Lead Software Engineer Backend (Java | Spring Boot | Microservices | AWS) Location: Hyderabad, India | Division: Titan Smart Labs, Titan Company Limited. About the Role As a Lead Software Engineer (Backend) , you will be at the forefront of developing scalable and distributed systems that power our smartwatch ecosystem. Youll work closely with cross-functional teams Product Engineering, Systems Engineering, Data Science, and Operations to build innovative and reliable backend services. Key Responsibilities Lead the design, development, and deployment of highly scalable distributed services. Collaborate with product engineering teams and stakeholders across Titan Smart Labs. Drive operational excellence through automation, monitoring, and robust architectural practices. What We’re Looking For Minimum 4+ years of relevant experience in backend development. Strong hands-on experience in Java/J2EE backend development. Proficient in Spring MVC , Spring Boot , and JPA frameworks. Expertise in designing and developing RESTful APIs . Strong experience with Microservices architecture and related best practices. Good understanding and exposure to design patterns is preferred. Working knowledge of databases (SQL/NoSQL). Hands-on experience with AWS cloud services. Familiarity with application servers like WebLogic and JBoss . Strong understanding and working experience with Version Control Systems (e.g., GitHub). Knowledge of Unix/Linux systems is a valuable addition. Familiarity with Agile development processes and tools like Jira and Confluence . Experience with build tools like Maven and working in Unix/Linux environments. Proven track record of delivering high-quality, production-grade backend systems. Interested Candidates kindly share your updated profile on Amruthaj@titan.co.in

Overall Responsibility : The Tax & Compliance Deputy Manager would need to ensure compliance on matters pertaining to indirect taxation with specialization in GST laws while aligning with the business processes. She/he would also be responsible for interacting with various internal stakeholders, external regulatory bodies and consultants to ensure compliance with the Tax & regulatory framework on behalf of the Company. Qualification: CA Experienced (4-5 year) Successful performance requires Strong technical knowledge along with learning mindset to keep one self abreast with latest developments in the area. Ability to merge the technical knowledge with business requirement. Strong interpersonal/communication skills to deal with consultants and authorities Strong, analytical, drafting and negotiating skills. Good and effective networking skills with the industry colleagues. High degree of diligence & commitment Compliance mindset Ability to effectively manage people . Detailed Responsibilities: Indirect Tax Administration & Compliance: To administer all indirect tax processes and ensure compliance with GST laws and pre-GST regulations as necessary. Responsibilities include overseeing proper tax filing and maintaining accurate tax documents in relation to indirect tax compliances. Process and system improvement Introduce continuous process improvements related to GST, review implementation of the same. Keep current in the field of GST, constantly update the knowledge & understanding. Tax Calculations & Filings: To review and validate tax calculations and estimates to ensure their accuracy. Timely and accurate filing of GST returns will be a key responsibility, aiming to avoid any potential compliance issues. ITC Reconciliation & Optimization: To proactively prepare and manage Input Tax Credit (ITC) reconciliation, ensuring that records are accurate and up-to-date. Additionally, strategies to optimize ITC benefits will be implemented to contribute to more efficient tax management. Audit Support: Assistance with departmental GST audits will be provided by preparing and organizing necessary data. Collaboration with auditors to supply required documentation and information will be essential for a smooth audit process. Litigation Support: Support will be provided in the preparation of working papers and documentation for GST-related litigations.

Roles & Responsibilities Receive and engage with the customer to understand the customers requirement Introduce the various product offering to the customers and facilitate customer buying decision Prepare the estimate of the products selected and completing the sales transaction Achieve category wise sales target for the allocated section Assist the customer in a sales return or repair work Adhere to the standard operating procedures in the store Adhere to cost savings practices undertaken in the store Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated Report the sold sock and ensure the stock replenishment Ensure proper and attractive display of the products at the appropriate counter Transfer the stock to the locker at the close of the day Maintain safety of products displayed to customers and communicate promptly to the superiors about any potential theft Monitor the dead stock and liaison with the store manager to minimise the same Provide support to the marketing team, VM team and IRSG teams in ensuring the compliance of the store and improve footfall Develop and maintain relationship and network with competitors to leverage leading practices & learning to improve store level processes

