Bachelors degree in Law or related field; BCom, BBA, MBA professional certifications preferred. • 35 years of experience in a Compliance, Customer Services handling RBI Ombudsman Complaints • NBFC and Banks. • Knowledge of RBI regulations with respect to grievance redressal mechanisms and very good understanding of the Financial Industry and Customer Services Framework. • Excellent communication, stakeholder management, and documentation skills. What’s in it for you? • Set your career on an exponential growth path with a start up. • Learning and growth!

Role & responsibilities Purpose of the Role: The role is to is responsible for managing the procurement, quality, and delivery of greige fabrics, yarn dyed fabric . Print Fabric & Technical Textile fabric from external suppliers. This role ensures that fabrics meet quality standards, are delivered on time, and are within budget. This is required to facilitate procurement of the right quality of material/product in required grade proportions, at the right time, in the required quantity, on time, and at competitive prices to achieve risk mitigation with accountability and responsibility at all stages involving procurement functions. Vendor Development: Vendor development shall be initiated on the occurrence of any of the following: - Requirement of a new product or material/service Requirement of new vendors to create a robust vendor database Vendors required for a new location, expansion, or any project for cost optimization. New products recommended by prospective vendors to the Company. Requirement based on Customer Specification. New products developed by the internal product development team. Any other business consideration. Supplier Relationship Management: Develop and maintain strong relationships with fabric suppliers. Quality Establishments: Ensure the quality as per requirement of technical specification as per the product requirement. After receiving the fabric, coordinate with QA team for quality deviation if any to take up further with vendors. And need to settle out all such deviations for timely delivery to our end customer. Attended the quality complaints from concern units/ if need than call the suppliers. Conduct quality checks on fabric shipments and ensure compliance with standards. Commercial Negotiations: Should be best optimization with no compromise on quality. Taking Approval of Comparison Sheet with multiple vendors from HOD outsource. Selection of Vendor after Negotiation with Vendor from Techno-Commercial Comparison Sheet. Risk Management: Identify and mitigate potential supply chain disruptions. Follow up for timely delivery: Regular Follow up for timely delivery of materials from suppliers. Ensure om committed deliveries from vendor end. After Sales Services: Ensuring after sales services with vendors in case of quality issues. Inventory Management: Track fabric inventory levels and manage stockroom operations. Control inbound & Outbound logistics: Dispatch Management of yarn at supplier end. Ensure timely delivery of high-quality fabrics Reduce costs and improve supplier performance Improve supply chain efficiency and reliability. This role is critical in ensuring that fabric supplies meet production demands while maintaining quality and cost standards.

Assist in order processing, quotations, and sales reports. Handle inquiries, follow-ups, and complaint resolution. Track orders, coordinate shipments, and ensure timely deliveries. Maintain and update customer records, sales data, and documentation. Support the sales team in administrative and backend tasks. Communicate effectively with internal departments to streamline order fulfillment.

Role Summary To provide timely and accurate complaint responses and Internal Dispute Resolution (IDR). Resolve a variety of high-level complex complaints from Members, Representatives, Actuaries, Trustees, Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS) and The Pensions Ombudsman (TPO). Core Duties/Responsibilities The successful candidate will be responsible for the following: Working collaboratively and in partnership with stakeholders using their knowledge and understanding of complaints handling, pensions and related issues. Establishing effective working relationships with key personnel. May act as a Lead. Coordinating and facilitating the work of others. Contribute towards the quality and compliance process, through the checking of casework where appropriate. Identifying key issues and patterns from data Completion of targeted work and to the required level of accuracy. Working well within teams and supporting colleagues. Professional communication in both written and oral forms. Identify own training needs. Skills, Capabilities and Attributes The successful candidate will demonstrate the following experience, skills and behaviours: Essential Complaint handling/IDR experience. Good communication and Written. Strong in Email writing Numerate, articulate, strong attention to detail, excellent grammatical skills and able to present complex information in plain English. Able to persuade and influence others to achieve agreed objectives. Experience of dealing with stakeholder groups/external organisations. Analytical thinker with an enquiring mind. Advanced and specialised expertise developed through job related training and work experience Desirable Pensions experience. A good working knowledge of pensions administration software. Benefits: Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer: 31 days + 9 bank holidays (UK) Comprehensive Medical Assurance cover Two-way cab transport for staff working in UK & US shift Maternity leave of 6 months full pay, 10days paid paternity leave Accidental & Life cover 3 times of concerned CTCRole & responsibilities More Info whatapp only 9535677276.

