1473 Complaint Handling Jobs - Page 11

As a Complaint Process & Data Management Specialist at Energie Fitness in Preet Vihar/Patparganj, Delhi, your primary responsibility will be to oversee customer complaints, inventory tracking, and data automation processes. Your role is essential for ensuring smooth operations, enhancing customer satisfaction, and enabling data-driven decision-making. Your key responsibilities will include efficiently handling customer complaints by receiving, documenting, and resolving them promptly. You will also be required to communicate with customers, provide solutions, and maintain satisfaction throughout the resolution process. Additionally, you will monitor courier and logistics tracking to ensure timely deliveries, collect and analyze customer feedback to enhance service quality, maintain stock records, prepare order lists, and ensure timely replenishment of inventory. Furthermore, you will be responsible for creating, managing, and automating data systems related to warehouses, inventory, and sales. Generating detailed reports on inventory, complaints, and sales trends will also be part of your role to facilitate informed decision-making. To excel in this role, you should possess experience in complaint handling, inventory tracking, and data management. Strong problem-solving and communication skills are essential, along with proficiency in Excel, ERP systems, and automation tools. You should be capable of analyzing trends and optimizing processes for efficiency, demonstrating attention to detail and the ability to thrive in a fast-paced environment. This is a full-time position with a day shift schedule, requiring your physical presence at the work location. Join us in this challenging and rewarding role where you will play a vital part in ensuring operational efficiency, customer satisfaction, and data-driven decision-making.,

Providing accurate information about products or services & guiding customers in making informed decisions Responding to customer inquiries accurately on time, through various channels, including phone, email & chat Required Candidate profile 1+yrs of Exp in a customer support or related role, showcasing your ability to handle customer inquiries &resolve issues effectively Strong communication & interpersonal skills

Key Responsibilities: Marketing and Admissions / Collections Ensuring there is no Zero paid for fee payment on a monthly basis. Transport Fee collections. Fee dues are paid on time for the first term. Collection of Fine and any other miscellaneous income. Responsible for Pre-School tie-ups in designated area. Target achievement for revenue and admissions. Planning and execution of all the marketing activities/events/tie ups. Training and development of Team members of diverse verticals. Accounts, branch operations, maintenance and upkeep, vendor management, Customer Relationship Management. Branch Handling Taking care of smooth operation of the given branch Responsibility of collection of tuition fee collection, Campus Maintenance, Transport System Working on data and preparing reports for presentation - Parent handling and entire responsibility to handle all non-academic grievances Should have knowledge in handling inventory Handling employee grievances - Focus on continuous improvement to increase efficiency of task - Standardizing the process Keeping Close track on Inward/Outward movement Trustee Handling and Stakeholder Management Handling grievances in BMC Coordinating amongst other business verticals such as Marketing, Logistics, Procurement, Projects, Academics, etc. Conducting interviews for admin team members Parent Handling Front facing on all non-academic issues. Handling Complaints Making sure the issues mentioned in Complaint Register are resolved at the earliest. Follow up with Front Office, Accounts and Campus In-charge for early resolutions of complaints. Staff Keeping a close track of staff strength. Ensuring the attendance for staff is regularly and properly marked by EA. Be the contact point of HR for attendance and salary processing. Follow up with Corporate Office for staff complaints/ issues. Making sure the recruitment database is maintained properly by front office. Getting data for recruitment of surrounding schools and play school teachers. Transport Keeping a close track on bus operations. Ensuring timely maintenance of buses. Making sure the GPRS of all buses is functioning properly for parents to receive updates. Breath analyses test is done on a regular basis for drivers. Campus Maintenance Ensuring overall school maintenance. Checking Maintenance Register daily. Play Grounds/ Courts are well maintained. Trustee Handling Handling administrative issues. Quarterly reviews. Getting signatures on required cheques by Trustees. Finance Keeping close track of collections. Managing petty cash for the branch and ensuring the documents are in order. Managing vendor payments and attendance. Campus Maintenance Ensuring overall school maintenance. Checking Maintenance Register daily. Play grounds, courts & all other amenities are well maintained.