Job Description- Inside sales (Titan Company) 1. Call the customer (lead) within 24 hrs of assigning on sales force(SF) 2. In case the call is unanswered, the repeat call should be made in alternative days on sales force(SF) 3. In case the call is answered, based on the conversation with the customer, the agent should change the status of the lead on Sales Force(SF) 4. The agent must update the summary of the call on Salesforce as soon as the call is completed 5. The agent must call the lead if the repeat call is also not answered on alternative day on Salesforce. 6. The agent must follow the script given to them. 7. In case want to visit the store, the agent must assist the customer with store details and send email to the store on SF. 8. Agent must post hourly call report on WhatsApp group. 9. Agent must have productivity of at least 6 hrs in a day. 10. Agent should be proficient on laptop, good hold on Microsoft excel. 11. Agent must possess very good verbal communication skill - English, Hindi & any one regional language since we get the leads across the country. 12. The agent must follow up with the store on the status of the leads passed on them. 13. The agent must post hourly sales report on WhatsApp group. 14. Agent must ensure to maintain call audit score of 85+. Notice: 15 days max Interview Rounds: one (Face to face only) Open positions: 12 Skills: Outbound voice process (sales) Location- Titan Integrity Working days & timing: 6 days a week 4 days work from office Weekly off : Any one day between Monday to Wednesday will be fixed WFH: Saturday & Sunday Working time : 9.30 am to 6.30 p m Education : Graduate Work experience : 1 to 3 years in the relevant industry (BFSI, insurance) in sales proficient in verbal communication: English, Hindi & any one regional language Good hold on excel & working on the laptop Mode Of Interview Face to Face Face to Face

Job Description (JD) for the role of Marketing Manager-Retail Marketing (LFS), Watches & Wearables at Titan Company: Job Title: Marketing Manager-Retail Marketing (LFS) Function: Sales Business Unit: Watches & Wearables Reporting to: Head LFS, W&W Location: Bangalore Role Summary: The Marketing Manager-Retail Marketing (LFS) will be responsible for planning and executing retail marketing activities for Large Format Stores (LFS), spanning both digital and offline channels. The role requires a customer-first mind-set, strong vendor management, and cross-functional collaboration to drive footfalls and enhance store performance through impactful BTL campaigns, promotions, and digital outreach. Key Responsibilities: Retail Marketing Strategy & Planning Contribute to the annual retail-marketing calendar aligned with brand and business goals. Plan and propose marketing schemes to boost walk-ins at underperforming or strategic locations. Devise store-specific activations for new launches, anniversaries, and renovations. Execution & Implementation Ensure timely and effective rollout of Signage-On-Hand (SOH) across regions. Support crisis-related retail initiatives and ensure continuity in marketing communication. Measure campaign performance and support continuous improvements. Digital Marketing Adapt creative assets and execute campaigns across LFS-relevant digital channels, including e-commerce platforms and social media. Track ROI, visibility, and pay out metrics. Collaborate on Omni-channel activities and feature campaigns across brand touchpoints (FB, Twitter, etc.). Vendor & Agency Management Identify and on-board vendors and agencies with long-term potential. Ensure timely, high-quality creative and execution support from partners. Manage SLAs and ensure deliverables match business intent. Store Support Operations Coordinate the procurement and distribution of branding material, carry bags, toolkits, etc. Address ad hoc requests to enhance brand visibility and in-store branding quality. Key Interfaces: External Marketing Agencies Digital Partners Vendors & Service Providers Key Channel Partners Internal Regional Sales Teams Brand/Marketing Teams Store Operations Support Functions Required Skills & Experience: Education Graduate (Masters Degree in Marketing preferred) Experience 35 years of experience in retail or brand marketing, preferably in lifestyle, fashion, or consumer electronics sectors. Technical Skills Proficiency in MS Excel and PowerPoint Strong understanding of retail and digital marketing concepts Familiarity with digital tools and reporting (Google Ads, Social Platforms, Analytics) Behavioural Competencies Customer Centricity Strong Networking & Interpersonal Skills Effective Communication & Influencing Abilities Attention to Detail and Crisis Management Key Performance Indicators (KPIs): Increase in new and repeat customers ROI and effectiveness of marketing campaigns Adherence to timelines and budgets Customer satisfaction and engagement scores Brand visibility and recall in LFS channel