Job Opening: Field Quality Executive Location: East Region Company: Devyani Food Industries Ltd. Position: Full-Time Experience Required: Minimum 04-06 years (Ice Cream preferred) Salary: As per industry standards Job Summary: We are looking for a Field Quality Executive. The ideal candidate will be responsible for overseeing or assessments are required the management of cold rooms and deep freezers, maintaining push carts and collaborating with other departments to optimize operational efficiency and quality compliance. Covers tasks from product verification , defect analysis, customer feedback resolution and reporting .Submit daily summaries report to the Head of the Quality Assurance & Head of the Sales department. Key Responsibilities: Daily planning for review inspection schedules and customer visit plans, coordinate with sales Teams and ensure availability of required the test equipment, documentation , temperature thermometer & Log Sheets. Verify conditions of the vehicles, handling and usage practices ,inspect product quality and packaging integrity and check compliance against SOPs, product specifications and customer expectations. Maintain time and daily reports for visiting the site while observed the issues and take action , gather complaint details and inspect the product in question and conduct root cause analysis, The area around deep freezers must be clean, with no dirt or debris. Avoid overloading deep freezers, as this can prevent them from maintaining the correct temperature , leading to product melting, sogginess , deformation or other defects. There should be no ice formation within the deep freezer. Ensure the Product Temperature maintains a temperature of 18C or below. All crates should be positioned at least 1.5 feet away from the walls. Stacking crates should not exceed the height of the cooling unit to ensure proper air circulation around all products. Train field teams or vendors/ Distributors on basic quality requirements of product checks and handling. Participate in regular review & updating. Document feedback and improvement suggestions from the field. Candidate Requirements: Bachelors/Diploma in Dairy Technology years of experience in a production role (preferably in ice cream, dairy, or frozen dessert sector) How to Apply: Interested candidates can send their updated resume to tanusree.nag@creambell.com

Technical Manager Industrial Lubricants Base Location : Hyderabd Purpose of this Role The Technical Manager is responsible for the product planning and execution throughout the Product Lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, The incumbents job also includes ensuring that the product supports the company s overall strategy and goals. KEY INTERFACE - INTERNAL DEPARTMENTS NO. OF POSSIBLE REPORTEES TO THIS ROLE Sales; Marketing; Purchase; Finance; Supply Chain 0 KEY INTERFACE - EXTERNAL AGENCIES PEERS TO THIS ROLE Agency (Creative/media/digital/on ground), suppliers; channel members National Sales Head (lubes), Brand Manager (battery); trade marketing manager (lubes) Brief Description of Role & Responsibilities (envisage current & future needs) Define the product strategy and roadmap Deliver Market Requirement Documents and Product Requirement Documents with prioritized features and corresponding justification Work with external third parties to assess partnerships and sourcing opportunities Run beta and pilot programs with early-stage products and samples Be an expert with respect to the competition and product specification Manage product and technical service portfolio Identify portfolio gaps and initiate actions towards plugging them Manage customer service product application, product testing, troubleshooting and queries raised Able to train service teams for product technical, application and complaint handling

Wolters Kluwer - Medknow Publications is looking for Customer Service Coordinator to join our dynamic team and embark on a rewarding career journey Oversee customer service activities, manage queries, resolve complaints, coordinate between teams to ensure satisfaction,. Monitor service metrics, and provide insights to improve support quality Ensure a seamless customer experience throughout all channels