Hi Job seekers, Greetings ! Are you ready to kickstart an exciting career with a dynamic multinational BPO in MUMBAI ? is on the lookout for enthusiastic individuals to join our team , and it could be YOU! We ARE HIRING FOR CUSTOMER SERVICE & TELESALES FOR MUMBAI LOCATION ANY / GRADUATE /EXPERIENCD / FRESHER CAN APPLY IMMEDIATE JOINERS ONLY Roles and Responsibilities CUSTOMER SERVICE Handle customer inquiries through various channels such as phone, email, chat, and social media. Resolve customer complaints and concerns in a timely and professional manner. Provide accurate information to customers regarding products/services offered by the company. Telesales Conduct outbound calls to potential customers to promote and sell products/services Generate new leads and follow up with existing prospects Present product offerings effectively and answer customer questions Upsell and cross-sell products based on customer need PROFILE- CUSTOMER SERVICE Graduate Fresher can apply Salary-5.5 k LPA PROFILE - TELESALES SALARY - UPTO 28K IN HAND GRADUATE WITH 6 MONTH EXPERIENCE LANGAUGES -ENGLISH, HINDI & MARATHI For more details contact or drop your cv on 9151666408 Anwesha THANKS & REGARDS ANWESHA HR EXECUTIVE

looking for a customer focused individual with Versant 5 to join our Customer Support team. In this role, you will be responsible for handling customer queries, concerns, and complaints via chat and email channels in a timely and effective manner

As a qualified candidate for the position in Ludhiana/Chandigarh, Punjab, your role will involve managing direct sales to the industry with a primary focus on technical knowledge of Industrial Lubricants and its applications. You should hold a B. Tech (Mechanical) degree, and having an MBA will be an added advantage. With a minimum of 5 years of sales and business development experience, you will be responsible for achieving sales targets, fixing distributor targets, and conducting secondary sales in industries through distributor teams. Your key responsibilities will include developing direct industry sales in the assigned area, identifying new business opportunities and partnerships to enhance the company's market presence, and implementing strategic business development plans aligned with the organization's objectives. A crucial part of your role will involve conducting surveys to identify the industrial customer base, meeting with potential clients to finalize agreements, and utilizing your technical knowledge of Industrial Applications and Industrial Lubricants, specifically Soluble Cutting Oils. Additionally, you should be proficient in using MS Office tools, possess excellent verbal communication and interpersonal skills, demonstrate strong persuasive and negotiation abilities, and have a deep understanding of client needs to propose suitable solutions. Being self-motivated, target-driven, and capable of working independently are essential qualities for success in this role, along with strong organizational and time management skills. The successful candidate will benefit from a competitive salary, opportunities for professional growth and development, and a positive and dynamic work environment. Key skills required for this role include complaint handling, market evaluation, technical knowledge, business development, negotiation abilities, direct sales, MS Office proficiency, and effective time management.,

The role involves preparing marketing and sales strategies, conducting research on competitors" products, creating and overseeing marketing campaigns, establishing budget and time constraints, and maintaining client relationships. Collaboration with the Media department and participation in company events are essential. Responsibilities include creating product awareness, meeting sales targets, handling client complaints, negotiating deals, and collecting feedback. Social media marketing and monthly performance reporting are also key tasks. This is a full-time position with benefits including paid sick time. The work schedule is during the day and morning shift. Proficiency in English is preferred. The work location is in person. The application deadline is 31/05/2025, and the expected start date is 02/06/2025.,