Roles and Responsibilities Manage a team of sales professionals to achieve business targets and growth in assigned territory. Develop and execute effective sales strategies to increase revenue through channel partnerships, direct sales, and marketing initiatives. Build strong relationships with key decision-makers at target accounts, identifying new opportunities for growth and expansion. Analyze market trends, competitor activity, and customer needs to inform strategic planning and optimize sales performance. Collaborate with cross-functional teams (e.g., product development, marketing) to drive innovation and improve overall business outcomes. Desired Candidate Profile 3-8 years of experience in area business management or similar role within IT services & consulting industry. Proven track record of achieving significant revenue growth through effective sales strategy execution. Strong understanding of channel sales strategies, territory management principles, and ability to develop successful partnerships with channel partners. Excellent communication skills with ability to build strong relationships with customers at all levels; excellent written & verbal communication skills required.

Job Requirements This role is for heading the PED function of Movement plant. PED function is responsible for creating process routing for Movementcomponents, identify & establish new manufacturing process, anchoring engg change request trials, carry out new materials, process trails, establish alternate, secondary production sources, analysis of competitor product on process & quality, analysis & action plans for Mkt return feedbacks. External Interfaces Vendors – Materials, Tools, Special process manufacturingTesting Labs Internal Interfaces R&D – Product designMovement Manufacturing shopsAssembly (Internal customer)SourcingMaterial EngineeringQuality FunctionSubcontract teamPlanning Job Requirements : Education B.E (Mechanical Engineering / Production Technology) Relevant Experience 12-15 yrs. industrial experience Behavioural Skills : Process improvements exploration & implementing best manufacturing practises Inclination towards research of new process and new materials for cost reduction & process flow smoothening Constantly benchmarking process / Mfg technology with external world especially in the field of Horology & Precision component manufacturing Knowledge : Engineering drawings, 2D / 3D software skills Material Science / Metallurgy, Manufacturing process knowledge Analysis / Simulation software knowledge Manufacturing practises – Lean, TQM, Six Sigma Tool, Die & Fixtures manufacturing Expected Process Contribution Process Outcome Performance Measure Movement Mfg Manufacturing process Improvement 1.Process optimization – Cycle time / Std time revisit & identifying opportunities for improvement 2.Mapping new process routing for streamlining the product (Component) flow 3.Benchmarking similar precision industries for Process innovations & technologies 4.Trouble shooting of process limitations & propose new methods / tooling solutions / secondary operations Lead time reduction & Capacity optimization Smooth flow, De-bottlenecking Breakthrough improvements Per day per machine output Number of new processes Cost of operations Movement Mfg Engineering solutions 1. Process optimization 2. Engineering solutions as alternates or improving efficiency on various secondary operations carried out after manufacturing operations (Deburring, chips removal, finish improvements) Annual Process Reviews Secondary process effort reduction & efficiency Number of process improvements Leadtime / Temp manpower reduction for secondary operations Movement Mfg Process documentation & Trials 1. Ensuring creation of strong Operational Procedure Sheet for each product drawing covering all dimensions, Process routing & controls, critical to quality (CTQ) checks etc 2. Documenting all versions of changes on product and reason for changing 3. Conducting trials for Process, Quality, delivery improvements and documenting the results & feedbacks and upgrading the product drawings 4. New components / movements – proof of concept (POC) prototyping – coordination with in-house POC cell. Establishing alternate sources for quick prototyping of precision machining operations Product drawing to Operational control document Process improvement trials Quick POC Number of OPS Number of trials Number of POC components produced – alternate source Movement Mfg Quality 1. Perform Root-cause-analysis for repeat defects based on subsequent stage customer feedback & market return feedback 2. Projects for Engineering change request, design upgradations – tracking of milestones, 3. Identify quality parameters for Treatment processes & establish proper SOPs 4. Establish SOPs for finish (Turning & Machining operations) Completion of Mkt reduction initiatives Completion of ECRs & documentation Reduction in Mkt returns Reduction in Quality feedbacks from Assembly (Subsequent stages) Movement Mfg Alternate source / Materials 1. Benchmarking with competitor product / precision Industries on the materials being used. 2. Finding Suitable sources of materials indigenous to avoid import dependency 3. Coordinating and carrying out the trials for alternate materials / alternate sources – Process establishment, tooling suitability etc New Raw material sources Alternate material establishment Cost Savings through alternate raw materials / alternate sources Movement Mfg Preparation for Mass Mfg 1. Coordination with R&D, Tool design & Tool Mfg for Stamping tools design & mass production establishment 2. For New components, coordination with Mfg shops, Tool design & Tool Mfg for Jigs, fixtures, Gauges & sub Assembly tools 3. Incorporating Mfg Shop feedbacks after Proto trials on product drawing for mass manufacturing New Stamping tools for mass mfg Mass mfg of new movement / components Number of new movement / new components taken for Mass Mfg Work Experience Process improvement, Material Science, Analysis software knowledge, Tool, Die & Fixture Manufacturing, Lean, TQM, Six sigma, Engineering Drawings 2D/3D software skills