Requirements & Eligibility: Good communication skills (verbal and written). Must be willing to work a 9-hour rotational shift anytime between 7:00 a.m. to 10:00 p.m. (Sunday working required). Ability to handle pressure and adapt to work requirements. The candidate should be available to work from office. The Key Responsibility Areas will be: Call Monitoring Providing feedback for monitored calls. Preparing reports on quality and variance in calibrations Performing activities such as live audits, side-by-side barging, and floor walks to monitor the process and identify areas for improvement. Conducting sessions such as tape reviews, briefings, and calibrations for standardization. Initiating process improvement initiatives. Completing assignments given by the team. Receive and document customer complaints through various channels (phone, email, online platforms). Investigate the nature of each complaint to understand the issues raised. Analyze complaint data to identify trends, patterns, and root causes. Collaborate with relevant departments to gather information and insights. Maintain detailed records of customer complaints, investigations, and resolutions. Prepare and submit reports to management highlighting key findings and recommendations. Communicate with customers to acknowledge their complaints and provide updates on the investigation and resolution process. Collaborate with internal teams to facilitate effective communication and resolution. Work with relevant departments to develop and implement solutions to address identified issues. Ensure timely resolution of complaints while adhering to organizational policies and procedures. Identify opportunities for process improvement based on recurring complaints. Collaborate with teams to implement changes that prevent future complaints. Ensure compliance with industry regulations and standards in handling and resolving customer complaints. Monitor and evaluate customer satisfaction levels through feedback and follow-up surveys. Implement measures to enhance overall customer satisfaction and loyalty. Prepare regular reports for management summarizing complaint data, trends, and resolutions. Provide training to staff on effective complaint resolution techniques. Promote a customer-focused culture within the organization. You can share your resume on, WhatsApp 8779797282 Anjali Maurya Mail amaurya1@europ-assistance.in

Job Title: Customer Relationship Executive (CRE) Job Description: We are seeking a dynamic and motivated Customer Relationship Executive (CRE) to join our team. The ideal candidate will have strong communication skills, a customer-first attitude, and experience working in a customer care environment preferably premium brand . This role requires a dedicated individual with domestic market experience and a passion for providing excellent service. blended channel experience is preferred. Key Responsibilities: Handle inbound and outbound customer inquiries via voice and email. Ownership of customers issue & resolutions Provide timely and accurate responses to customer queries, ensuring a high level of customer satisfaction. Maintain a positive and professional relationship with customers while addressing their needs. Collaborate with team members to resolve customer issues and escalate when necessary. Follow up on customer concerns and ensure resolutions are implemented effectively. Adhere to company policies, procedures, and service standards. Meet or exceed performance metrics, including quality, response time, and customer satisfaction. Qualifications: Experience: Minimum of 2 years of experience as a Customer Care Agent in a call center (CC) environment. Market Experience: Experience in the domestic market is a must. Brand Exposure: Good exposure to reputable brands is preferred. Process Experience: Prior experience working in a blended process (Voice and Email) is highly preferred. Skills: Excellent communication skills (both written and verbal). Strong problem-solving ability and customer focus. Ability to handle multiple tasks simultaneously in a fast-paced environment. Good interpersonal and team-working skills. Working Conditions: Shift Timing: 6 days a week, with rotational days off.

About NuvertOS: At NuvertOS, we are revolutionizing healthcare technology by providing cutting-edge solutions for healthcare institutions. We understand the critical role technology plays in streamlining healthcare operations, and we are committed to developing innovative Health-Tech supply chain logistics that bridge the gap between information and real-world application. Our vision is to build a dynamic Health-Tech ecosystem that enhances efficiency, improves patient care, and drives impactful change at every stage of the healthcare journey. As we expand, we are looking for driven and ambitious professionals who are eager to be a part of this transformation. If youre passionate about services, technology, and making a real difference in healthcare, join us in shaping the future of Health-Tech! JOB LOCATION: Noida, Uttar Pradesh JOB TYPE: Full Time ROLES & RESPONSIBILITIES: Handle incoming and outgoing customer calls professionally and efficiently. Resolve client queries related to NuvertOS HMS software and services. Provide guidance and troubleshooting support to customers. Maintain accurate records of customer interactions and issues. Collaborate with internal teams to ensure quick resolution of customer concerns. Follow up with customers to ensure satisfaction and issue resolution. Maintain a positive and professional attitude while dealing with clients. ACADEMIC & TECHNICAL REQUIREMENTS: Education: Any degree or equivalent qualification. Experience: Prior experience in customer support is a plus but not mandatory. SKILLS: Excellent verbal and written communication skills. Strong problem-solving and active listening abilities. Ability to handle customer concerns with patience and professionalism. Basic computer skills and familiarity with CRM software is a plus. Availability: Full-time role with flexible working hours. CONTACT INFORMATION: +91 9220606368, Email: ipshitaroy@nuvertos.com