As a Housekeeping Supervisor, you will be responsible for assigning duties to workers and ensuring that work is carried out according to prescribed standards of cleanliness. You will oversee the purchase, re-ordering, and maintenance of housekeeping supplies and inventory to ensure efficient operations. Addressing complaints regarding housekeeping services and equipment will also be part of your responsibilities, as you take corrective actions to maintain a high level of service. Your role will involve ensuring compliance with Bio-Medical Waste Management Protocols as per the pollution control Board regulations. Conducting orientation and in-service training for staff to explain policies, procedures, and equipment usage will be essential. Collaboration with the nursing and patient services department to supervise ward assistants assisting patients, nurses, and ward staff will also be required. You will conduct regular inspections of the building to identify repair or replacement needs for furniture and equipment, making recommendations to management accordingly. Keeping records of work assignments, personnel actions, and preparing reports as per policy or management requirements will be part of your routine tasks. Maintaining an infection control-free environment in the hospital, particularly in critical areas, will be crucial to your role. Coordinating with contract launderers to ensure proper washing of linen and prevent mishandling will be essential. Attending staff meetings to discuss company policies, address complaints, and make recommendations for improving service and operational efficiency will be expected. Supervising housekeeping staff, including day, event, and post-event crews on a daily basis, will be part of your regular duties. Upholding the highest standards of cleanliness, safety, and conduct within the housekeeping department will be key to maintaining a safe and hygienic environment. Knowledge of accreditation standards such as NABH, JCI, and safety regulations within the housekeeping department will be necessary. Managing waste and controlling infections in the hospital by ensuring proper sterilization of rooms after each discharge through carbonizing or fumigation will be part of your responsibilities. Ensuring all employees are trained and oriented on the quality systems of the department, maintaining required registers as per hospital policy and quality standards, and adhering to a full-time work schedule will be essential to your role. Your experience in a total work of at least 2 years will be required for this position. This job requires in-person work at the specified location, and the application deadline is 23/09/2024.,

You will be responsible for providing technical assistance and handling complaints. You will act as a knowledge repository and support content development, new product training, and technical assistance for the sales team and customers when needed. Your main tasks will include tracking key performance indicators, monitoring metrics such as sales numbers, customer adoption rates, and user engagement to evaluate the product's success. You will be involved in developing the product's go-to-market strategy, creating launch plans, overseeing product marketing, and managing product positioning. Additionally, you will analyze the competitor landscape to ensure the product's uniqueness and value proposition. Market research will be an essential part of your role, as you will need to understand customer needs, preferences, and market trends to guide product development decisions. Making data-driven decisions will be crucial, using data insights to update the product roadmap, enhance features, and plan future product development strategies. You will collaborate with the marketing team to develop effective marketing campaigns that generate awareness and interest in the product. Managing the product roadmap will entail creating a robust plan, defining key features, functionalities, and release timelines. Internally, you will interact with the sales team to implement market and product strategies, assist in achieving targets, and provide technical support. You will also engage with the production or division teams to provide rolling forecasts, address stock issues, and stay informed about new product developments and product information. Externally, you will communicate with dealers to understand the market landscape, gather market information, and share insights. You will also interact with customers, especially key opinion leaders, to showcase product features, engage them in marketing activities, and address product complaints. To qualify for this position, you should have an MBA degree (BE with MBA preferred).,

Key Responsibilities: Handle incoming and outgoing calls in a polite and professional manner. Understand customer needs and provide appropriate solutions. Follow scripts/guidelines while addressing different customer concerns. Maintain accurate records of all interactions in the system. Promote customer satisfaction and loyalty by going the extra mile. Attend regular training sessions to stay updated and improve performance. Achieve daily and monthly performance targets. Requirements: Bachelor's degree. Good communication skills in Tamil and English (Required). Active listening and a customer-focused attitude. Basic computer skills. Ability to multitask and manage time efficiently. Positive attitude and eagerness to learn. Previous experience in a call center is an advantage. Punctuality and regular attendance are essential. Must be able to relocate or commute to Saibaba Colony, Coimbatore.

Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Perpetuity Capital is looking for COLLECTION AND SALES EXECUTIVE to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Skills: Domain Sales in Software Product, DMS, Cyber Security, AIML/Automation. Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Square Select Estates is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey. Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Parth sarthi built estate pvt ltd is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey. Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Apsara Gifts is looking for Creative Sales Executive to join our dynamic team and embark on a rewarding career journey. Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Hiring For Customer Service Resolution Associate Profile (Graduation Mandatory) Skill- Customer Service, Voice Process, Resolution Exp, Escalation Exp, Dispute Compliance Exp- 2-5 Years In Customer Service Resolution Salary Upto-33K In Hand Location- Noida Day Shifts // No Cabs Anushika 9211073262 anushika.imaginators@gmail.com