Job Requirements Job Description: Job Title: CRM Manager - Customer Loyalty Job Type: Regular/Permanent Job Category: Watches & Wearables - Marketing Department: Marketing - E-commerce Location: Bengaluru, Karnataka, India Titan, a leading brand in the watches and wearables industry, is seeking a highly motivated and experienced CRM Manager to join our team. As the CRM Manager, you will be responsible for developing and implementing strategies to enhance customer loyalty and retention. This is a key role within our Marketing and E-commerce department, and you will have the opportunity to work with a dynamic and talented team. Key Responsibilities: - Develop and implement CRM strategies to increase customer loyalty and retention - Analyze customer data and behavior to identify opportunities for improvement - Collaborate with cross-functional teams to create targeted marketing campaigns and promotions - Monitor and track customer engagement and satisfaction levels - Utilize CRM tools and platforms to manage customer data and communication - Conduct market research and stay updated on industry trends to inform CRM strategies - Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams - Manage a team of CRM specialists and provide guidance and support as needed Additional Parameters: - This is a full-time, regular/permanent position - The role is based in Bengaluru, Karnataka, India - Some travel may be required for this role If you are a results-driven and customer-focused individual with a passion for the watches and wearables industry, we encourage you to apply for this exciting opportunity at Titan. Join our team and be a part of our journey to enhance customer loyalty and drive business growth. Work Experience Qualifications: MBA (tier 1 college ) in Marketing, Business, Data Analytics, or a related field. Experience: 0-1 years of experience in CRM campaign management, lifecycle marketing, or retention strategies. - Certifications in CRM platforms (e.g., Salesforce Certified CRM Specialist, HubSpot CRM) are a plus. - Experience in E-commerce, SaaS, Fintech, or Telecom industries is preferred. Required Skills & Expertise: Technical Skills: - Hands-on experience with CRM platforms and marketing automation tools (e.g., Salesforce, HubSpot, Klaviyo, MoEngage). -Knowledge of data analytics tools (e.g., Google Analytics 4, Mixpanel, Looker Studio,Adobe analytics). - Experience in A/B testing tools (e.g.,SFMC, Google Optimize, VWO). - Familiarity with SQL and database querying (preferred but not mandatory). Functional Skills: - Expertise in customer segmentation and behavioral targeting. - Strong understanding of customer lifecycle stages and lifecycle marketing strategies. - Proven ability to design and execute automated customer journeys. - Competency in analyzing and interpreting customer engagement data. Soft Skills: - Strategic Thinking: Ability to align CRM campaigns with broader business objectives. - Communication Skills: Clear articulation of strategies and data insights across teams. - Problem-Solving: Proactive approach to identifying and addressing campaign challenges. - Attention to Detail: Precision in campaign execution and reporting. - Collaboration: Strong interpersonal skills to work effectively with cross-functional teams.