We are seeking a dynamic and customer-centric Executive to join our Customer Support Team. The ideal candidate will possess excellent communication and soft skills, demonstrating confidence and proactiveness in assessing customer needs to ensure

As a Senior Customer Delight Executive, you will manage global customer interactions, provide resolutions via voice and email channels, and ensure top-a notch service delivery. Only Graduate Please only whatsapp your CV and name on HR 8826673317 Required Candidate profile Why Join Us? Work with a reputed global client in a professional, supportive environment. Opportunities for fast-track career growth into team lead/QA/SME roles.

About The Role Area Manager Customer Care Rest of Maharastra Grade M4 Leading a team of Approx7 Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). Address Service Request /Complaints including those created by channel partners (Branches / Wealth/Contact Centre) and ensure all are closed within TAT Drive Digital Adoption for all Retail Asset Clients Close looping of Complaints and TNPS Detractor feedbacks end to end and incorporate changes for improvement. Ensure we maintain benchmark TNPS score of +65 Process modifications and Business Process Reengineering to bring about efficiency in process and customer delight. Quality of Service Request and Resolution as given to customers to be monitored. Feedback and corrective action to be taken if any error noticed Review Team"™s Performance each Month and provide feedbacks and support team to achieve their respective KRA"™s. Ensure adequate training and certifications are completed for each staff member / Ensuring Team Strength in Place Drive Cross sell and focussed on revenue generation Others Believes in team work and identify and utilizes each team member"™s strength and knowledge for achievement of short and long term organization goals Apply best practices and focus on areas of improvement Focussed towards achievement of teams and own KRAs Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time

About The Role About The Role ( Team Member - Customer Service) Responsible to provide adequate and quick resolution to all the cases assigned Analyze the complaint trend and present to the senior management Preparing RCA ,Monitoring the cases and initiating corrective action Liaise up and coordinate with business stakeholders to close the cases end to end Job Requirement: Banking knowledge is must (Loan division knowledge is preferred) Good Communication skill (Verbal & Written) Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.) Graduate n above Min. experience of 5 years n plus

About The Role About The Role ( Team Member - Customer Service) Responsible to provide adequate and quick resolution to all the cases assigned Analyze the complaint trend and present to the senior management Preparing RCA ,Monitoring the cases and initiating corrective action Liaise up and coordinate with business stakeholders to close the cases end to end Job Requirement: Banking knowledge is must (Loan division knowledge is preferred) Good Communication skill (Verbal & Written) Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.) Graduate n above Min. experience of 5 years n plus

About The Role About The Role ( Team Member - Customer Service) Responsible to provide adequate and quick resolution to all the cases assigned Analyze the complaint trend and present to the senior management Preparing RCA ,Monitoring the cases and initiating corrective action Liaise up and coordinate with business stakeholders to close the cases end to end Job Requirement: Banking knowledge is must (Loan division knowledge is preferred) Good Communication skill (Verbal & Written) Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.) Graduate n above Min. experience of 5 years n plus

About The Role "¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). "¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT "¢Digital Adoption for all Retail Asset Clients "¢Achieve Cross sell Targets set as per KRA"™s "¢Quality of Service Request and Resolution as given to customers. Job requirements: "¢Some experience in Customer Service would be an added advantage "¢Believes in team work "¢Taking ownership of customer issues and taking them to end to end resolution "¢Apply best practices and focus on areas of improvement "¢Focused towards achievement of own KRAs "¢Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. "¢Proficiency in WORD and EXCEL/PPT preferred Eligibility: "¢Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role. "¢Applications can be made for roles in same level or one level above.

About The Role "¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). "¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT "¢Digital Adoption for all Retail Asset Clients "¢Achieve Cross sell Targets set as per KRA"™s "¢Quality of Service Request and Resolution as given to customers. Job requirements "¢Some experience in Customer Service would be an added advantage "¢Believes in team work "¢Taking ownership of customer issues and taking them to end to end resolution "¢Apply best practices and focus on areas of improvement "¢Focused towards achievement of own KRAs "¢Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. "¢Proficiency in WORD and EXCEL/PPT preferred Eligibility "¢Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role. "¢Applications can be made for roles in same level or one level above.