HELLO JOB SEEKERS!! GREETINGS FROM SHININGSTARS!! ANY UNDERGRADUATE/GRADUATE/FRESHER/EXPERIENCED ALL CAN APPLY IMMEDIATE JOINERS ONLY. Are you ready to kickstart an exciting career with a dynamic multinational BPO in NOIDA ? ShiningStars is on the lookout for enthusiastic individuals to join our team, and it could be YOU! PROFILE- CUSTOMER SUPPORT EXECUTIVE PROCESS- CHAT PROCESS/VOICE PROCESS LOCATION- NOIDA SECTOR 62 and 63. ROLES AND RESPONSIBILITIES-` *Resolving customer issues brought to your attention. *Ensuring customer satisfaction by listening to them and solving their problems. *Performing quality assurance surveys with customers. *Interacting with customers to determine whether they have a desirable and shareable experience. *Possessing the knowledge and ability to improve customer service experience of the customers. ELIGIBILITY- *Undergraduate/Graduate any can apply. *Freshers and experienced candidates both are welcome to apply! *Communication Skills: Brilliant presentation and strong verbal/written skills. *Must be comfortable with Work From Office. SALARY- Part Time: UPTO 13.5k CTC Full Time: UPTO 23k CTC PERKS AND BENEFITS- PERFORMANCE BASED BONUS INTERVIEW MODE- WALK-IN INTERVIEW You can give me a call or can share your resume on this Number: Regards, Anuj Gautam (9214602997) (HR Executives) ShiningStarsITPL. #jobs2025#domesticvoice#bpo#bpovoice#freejobs#immediatejoiners#workfromoffice #noida #noidajobs#noida#domesticprocess #communicationskill #voiceprocess #chatprocess#nonvoiceprocess #emailprocess#voice #callcenter #telecalling #customerservice #voiceprocess#inboundcalls

Role & responsibilities Preferred candidate profile

You are an analytical problem solver, going beyond mere fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues. As a goal-oriented developer, you keep the customer and requirements at the forefront, ensuring the delivery of safe and robust solutions. Being a self-directed imitator, you take ownership of your work, driving productivity, change, and outcomes without the need for prompting. Your primary responsibilities will include providing training and clinical/technical support to surgeons and operating room staff on the operation of the company's robotic arm applications, associated equipment, and instruments. You will utilize proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO/Robotic Arm Interactive Orthopedic System, assisting surgeons in preoperative implant planning, sizing, and positioning. Additionally, you will be responsible for generating comprehensive reports and metrics for management, supervisors, and the regulatory department, detailing case reviews, services performed, and recommendations for product, documentation, and methodology improvements. You will also be accountable for maintaining and controlling local MAKO consigned equipment, instrument, implant, and disposables inventories, processing sales orders, and providing forecast input to the District Sales Manager. Moreover, you will support company road-show demonstrations and "Showsite" visits to showcase the product to potential customers and demonstrate its clinical value. Training physicians, hospital personnel, and OR staff on the use of the RIO System, accessories, disposables, and implants will also be part of your responsibilities. Ensuring prompt and accurate complaint reporting as per MAKOs quality system requirements, resolving product problems for customers efficiently, and providing case coverage at unassigned accounts when necessary are crucial aspects of the role. To qualify for this position, you should have a minimum of 1 year of experience or a combination of experience and education. A proven track record in sales, preferably with a surgical device company (Orthopedic preferred), and knowledge of the Operating Room environment are essential. Additionally, you must hold a Bachelor's Degree in biomedical or a related technical field of study. Stryker, a global leader in medical technologies, collaborates with its customers to enhance healthcare outcomes. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics, and Spine, impacting over 150 million patients annually worldwide.,