Job Summary: As the People Technology Manager at Titan, you will be responsible for managing and optimizing our HR technology systems and processes. You will work closely with the HR team to ensure that our technology solutions align with our business goals and support our employees' needs. You will also be responsible for identifying and implementing new technology solutions to improve efficiency and effectiveness within the People Function. Key Responsibilities: Manage and maintain all HR technology systems, including but not limited to HRIS, ATS, LMS, and performance management tools Collaborate with the HR team to identify and understand their technology needs and provide solutions to support their goals Lead the implementation of new HR technology systems and processes, ensuring smooth integration and user adoption Develop and maintain HR technology policies and procedures, ensuring compliance with data privacy and security regulations Conduct regular audits and assessments to identify areas for improvement and implement necessary changes Provide training and support to HR team members on the use of HR technology systems Stay updated on industry trends and best practices in HR technology and make recommendations for improvement Collaborate with cross-functional teams to ensure seamless integration of HR technology with other business systems Manage relationships with external vendors and partners to ensure timely and quality delivery of services Analyze HR data and provide insights to inform decision-making and drive continuous improvement Lead change management initiatives related to HR technology implementations and upgrades Additional Parameters: Minimum 5 years of experience in HR technology management Bachelor's degree in Human Resources, Information Technology, or related field Strong understanding of HR processes and systems Excellent communication and leadership skills Ability to work in a fast-paced and dynamic environment Experience in project management and change management Knowledge of HR analytics and data management Familiarity with HR software and tools Ability to travel as needed If you are a highly motivated and results-driven individual with a passion for HR technology, we would love to hear from you. Join our team at Titan and be a part of our journey towards excellence in the retail industry. Work Experience Education: Tech preferably in IT Relevant Experience: 6-8 years of technical experience in HR systems Qualifications: Bachelor's degree in Human Resources, Information Technology, or related field Minimum 5 years of experience in HR technology management Strong understanding of HR processes and systems Excellent communication and leadership skills Experience in project management and change management Knowledge of HR analytics and data management Familiarity with HR software and tools Ability to travel as needed Behavioral Skills: Business savvy Entrepreneurial drive Nurture relationship Influence for impact Accountability Believes in people Curious Is passionate about categories and products Knowledge: Knowledge of HRIS systems Project management

Job RequirementsEducationGraduate / Post- Graduate (MBA) Relevant Experience 5-6 years / 1-2 years in Titan Behavioural SkillsCustomer Centricity Delivers Results Interpersonal Effectiveness Build Effective Teams Ambiguity tolerance Nurtures Relationships Influence for Impact KnowledgeSales/ retail experience Vendor management Process Contributions Process Contribution Process Outcome Performance Measure Sales: Sales planning: Business plan formulationP rovide inputs to the RBM to consolidate the potential sales in the region and develop the annual business targets for the respective regions Develop and approve the annual business targets of the distributors and dealers from the Develop and seek approval on the manpower optimization strategies for the trade function Annual business plan Year on Year business growth Sales: Evaluation and control: Conducting business performance reviewsMonitor the financial performance of distributors and dealers against targets periodically Develop and implement reporting & review mechanisms to track operational performance and ensure course correction & corrective action, as appropriate. Business performance review calendar Percentage of deviation from target achievement Sales: Network Expansion Create the ROI projections for the new upcoming stores Ensure the expansion of stores across the identified region as per the targets by identifying & proposing new dealers for approval to the RBM Create and propose the annual budgetary requirements for new store profitability Development of model stores and RSEBO: Identify the number of model store and RSEBO conversion annually Convince identified dealers/ distributors to convert into a model store or RSEBO Provide required support in setting up a store including property identification, ROI calculation, IT systems installation, Standard operating procedure formulation etc. Expansion schedule Percentage of market penetration Customer satisfaction score Increase in sales Sales: Trade marketing Create and seek approvals on marketing plans, BTL activities and budgets for regions/ stores/ dealers in coordination with SOs after analysing the markets & competition Create the annual overhead expenses in the region which include VM fixtures, travel expenses etc. Design & develop activity for the retail initiatives of model stores & RSEBO with expected ROI calculations Design and develop the marketing support to the dealers in terms of VM updation, gift with purchase introduction & promotions etc. Annual marketing calendar Increase in sales Increase in customer satisfaction scores Trade operations: Field sales operations management: Field operations and financial planning Develop and approve the monthly PJCP periodic journey coverage plan for all company and distributors sales officers Operations management policy Adherence to timelines Sales: Trade operations: Scheme managementDesign, develop and seek approvals on region specific schemes for potential seasonal improvement in sales Design, develop and roll-out regional schemes during an active national scheme within the defined budgets after due approvals Scheme roll out Adherence to timelines Sales: Trade operations: Incentive managementEnsure roll out, compliance and payments of the incentive schemes to the entire regional staff Incentive scheme management Number of cases of non-compliance Sales: Trade operations: Training and developmentEnsure new product introduction training to relevant stakeholders in coordination with the HR team Annual training calendar Effectiveness of training Increase in sales Sales: Trade operations: Recruitment & Selection Conduct interviews to support selection of company and distributor sales officer in the region with coordination from the HR teams Recruitment policy Quality of new hires Trade operations: Field sales operations management: Customer complaint resolutionManage the customer complaints and ensure quick resolution by engaging the relevant teams Complaint resolution policy Customer satisfaction scores People & Talent ManagementDrive a culture of diversity, performance and transparency in the region and ensure the employees in the region are engaged. Mentor and develop staff using a supportive and collaborative approach. Ensure talent pipeline is created by succession planning for the critical positions in the region. Set Objectives for Reportees aligned to the organizational /functional. Liaise with HR on vacant positions. Conduct recruitment interviews for key positions in the region; Monitor the implementation of the Sales Training Program for the region. Employee Engagement Performance Diversity & Integration