HI JOBSEEKERS !!! GREETINGS FROM RECOUP INFO !! We are looking for talented Customer Support Executives for our dynamic BPO team in Noida and Gurugram. If you have a passion for delivering outstanding customer service and possess excellent communication skills, this is the perfect opportunity for you! WORK FROM OFFICE Process- Customer Support Executive Key Responsibilities:- Handle inbound and customer queries via call , email, or chat. Provide accurate and helpful information about our products/services. Resolve customer issues in a timely, professional, and friendly manner. Maintain a high level of customer satisfaction by addressing concerns and queries. Keep accurate records of customer interactions and feedback. Requirements:- Graduate & Undergraduate both can apply Good communication skills in English . Should Be Immediate Joiner. For females its a pure day shift & boys - any 9h rotational shift. Salary between 15k to 29k In Hand. Health benefits and other perks Other Benefits - Positive environment - PF & ESIC -Internal Promotion Opportunities Mode Of Interview -Walk-in Interview. NOTE - SALARY COMPLETELY DEPENDS ON INTERVIEW. To get your Interview aligned connect with me directly on the number given below & can share their resume on the same number Saima - 8090893339 Akshat - 8090893337 NOTE- IN CASE CALL WILL BE MISSED OR NOT RECEIVED BY RECRUITER THEN MUST SHARE RESUME AT Regards, Deepanshi Pathak Senior HR Specialist Recoup Info. #gurugram#noida#noidajobs#jobs2025#lko#immediatejoiner#freshers#graduate#undergraduate#naukri#experience#customersupport#customerservice#delhijobs#bpo#bpocallcenter#nonvoice#chatprocess#voiceprocess#blendedprocess

HI JOBSEEKERS !!! GREETINGS FROM RECOUP INFO !! We are looking for talented Customer Support Executives for our dynamic BPO team in Noida and Gurugram. If you have a passion for delivering outstanding customer service and possess excellent communication skills, this is the perfect opportunity for you! WORK FROM OFFICE Process- Customer Support Executive (Blended process) Key Responsibilities:- Handle inbound and customer queries via call , email, or chat. Provide accurate and helpful information about our products/services. Resolve customer issues in a timely, professional, and friendly manner. Maintain a high level of customer satisfaction by addressing concerns and queries. Keep accurate records of customer interactions and feedback. Requirements:- Graduate & Undergraduate both can apply Good communication skills in English . Should Be Immediate Joiner. For females its a pure day shift & boys - any 9h rotational shift. Salary between 15k to 25k In Hand.Health benefits and other perks Other Benefits - Positive environment - PF & ESIC -Internal Promotion Opportunities Mode Of Interview -Walk-in Interview. NOTE - SALARY COMPLETELY DEPENDS ON INTERVIEW. To get your Interview aligned connect with me directly on the number given below & can share their resume on the same number @ 8090893336 Deepanshi Pathak NOTE- IN CASE CALL WILL BE MISSED OR NOT RECEIVED BY RECRUITER THEN MUST SHARE RESUME AT 8090893336 Deepanshi Pathak Regards, Deepanshi Pathak Senior HR Specialist Recoup Info. #gurugram#noida#noidajobs#jobs2025#lko#immediatejoiner#freshers#graduate#undergraduate#naukri#experience#customersupport#customerservice#delhijobs#bpo#bpocallcenter#nonvoice#chatprocess#voiceprocess#blendedprocess

Provide administrative and coordination support to field teams, manage documentation, handle customer queries, track deliveries, and assist with daily operations to ensure smooth service execution for logistics and transportation services. Required Candidate profile who are flexible with rotational shifts and extended working hours. Share audio introductions and resume on 9618224054 - Whatsapp Immediate joiners only Telugu, hindi and english office work- 6 days

Provide administrative and coordination support to field teams, manage documentation, handle customer queries, track deliveries, and assist with daily operations to ensure smooth service execution for logistics and transportation services. Required Candidate profile who are flexible with rotational shifts and extended working hours. The ideal candidate should be reliable, adaptable to dynamic schedules, and committed to ensuring smooth day-to-day operations.

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working