Guest Relation Professional

ACME SERVICES PRIVATE LIMITED

2 - 3 years

2 - 5 Lacs

mumbai gurugram

Posted:1 week ago| Platform:

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Skills Required

complaint handling customer experience management guest relations client coordination crm screening training and development hrsd training sales support job description floor planning backend support recruitment client interaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

Client Welcome & Assistance
- Greet walk-in clients, visitors, and potential buyers warmly.
- Ensure a pleasant and professional first impression of the company.
Client Coordination
- Schedule site visits, follow up on appointments, and coordinate with the sales team.
- Escort clients during site visits or coordinate with the designated representative.
Customer Experience Management
- Understand client needs and guide them to appropriate project offerings.
- Provide brochures, floor plans, and explain amenities when needed.
CRM & Data Handling
- Maintain visitor records and update client information in the CRM system.
- Share feedback and insights from client interactions with the sales and marketing teams.
Hospitality & Ambience
- Maintain the reception area and customer lounge to ensure a clean, welcoming atmosphere.
- Offer refreshments and ensure comfort for visiting guests.
Event & Walk-in Management
- Assist in managing open house events or weekend property showcase events.
- Ensure smooth flow of appointments during high-traffic days.
Support to Sales & Marketing Teams
- Provide administrative and backend support like printing brochures, coordinating transport for clients, etc.
- Help gather customer feedback post site visit or property presentation.
Complaint Handling & Escalation
- Address minor queries or concerns and escalate unresolved issues to the concerned team.
- Follow up to ensure customer satisfaction.

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