Roles and Responsibilities Manage customer relationships to drive sales growth and retention. Provide exceptional service to customers, ensuring their needs are met and concerns are addressed promptly. Develop strong understanding of luxury watches and jewelry products to effectively communicate value proposition to customers. Collaborate with internal teams (e.g., marketing, operations) to achieve business objectives. Maintain accurate records of customer interactions, transactions, and inventory management.

Roles and Responsibilities Manage counter sales, ensuring excellent customer service and meeting targets. Oversee retail sales operations, including inventory management and visual merchandising. Develop strong relationships with customers to drive repeat business and loyalty. Ensure compliance with company policies, procedures, and regulatory requirements. Collaborate with team members to achieve sales goals and maintain store appearance.

Role Manager-System / (Commercial) Function Commercial Reporting to Manager-Commercial Business Jewellery and Watches Level Date Job Details The role is responsible for automation of processes, improving billing system, prevention of revenue leakage (RA), implement system audits and controls across global markets. Implement commercial SoPs and monitor commercial operations, processes, compliances to local laws. Job Responsibilities: Drive the Roll-Out of all new system requirements in POSS, ePOSS, Websites, RPA and other system tools as per the business needs Work towards IT solution for improving and simplifying billing system, prevention of revenue leakage (RA), system audits and controls Understanding and analyzing the business requirements for various retail systems - POS, Customer Order Management, customer relationship management, Gold Scheme System (GHS), Gold Exchange Program, Jewellery Service Team etc. Drafting Funtional Specification Document based on the inputs of end users - Retail, Commercial & other teams. Ensure timely completion of required development & UAT through internal / external IT development teams Conducting rigorous testing to identify and fix any bugs or issues in the retail system functionalities. This ensures the system operates smoothly and meets the business needs. Collaborating with other departments and teams, such as business teams, database administrators, network administrators, and software architects, to integrate the retail system functionalities with existing systems and ensure seamless data flow. Creating detailed documentation for the developed functionalities, including user guides and technical specifications. This helps users and developers (external & internal) to understand the system and troubleshoot any issues. Automation of Processes/Approvals/Reports and financial performance through BI/ Tableau/workflow in SAP/BPM Support POSS & Commercial training on processes / guidelines; Ensure that all the stores are aligned to Commercial Compliances. Implement a schedule of authority related to commercial operations; resolve critical escalations pertaining to same. Prepare and Implement SoPs relating to commercial operations and ensure effective closure of audit points Evaluate the different technology options available in the market. This involves comparing features, benefits, and costs, and making recommendations based on the specific needs of the retail system. Education CA-1st or 2nd Attempt Relevant Experience 6-7 years of relevant experience Skills 1. Working experience on POSS development, IT Project Management in retail industry will be an added advantage. 2. Communication 3. Relationship Building 4. Self-Driven 5. Curiosity 6. Stakeholder Management 7. Time Management 8. Interpersonal Skills 9. Presentation Skills 10. Analytical Skills 11. Business Acumen. External Interfaces 1. Auditors 2. Banks & Other Financial Institutes 3. Regulatory Authorities 4. Consultants 5. Vendors & Suppliers 6. Business Associates Internal Interfaces 1. Business Finance Team 2. Corporate Finance Team 3. Factory Finance Team 4. Sales Team 5. Merchandising Team 6. ISCM Team 7. HR & Admin Team 8. IT Team 9. Legal Team 10. Other relevant stakeholders in Titan