The responsibilities of this role include answering guest queries through mail and phone, utilizing sales skills to upsell services, and ensuring timely closure of inquiries by converting leads into successful bookings. It is essential to address customer queries and complaints efficiently, maintain quick response times, and strive for customer satisfaction by providing tailored services. Identifying sales opportunities, presenting product benefits effectively, and meeting revenue targets are key aspects of the role. Compliance with administrative requirements, resource optimization, and seeking new revenue opportunities are also crucial for achieving organizational objectives. The ideal candidate should have 3 to 4 years of experience in travel sales or reservations, preferably in the Hotel/Travel/Hospitality industry. A degree in Hotel/Hospitality management from a reputable institute is preferred. Excellent communication, presentation, analytical, and problem-solving skills, along with a positive attitude and high energy levels, are prerequisites. The candidate should be comfortable working in UK or afternoon shifts. This is a full-time position with benefits such as paid sick time, paid time off, and Provident Fund. The work schedule includes evening and UK shifts with weekend availability. The job location is in Kalkaji, New Delhi, and the candidate must be willing to commute or relocate. Candidates are required to answer application questions regarding their current CTC, in-hand salary, salary expectations, years of experience in the Hospitality industry, availability to join immediately, and comfort with an afternoon shift. A Bachelor's degree is required, along with a minimum of 3 years of experience in reservations. Proficiency in English is essential for this role, and the work is in-person.,

The role of Area Manager - Mutual Funds based in Varanasi involves the following responsibilities: To create a strong network and establish exposure in the local market. Managing a team of Relationship Managers/Branch Managers. Executing sales activities within the designated area. Acquiring new advisors from the local and nearby markets. Being AMFI Passed is a prerequisite. Demonstrating the ability to cultivate strong relationships with advisors. Eligibility extends to Off Roll employees of Asset Management Companies (AMC). Motivating the team to achieve desired outcomes. Desired Profile: Possessing excellent communication skills. Basic knowledge of Excel is required. Capability to solve problems and analyze data effectively. Handling complaints and providing suitable solutions. Effective interpersonal skills for efficient man management. The ideal candidate should have at least 5+ years of relevant experience. To apply, please send your resume to career@prudentcorporate.com.,

As a valued member of the Fairmont Udaipur Palace pre-opening team, you will play a crucial role in delivering exceptional hospitality and ensuring an unforgettable experience of luxury for our patrons. Your dedication to excellence and passion for service will set the stage for a rewarding journey with us. Your responsibilities will include performing opening and closing side duties as assigned, setting tables to standards, and delivering food and beverage services in accordance with departmental procedures. Prior to the start of operations, you will check table settings, cleanliness, and side station preparations based on your assigned workstation. Greeting patrons warmly upon their arrival and escorting them to their tables will be an integral part of your role. Adhering to service standards, you will ensure that all food and beverage orders are served promptly and correctly, following necessary precautions for food safety and hygiene standards. Personalizing service by remembering individual patrons" names and preferences will contribute to a memorable dining experience. Additionally, you will have the opportunity to upsell and promote food and beverage offers to maximize sales revenue. Your dedication to customer satisfaction will be evident as you thank patrons for visiting the outlet and promptly clear and tidy tables after their departure. Collaborating with other Food & Beverage outlets during peak times or as needed will showcase your teamwork and flexibility. Reporting any complaints, incidents, or irregularities to management will be essential to maintaining a high level of service. To qualify for this role, you must have a minimum of one year of experience in a similar position and hold a degree or diploma in Hotel Management. Your commitment to diversity and inclusion aligns with our company values, as we strive to attract, recruit, and promote diverse talent. Join us on this exciting journey at Fairmont Udaipur Palace and be part of a team dedicated to providing exceptional hospitality.,

Purpose of Job To handle the market complaint section,tracking of FAR and recall Skill Required Candidate should have minimum 5 years of experience He should have bachelar degree in pharmacy (B.Pharm) or M.Pharm He should have minimum three years of experience in market complaint section. He should have good story writing skill Roles and Responsibilites Responsible for market complaint handling, FAr and Recall To prepare the investigation Tracking of open /closed market complaint To prepare the monthly data To do trend analysis Qualification Required B. Pharm or M. Pharm Relevant skills / Industry experience minimum five years Relevant professional / Educational background Should have experience in market complaint handling