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Bajaj Life Insurance
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Senior Executive

Senior Executive

Bajaj Life Insurance

1 - 4 years

|

1 - 3 Lacs

Posted:10 hours ago| Platform:

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Skills Required

grievance handling customer complaints complaint management escalation management customer escalation query management query handling complaint handling grievance management query resolution risk management issue resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Conducting investigation by coordinating with customer as well as distributor for grievance investigation and resolution
Creating an investigation report for consequence management as well as closure of customer grievance
Handling of Customer Escalations, Grievances, Emails and Feedback with best appropriate resolution in accordance with the laid down guidelines
Coordination and follow up with key stakeholders for end to end clearance of cases and closures • Transaction processing in the ambit of the role
100% Compliance to all internal, external and regulatory processes, guidelines and norms
Responsibility, Ownership and Customer Centricity to ensure timely closures with minimalistic supervision
Fungibility to contribute to various other Operational requirements for the team goals

More Jobs at Bajaj Life Insurance

Senior Executive

pune

INR 1 - 3 Lacs

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Bajaj Life Insurance

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