Roles & Responsibilities Receive and engage with the customer to understand the customers requirement Introduce the various product offering to the customers and facilitate customer buying decision Prepare the estimate of the products selected and completing the sales transaction Achieve category wise sales target for the allocated section Assist the customer in a sales return or repair work Adhere to the standard operating procedures in the store Adhere to cost savings practices undertaken in the store Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated Report the sold sock and ensure the stock replenishment Ensure proper and attractive display of the products at the appropriate counter Transfer the stock to the locker at the close of the day Maintain safety of products displayed to customers and communicate promptly to the superiors about any potential theft Monitor the dead stock and liaison with the store manager to minimise the same Provide support to the marketing team, VM team and IRSG teams in ensuring the compliance of the store and improve footfall Develop and maintain relationship and network with competitors to leverage leading practices & learning to improve store level processes

JOB DESCRIPTION Job Title: Customer Care Manager Complaints Desk Management Location: Bengaluru Department: Customer Care-Tanishq Reports To: Head-Customer Care Level: L5/L6 Job Overview: We are looking for a proactive Customer Care Manager - Complaints Desk to lead the eicient handling and resolution of customer complaints. This role involves overseeing workload distribution, improving turnaround times (TAT), ensuring high-quality complaint resolution, and implementing preventive measures. You will be responsible for maintaining performance standards and administering incentives to optimize team productivity. The ideal candidate would have demonstrated experience in managing large teams or call centres to ensure resolution of complaints within stipulated time and within quality standards. Key Responsibilities: ¢ ¢ ¢ ¢ Load Assessment and Capacity Planning: o Evaluate complaint volumes and manage capacity planning to ensure the team can eectively handle the workload. Incentive Administration: Develop and administer incentive programs that align with performance goals, o motivating the team to achieve optimal results. TAT (Turnaround Time) Optimization: o Continuously monitor and enhance complaint resolution processes to improve turnaround times while maintaining quality standards. Quality Assessment: Conduct regular quality assessments of the complaint-handling process to o ensure consistent, high-standard responses and resolutions. Schemes Refund Prevention: o Develop strategies to minimize refunds by identifying root causes of issues and proactively addressing them. Preventive Action Identication: o Analyze complaint trends and identify preventive actions that can be implemented to reduce future complaints and improve overall customer experience. ¢ Training and Development: Sensi¢vity: Internal o Oversee the continuous training and development of the complaints desk team to ensure they are equipped with the necessary skills and knowledge to deliver high-quality service. Qualications: ¢ ¢ Bachelors degree in Business Administration, Customer Service, or a related eld. 5+ years of experience in customer care or complaint resolution, with at least 2 years in a leadership role. ¢ ¢ ¢ ¢ Strong analytical skills and experience in data-driven decision-making. Excellent communication and interpersonal skills. Ability to manage and motivate a team to achieve performance goals. Experience in process optimization and capacity planning is a plus. Sensi¢vity: Internal

Welcome and engage customers in a warm, courteous, and professional manner. Understand and assess customer needs to recommend suitable jewelry products. Educate customers on jewelry types, gemstones, metals, pricing, and care instructions. Maintain updated knowledge of current collections, promotions, and industry trends. Achieve and exceed individual and store sales targets. Ensure proper handling, display, and security of jewelry items. Handle billing, cash/card transactions, and relevant documentation. Maintain cleanliness and organization of the store and display counters. Provide after-sales services and follow up with clients to build relationships and ensure satisfaction. Support inventory counts and stock management processes.

Job Description : We are seeking a Quality Assurance Executive to manage daily quality assurance activities, ensuring product quality and reliability at our Hoskote warehouse. The role involves inspections, factory coordination, and addressing quality-related issues. Key Responsibilities : Oversee product evaluations and AQL inspections at the warehouse. Lead quality checks and meetings with factories (raw materials, inline inspections, final inspections). Ensure smooth workflow within the department and monitor factory performance in Karnataka & Chennai. Analyze defective returns and implement corrective actions. Experience : 5-6 years in QA/QC, preferably in womens bags & leather goods. Knowledge of PU material, leather, and product-making processes. Proficient in Excel, PPT, and MS Word. Graduate from FDDI, CFTI, or CLRI. Requirements : Willingness to travel extensively. Language proficiency: English (required), Tamil & Hindi (preferred) Interested candidates kindly share your updated details on amruthaj@titan.co.in

Roles and Responsibilities Manage counter sales operations, ensuring excellent customer service and meeting targets. Develop strong relationships with customers to drive repeat business and increase loyalty. Oversee showroom sales activities, including product demonstrations and promotions. Maintain accurate records of transactions, inventory management, and stock control. Ensure compliance with company policies and procedures.

Open to those with no prior experience ! Business: Taneira Saree at SS Roles and Responsibilities Handle customer queries via phone calls, emails, and chats to resolve issues promptly. Provide product information, demos, and quotes to customers based on their requirements. Upsell/cross-sell relevant products or services to existing customers. Maintain accurate records of customer interactions using CRM software. Collaborate with internal teams (e.g., sales, marketing) for effective communication. Desired Candidate Profile Strong understanding of IT industry trends and technologies. Excellent communication skills for effective customer interaction. Ability to work independently with minimal supervision.

Job Description Unique Job Role Vendor Development Function Quality Reporting to Senior Manager Job Details IRSG team involves in setting up retail store projects across India. The display furniture is an important element in the retail store set up in displaying the merchandize (products). The job involves developing the new and existing vendor base to produce the furniture as per design & detailing by maintaining the quality that is required to create the best retail. stores across all brands of Titan. Conducting regular audits and engagements with vendors to ensure the delivery standards to meet Titans requirements. This job involves travel, working with vendor partners, exposure work in challenging situations and carrying all types of people in achieving a common goal of delivering an enhanced customer experience meeting Brand STDs across all Titan retail stores. External Interfaces Internal Interfaces - Vendors - Franchisee partners - Suppliers & OEMs - Quality team - Design team - Project team - Regional Sales team Job Requirements Education B.E/B.Tech Mechanical Engineering Relevant Experience 1-2 years Behavioural Skills Good communication skills, time management, interpersonal skills, negotiation and relationship-building Knowledge Exposure in software like Solid works, CATIAV5 and similar software. Process Contributions Vendor Adequacy Mapping & Resource Identification Process Outcome Performance Measure 1. Map, identify and enlist new vendor resources across various regions to ensure the adequacy and sustainability of vendor networks. 2. Maintain an optimal number of active and pipeline vendors, including General Contractors (GC), Furniture suppliers, and other key suppliers, to support Titans ambitious growth plans. Active list of vendors to ensure supply of fixtures • Availability of vendors for implementation of a project. Vendor Tracking, Monitoring, & Development 1. Track, monitor, and assess the performance of existing active vendors. 2. Develop and implement training programs aimed at retaining and enhancing the capabilities of current vendors. 3. Establish and nurture "A-class" vendors in both GC and Furniture categories across all regions. • Better output • Standard delivery of quality across stores Vendor Engagement & Evaluation 1. Engage in extensive traveling to visit vendors at their factories and project sites, assessing and elevating their processes, people, place, product quality, and delivery standards to meet Titans requirements. 2. Release quarterly Vendor Performance Rating (VPR) scorecards and work collaboratively with vendors to improve performance through tailored training modules and continuous support • Rating based on performance • Standard delivery of quality across stores Vendor Relationship Management 1. Build and maintain strong relationships with vendors, ensuring alignment with Titan's quality standards and long-term business objectives. 2. Act as a liaison between vendors and internal teams to address any issues, provide feedback, and ensure smooth operations. • Engagement • Timely delivery of projects